I've had my eye on Eaton's for a long time to do some custom jewelry work for me with gemstones I…read morebrought back from living overseas. But a more pressing problem finally brought me in store - I broke my half marathon bracelet that I wear on a daily basis. It's delicate and required the services of a proper jeweler to repair. They did great work and browsing the cases while I waited to drop off my bracelet gave me even more confidence to work with them on my other custom project. The shop requires you to buzz in. It's small but highly personalized and both times I was there (drop off and pick up) it was busy with customers.

I came in today to get a few rings resized and it was a very easy process. Everyone working was…read moresuper nice and helpful. I would 100% come back for jewelry needs in the future!

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Thrilled. Used Yelp for an open ask to jewelers to help resize a sterling silver ring. This…read morebusiness responded first. Their staff was so warm and kind to help me make the right call on the new size. The ring came out perfectly sized and bonus it was polished like new. Despite not making a big expensive transaction everyone treated me with great care and service. Highly reco for repairs or purchase.

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

Kyle's Jewelry in Lewisville, Texas refinished my treasured angel pendant necklace and now it is…read morejust like new ! They have stunning pieces of jewelry, many of which are custom-made. A jewel of a jewelry store ! 5 stars !

Fixed a broken bracelet and made it better and stronger than new. Truly appreciate it.read more

I recently purchased a custom engagement ring and wedding band and my experience was first class…read more Brett is really great at working within a budget but delivering an incredible product. I will purchase from him again. He's honest and upfront and is easy to work with. Also, answered all my questions and responded back to several emails in a timely manner. Great guy and does awesome work.

Brett is fantastic!! I went to plenty of jewelers and never got the warm feeling I had with Brett…read more My entire experience here was perfect and my fiancè really enjoyed working with him as well. Our go to jeweler for everything and have referred several family members and they love it too!

Superior customer care. Best jeweler in Frisco and more. Couldn't be happier with them for jewelry…read moreand especially watches. Thanks,

I stopped in to see if I could get my Rolex watch polished . The man I spoke to was very rude. I…read moreasked him if I could get my watch polished. He said it would be at least six weeks. I asked if he had a list I could put my on and be contacted later to bring it in.He said, "no you leave it here and it might be 6,7,8 weeks". I said "you're kidding". He then barked back "that's how we do it, take it or leave it!". Needless to say I walked out.

Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

Amazing customer service. Helpful and friendly. I spent 2 years looking for a jeweler I could…read moretrust and so thankful to have found them.

Absolutely. They gave me a great price for a Cartier ring I no longer wanted and have a lovely…read moreSelection.

Christian was so helpful and attentive with the authentication and sizing of my new watch. So…read morepatient and helpful! I am very grateful and cannot recommend enough

Worked with Arham several times and he has always been incredible. I feel like it's really hard to…read morefind trustworthy people in this industry and Aham is the most honest person I've come across and he deals with the upmost integrity. I always am willing to wait until he is free as often times he is quite busy as he has eared a loyal customer base. I will continue to come back to him for years to come.

We had an amazing experience yesterday trying to find the perfect wedding ring for my fiancé with…read moreArham the sale representative at Marquise Jewelers. He was highly knowledgeable and patient and walked us through different options to consider. I highly recommend this store if you are trying to find the perfect ring for you partner.