I was sent there to ultrasound for a kidney stone and was told that it had passed. Well, here I am…read morein the hospital again because it hadn't. INCOMPETENT

Six months ago, I was a medical imaging virgin. Fast forward through a few diagnostic and post-op…read moreadventures, and I've become something of a medical imaging connoisseur. And let me tell you--MRIs and ultrasounds are not all created equal. The difference between a well-trained technician and a "winging it" one can be the difference between clarity and chaos in radiology. That said, the Boulder HealthImages team deserves a standing ovation (or at least a polite golf clap in the waiting room). They've mastered the art of making patients feel comfortable, welcomed, and even a little less like human science experiments. Their proactive communication, operational efficiency and imaging expertise set them apart from the rest. Check-in paperwork? Online. Easy. Done. (Pro tip: if you're allergic to online forms, don't take it out on the staff) Once you've completed the initial intake, future appointments are a breeze. Wait times? Practically nonexistent. I've walked in for x-rays twice and been whisked back almost immediately. MRI and ultrasound appointments? Not only punctual, but often started earlier than scheduled. You can request a disc with your images, if taking it to a doctor that does not have HealthImages portal access. Prefer digital? The patient portal has you covered. One caution: the technical imaging here is top notch, but I personally rely on my specialist to read and interpret the images. I don't depend on the radiologist's determination alone, and I recommend others do the same.

I have had many different imaging procedures at the Lafayette location. The desk personnel are…read moresuper nice and ready to help with all questions. The technicians are competent and professional. Several months ago, their technician Violet really impressed me in the way she explained a procedure. My emotional comfort went way up afterwards. Everyone is great at the Lafayette office!

No complaints about the care. Billing was another matter…read more I received prompt and professional care during an X-ray and MRI for an ankle sprain. My Medicaid co-pay was low and I never received another bill. However, months later I received a bill from a collection agency for almost $1,000. A call to AMI billing cleared it up -- my account was sent to a collection agency in error. In the meantime, I believe my credit rating has taken a hit. Makes me wonder how often this happens.

I never even stepped into the place. They took over a week to precert me and then when I asked…read morewhat it would cost they said they couldn't give me a price since they didn't have me scheduled for an appointment. What did they do for that week during precert ???? This was the worst customer service experience I've seen in a long time.

Yet again I called Boulder MRI to get a copy of my images and radiologist report. Margaret at the…read morefront desk was extremely helpful and polite. However, they wanted $10 to mail a disk to my physician where Health Images didn't require any money at all and was happy to do it. I called back later that evening because I forgot to ensure the radiologist report was along with it. Rhonda answer the phone and was extremely rude,in fact belligerent, from the beginning of the conversation to the end. She is one of the rudest front desk people I have ever encountered. I'm not sure how she still maintains that position working with patients?

Wow. Talk about "not getting it".... I recently went to Boulder MRI for a scan of my brain,…read morebecause I've been having seizures. Having already had cancer, the scare of course was that I might have a tumor in my brain. And I've already had several MRI scans, so I know what is involved. Given my health problems, as you might imagine, I've had a LOT of interaction with lots of health services providers over the past couple years. And I've been treated like a chunk of meat before, and long ago lost any hope of being treated with dignity; that's just how the system is, I guess. But this is the first and only time I've ever been treated so badly, so rudely, that I quite literally told the technician "F#$% you, I'm going somewhere else" and walked out of the facility. Here's how it goes at this joint: you walk in the west door, where they've got a counter jammed in a corner of the urgent care clinic. They hand you the obligatory stack of questionnaires and billing forms and send you over to sit at a little table in front of the entry doors, where the cold wind blows your paperwork off the table while patients troop in and out of the door into the clinic. They want you to be 30 minutes early for your appointment to do all this paperwork, of course. So I dutifully arrived at 10:30 for my 11:00 appointment, filled out the paperwork, and sat with my coat and hat on in the "breezeway" wishing there was at least a magazine left by the last person.... finally at 11:30 the tech comes out. Looks at me but doesn't acknowledge me at all. Just goes over to the counter and chit chats for a while with the receptionists. Then brings a clipboard over and says "Matt? follow me" and marches off. No apology for making me sit there, nothing. No "hi, my name is...." Doesn't even wait for me to stand up before she starts off down the hall. So we go into the bowels of the clinic, and in the very back she opens a closet. I swear it was a converted closet! This "changing" room isn't three feet deep if it's an inch. I don't know, maybe it's a test to tell if anyone is claustrophobic before they get in the machine? Then she tells me I need to strip naked and put on one of those ridiculous gowns. Oh, I should please leave my socks on, though. I told her A) we're scanning my head, and B) I'm only wearing sweats and a t-shirt, not anything metallic, no zippers no buttons no anything. "Well, we have protocols to follow." Yeah, I get that. MRI machines have powerful magnets and you don't want to risk the liability of somebody getting burned or injured from having anything ferrous on their person. But seriously, butt naked? How about leaving my t-shirt on under the gown? How about offering me some pajama bottoms so my fat hairy ass doesn't have to hang out in public? "No, we still have our protocols" Yeah, well.... "F$%^ you, I'm going somewhere else." Because I've already had several MRI scans in my life, I know what to expect and what not to wear - and I have never been protocol'd into humiliation before. I know it sounds trivial... but remember, I'm the guy who went through treatment for rectal cancer - hey, there's hardly any humiliation you can think of that I haven't been through already, so that should give you some idea of how rude this gal had to be for me to go off like that. So I went home, researched online to find another facility with high resolution 3 tesla machines and ended up driving all the way down to Aurora to the Anschutz hospital. Where I was treated very nicely, given a comfy chair to sit in, called by name and chatted up with polite conversation, told it was OK to leave my t-shirt on under my gown because it's chilly in the exam room, and given some pajama bottoms to wear without even having to ask for any of it. Does the tech's attitude really matter at a diagnostic imaging center? I dunno, perhaps not. But I'll tell you what, there was no way in hell I was trusting them to give a damn about me or my health, given how I was treated.

Great experience! I thought I wrote her name down ( I think it was as Holly? Short grey hair with…read moretattoos like lol! She greeted me in such a HAPPY and SMILING manner, with laughter. I loved her, fast and gentle - I asked for a survey card but before I mail it in I do want to confirm that's her name please. Blessings, Frank

Every visit is like torture. They can't give you a time frame. They don't do what they say. They…read moreseem so unorganized. So unprofessional. I would give them a minus 50 stars if I could. Shame on you shame on you. Go anywhere but here! It has been this way for years now. Get it together. No excuses left to give.

ADA / ACCESSIBILITY RATING OUT OF 10 = 7.5 Well done!! (1.0…read moreout of 1.0 for each) -Waiting/check-in area -Interior Waiting Alcoves -Bathroom space for wheelchair/scooter -Stairs/ramps/elevators -Parking/parking lot ramp(s) -Tight turns, clear aisles/hallways Passable (7.5 out of 1.0 for each) -Procedure Rooms: Rely on staff assisting patient on & off of MRI table rather than assistive device(s) -Entry/exit through main, bathroom doors Could do better (0.5 out of 1.0 for each) -Easy in/out seating: Other than in changing room (see above) Needs improvement (0.0 out of 1.0 for each) -Changing Rooms: No grab bars; No way to get from door to bench (to sit on while disrobing); No way to get up off of bench

They did a great job with my wife's 2 MRIs she had recently. They were friendly and welcoming and…read moreprofessional.

The review was lowered from a 5 to 3. all medical/office support staff are awesome. But phone…read moresystem is the worst -EVER! It needs to have additional options. instead of EVERYTHING going thru desk staff, should have options of - appointments, communication with this dept or that dept. or even just option-talk to medical staff. There's been times I've been number 12 in "THE QUEUE. Frustrating for such long waits. Just needed to confirm an appt.

I liked my Oncologist, but dreaded dealing with the office. It was virtually impossible to get…read moreanyone on the phone and if you are working you know they'll always call back when you are in a meeting. And I wanted my catscans to be performed closer to home, but EVERY time they would send the orders to their radiology department and I'd have to call them back. What made all of this the more galling is that the letter you receive from them when you start your care says something to the effect that, "we know communication is crucial during your cancer journey ..." So, I personally had a good journey in terms of outcome (just "graduated"!), I would rather my oncologist would have been part of a different practice.

Amazing doctor here! First time I felt heard at an urgent care - didn't gaslight just perfect care.read more

Although I was treated well, the PA I saw diagnosed me with tendonitis. Symptoms never improved…read more After going to Kaiser weeks later, I found out I had a broken arm.

Both my doctor and myself are still waiting for radiology results that were taken two days ago. It…read morewas supposed to be a 24 hour turn around and now it's 48. Both his office and myself have tried to contact them to find out the status with no success.

Be warned that if you use or are referred to this Imaging clinic that they PROSELYTIZE with…read moremessages about God and prayer over their PA system, while you are stuck as a captive audience in the waiting area. If you want a church, visit a church. If you need a CAT scan, I'd recommend someplace else.

We were out of town this last summer and my daughter had a very bad cold. She's pretty young so we…read morewere a little bit worried about it, especially because we were visiting some family in the area and didn't want to get anyone sick. When I finally realized that I needed to go to urgent care with her, a quick Google search landed me at AFC urgent care Boulder. The women up front were very kind and helpful, and my daughter was seen within 20 minutes of arrival. The doctor was professional, kind, mild mannered, and easy to talk to. We opted to give her a variety of different test to ensure she didn't have anything serious, and it turned out just fine. We have pretty mainstream insurance and I paid $60 upfront and $60 later on. This seemed reasonable due to the nature of the visit. It turns out she didn't need any medicine, but we had lots of peace of mind going to visit our family, knowing that we were gonna be a-ok.

The doctor was very rushed didn't listen and didn't explain and didn't answer my questions very…read morewell. Plus, they never sent me the electronic Communications. They said they would. I had to return and get a printed out paper copy then they delayed sending the prescription in for hours.