Felt very rushed to order. Waitress was training a new waitress. Trainer needs to be trained more before training new waitresses. Ordered soup and a Reuben. Asked for the soup to come out first. Which technically it did. About 30 seconds before sandwich. Was fresh out of the microwave oven and I had to use half my ice from water to cool it down. Staff was nice enough to take my sandwich back to kitchen under heat lamp. Soup done, after being rushed waitress never stopped back to see how things were or to even refill my drink. Brought me my sandwich and fries..... too half of sandwich was nice and hit bottom half that didn't see light of heat lamp cold. Fries were the same way. I was in the mood for a meal and a sundae.... I just want out of here now. Sorry but I couldn't even leave a pitty tip. If it were busy I could see why they may have been rushing me to order. But this was just not good. Sadly I will be stopping at Wendy's because I am still hungry. Portions not up to the price at this Friendly's. read more

Staff will actually walk out into the parking lot to tell you that you need a mask on.

I have been to my share of Friendly's - the first time was probably with my Grandma at the Harrisburg East Mall location. This visit was to the route 30 location across from Burger King with my wife and son. The wait was short and we were seated all the way back toward the M & T bank side near the kitchen in the front of the restaurant. The temperature inside was warm which I only noticed because there was a slight musty odor when we sat down. I noticed ice under the table after I was seated so it could have been carpet smell. The waitress who waited on us was young and friendly and took our drink orders quickly and came back for our food order. I ordered the New - Grilled Cheese BurgerMelt and loaded potato wedges since I was hungry from shopping at Bj's with the family. My wife ordered the 9.99 create your own meal w/ Honey BBQ Chicken SuperMelt™ Sandwich and we split the happy ending sunday with reeses peanut butter cup with oreo topping. I think the family oriented atmosphere is fine, but it can be a bit loud and we could here screaming kids in the background -just a little loud. The prices are decent for the amount of food and it is of good quality. The burger was a little greasier than the bacon egg & cheeseburger from IHOP if you can imagine, but very cheesy and the burger was meaty and juicy. I liked the fries and couldn't ask for better service really - quick and personable. I will be back, but I know what I am getting when I come here. I was happy to have used a $3 off of $15 or more total bill coupon from the Coupon clipper, it made the visit more reasonable about $19 after discount with tip for the 2 of us. read more

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Having read that the company filed Chapter 11 bankruptcy (restructuring) a few days ago, we took the opportunity to eat here in case this location was slated for closure. Our meals were basic but tasty sandwiches and fries. I added a side of cole slaw which was very good. She had been here years ago and praised the ice cream. So we shared my first Caramel Fudge Brownie Sundae. It was awesome! Their branded ice cream is available in stores - manufactured by Dean Foods (now owned by Dairy Farmers of America) since 2016. Oh, everyone was nice and welcoming doing all they could to ensure we enjoyed our visit. We certainly did. read more

Friendly's - Caramel Fudge Brownie Sundae! - Ice Cream & Frozen Yogurt Near Me - York, Pennsylvania

OMG the ice-cream is so good. The Butter finger Sunday is insane! The food is OK but not spectacular. Its like a franchised diner of sorts. Everything was well prepared and delicious. I had a burger, my daughter a grilled cheese, and my wife a sandwich, and we all enjoyed them. When my family went they were having a special, if you didn't get your meal in 15 minutes then it was free on your next visit. Well it just so happened that it was packed that day and they were short on staff, so my entire family got free ice cream and coupons to get our meals free the next time. The manager was awesome and was straightforward about her situation that day, and we were happy to have some and reap the benefits of their shortcomings that day. Needless to say, that promotion didn't last long. They probably lost their shirts that day, we were not the only family having a good time at their expense. read more

One of THE BEST burger places in York. Always fresh. Quality and taste that you can depend on. Fast, friendly service coupled with awesome ice cream choices and unique milk shakes. read more

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Poor service. When you walk in, you have to wait 5 minutes before someone will come up and greet you. We watched around a dozen people leave because no one was sitting anyone. While being checked in, you are asked if you are there for food. Why else would I be there? Once we were seated, it took at least 15 minutes before our waiter came up to the table. Once we placed our drink and appetizer order, it took 10 minutes to get our drinks. When he brought the appetizer to the table, he just flopped it on the table and left. Couple minutes later he took our order and disappeared for a long time. It was 30 to 40 mins for our food to come out. Our drinks were empty 20 to 30 minutes before hand. And still was when we got our food. So when the food did come out, 2 other servers brought it out, served 4 out of 5 people, ignored requests for refills of drinks and ignored the 5th person asking where his food was. And served the food without any napkins. Never asked if we wanted silverware. About 15 minutes after getting our food, and still nothing to drink, our waiter finally showed up, told him we are waiting on drink refills, my food and napkins. He never apologized and just said, hold on and walked to the kitchen. 5 minutes later he comes back and tells us it be a couple minutes for the rest of the food. We again, asked for drink refills and napkins. It took about another 5 minutes to get drink refills. We again asked for napkins which took a couple minutes to get. So it took about 15 minutes from the time he went to find the rest of the food to getting it. By now, half of the table is done eating and the other half 3/4 done eating. And again a different server brought out the missing food. We asked for more refills of our drinks, and was told they ran out of tea. Really, how to you run out of tea? He asked if water was OK, but did not offer a different drink in its place for the free refills. Like free soda. When time came to order desserts, our waiter took 4 orders out of 5, ignored the 5th person, who happened to be the person the forgot the meal for, and started walking away without asking if that person wanted anything. We spoke up, and asked him what about the other person, aren't they allowed to order? He took the rest of the order. 10 minutes later, the ice cream came out. There was a problem with a couple and the time change, but he explained that the manager took care of that. The person that they forgot the meal for and tried to skip dessert for, ordered a large Sundae. Which was not filled to the top. Even the whip cream was but on lite. Never asked about drink refills again but did ask if we wanted a box for the food for our son. We said yes, and a few minutes later, our waiter walks by, without stopping, drops the box on the table almost knocking my wife purse off onto the floor, saying here's your box, as he walked away. Service was just rude. This place was not busy, maybe 6 to 8 tables, with at least 4 to 5 different servers that we saw, and they they had line for no reason of people waiting to be seated while others walked away because no one would greet and seat anyone. This place seated everyone near the doors. You felt crowded and you had to talk over the tables around you because they could not spread tables out to give some privacy and not felling crowded. The back room was not even being used. Lights were off. But let's just sit everyone on top of everyone. I took my family there, as I wanted my children to experience the Friendly's ice cream, but it turned out to be a horrible meal. Wait times are ridiculous and the service is extremely poor at best. Food is not that great and very overpriced. $10.00 for 2 small hot dogs and a few fries? Really. And the toasted bread, was just bread. Nothing special, no roll or anything. Bread that was toasted. Sad, very sad. Should not have been billed for a number of things but the waiter just didn't care enough to fix the problems or issues that came up, even with being told. read more

I ordered food to go from here with a third-party app and I would not recommend eating here. First of all, my drinks were forgotten. I ordered a waffle sundae and I will never order it again. The description says that fudge is included, but I did not receive any. The waffles were DRY which sucked because they forgot our drinks. I also ordered a salad and my lettuce was brown. Never again. My fiancé ordered a burger with waffle fries. He said the burger was delicious, which is why I gave two stars. read more

Love the food, especially the bread for the hot dogs! Yummy! :-) I order delivery all the time!

Great food, service, quick, no wait!, clean bathrooms! Best place in York for breakfast!

This place makes me puke every single time I eat here. Absolutely disgusting food handling

I loathe Friendly's. Sticky tables, sticky menus, screaming children... But the one in York was recently renovated (Summer 2015) and service from Lawonna was top notch. For real. At a FRIENDLY'S. After forcing down the mediocre grilled chicken and frozen broccoli (instant mashed potatoes which arrive cold were positively inedible), we all enjoyed our tiny sundaes for dessert. Chatting with Lawonna was the best part! read more

Delicious meal & our server Merima was superb: friendly, helpful & attentive. We had a nice chat with her before placing our orders & she was just as charming to diners at other tables. Food was great and of course the ice cream sundae was the perfect dessert. Recently had the occasion to dine here again . Maelee treated us well: friendly, efficient, attentive. Delicious meals: burger & fries and turkey & bacon wrap plus fries. Maelee kept us apprised of our meal status & did the same with diners at her other tables. She arranged for our sundaes 'to go' and made our dining experience another relaxing & pleasant. read more

Just don't. For starters it took over an hour to get our meals. Another 25 minutes for the ice cream. The bathroom was nasty and as I sit and write this someone pooped their pants in the booth next to us (not the restaurants fault). The waitress was nice, but slower than an iceburg. Food was fine, other than being cold by the time we got it. We will not be returning. read more

Ate there yesterday (10/13/2015), very disappointed again! This place is really a hit-or-miss type of restaurant. We ordered four of the $5.00 Bacon Cheeseburger Specials which comes with fries. Why four, I usually love the fries and my dog loves the burgers. The burgers I received this time were very greasy; I think they could have been done a little bit longer. The fries were not golden as usual and tasted of old stale grease, slightly under-cooked. The waitress, well just did her job and that's about it. They (Friendly's) seem to just want to push dessert / ice cream down your throat. And once you get your bill it takes the waitress forever to come back just to pay your bill. Like I said it is hit-or-miss, one time the food is really good, cooked to perfection, next time the opposite, go figure... read more

Placed order online and they seem to be confused. Nobody seems to notice im sitting here waiting. Never coming back.

The food I enjoyed, but the service made me annoyed. Chicken wrap was my meal, and it tasted like the real deal. The waitress disappeared when seated, not asking for a beverage or a moresal to be heated. So we asked for some service, making me a little nervous. The order was switched to go, cause I knew we would miss our show. Even though happy customer I might not have been, and better places I have seen, Returning to Friendly's shall be Keen! read more

The friendly's in our area are long gone - so we jumped at the chance to stop in at this one while in the York area. The good: The ice cream. It is awesome and everything I remember. Reminded me of childhood. The ok: The food, the staff. Nothing special. The bad: Nothing was all that bad. It was kind of noisy and chaotic, but I guess you have to expect that for this type of place. read more

Food overall poor quality and left us feeling sick. The ruben we ordered had a tuna or crab taste and with only smelling it we felt nauseous. To add on, the buffalo mac and cheese had a piece of plastic in it. Poor service and felt like a gross environment. read more

I love friendly's, their food is so good. I ordered the mini mozzarella sticks and they were served got and fresh in 5 minutes. I was a bit reluctant to come her because in my past experience I gagged on the cheese in the mozzarella sticks. The meal was great five stars! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - York, Pennsylvania

I am so disgusted with this establishment. We go maybe once a year and that's only because I assume there is no way a problem that big could continue to exist and that something had to have been done. And every single time, I am mistaken. I should also let you know that there were only 2 people in our party, we dined between lunch and dinner, with few other patrons in the building, and I'm fairly certain she was only waiting on ours and one other table. Waitress, supervisor and every other employee ignores the patrons. Not friendly at all! Tried to fill out the receipt survey so that Friendly's would know how I feel, but my comment was too long to be accepted and then my session timed out. Me thinks they could care less. read more

I have been to this Friendly's before and it was just ok. Missing the location in Gettysburg, my husband and I stopped here. The food was hot and delicious. He got the Fishamajig and I got a grilled chicken wrap. We had no room for ice cream, unfortunately. The staff was very attentive and gracious. The restaurant and bathroom were very clean. Will gladly go back read more

The past four times I have tried to call an order in the phone is busy for 15-20 mins so Forget calling it in and picking it up. Instead you will stand in line, your time wasted. I am done I will never go there again York Friendly's suck. You can advertise all day long but if you can't get an order in through on the phone because the manager is having private conversation on the phone what's the point. read more

I was at Friendly's for the first time on Sunday. Our server, Merima, made us feel welcome and made our visit enjoyable. She was attentive not only to us but to all the other tables she was serving. My burger was delish. read more

Stopped at this Friendly's for ice cream. The bananna in the bananna split was over ripe and had large brown spots. They could of at least hid those in the ice cream. My coffee was served in a dirty cup with very obvious food smudges I noticed after I drank the coffee down a bit. The carpet, tables, decor is all dated and overall the place looked old and ran down a bit. If there was a score less than one, this restaurant would get it. read more

Breaking News!: This Friendly's sucks! I was seated with my family into a crust-infested booth, completed with the view of the very incompetent waitress (Bela or Beva was her name) and manager. The first thing the waitress does before greeting and seating us was taking a seat next to me before she takes our drink orders. She tells us how long and hard her day was. She takes our orders for drinks; just drinks. The place wasn't very busy in our section, so at max, drinks should take 5 minutes. Instead, it took almost 3 times that amount. This was when another large family came in. She then took our orders after another 10 minutes. A triple decker sandwich, a lobster roll, and a grilled chicken avocado roll. All of this should take 15-20 minutes. We then noticed the table next to us had an issue with the food as well in which their grilled cheese wasn't prepared correctly. The manager was brought out, just to give excuses, just like his establishment is a total excuse. Our food was brought in almost 40 minutes. The lobster roll was a sad excuse for 'food.' The chicken sandwich was bland and distasteful. The triple decker looked bland as well. The fries were liberally used, so were the brain cells of the workers. The family that came in after us was almost done with their dinner and moved onto their desert. We asked for the manager and he gave more excuses. I quote, the burgers took long to cook because 'they are finicky.' Great use of the English language, dude. We paid $50 and left. Shortly after we got in the car, we saw our waitress literally run outside to another worker and had a hit of his cigarette, then another employee run outside and do the same. This was the fourth employee we saw sitting around, since there was another waitress sitting on her phone at one of the tables. We won't be coming back, since we know we'll probably getting food poisoning from the sad excuses of garbage they call food. read more

No wonder Friendly's locations are closing all over the place! Dirty tables, wait staff standing around, no one wanting to actually clean a table and seat someone. It is just past lunch time, 4 groups waiting over 10 minutes...5 visible dirty tables. Another is completely open. The worst feeling being in this place....never again. Tina is the apathetic manager. read more

A very solid choice for family dining. The service was pretty good. I had the ultimate bacon cheeseburger. No complaints from me. Everyone enjoyed themselves at the restaurant. I would eat there again if I am in the area. read more

The food was good but we had extremely poor service. It took our waitress 10 minutes to come get our drink orders, then another 15 minutes to get those drinks. She wasn't that friendly and neither was any of the other staff which is ironic considering the name of the restaurant. I had the breakfast menu during dinner and the food was good, I just wish the service would have been much better. read more

I had very good service. Had a Grilled Chicken Caesar Salad and a small hot fudge sundae. We don't have Friendly's where I live, so this is really a treat. The chicken on the salad was hot and fresh and the dressing was tangy and tasty. Croutons were crunchy. The sundae was excellent and something to look forward to after getting off work. This location could use a serious refresh. It looks like it's a bit beat up, but morale among the cooks and servers sounded very high (I was seated next to the kitchen pick-up window). I would go back here again. read more

It was delicious and on time , order a shrimp platter with fries and coleslaw on the side, it was good just wish it was more it wasn't enough to full me up I felt like I was eating a kids meal! read more

No one here. Waited for a hostess to come out of kitchen area to seat us. Now sitting in a back room with no service for 8 min now. Just horrible would be nice to have an I am sorry read more

Sat us in a clump with a bunch of other people when half the restaurant was open. Server took forever to come to us. Took forever to bring drinks .. Brought food quick.. That's a plus. Order was perfect. But food was alright....ice cream for dessert... 2 milkshakes one sundae. Milkshakes were warm and horrible. read more

If I had a zero star review I would do that. The service is awful. We waited 20 mins to even get acknowledged and the only reason we did was because of another table near us. Then the waitress apologized and was very friendly she went to get the manager and she told her she's busy making ice cream fine she took our order another 20 mins go by and she comes back with it and says I'm sorry I had to help another waitress hands us our ice cream and they were melted. I then ask to speak to the manager again she comes back and said I'm sorry but she's to busy I said this is unacceptable and she said I'll remake them I said no I want to speak to the manager she then comes out and I told her how we felt she apologized and said I'll take them off I said ok I want ur managers number and corporate number sage said the district manager will be here Monday u can call him. Fine as we are sitting there letting my daughter eat her ice cream an employee was in the back saying if we didn't like it then we can leave if we don't like the service then they can leave I got up and addressed her and she said I don't care Friday is my last day I then asked for the manager again and no where is she to be found. This was the worse place ever and it's sad. Never again will we ever come here read more

Very courteous and friendly staff! Food was great and quick. Restaurant was clean!

Ice cream is excellent!!!! The food is good.......enough. I like the crispy chicken salad, and they have a "build your own burger" option on the menu that has a good selection of toppings. The restaurant its self is in terrible shape, bathrooms are not clean, and the decor was outdated in the 80's. read more

This is the worst experience ever. Two of my friends and I ordered our food 40 minutes ago and no one has even came back and said sorry for the wait or whatever. still haven't gotten our food. Worst experience ever read more

I always enjoy my meal at this location, and I do enjoy one or two of the dedicated servers. The food comes hot, fresh, and just the way I asked for it to be prepared. The only reason I cannot give 5 stars is because of the managers attitudes. If they aren't giving you attitude, then they have the angriest looks on their faces. They seem frustrated, surely you are inconveniencing them, taking them from some activity they'd MUCH rather be doing. The girl with the nails who is short and has her hair done nicely is the only nice one. read more

Stopped in last night for my daughters birthday. We had 5 people. We ordered 2 tuna rolls, a burger, a melt and a kids hit dog meal. Even though it was empty we had to to wait 30 minutes for our food. When it did show up it our birthday girl was served a quesadilla instead of a hot dog. After the meal we ordered ice cream. Bussing the table before serving the ice cream would have been nice if not simply to make room. Again it took forever and they got on order wrong. It was supposed to be vanilla with pineapple sundae. Instead we got chocolate with fudge. We spent over an hour and half there an never got offered a drink refill once. Even after asking drinks were not refilled. On a positive note the store was remodeled. Unfortunately the remodel removed many items from the menu and jacked up the prices. No plans to ever go back and I would recommend no one else goes. Service is so bad it's not worth even trying. read more

Friendlys has always had a special place in my heart. My father was a former employee when he was in high school so I have ways had positive feelings toward the restaurant. I am glad to say that I had a wonderful time during my last visit. The staff was incredibly friendly(no pun intended), and the food we had was filled with flavor in every nook and cranny imaginable. The only slight negatives had to do with pricing and wait times. My father recognized a menu item that was 2.99 when he worked at Friendlys. It was 6.99 at the time of our visit. Inflation is alive and well people, if you didn't believe in that economic principle I hope you do now. While the food is high quality, the prices have gone up quite a bit. The burgers we had were succulent and delicious, so my father and I decided to cap our night with a famous Fribble. When I received my Fribble, it was delicious, but I felt like it took quite a long time to get out to me in regards to the number of patrons. My father told me that when he worked at Friendly's, a fribble did not take that long to produce and get out to a customer. Granted, that was 30 years ago, and the fribble making process may have changed considerably. To conclude, I wholeheartedly enjoyed my visit and minus the prices and somewhat long fribble wait time, it was a positive experience that will help me develop and grow as a person. read more