I can't say enough to express our upmost appreciation for the time, quality, and kindness that…read moreKevin and his trainee, Javante showed us during our service call. We called Legacy Air to take advantage of their summer AC tune up special. When Kevin came out he explained to us what his visit will entail, which included taking a look at our furnace. That seemed odd to us since it was summer but he took the time to explain that 30% of the AC function is facilitated by the furnace. We've been in our home for 9 years. Every year we've had another company come out and service our AC and never have they explained to us that the AC and furnace work hand in hand nor did they look at the furnace when they came out to service the AC. After inspection of our AC unit Kevin came in and went over everything that is going on with the unit in full detail. He told us we had a leak, which we were aware of but he offered us the option to apply a seal to add to the fluid that he would add into the AC system and would be back in a month to see if it worked. We have never had any other company offer us the option of a seal. He spent 2 hours working on our system in this Las Vegas heat, all the while keeping in good spirits. At the end of the service, Kevin offered us a membership for a year that includes service for AC, furnace and plumbing. After the amazing service provided by Kevin and his trainee Javante, we couldn't turn down the membership. We've requested that Kevin be our service provider going forward.

Legacy was once a reputable company, but over the past one to two years the quality of service has…read moresignificantly declined. During that time, I have repeatedly been given inaccurate information regarding service recommendations and repairs that later appeared unnecessary. Today's service appointment was the most concerning example. I maintain a paid annual club membership that includes maintenance for both my tankless water heater and HVAC system. The technician arrived nearly two hours late and appeared exhausted. Most troubling, the scheduled tankless water heater flush -- the primary purpose of the visit -- was never performed. Instead, the technician took photographs and left without completing the service. Two days prior to this appointment I seriously considered canceling my membership due to ongoing concerns with the company's declining service standards. Unfortunately, I decided to give Legacy one final opportunity and renewed the membership. The outcome of today's appointment unfortunately confirmed my concerns. As a result, I will now be pursuing a chargeback for services that were paid for but not delivered. This level of service is unacceptable. After five years as a loyal customer, I expected professional conduct, timely service, and completion of the work that was scheduled. What occurred instead reflects a troubling lack of accountability and respect for long-standing customers.

We have had excellent experiences with Nevada Residential Services (NRS) in the past with…read morereplacement of our AC units. When NRS offered to inspect our water system, we jumped at the offer. When you live in the desert, you can't take any chances with your AC or water systems. Both can turn into expensive issues very quickly. During our inspection, Arturo with NRS noticed some corrosion and possible past leak at our water heater connections. Chances are these connections are original to our 2004 condo and since we have neighbors downstairs, we want to avoid any leaks that could result in issues that could affect both units. The NRS Team presented us with an estimate that we were pleased with and we scheduled Arturo for today. Arturo called ahead when he was enroute (we appreciate that) and was onsite in no time. Arturo took the time to explain what he would be doing to eliminate a possible issue and make our system more secure. Changing out the old hoses (over 20 years old) and connections to solid copper piping and new connections gives us the peace of mind that you need with plumbing. He also configured it so should we need to replace the hot water heater, the new copper fittings will be easy to disconnect & reconnect. Arturo did an amazing job, kept us informed as he worked and the work area was spotless when he was finished. A true gentleman & professional. Many THANKS to Arturo and the NRS Team for spotting a potential plumbing issue and providing a great solution. That's what every homeowner expects. We would highly recommend Nevada Residential Services for your AC and plumbing needs. Sincerely, Lee & James Duncan

Predatory pricing practices and upselling. I asked the…read moretechnician if he would give me a quote to install an APCOX as I am a cancer survivor and immunocompromised. We also lost our furniture due to last home making my whole family sick from mold in the HVAc due to leaks. I know the APCOX pricing wholesale, the model I looked at is approx $ 900 dollars. I know the company needs to mark up to install and make a living but the quote I got was way beyond the normal mark up and upselling. The tech quoted that me I needed a duct clean on a 2 year old home, and put a quote for an April Aire that I did not ask for nor discuss into the quote in addition to the APCO X. The quote was an eye popping $11,000 dollars! Not only is this insulting to my intelligence but when I called the company they didn't care.

Highly recommend! We just had 4 AC units installed in our house in Anthem. Wonderful experience,…read morevery fair pricing, and felt taken care of the entire process. Josh (owner) came out for the bid, and walked us through everything, then his team came out the next day to install. They were super professional, quick, and helped me download the Ecobee app and walked me through all the functionality. The owner stayed late at night to make sure everything was running smoothly. Top notch team. Highly recommend!

great customer service and support, availability is same day and quick. gives great suggestions and…read morereal honesty in making people not feel like they're getting overpriced.

FYI: Prozone recently partnered with Lee's Air, Plumbing and Heating. I had Arturo from Lee's come…read moreout to just do a tune up and provided a great service and offered me recommendations with details. I would use again for AC needs.

I first called Pro Zone. They came out, charged me $69, and told me my compressor wasn't working…read moreand the evaporator coil was rotted out. They recommended a full system replacement for up to $30,000. Then I called Super Service. They arrived about an hour later, went up to the rooftop, and quickly diagnosed the issue -- it was just a bad starter. They replaced it, and the total cost was only $530. What a difference. Trust has to be earned.

-Called & inquired @ 7 am -Kyle came @ 10 am day of…read more-Quick, clear, and concise breakdown of my issue -Fair pricing and great explanation. -Out of property and completely repaired @ 1130 am 10/10 stop looking around and use this service. Quick, efficient, and fair- nothing else you can ask for

These guys great. Ryan, the GM, came out to do a spring system check. He alerted to a couple issues…read morethat prior service techs (company to rename unnamed) missed last fall. As a result, the system was not performing properly. There was a leak in refrigerant, was short cycling and wound internally shut off, and was not configured properly for zoned system. The existing system was installed when we purchased this house new in 2018 but was contractor grade. Ryan provided a couple of solutions but decided to replace. Very good price for a better quality system. The install techs, Roger and Dom, completed the install today. Very professional and went extra to be sure zone system was functioning properly. Definitely made the right choice.

I am a new customer of Alpha Air and I am very very happy with the outstanding service by Arthur (…read morethe owner) He came on time as scheduled! He was very efficient, professional, patient and very thorough! He went far and beyond the required services - adjusted and fixed the flaws from my previous HVAC. His fees and parts prices are very fair and reasonable. Thank you Arthur! Definitely will recommend to my friends.

Alpha Air replaced my entire Heating and Air Conditioning System. Arthur came on time with his…read moreCrew to remove the old System and install the New System. After the installation was completed, the Crew cleaned up and made sure everything was working properly. Arthur did an Excellent job for the Best Price out of all the estimates I obtained. I would Highly recommend Alpha Air.

We recently noticed water stains on our ceiling and suspected there was a condensation issue with…read moreour HVAC system. We contacted Super Service Cooling and were assisted by Jessica, who was friendly, professional, and knew exactly what questions to ask to quickly schedule our service appointment. Even though we called late in the day and during a holiday, they were able to get us scheduled for the first appointment the next morning. Our technician, Jeremy, was courteous, professional, and thorough throughout the entire visit. He followed all safety and cleanliness procedures, including wearing shoe covers, and clearly explained what he was doing every step of the way and what needed to be done to resolve the issue. Jeremy also pointed out other items he observed during the service that may need attention in the future. He explained which items were more critical and the potential consequences if left unresolved. I appreciated that he provided recommendations without any pressure and emphasized that the decision was completely ours. Overall, we had a great experience with Super Service Cooling. Highly recommended for anyone needing HVAC or plumbing services

My HVAC started blowing warm air and I saw a new one in my future…read more I asked my neighbor for a recommendation as I knew she recently had her HVAC replaced. She said she really trusted this company so I called Friday afternoon and spoke to Jessica who gave me an appt time within an 1 1/2hr of my call. I really was impressed with the text letting me know the service rep was on his way along with a picture so I would know who to expect. Lorenzo Garcia was very nice, professional and got to work right away. He had everything he needed for the job, including his own hose and nozzle for cleaning. I won't go into detail on everything he did but suffice to say he did an awesome job and as I purchased a service plan, look forward to seeing him again in the future. If you need service done on your HVAC, please call. You will be happy you did and I recommend you look into the service plan!

During a grand opening of a local business, I entered a raffle for a free tune-up of my a/c at…read moretheir tent. I've received free tune-ups & quotes from a couple other businesses, but I've been seeing Bumble Breeze at neighbors' homes & was intrigued. I've been meaning to contact them for a 3rd perspective so the raffle win happened to be perfect timing. Jamal came out to complete the complimentary tune-up & the experience was superb! He took photos of everything he serviced, offered to have me tag along so I can understand the processes he was completing & thoroughly answered any/every question I had. His findings were similar to the other two companies I received two quotes from... a new a/c system is need (oy...). The difference was, he was very thorough in explaining why he felt the replacement was needed & showed concrete facts of why. Even emailed me a copy of his photos/videos and notes so I could show my husband when he got home. Jamal completed his professional service, made sure all my questions were answered and scheduled for me to talk to a manager abut options and pricing. I was hesitant to move forward, but the replacement was inevitable. I could have rode it out until the unit was on its last string, but this is Vegas. I wanted to be preventative. Plus, 3 neighbors' units crapped out within the month. I didn't want to be the 4th in the height of a hot summer. Queue in Larry. He was beyond professional. Personable even. I was ready for the upselling and pushiness, but the experience never came. He went over Jamal's findings with me once more. Explained his recommendations for new units & even suggested an extra vent install for better performance. The kicker? He didn't deviate from his initial guesstimated price as he continued to include various extras that would help us put our best foot forward. Who does that? Bumble Breeze apparently lol. After everything was said & done, I told him I wanted to talk it over with my husband & make sure we can afford the financing. No pressure or pushiness on his end. We even agreed on a date of no contact if he never heard from me to ease the indecisiveness. He followed up with me & offered an additional incentive where I couldn't say no. BumbleBreeze with the install, maintenance/extended warranties & extra razzle dazzle of free dryer vent cleaning and sanitization ended up being almost $10k cheaper than my other two quotes!! No brainer. We came up with a comfortable number, finance plan/budget and the appt for install happened in no time. Jesus & Curtis came in and completed the install. Just like Jamal and Larry, both gentlemen were courteous, professional & friendly. They were mindful of my home and their mess during the whole process. They kept me in the loop as the process went on too. They gave me a tour of the finished product & explained filters and my new thermostat. Curtis made sure any of my questions were answered and explained how beneficial the new unit will be overall before they left. They explained a tech will be in contact complete the process with a duct sanitization and cleaning as well as the promised free dryer vent cleaning. Devin came a couple days later to finish the job. Just like all the rest, he was professional, courteous and friendly. He completed the vent cleaning & sanitization process. He took before & after photos/videos that I got emailed a copy of for my records. He made sure the team prior was thorough with the initial tune-up, inspection and install. He even took a photo of the filter recommendation sticker on the unit while he was in the attic to make sure I had all the info I needed. He explained the duct maintenance schedule and went on his way. As a home owner, dreaded big purchases like a new a/c unit in Vegas is traumatizing sometimes. However, Bumble Breeze made this experience as positive as it could be. I see the reviews and posts about post-install trauma and maintenance. I'll definitely update my review if I experience anything negatory like that. However, from this current experience, I'm confident with my experience moving forward. Thanks so much!!

Unfortunately, the provider was unable to assess the scope of the intervention before engaging in…read moremultiple exchanges and scheduling discussions. After considerable time spent coordinating the visit, we were finally informed that they did not have the appropriate equipment or expertise to access and inspect the HVAC units. A preliminary evaluation of the site requirements should have been carried out at the beginning of the process. This would have avoided unnecessary delays and wasted time for all parties involved. Based on this experience, I cannot recommend this provider for commercial HVAC assessments requiring planning, coordination, and technical qualification.