I just found Griffin Jewelry. Yea me!!…read more I had a beautiful multi pearl ring that needed a pearl replaced. I like the ring more now after they worked on it. Plus it was done quickly. I have found my "go to" jewelry store. Not only for repairs but for new jewelry. They have many beautiful pieces!! Bravo Griffin Jewelry!!

The work they did on my ring was fantastic! However.... the customer service made it so I won't be…read moregoing back... I dropped my ring off and that lady was amazing, she talked me through everything, she was great. But then I got a call... and was told 4 times that my ring was made from lab rubies/diamonds.... it felt like a slight, I know they had to test it but I dont get why she asked if I knew or why I was getting a phone call with that being the primary conversation.... when they were focusing on tightening the prongs.. I was well aware I had a lab grown ruby and diamonds.... doesn't make me any less but it felt like she tried too.. Then im told that my ring will be out for 3-4 weeks if I keep in house, if they send it out it'll be less time... I wanted to think about it, then decide to send it out and im told it'll still be 3-4 weeks.. mixed info but okay sure im still on board... then on that same phone call I ask if they know exactly how long and if I can hold it until they work on it and she goes 'no, why?' And I say 'well it's my wedding ring....' and she goes 'ok, why?' And I said 'because I want to wear my wedding ring' At this point I dont understand why I have to justify wanting to wear my wedding ring...... So then I decide to send my ring out, I get no updates.... I had to message them and ask when it was coming in and then was told 'it comes back next thursday we'll send you updates'.... and they did not... I had to respond today on the day of and let them know im coming, to which they finally responded it was ready... One lady was nice, but the lack of customer service, the remarks regarding my ring and the inability to do as they say and follow up, assures I wont be going back. They did a good job on my ring but im not going back.

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

Sized my watch in about 5 minutes as a walk in for $27…read more Definitely check them out if you're in Frisco and need a watch sized

We had some simple repairs and battery replacements in a number of watches and found them to be…read morefair priced and very fast. We'll be back!

Great customer service and lovely store location…read more Came here to have a watch battery changed and it was a seamless experience from start to end. They even called to let me know it was done earlier than expected. Will definitely be back to pick up a few pieces for my wife around the holiday.

Brought in a Datejust for a polish/cleaning and new crystal. First crystal they put on had a dried…read morewater spot on inside of crystal. They replaced it, but then the second one they put on, they broke. I pointed out this fracture in the crystal to them and they told me that it was a hairline scratch from putting it on. I mean just by looking at it you can tell it's a fracture... so I went and got the watch pressure tested somewhere else and, lo and behold it failed pressure test from the fractured crystal. Don't waste your time here. This store is unprofessional and sloppy with their work. Would've been fine if you apologized and put a new crystal on, but lying to my face trying to gaslight me into thinking a fracture is a hairline scratch is just low and scummy.

Shahina took her time and helped us buy the perfect pieces for our family…read more Located right off the 75 and Belt Line. A wonderful wide array of authentic 22k jewelry is here for you to satisfy your tastes.

If I could give a zero star now I would. I purchased bangles offline. When they arrived they were…read moretoo small. I immediately call the store and ask for a refund. They told me no refunds. Yet in more than 5 places on the internet it says you have 10 -15 days to return your item no questions asked. I called back and spoke to the manager Shiva who said I can return the bangles but with a 25% restocking fee. What ? Even online it says if necessary it's a 15% stocking fee. This isn't a special order or a sale item. This is absolutely ridiculous. How can you change your policies on the phone but say something entirely different all over the net.

What can I say about Allen Gold? Nothing but amazingness. Todd took a pair of emeralds I had and…read moremade them into earring posts; they came out stunning. Great communication, very reasonable priced and fabulous work.

Todd! Thank you for helping us get rid of "stuff" we were simply storing in jewelry…read moreboxes/cases/cabinets and not wearing. What good is beautiful jewelry doing if you don't wear it and enjoy it?!? We didn't realize how much $$ were in the (pieces of not just our parents) estate pieces but "our" stuff too. You were so nice, very fair and schooled me on gold and silver as a commodity versus just looking at it as a piece of jewelry...you helped my Aunt Debbie with her mother's estate jewelry as well. Thank you!! I will definitely tell my family & friends about you and how we don't need to sit on jewelry that we will never wear so convert it into cash and buy something you want/use or when you leave planet earth, your kids will and they don't know the story behind each piece... Nor will they care...

This store has the best price for jewelry and diamonds Very…read morevery friendly customer service I tried many visited many store in Allen Frisco Fairview and stonebrier mall and Allen mall but this store I found very good

12/27/23: My daughter wrapping up college was given a "promise" ring from a long time boyfriend…read more Of course it was not a million dollar ring or an engagement thing. Just a promise and lets say Step 1 is all for a dad scared like me. All I know is my baby girl all grown up was excited, loved it and her bo worked and saved for it.....and remember nerves guys. It needed to be resized of course and not just myself but wife and son said go to Diamond Shoppe; we know them being local and support local. I was shocked ( or us amazed) that my daughter and wife were told it is not real and " you should go to Wal-Mart". No one in our family are regulars being jewlery of course every season but for her to say that and hearing it was a no. Have the foresight to think well treat them proper as in the past we have engagement then wedding and hubby gets something too right. All I know is I will be speaking directly to Christopher and worst case is they lose not just my family but son/daughter in law plus neighbors and and and others.

Stopped by this gem to have a necklace repaired. Not only was I greeted immediately, my necklace…read morewas fixed in 5 minutes and the price was more than reasonable. Definitely recommend!!!

This place is amazing!! Not only was the service impeccable, they were reasonably priced and I…read moreloved their customer service!! My rings look amazing and I would recommend them to everyone!!