Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

After a lifetime of taking care of my children and elderly parents, I was in a position to purchase…read moremy first Rolex. A Rolex Yacht-Master with slate dial...sophisticated and beautiful. I turned to Frank Adams Jewelers and their service was beyond what I expected. I told Kimberly what my wish watch was and she assured me she would do everything possible to make it happen. Well, I received the message it was in and I couldn't be more ecstatic! I was greeted by Kimberly and Matthew (her right hand man for everything Rolex) and treated my Dad and I like royalty, beyond my expectations! Whether this be your first purchase or tenth, they go out of their way to form a special bond with each of their customers. Actually it felt more like family! I love my watch and but more importantly the experience and memory of getting it. Thank you again Kimberly and Matthew....you have a customer for life! Warmest regards....Ken I

I was referred to this jeweler by a friend. I walked in one day with a few pieces I had at home to…read morehave repairs done. The saleswoman sees my engagement ring and rudely says "That diamond is not real. The those diamonds are not real. And the band isn't even gold." Wow! I don't recall how the ring came up to begin with. I didn't say much because I found her attitude to be very off putting and rude. She went and grabbed some black box that helped her see if it was real or fake. As she is looking it she says "well it's real. And the other diamonds are too". But of course, they were bad quality. This is my engagement ring that I have had for almost 30 years and been appraised 3x. I had brought in a bracelet that needed to be repaired, a monogram ring that I was inquiring about changing the monogram on it. And lastly, the whole it's not real debacle, I had brought my engagement ring in to have the prongs tightened. Next I was being told that I should have my ring completely reset with white gold because that's the trend. I had tried a silver basket for my diamond and didn't care for it in the past. Well that became an issue but they did fix it on the spot. Lastly I came back to pick up this bracelet I needed repaired. I had forgotten the tag they gave me and the man moaned and sighed because that meant having to look at each bag. I will not be back. I do love to support local businesses but I felt the staff overstepped their boundaries and were very rude. Not a plane I want to do business with.

Underwhelming. After…read moreseeing the ads for this jeweler on PBS I had raised expectations (due to the positive connotations of public television.) So, when I needed a new watch band I came here instead of venturing into Albany. It's located in a newer strip mall with an eclectic array of businesses. Easy parking is a plus. When I walked in, however, my expectations immediately lowered. Entering I noticed a random array of things for sale: scarves, honey (?) other things that you wouldn't expect in a jewelry store: and this isn't an informal or granola, or general store sort of vibe. Lots and lots and lots of light, glass and mirrored cases and an emphasis on bling. My immediate vibe was this is a sales place but not somewhere you'd want to use for watch or heirloom jewelry repair. Think the type of jewelry store you'd find in a low-end mall. I was seeking a leather band replacement for a classic man's watch. The salesman was very nice, but indicated my watch was non-standard size, and required a special order. I've had the watch for 40 years and anywhere I've sought a replacement (leather bands wear out every few years) in upstate New York or on the west coast, the band replacement was considered pedestrian and the jeweler had lots of replacements on hand from which to choose (I have two watches with leather bands -- this has never been an issue before.) Next I was looking at a catalog, and the price was 3x what I last paid for a band (in Nor Cal, btw.) Whatever; my thought was okay, the price of convenience and you are supporting a local business. A few days later I got a call that the band had arrived; I went in the next morning after an appointment downtown and pulled up at 9:55 expecting to wait but the open sign was up and the lights on. I entered and a young salesperson, eating breakfast sandwich, looked up with irritation when I entered and was less than thrilled to need to get up to serve me. I advised her I had called, and she took the watch and sullenly walked off to put the band on. When done she mumbled "do you want the old band?" and then rang me up and gave me a cursory thank you. If you care, not smart to be ungracious when you are working for a small local business and dealing with a polite customer who is obviously a local older professional likely to have disposable income. Perhaps she was having a bad morning or just suffering protein deficiency not having been allowed to finish her breakfast sandwich (btw, in a business you shouldn't be chowing down in the sight of customers -- take it to back room.) I was hoping for a classic, tasteful, old fashioned jewelry store with dependable repairs, like the type you used to find across all upstate New York; I'll head into Albany when I need that type of service I guess. Joyelle's is simply a bit of Colonie Center along Delaware Avenue in Delmar.

i have been bringing watches for sizing, repair and purchase of straps and bracelets. I cannot be…read moremore pleased with their service and professionalism. Jeffrey is a wizard in every respect and the prices can't be beat. I wholeheartedly recommend this establishment for aspects of jewelery and watch repair/service.

Great craftmanship... with attentive & knowledgeable staff!! Prices for the repairs that I had…read morerequested were very affordable & very well done! I would HIGHLY recommend this jeweler!!

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

A great place to shop for jewelry for any occassion. Accessories such as Louis Vitton handbags as…read morewell. They give back to the community by being an event venue for FREE to charity functions. Amazing!

My husband bought his wedding band from Glennpeter's in fall of 2025. Unfortunately, a few months…read morelater while responding to a fire call, the ring got crushed inside of his glove upon cracking a door down. Glennpeters fixed his ring for free (they essentially gave him a new one for free because the first one was crushed) and thanked him for his service. Wow! Kindness goes such a long way. Thank you

The boyfriend and I stopped in to look at engagement rings. We had a not so pleasant experience at…read moreanother jeweler in the area and were a bit hesitant about this place. We went for it and tried it out and boy am I glad we did! As soon as we walked in we were immediately greeted and asked if we needed help. I said we were there for engagement rings and the woman pointed us in that direction and stated she would get someone out to help us. Not even three minutes pass and a woman came out to help us. I had no idea what I liked, wanted or style I was looking for. She had a lot of patience, was very good at explaining things, took her time and most importantly listened to what we were saying. Our experience here was absolutely wonderful.

I happened to be shopping here with my daughter who bought a lovely pair of diamond earrings with…read moreLynn's assistance. We were so happy with the service that my husband and I returned to buy a woman's Omega Constellation watch. They adjusted the links to fit my wrist. At the time of purchase, they did not have the international warranty card for said watch. This raised a red flag, since any luxury watch without the warranty card is practically worthless. Upon purchase, I was told that they would mail a copy to me. This is not the norm as I have purchased luxury watches before. I happily wore my new watch out the store, That same evening, the link suddenly fell off the watch. To my dismay and horror, this has never happened to me before. I was lucky to catch the watch before it fell to the ground. I was extremely upset all weekend and the jeweler was closed on Sunday. I was unable to remedy the situation until early Monday morning. It's quite a drive back to Northeastern Fine Jewelry as I don't live near there. When I explained what happened to the salesman, he was unapologetic and made no attempt to make things right. After such a traumatic experience, I completely lost faith in their workmanship and decided to return the watch. The salesman silently and awkwardly processed the return transaction and was very unsympathetic. This has been the worst shopping experience and it makes me wonder how they are even an authorized Omega watch dealer.

Wow, were they ever helpful! Not only did they help me find a baptism gift for my great niece, they…read morewrapped it for me and assured me if she got anything else like it they would take it back and order something else for her. They were so friendly and spoke to me the minute I walked in the door. I like that kind of service. She even told me where to go close by to get a card since she knew I was pressed for time. I'll definitely be back, maybe this time I'll pick up something for myself!

I brought a pearl to the store to ask if a match could be made. The incredibly rude lady at the…read morecounter told me I had to take it back to the jeweler that made it. When I explained that the jeweler was long since closed, she said, " we wouldn't make something like that!" in a very dismissive tone. She never offered to show me anything in the case. I went Mayfair Jewelers, they were welcoming, understanding and professional. If you need jewelry, skip the rude folks at Northeast and go straight to Mayfair!!!

Very friendly folks. Brought in a very sentimental sterling silver cross for repair. It was…read morerepaired magnificently, polished to a fine shine and is in better condition than when I bought it. I am beyond pleased with the quality of their work and attention to detail.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!

I am so glad I found Robert Fine Jewelry. I really can't say enough good about the owner and his…read moreson. They were both knowledgeable and professional. I never felt rushed. The turnaround time was remarkable! I wanted a diamond moved from one setting to another. It was done in less than 24 hours even though the new mount was a little small and they had to adjust it. I recommend this business without hesitation. I will be bac

I went to see about getting three rings resized. I was welcomed so warmly and he worked with me to…read morefigure out how to make it affordable for me. The resizing was done in house, great communication, and quick service-it was just two days. They look great and I'm so pleased.