Foods pretty good so far as Ale House's go but the managers and our waiter could sure use some…read morebasic customer service training. Our waiter tried to be slick when he rang us up wrong and tried to lie about it fifteen minutes later. We could see the wrong charge notification pop up, and him carrying our credit card all around the bar, in and out of his pocket, trying to get help. Rather than be honest and explain the wrong charge, reversal that took him 15 minutes, and new one; he just said it was a computer problem. Only because we hailed the manager from another waiter, who begrudgingly hobbled over after awhile, complaining he was busy cooking, did our waiter then attempt to explain what actually happened. Manager's customer service and hospitality wasn't really becoming of the job. Irritated. Gruff. Unhelpful. Corporate oversight's needed here. These types of transactions are retail 101. Everybody makes mistakes. I make mistakes all the time and am generally very forgiving. It's how you handle them that makes all the difference. Get it together Ale House. Manager's a tool.

Stopped in tonight hoping to see our favorite server but she was off. Josh was our server and he…read morewas awesome as well! Super attentive and got our special wing order correct which is a huge plus to us. Food was hot and delicious and ambiance was a good vibe as usual. Giulia & Josh are wonderful servers and Natally is wonderful and friendly hostess .

I was there on Saturday with my husband and his aunt right at 11:00 am. Sophie was our server and…read moreshe was great! She checked on us at good times, refilled drinks as needed...very attentive. Food was wonderful. Service was great. We've been here on other occasions, but I wouldn't rank it as a 5 star on those visits. I don't think there was anything that could have been done better!

Hands down worst experience in winter garden so far. I really wanted to like this place too and we…read morecame when I was super hungry. We sat outside, and barely saw our server. Just as we were about to call it to walk out, another server stepped over to help us. We ordered the hangry bison burger and the fries. Unfortunately, the burger was really underdone and under seasoned. The green olives that came with it gave it a very unpleasant flavor. The fries looked delicious but were actually underdone and some were hard in that raw potato kind of way. To make matters worse, the bus girl cleaning the bar miscalculated how she was wiping the counter and the wind, and what she was wiping off went directly on my shirt. She apologized but not too happy. Ambiance was nice, but not enough to redeem the poor service and bad food.

We really like it here. We've been a handful of times as new locals and have never once had a bad…read moreexperiance. On our most recent visit, our server, Jessica could not have been nicer or more helpful and chatty but not in an obnoxious way. Very pleasant. Food is aways good and consistent. Portions are generous. We've never had an exorbitantly long wait. There are two patios which are both lovely. It's becoming our go-to spot for an easy date in our downtown area

We were seated right away at Urban on Plant, which was a great start to the evening. The restaurant…read morewas clean and cutely decorated, giving it a nice atmosphere for a casual meal out. Our server was friendly, though service was a bit slow at times. We ordered the BBQ chicken flatbread and the rigatoni pasta dish. Both were good, but they could have been a little better overall. The flavors were solid, just not quite as memorable as we had hoped. The drinks were well balanced and definitely one of the highlights of the meal. Overall, Urban on Plant was a pleasant experience with good food, a nice setting, and friendly service. We'd come back again, especially if we were in the mood for a relaxed dinner spot.

Nice place to enjoy with a family and friends Food very…read moregood and perfect temperature Service very attentive Environment nice but a a DJ was a little load for good restaurant Highly recommended to everyone in town

We met some friends here for brunch before heading over to do the new escape room at Escape…read moreVentures. Our group ordered a mix of items off the brunch menu including the cheese board, edamame, chicken salad sandwich with sweet potato fries x2, burger, and steak sandwich. Everyone loved their entrees and the cheese board was so big we couldn't finish it. Our reservation was for right when the restaurant opened, so we probably didn't need to have one but staff was friendly and seated us at a nice table. The restaurant stayed pretty quiet for the first 45 minutes to an hour we were there but then started to get busier around noon. There was a slightly drop off in the level of service as things got busier and we waited awhile for our check. Everyone was friendly but I could tell the servers were stretched a little thin trying to keep up with everything. We plan to come back the next time we're over in the Winter Garden area!

I've been to Roque Pub several times now, and it's definitely become one of my favorite low key…read moreneighborhood spots in Orlando. The beer selection is one of the best parts. They always have a great mix of craft beers on tap plus a huge variety of bottles and cans, so there's always something new to try. It's the kind of place where you can come back multiple times and still find something different each visit. The atmosphere is exactly what you want from a neighborhood pub. It's laid back, welcoming, and easy to hang out in for a while. There's usually a good mix of regulars and new faces, people playing darts or pool, and just an overall relaxed vibe that makes it a fun place to meet friends or wind down after work. The food is solid pub fare and consistently good. Nothing overly fancy, just the kind of food that pairs perfectly with a beer and hits the spot every time. Overall, Roque Pub is one of those places that feels comfortable and easy to come back to again and again. If you're looking for a casual spot with a great beer selection and a friendly neighborhood feel, it's definitely worth checking out.

Fun place for trivia with decent food. The drink menu seems to be expanded which makes it much…read moreeasier for those os who prefer cocktails to beer.

I may have found a gem of a bar. I came here the other night with family to shoot some pool and…read moreenjoy the games. I was met with friendly greetings and service from Jason at the bar! The pool tables are nice and only $1 per game. It was a quiet and not so busy night so the atmosphere was quiet and relaxed. But I hear it can get a little packed in there. Still, I'll be back soon to shoot pool!

just had dinner at tap room where service & food are great - the only problem we had was the…read moreloudmouth at the bar who got louder as we ate & the people next to us were unhappy - so now the Noise Level is unacceptable- Mgt does not help! Ken

Did not eat here as the menu offers was different than what was shown online. I realize this it is…read moreprimarily a bar that serves food. As the playoff game was on the TVs, it was very loud inside. We sat outside as that was the only space to accommodate 6 people. We left before ordering. The bartender did stop by before we left letting us know he would be with us shortly.

Legendary place! Reliable food and service…read more Never had a problem here and it will always feature heavily in the rotation

Miller's Ale House delivered a great overall experience. We tried the chicken bacon ranch sandwich,…read morequeso dunk, Zingers Mountain Melt, and the Ghirardelli chocolate brownie sundae and everything came out fresh, hot, and flavorful. The chicken bacon ranch sandwich was packed with flavor, and the queso dunk was a fun and tasty addition. The Zingers Mountain Melt was loaded and definitely satisfying, perfect if you're looking for something hearty. However, when the food arrived my son had a long hair in his plate. The server did apologize and offered to have it remade. The manager came over and apologized also. Unfortunately, by the time his food came, we are all done eating and he lost his appetite from waiting so long. The standout, though, was the Ghirardelli chocolate brownie sundae. It was rich, decadent, and the perfect way to end the meal, easily the highlight of everything we ordered.

One of the few places that regularly carries my favorite beer Bell's Two-Hearted Ale. Iasia is an…read moreexcellent bartender. Idk why but I love the comfortable sense I get when I'm here. I notice I am not alone as I run into many regulars