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    Marquise Jewelers

    4.4 (39 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 1 month ago

    Services - Marquise Jewelers

    Jewelry repair

    Marquise Jewelers Jewelry Photos

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    Omer O.

    MUST READ!!! TLDR; almost got sold fake precious stones (synthetic sapphires), please make sure you get an appraisal and or documentation when purchasing your jewelry from them; have proof you got exactly what you paid for!!!!! if you bought any diamonds/stones without documentation, go get it tested to make sure its what you paid for! My fiance and sister went to the Marquise jewelry shop at Stonebriar mall on friday 3/11/2022, they were helped by a jeweler named Arham. he was very helpful and friendly according to my fiance, he helped her design a sapphire engagement ring and they worked out all the details (the picture attached the specifications written by Arham on his personal card) including prices. ** initially we were getting: lab created AAA 3 carats blue Sapphire 14k yellow gold accent diamonds around the stone (the numbers are ring design #s) for $3,000  on Saturday i came along with my fiance to look at the design as well as checkout more jewelery places around the area. i got a lower price for the same exact ring at the store across from them (diamond gallery) my fiance really liked the jeweler (Arham) customer service so we went back the Marquise and told them about the price difference from the other store. Erham asked his manager and they were able to price match the other place **after Saturday's visit at the Marquis we got almost the same specifications and a new price: lab created AAA 3 carats blue Sapphire *18k yellow gold (the only difference) accent diamonds around the stone for $2150 i told them my fiance and I will talk more and let them our decision . fastforward to Thursday 3/17/2022. i call Arham and tell him to go ahead and order the ring and i would pay for to it thru the phone. we talked on the phone throughout the day 3 different times while he wrote a receipt and waited for his manager's final approval.  ***here is where it gets really SHADY!, during the first 2 phone calls that day we went thru the ring's specifications and he read it and it matched what was on the card (i had the card out so i can follow along) on the last phone call AFTER his manager approved the sale, he went thru the specifications much quicker and everything matched our previous 2 phone calls and the 2 in store visits EXCEPT HE SAID SYNTHETIC BLUE SAPPHIRES instead of the AAA lab grown sapphire we agreed on. he said synthetic ONLY AFTER i asked for an appraisal document listing what i have paid for!!! -i asked him what was the difference because he had never referred to them up to this point as synthetic. -he tells me "let me ask my manager" (i was very suspicious because as a jeweler he should've known the difference between them, plus on friday he explained to my girlfriend and sister the difference between natural, lab grown, and synthetic (stating that synthetic is not even real stones so she shouldn't buy it loool) -he comes back after asking the manager and says the synthetic one is closer to what a perfect sapphire should look like (i kid you not he said that!), and it has a "better sparkle" according to him. - i asked him so which one is more expensive and whats the price difference - he said the lab grown is waaay more expensive and the price difference is $1400!!! - i confronted him about lying and trying to deceive me by waiting until the last moment to say synthetic, AND NEVER ONCE MENTIONING in our 2 previous in store visits or 2 phone conversations that it would not be lab grown but instead synthetic as the reason they were able to price match. -Erham gave an excuse saying it was a miscommunication with his manager (which i dont believe) he proceeded to say "if he wanted to rip me off he would've never said synthetic at the last phone call and I would've never known the difference after the ring was made" WOW!!!! just WOW. i couldn't believe he would say something that. -I ended the conversation after they refused to correct the issue or own up to their "mistake". DO NOT TRUST THESE GUYS!!!! if you shop there get documentation to keep them honest!

    Mens Rings
    Nirav A.

    Came across this Jewelry store at the mall. I have been searching for Men style rings for awhile now and could not honestly find anything worth awhile. But when I walked in I was greeted by Zee and Dave they showed me their entire mens collection of rings and helped me get sized up for the right fit and instead of walking away with one ring I got three because they were that great quality and the customer service was EXCELLENT I would recommend this place to anyone looking for any type of jewelry. Also these boxes they give you have LED lights like I have not seen that anywhere else.

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    5 months ago

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    8 months ago

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    2 years ago

    Marquise has the best selection and the best pricing in the metroplex! Go see Ray and his team. You won't be sorry!

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    4 years ago

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    3 years ago

    Amazing prices, they helped me get financing too so it wasn't too bad. Good product and customer service!

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    5 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    9 years ago

    Fantastic store and sales people who really worked with in our budget to help us find the perfect wedding bands.

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    9 years ago

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    Marquise J.

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    7 years ago

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    Ask the Community - Marquise Jewelers

    Review Highlights - Marquise Jewelers

    This time came to their shop in stonebriar mall and Arham gave us a very good deal for 5 year anniversary gift (ring).

    Mentioned in 6 reviews

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    Marc Samuels Jewelers

    Marc Samuels Jewelers

    (65 reviews)

    $$$

    I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

    I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

    Classique Jewelers

    Classique Jewelers

    (69 reviews)

    $$$

    I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

    Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

    Marquise Jewelers - jewelry - Updated May 2026

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