Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

Did a great job resizing and polishing my ring. Fast service too. Hidden gem in Planoread more

Amanda has clients for life! My fiancee and I have been working with her for our wedding bands and…read moreshe's been so kind, caring, and helpful! I cannot say enough about her and the Diamonds Direct team and we can't wait to see our perfect rings!

My now husband and I purchased my wedding band from Diamonds Direct! The band is absolutely…read moreperfect, but I am docking a star because there were timeline delays that made the experience slightly more frustrating and stressful than it needed to be. We visited Diamonds Direct in early April and our wedding was in mid May, so the timing was getting a bit tight. While we were there, Heather (plus another staff member who I cannot remember the name of!) worked with us to help me find my perfect wedding band that complemented my engagement ring. They were patient and helpful throughout the process. Upon making the purchase, we were informed that the ring would be ready a week before our wedding so that we would have time to pick it up and make sure everything looked good. When we got to the week before mark, we hadn't received any updates so I gave them a call, and they informed us that there had been some delays and they would have the ring ready 2 days before the wedding. This caused us unnecessary stress in the days before our wedding, but thankfully Heather called to let us know that the ring was ready 4 days before the wedding! We went to pick it up the following day and it was exactly what I wanted!

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

Kia is the best. She understands what customer service is and earns more business because of it.read more

Shopped online and clean origin provided satisfactory customer service, greatly appreciated.read more

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

I have now purchased two pre-made rings but had the gold changed and am in the process of having…read moretwo custom rings done. I HAVE NEVER HAD A BETTER EXPERIENCE WITH ANY JEWELER EVER. They don't pressure you, they let you think about it and if showing real interest in products they follow up. They all mew my name the second time I came in a year later. Z and Dave are my go two guys but I believe it is safe to say everyone there is just as great. One last thing. Stones/metals/materials in general is not something you pick up in a day. These guys know there stuff and it can be overwhelming but my appraisals from Marquis Jewelers have always been spot on when compared with other appraisals.

Worked with Arham several times and he has always been incredible. I feel like it's really hard to…read morefind trustworthy people in this industry and Aham is the most honest person I've come across and he deals with the upmost integrity. I always am willing to wait until he is free as often times he is quite busy as he has eared a loyal customer base. I will continue to come back to him for years to come.

I'm the guy who walks into a jewelry store and feels very uncomfortable. After finding Solitaires…read moreon Yelp as a good local option (near work for lunch-break Christmas shopping), I took a deep breath and walked into the store. Well, I actually buzzed myself in, as they have an electromagnet lock with a remote push-button release. :) Very wise. The store is fairly narrow - wide and not very deep, with lots of windows facing Bishop. Jasper's is across the street (fitting) and Cold Stone Creamery is next door. (Googlemaps says a lash studio is on the other side, which I didn't notice at the time.) The shop is well kept and classy, with beautiful old grandfather clocks and wall clocks lining the walls. The clocks are clearly a passion of the owner's, who's name is Winston. He got most or all of them in Germany, and they're fantastic. Some are for sale, some aren't. I explained that I'm the guy who feels out of his element in jewelry stores, then went on to explain my wife had this old, beat-up ring with a stone she would like mounted in a new band. I know my wife's style fairly well, but the possibilities are endless and it was ... a little intimidating. I'd never had an old stone set in a new ring before. Winston and his trusty sidekick did an excellent job at NOT making me feel the fool and helping guide me to an option that seemed suitable. We found a classic, classy ring in a catalog (made to hold a stone), he made a call to the supplier right them and there, and he nailed down all the details with time to spare during my lunch break. For some reason when I set out on this quest, I thought jewelers had lots of rings in stock and it would be a quick turnaround to have an old stone mounted in a new ring. When I told Winston I needed it in a week, his eyes got a little big and he said it'd be tight... but that he would make it happen. And he came through. It was ready with a day to spare. Sweet relief. I'd had trouble picturing the final product based on a stock ring picture I saw in a catalog, so I was a little nervous to see how it turned out. It absolutely topped my expectations. Winston and the guy who helps him with custom work (who I did not meet) did a fantastic job. Beautiful work. It came out great. It came out so well and the ring looks so classy that I'm actually worried that the old stone's flaws (scuffs and wear) are now highlighted by the beautiful new mount. I'm going to laugh when my wife says she loves the ring - but that it needs a new stone. :) Hopefully not... Winston really came through for me - and in time for Christmas, despite my lack of foresight on the time needed to pull this off. The price seemed very fair to me, and he also gave me credit for the old, beat-up gold band that originally held the stone. Nice to not have to go somewhere else (especially somewhere of questionable repute) to try to get some cash for that.

My husband and I have known Winston for more than 25 years and he has always given us wonderful,…read morepersonalized service. He's trustworthy and extremely knowledgeable with an incredible talent for jewelry design, and offers gorgeous pieces at very reasonable prices. He and Mary are a great team and I highly recommend them.

This is the only place I trust to work on my jewelry…read more First, you can get your jewelry polished here in about an hour while you shop. Want to have a Audrey Hepburn experience? Ask for Henley. Henley is my guy, he is very knowledgeable about diamonds and takes very good care of moi. Henley very impressively redesigned my 18k Gold Yakut Russian yellow miner's cut canary diamond ring to a three stone showstopper. It's truly magnificent. He also fixed my little deco white Yakut Russian diamond solitaire that kept gettin caught on everything, the prongs had wore down & needed to be fixed. Henley had the jeweler redo the prongs on it. The jeweler even came out of the service area & brought me my deco solitaire ring personally & told me how much he enjoyed working on it, as it's very rare to see Yakut Russian miner cut diamonds nowadays. Henley is the sweetest. He showers me with outrageously expensive diamonds while I'm there, showing me this & that adorning me with gorgeous super expensive canary diamond bracelets & jewels just for fun while we share a glass of champagne. What a wonderful experience this place is. What a wonderful man he is. It's Henley that makes it magical, he himself shines like a diamond and is worth his weight in gold. I would never dream of going anywhere else. I love my super special jewelry now and especially love my super special Henley. He shines bright, like a diamond. Highly highly recommend.

Had a very poor experience. I came in excited as this was my first stop to look at engagement…read morerings- I was helped by a woman, I do not recall her name. She answer the bare minimum of my questions and then I felt like I was ushered out. She didn't even offer to have me try on rings. Maybe it was because my boyfriend wasn't there and we weren't going to be buying anything that day? A terrible first experience in looking at engagement rings- would not recommend and will not be returning for further service.

I had a wonderful experience working with Tito. He was professional, knowledgeable and helpful!read more

My husband and I had a fantastic experience today at Markham with Laura G. We followed her to…read moreMarkham from a different fine jewelry store in Dallas. She is by far the most professional and knowledgeable salesperson we know. She has impeccable taste and gets to know her clients' personal tastes to suggest pieces they'll love. That level of service is especially helpful to my husband when he needs a gift. Nino, the manager, expects and delivers top-notch service, as well. Thank you again, Laura, for taking such great care of us and for being a rock star!

Mitch is top is top-notch! If you want a quality diamond for a reasonable price come here!read more

Mitch and his team were absolutely fantastic, and I cannot recommend them enough. I went in knowing…read morelittle to nothing about how to search for or select the right diamond for an engagement ring. I had been to other stores, but had little knowledge of the process and had received very little help. I was recommended Aura diamonds by a friend, and I couldn't be more thankful! Mitch walked me through his process for evaluating a diamond, he had a large selection for me to look through and get a feel for, and he was very attentive to my interests and ideas. He helped me determine which shape and size would be best based on my descriptions and goals for the ring. I feel lucky that I found the Aura diamonds team! What's most important is that my fiancée is absolutely in love with her ring, and she gets comments all the time on how great it looks. The price was fantastic, the process was easy, and I couldn't be more happy with my experience here. There's no one better!