Service Advisor Gregory S. Johnson never had my driver sign paper work that he dropped off truck for service but never gave him a copy of anticipated cost or fees, then provided a unprofessional quote with misleading information nor would provide a professional understandable quote in detail, would not answer phone and held vehicle hostage until we paid to release. Completely unprofessional and dishonest, I would never recommend this facility for anything, Company lacked any management to discuss the unprofessional behavior therefore stands behind this business practice read more

Don't buy a car with ford they are the most shittiest service providers when it comes to there brand new vehicles came in to get my screen checked and asked for a loaner ahead of time on my appointment date they don't provide any cars for you or any rentals at all they have to check the car first before giving you anything and you have to pay out of pocket for everything before they can even touch your brand new car under warranty once they sell you a car they don't care about you or the car after that joke of a company don't waists your time buying from ford unless you wanna fix your own car read more

I am rewriting my review to warn people about custom ordering vehicles from Fritts Ford of Riverside. Go elsewhere! Our family has been very loyal to Ford but the greed from grimy dealerships is ruining the brand. We have an f-150, a Raptor, and we ordered 2 Mavericks. I placed an preorder for a Ford Maverick from Michael Hatter back in June 2021 and after 10 long months with zero communication, we finally got the call that our truck was delivered. I got off work early and headed straight to Riverside (a 1 hour drive) Everything seemed great, we arrived and saw the truck with the color and every specific option that we chose. It was the only Maverick on the lot. This is before we realized that Fritts is one of those very grimy dealerships with scandalous sales managers. Specifically, Jessie Lamas. With a 750 credit score they said that we would receive a 7% interest rate?? And they would not honor the rates going on at the time of the order. After we told them that we would rather get financed with our own bank and come within the next couple days with a better interest rate, Jessie said that they would sell our allocation right from under us to the next person who wanted it and for an added dealer markup. We had to haggle and do all of the typical sleazy dealership stuff while we just waited for them to give us a better rate. I almost paid cash for the entire thing to avoid the situation which I did not even want to do. This is how they treat paying, loyal customers that patiently wait 10 months for their custom orders! After the whole situation, it completely ruined the experience for us and my mom almost didn't even want to get the truck. It was no longer fun and exciting, just very stressful and it left a bad taste in our mouth. FYI if you have a custom order from Ford you can still contact Ford directly and change which dealer receives your allocation. If you are looking to preorder any cars such as the Maverick, Bronco, or Lightning do yourself a favor and look elsewhere. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

My second purchase from this dealership in 2 years! I have received nothing but great success. I love to keep business within my city and I couldn't pick a better dealership to work with. I have an awesome car at a great price! read more

Fritts Ford - Auto Repair Near Me - Riverside, California

If you need something simple checked on your car DO NOT COME HERE! I had an 8:15am appointment with Steve Martinez. 1. He set this appointment and arrived at his office 30 minutes late. 2. He wanted to charge me 195 dollars just for an estimate. The only thing wrong with my vehicle is that the hood will not open. Thats it. Steve Martinez your customer service sucks and you need to do better. You could at least apologized for your tardiness. Show respect for people's time as they have shown respect for yours. As I said earlier you were a waste of my time. read more

1st time owners of a Brand new car (Not pre-owned) has been a dream for husband and I. Shoutout to Ron the Man @Fritts in Riverside ca for his professionalism and patience in giving us the best deal in making our dream a reality! You Rock!! if yall need the best deal, ask for Ron!! He's the Man read more

Everything was great! Particularly Ray Whisman, he has followed up with any issues and continues to be an incredible salesman. Fritts Ford is definitely the place to go! read more

I've bought 4 cars with fritts Ford, I love the internet team they are very attentive and responsive. The girls in BDC are very knowledgeable and my experience was excellent , will be referring them to family and friends. read more

When you spend that much money on a Bronco and it has a huge gouge on the horn. They ordered a part to replace it, your with out your car for two days. They said that they replaced it, but you really don't notice it because your window tint is so dark. But once you see it with the top off. You're like, wtf now? I have to see that the dealer did a half ass job. Really fucking disappointing. This is a before and after pics . read more

Fritts Ford - With tinted windows you couldn't see it, and I slid my hand over and couldn't feel it. This is their half ass job. - Auto Repair Near Me - Riverside, California

See all

(as it turns out, this is my second time giving them a one-star!) I drive a 2020 Ford Ranger. I received a recall notice that they may be unfit to drive due to incorrectly-installed seat belts. The notice said to take it to the dealer for inspection. I come by on Monday, they're packed and I'm told to come back the next day at 0700. I ask if I should make an appointment, he says not to worry. I show up Tuesday, and I'm told that they can't even look at the truck because they're still so backed up, and did I make an appointment? (Well, no, I was told not to bother). Well anyway the parts don't exist yet. Fine. OK. Shipping hangups, I get it. Can you at least make sure it's safe to keep driving until then? "You need to leave it here all day, and we ~don't DOoOOO loaners~" Um? Well, can you just do the five-minute.... "No." I mean, I want to be sure I can drive home safe-- "It's fine!" But they're recalling it, and you didn't even LOOK!! "Listen, you need to rEsPeCt ~ME~ ok?" Why should I? You can't fulfil promises ("Come back at 7 tomorrow!"), dont live up to the Ford dealer standards (no loaners). All day long, for a vital safety inspection? This willful negligence and incompetence WILL! KILL!! ...if it hasn't already. read more

This review is strictly related to the service department. I have two ford trucks that I have brought here on different occasions. I only came here because of location as I live less than a mile from the dealership. I'm now annoyed with their service dept. and will drive to Sunrise (not much better) where I bought my truck to have it serviced for now on. What could bother me that much you ask? I don't have any issues with the actual service performed. It is fine and probably a tad better than Sunrise. My real and only problem with their service dept. is that they DO NOT GREET YOU UPON ARRIVAL! If I'm spending $70 for an oil change and hundreds more for a service, your service dept. better come out and greet me within a nominal time frame. I wait on an average of 10 minutes for someone to come out from their little hidden row of desks in their kiosks. THIS SHOULD NOT BE! Have a greeter for heaven's sake. Act like you care and show some joy in your job to come greet customers. Why do I have to go door to door like I'm playing Wack-a-mole with service advisors!? They all talk and act like their busy until you walk into "their space" and give them an attitude then they ask if you need help. If this isn't the intent on how your want your service dept. ran, then reorganize your service dept. or have someone greeting customers at all times. When I went to get my keys I noticed their cashier had an attitude with the lady in front of me. I heard her bragging about how long she's been with the dealership. I honestly don't know how she has been there that long the way I saw her treating fellow female customers like they were stupid. You're a 45+ year old (closer to mid 50's by her looks) cashier, be kind it doesn't cost anything. You don't make your money at a car dealership selling cars. You make your money servicing them, so act like it! I'll gladly drive 25 miles to go get my trucks serviced somewhere else to avoid attitudes like that. I really hope their service manager takes heed and talks to his staff about their customer service and courtesy skills. read more

I brought my car in for an oil change. I know I can take it anywhere for that, but since I bought it here I figured they'd take better care of me. Nope. About 30 min after I dropped it off, Steve called me and said I needed my transmission fluid changed, radiator fluid, and needed to change my air filters because they were "filthy" I said well that's interesting considering YOUR guys changed my filters less than a year ago when I last had the oil changed. So how can they be filthy? He begins back peddling and saying maybe I drove through some bad air quality. Lol yeah ok. Transmission fluid doesn't need to be changed until you're at, at least, 100k miles. I'm at 89k. So wrong again. Radiator fluid? I got a brand new radiator 18 months ago because of an accident. So it won't need any fluid work done until 100k AFTER it's been replaced. It's been 20k miles since it was replaced. So nope, didn't need that either. So out of the three things they said I needed, I actually needed NONE of them done. I told Steve it seemed like they assumed as a woman, I didn't know anything about my car and they were trying to take advantage of me. He got irritated after that and would only give short responses. I asked to speak to a manager. But he was busy. I've talked to 4 separate people in the 3 weeks since this happened. They all said Kyle the manager/supervisor would get right back to me. He never did. Side note: the girls at the service desk were very nice. Zero complaints there. I'm definitely never coming back here. I don't trust the service department one bit. read more

First I picked up my work truck from Fritts and even though I'm not making a purchase they did not treat me like a customer. Second when I did go to buy a car they lied to us multiple times about a used Subaru we couldn't make a deal and that's fine I was asking a lot. The car we came for wasn't ready so we came back when they called us and sounded very nice. It was a nice car with very low mileage but they are 5k above kbb. I wanted the car so I'm offering 500 above kbb an they wouldn't make deal . I'm not the type to pay above the value not just kbb but cars.com and car gurus all agree it's overpriced. They piled the salesman switch on me and I don't like that tatctict I was down hill . That car sit there over priced they can pay hundreds in then probably sell it for what I offered 500 above kbb . Or sell it now without spending hundreds on we will see if they come to their senses I'm coming with 20k cash offer out the door the car is worth 16k on the high end of a fair deal. If it was the top trim I would give what they want but it's not. read more

Anthony Dowling did a great job getting my family in our 2020 Explorer with a great warranty and price. Thank you!

Be careful when ordering from Brian , walked in and he seemed friendly but when I got my parts they were incorrect. I went back to return them and now he charged a 30% restocking fee . Never did they mention anything about a restocking fee for ven tho they messed up the order read more

I had the best buying experience with Danny. I bought a Ranger back in Jan 2020 it was the worse experience with the finance guy I swore I wouldn't ever be back. I bought my next few cars other places. but I wanted to trade my Ranger for a new one and the one I wanted was at fritts. So I went Danny greeted me. He listen to my concerns about being there. Well he made this the easiest and happiest buying experience ever. Between Danny in sales and Lisa in finance I will buy my cars from Danny. He was very professional and friendly and caring about all my needs. Thank you Danny so much read more

Fritts Ford - Thank you Danny, - Auto Repair Near Me - Riverside, California

Frits Ford quick lane is not good anymore. They do not do the work they say they do. Watch out. Not even a complementary car wash. Not happy with this. I am not the only person. I know of 10 people in the last month that will not be going back. read more

Had a great truck buying experience with a down to earth friendly salesman at Fritts Ford. Danny is knowledgeable about his products and his customer service is top notch. If you are in the market go see what Danny and his team can do. read more

I saw a great deal online on the ford.com website and their own website. when I called to get information they tried quoting me for $3,000 more and had to get approval to honor the online price WTH. Luckily they did say they will honor that price. So now feeling this is a little sketchy... I went for a test drive, salesman asked for my DL, I handed them a copy of my DL while showing I have my DL with me. They told them they have to make a copy and run my "information" I refused to give them my original. I still have not found the law that I have to give a dealer my Drivers License to do a test drive. walked away. read more

Be very careful. Michael Marish is a bait and switch player and he told us that his business practice is to mark up interest rates from the banks lowest offer by 2%! We only know that because when he supposedly got a high rate from the bank we asked for proof and that's when it went sideways. We went in to buy 2 cars he lied about who he submitted our application to for financing he lied about the responses. When we pressed him and asked him for proof he told us to get out of his dealership. With over 500 vehicles in our company fleet this isn't our first auto purchase and he is a complete scam artist. I would be very careful. He was discussing our personal financial information loud in the center of the dealership. So Unprofessional. He lost a large sale for his sales person on by trying to be deceiving. Ask for a 2% discount every time on whatever interest rate he proposes because the bank definitely offered a lower better rate than he is offering you. read more

Ordered a vehicle with Danny Delfin and everything went perfect and smooth like always. Kept me well updated and informed on my order with updates. We've bought and ordered multiple vehicles from Danny and it's always a great experience and the customer service is always spot on! read more

It was time to get my brakes done on my F150. Jason Gonzales in the service was was pleasure to work with! He was professional, insightful and prices were reasonable. Brakes came out perfect, just like the first day it was driven off a lot. Nice to know that there is a great honest option for service/repair. I would highly recommend Jason in the service department to any of my friends or family. read more

I was in the market for a Ford diesel. I was lucky enough to have my sister tell me I need to go see Dan the Ford Man! He made the whole buying process as easy as can get! Thanks to Dan I ended up with a 2022 Ford F-250. I guess if I must complain a bit, it had nothing to do with Dan. I tried to see if I could trade-in my 2017 GMC Sierra. After the used car manager got my info on the truck, it was a really low offer for me. I ended up not taking the deal on that and just went with purchasing the new vehicle. Other than that, everything else was great. read more

I wasn't going to leave a review, but the recent behavior of Frank C, in the last few hours, irritated me. So here we go. I used to think maybe there's just some angry people out there who write some of the really negative Yelp reviews, but what I've come to is that I just need to trust the negative reviews to save me driving and valuable time, because nine times out of 10 the dealers "they are talking" about are typically disrespectful and manipulative. The other negative reviews on here are true about Fritts Ford. Trust us. They do hide add-ons until they know you're very interested in their car; they come and give you a price and they will lowball your trade-in, in a shameful way. Most people love their cars, but just go to this dealer and they can make you feel like your car is worthless even though it might be actually quite valuable. I'll make this brief... sort of...They added the add-on, which was a tracking device, which I refused to buy, but had to leave the dealer before they would actually take it off the purchase... Before I left the dealer, Frank said he would email right away with the offer. He also had access to my phone to ask if I received the offer via email. I actually had to reach out the next day to say your sales person, Frank did not email me yet. Yvonne said they did email and told me the email they used, which was incorrect, yet I had asked Frank if he had my email and he read it to me before I left, (the correct one). Moreover, they waited till the last minute that I was thinking about possibly purchasing it to tell me they had not paid the registration since April and that I would need to pay additionally the $995 for its registration... That's not the same as tax and licensing. Mark was the only decent person that leveled with me and told me all of these fees that were extra even though Frank had an opportunity to share this with me when I was in his office. This car has been on their lot for 63 days... They know all of the add-ons and registration fees and he's been there over 7 years. Here's what made me write the review... Once they told me about all of these extras and the registration fee, that would add of course more to my loan I decided it probably wasn't some thing I wanted to purchase right now but by 3 o'clock the next day, Frank, followed up with his email that they sold the car and would I be interested in anything else on their lot.... Yeah I'm pretty sure he was pissed that I had told that Internet sales woman Yvonne I didn't appreciate Frank not communicating. Not only that he never responded the next day to my text, to his cell number he gave me, when I asked why he had t sent me the offer. At first I thought he was chill but once I saw some of these antics and no follow through and all of the hidden amounts... I decided they are just playing head games. The take away? It's up to you if you go and hopefully they choose to be respectful to you. Good luck out there! read more

Ford Fritts body shop has the worst customer service, DO NOT work with Victor Rodriguez! Took my Ford 350 for body repairs after an accident to make sure all parts were being replaced with original ford parts. After 30 days, I finally received my vehicle, however, the wheel and tire had not been replaced because the wheel could not be found. I had to find my own wheels to have them all replaced (paid by insurance). Once I forwarded them the wheels, I then received an email stating that they found something similar and that's what Fix Auto was going to replace wheels with. Not the type of service a customer should receive. I ended up with the check and responsible for finding and purchasing my wheels. I picked up my vehicle with a spare, took my truck to get tire placed on old wheel, tire purchased by Fix Auto was the wrong size. I return my vehicle for them to mount and balance once the right size was received, now they're telling me it did not pass alignment but want me to pay for the fix when this was an insurance claim. read more

Terrible customer service. I've been here twice but this past time is the reason I won't be back and won't buy a vehicle from this place. Made an appt for some repairs on my vehicle and after having my vehicle for over 6hrs nothing was done. Was I called and told they couldn't do it after all, no. I was told my vehicle should be ready by 2:30pm but when I hadn't heard I called at 3:30 for an update. Left a message and the return call came at 4 letting me know it wouldn't be done today because they were short staffed. I get it. Life happens but why didn't anyone call me sooner and let me know. What would've happened had I not called? I was told if I brought my vehicle in the next day at 6am it would be done. Why would I believe you this time. I received an apology and was told my vehicle would be ready for me to pick up. When I got to the dealership I again voiced my displeasure at not being contacted and was told "sorry, we are short staffed today" I was walked to the cashier who the said my vehicle would be pulled up. I mentioned it was supposed to be up here already but alas nope. It took another 15 mins When I got in my vehicle and drove off I noticed they didn't even put the trim back on. read more

See all

My car was there three times this year for what turned out to be a recalled part. Each time, my advisor Terry Jones failed to communicate with me and when she did, she was unprofessional and not truthful. The prices for services are extremely high. I will never return there and recommend that you shop around before taking your car there. You have other options! read more

Called to schedule a service which included having them take a look at a possible transmission issue. I was told by the scheduler that the "transmission shop" was booked two months out and it would be at least that amount of time to get an appointment. Every time I schedule something other than a routine oil change and rotation they are always several weeks out. This place used to be great and now their service department is a joke. Not sure what the issue is, but how about making the private single vehicle owner the priority and not all the large corporations/government agencies that have contracts for service. After hanging up with Fritts Ford, I called Raceway Ford and they were able to get me in two days later, and had multiple other options available the same week. read more

Today I spent a good amount of time at Fritts Ford parts services, the reason being because they are liars and are not held accountable for any of their mistakes. I called for an estimate of a part, I was told that the part had to be ordered and would arrive first thing the next morning but I had to come in and pre-order and pay for the item. So I rushed over, and as soon as the part was ordered, I was told that it wouldn't arrive until next week. Then the price of the part was way more than what I was told over the phone. When I asked to speak with the person who told me all of this information on the phone, he wouldn't come out from the back office to face me like a man, so I waited for him at the door. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

This review is for"Uncle Bob" November 4, 2018: arrived at Fritts Ford with over $30k cash in my backpack and ready to buy. We were greeted by a very polite salesman who referred us to Uncle Bob. Uncle Bob introduced himself and immediately I can already sense his unwillingness to help us. We were interested in the 2019 Mustang GT Premium with the Roush supercharger. He told us that they are no longer a Roush dealer so I said okay, I am still interested in the 2019 GT model and asked if they had one on the lot for us to see. His response which really pissed me off was, "I'll check inventory for you tomorrow." You guys don't close for another 3 HOURS SO YOU CANT CHECK RIGHT NOW?! At that very moment I knew he wasn't taking us seriously. I told him that how I felt and he said I was wrong. He was already profiling us due to our "young" looks. These are the prequalifying questions we were asked and told: *I'm sorry but our policy is that you have to be 25 years old to test drive these cars. *Asked my age from which I told him I was 28. *Asked for our profession.. We told him we were entrepreneurs My fiancé told him he was being rude and aggressive and he started walking away from us mumbling whatever trash he had to say. This is the SECOND time we were treated this way here. I don't know if I would even recommend this dealership to be honest but I keep giving them chances and end up with the same sad results. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

Called twice to confirm appointment for servicing the guy was rude , don't purchase or waste your time here . There no point .

Great sales service. Danny showed me all the inventory the dealer had including driving me up in the parking structure to find the bronco sport I was looking for . Then he walked me through the whole process ending at finance. After the sale, he sat in the vehicle with me and went over all the functions and accessories read more

Danny was awesome to buy my sons first car from!! He made it so easy and stress free!! He made such an exciting day for my son so much fun for us!! read more

Fritts Ford - Auto Repair Near Me - Riverside, California

Shout to Kevin in sales. I had brought my car in for service and thought I'd see if I qualify to purchase. It didn't work out for me however, Kevin really tried. Hopefully in future I can buy through him. He was no pressure and very kind. I gave a four star review because I have purchased three cars through Ford and have been a loyal consumer. I had to recently extend my payment and held that against my credit. They should let you know that it could effect your credit. If you are ready to buy I do highly recommend Kevin. read more

We've had multiple issues with our truck. We've had to bring it back to get issues fixed, and then refixed, have had issues with rentals, etc. The employees doing the groundwork are awesome but obviously spread thin. The policies placed from the top (MANAGEMENT) seem to be the main issue. I WOULD THINK TWICE BEFORE BUYING FROM HERE OR BUYING A WARRANTY FROM THEM. read more

Shout out to Skyler & Lisa! Skyler was super patient and answered all of my questions. He was very knowledgeable and helpful. Lisa was also super nice and worked hard to get me the best approval possible. Thanks guys!! read more

Fritts Ford - super happy with my car!! - Auto Repair Near Me - Riverside, California

My update is only to say that I did get a call from Casey, the salesman, and he sounded very sincere, saddened, and disgusted by what happened (of course, it cost him a sale), and he promised he would beat any deal I came across over President's Day Weekend. Someone else from sales management at Fritt's Ford also called and asked what happened and when we told her, she said, "That shouldn't have happened." Well, no kidding. But no one offered up anything concrete other than a nebulous "better deal". I went to Citrus Ford at the Ontario Auto Center, which admittedly is a volume dealer, but I got a straight price, with money knocked off the MSRP for being a 2022 (what's wrong with you, Fritt's, that's how you should have been doing it), a better rate from Ford Motor Credit (3.9% for 60 months instead of 6%, there was nothing wrong with our credit, again what was up, Fritt's), AND they whittled down the price of an extended warranty so it barely added anything to the payment. THAT is how you sell a car on President's Day Weekend, my friends, if you're trying to clear 2022's off your lot. Citrus Ford is the answer, not Fritt's Ford. Like Julia Roberts said in Pretty Woman to those snobby salespeople: Big mistake. Huge. You lose, Fritt's. read more

Fritts Ford - Image of a new, "Hot Pepper Red", 2022 Ford Bronco Sport Outer Banks edition sitting in my driveway. - Auto Repair Near Me - Riverside, California

I had such a great experience getting my Fusion. Danny and Brett helped us out during the process and I cannot say enough good things about these two! Our time there was stress free and enjoyable, Danny and Brett made sure I was able to get into the car I really wanted with no setbacks. If you need a new vehicle, come to Fritts and ask for Danny!! read more

Fritts Ford - Auto Repair Near Me - Riverside, California

Danny Delfin came to us when we plan to leave because the first sales man with us frequently checked his watch, looks like we are playing around in the coldest day of the year. I would give Mr.Delfin five stars if I can, he IS the sales man that I am expecting, he just professional. All the others, the financial gentleman, the online service staff are awesome as well. read more

I bought a used truck from Fritts. Good sales guy, Anthony Dowling, knew about the vehicle, specifications, differences in model years. My good comments end there. Finance tried to get me to pay for something that wasn't agreed to, (The GPS theft system). The second key didn't work and needs to be recoded - It wasn't on their checklist of things to do. No key was supplied for the cargo locks in the bed, And the best, the registration was done improperly and I can't get plates. I received someone else's personalized plates on the registration but not the actual plates. with a word I'd never use. THey've told me I need to go to DMV. They promise they will fix other things but it doesn't happen. If I ran their business I'd likely do a followup call but they don't. I didn't do the survey that gets sent by Ford because I wanted to see if they corrected things before I gave a bad review so I guess now they feel safe. Worst car dealer experience I have had in 30 year of buying vehicles read more