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    Frontier Airlines

    1.4 (498 reviews)

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    Frontier Airlines did this

    They destroyed my bag and want to replace it with a cheap inferior quality bag. They pretty much told me they don't care if it's not the same quality, take it or leave it. We have carefully reviewed your request for a like‑for‑like replacement. However, in accordance with Frontier Airlines' Contract of Carriage, our resolution for damaged baggage is limited to providing a replacement bag from our approved inventory. Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand.

    My suitcase
    Jessica S.

    This is the worst airline ever, even worst than Spirit. Our flight was delayed three and a half hours. We were told no.compensation would be offered despite the fact that we had to pay an extra $100 in parking. On top of that, they wrote on my brand new suitcase with sharpie, so I am out another $300 dollars for that. Theory customer service is horrific.​

    Our gate number changed without any form of communication so the flight departed without us. I had 4 frustrating conversations with different customer service reps who could only offer flight credits as a refund or the next flight out, if I paid another $300. btw this was my first impression of Frontier. ​

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    The absolute worst and then what they offer the customer as compensation for their screw up is a complete joke. Avoid them at all cost!

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    Page 7 of 13

    Ask the Community - Frontier Airlines

    Review Highlights - Frontier Airlines

    The seats are very good, and good legroom (Upgrade to stretch if you are tall) and the cabin is always very clean and updated.

    Mentioned in 6 reviews

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    United Airlines - We are all settling in to the "rarer" Boeing 767-400, the narrowest of twin-aisle commercial aircraft (with 2-3-2 seating, thus comfortable)

    United Airlines

    1.7(1.5k reviews)
    0.9 mi

    united airlines is now "my favorite airlines"…read more i am not a frequent flyer.. i took the bus and train all the way from the other side of town.. i go to check in and angela de la pena comes over with a big smile and helps me out big time.. i was so relieved.. then i get to tsa with my temporary real id and mikayla guides me step by step and doesn't make me feel inept then i speak with a pilot i believe that pointed me in the right direction.. i eent to the desk when i arrived and showed the agent ticket .. she told me when i board and where to stand everyone had a great attitude and were happy to help

    Everybody could work, but going to work with a heart and correct mindset are not very common. But…read moreSamir Mezzi, a United Ground vendor have done those. I am writing this review with gratitude to a representative who went above and beyond, along with his co-workers, to help make our flight happen as planned. I wanted to write this review as soon as I got back, but I have been busy until now. United Ground department, I hope Samir didn't get in trouble for spending an extensive time helping a customer. His compassionate ways have made my mom's relocation possible. I highly encourage recognition of such working ethics. Good workers make great companies. It was the weekend of May 30, 2026, flight # UA2373. My mom was a frail disabled senior over 80 years old. I came to NY to fly her to CA, as she had been requesting. The flight was long, she got very tired and became very difficult to deal with. She was walking around the area with a cane, being uncooperative with me. She found Samir Mezzi and got very comfortable with him. She only trusted him and no one else. Samir was on duty but was very willing to help her. My flight was close to departure when she refused to enter the TSA checkpoint for the security screening process. When I explained to him the situation, he didn't hesitate to help, he was very determined to successfully help us fly. After some time spent being patient with my mom, he called his colleagues to figure out some ways. They figured to team up and help us out. There were several of them, from various departments. They comforted her, were gentle and patient with her. They even bought her a soda. The TSA checkpoint was successful. The manager of United Airlines came and offered solutions to the challenging situation, of a complimentary onsite hotel stay or delay it, in wanting to help make the flight an easier and more comfortable experience. She was also very patient and genuine. We passed the TSA checkpoint and went on with proceeding to the check-in gate. I wanted to let her know of my decision, but it would be a hassle and leave my mom for a moment to come back to talk to her. So, I didn't. I hope she understands. But I did speak to her about my appreciation. Samir kindly helped my mom all the way until she was seated on the plane. He said some comforting kind words to her before he left. We appreciate everything he has done. My mom is now happy and healthier living in CA with me. Congratulations to United Ground for having such a stella worker. He well represented the department and the airline. Thank you, Samir, his coworkers, United Airline manager, United Ground, and United Airlines for making it possible. Much appreciated.

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    United Airlines - Diet Coke in a glass

    Diet Coke in a glass

    United Airlines - Premiere Access

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    This little lady is headed to Dublin

    JetBlue

    JetBlue

    3.1(68 reviews)
    0.7 mi

    Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

    These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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    JetBlue
    JetBlue
    JetBlue

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    United Airlines

    United Airlines

    2.7(27 reviews)
    14.6 miThe Loop

    Call 1 (855) 470-0504™ or +1 (855) 470-0580™ for immediate assistance through United Airlines…read morecustomer service department. It's main toll-free telephone line operates 24 hours a day, 7 days a week, ensuring fast and convenient support whenever you need help with your travel plans. **Smart Booking Made Easy** The booking process was smooth and intuitive, allowing the reservation to be completed in just a few simple steps. Business class features were explained clearly, making it easy to recognize the value of the premium upgrade. Once the reservation was finalized, the confirmation and travel itinerary were delivered instantly, with every detail presented in a clear and organized format. **Fast and Convenient Airport Services** The airport experience was efficient from beginning to end. Dedicated priority check-in counters helped avoid long lines, while expedited security screening ensured a quicker journey through the terminal. The streamlined procedures reduced travel stress and made the departure process both comfortable and convenient. **Peaceful Start Before Departure** Lounge access provided an ideal place to relax before the flight. The comfortable surroundings and quiet atmosphere offered a welcome break from the busy terminal, making it easy to unwind before boarding. Priority boarding further enhanced the experience by allowing passengers to board smoothly and settle in without delays. **Comfortable Flight with Personalized Attention** The business class cabin provided generous personal space and seating designed for long-haul comfort. The fully lie-flat seat made resting effortless, while the peaceful cabin environment added to the overall sense of relaxation. Throughout the journey, the cabin crew delivered attentive and courteous service, ensuring a consistently enjoyable experience. **Reliable Journey from Takeoff to Arrival** The flight operated efficiently, and the premium service continued after landing with priority baggage handling for faster luggage collection. From the booking stage to the final airport exit, every part of the journey reflected convenience, comfort, and dependable service, making business class a rewarding travel choice.

    I needed assistance and decided to call this business at +1888 478 (4407). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    United Airlines
    United Airlines
    United Airlines

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    Lufthansa

    Lufthansa

    3.1(113 reviews)
    0.9 mi

    This is the main *'Lufthansa Airlines customer service'* (Toll-Free) phone number: 1 (888)…read more669-0167. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage assistance, refund requests, check-in support, and other travel-related requirements. ##. Stress-Free Booking Experience The reservation process was smooth, intuitive, and completed without any delays. Flight options and business class benefits were displayed in a clear and organized manner, making it easy to choose the preferred itinerary. Instant confirmation and a detailed travel summary provided confidence that every part of the booking had been handled efficiently. ##. Smooth Airport Journey From arrival at the airport, premium services helped simplify every step. Priority check-in minimized waiting, while expedited security screening made it easy to move through the terminal. The well-organized procedures created a calm and efficient start to the journey. ##. Comfortable Pre-Flight Amenities Lounge access offered a relaxing space away from the busy departure area. Comfortable seating, complimentary refreshments, and a peaceful atmosphere provided the ideal environment to unwind before boarding. Priority boarding added another level of convenience by allowing passengers to board quickly and comfortably. ##. Elevated Comfort in the Air The business class cabin delivered an impressive level of comfort with spacious seating, generous legroom, and a fully lie-flat bed. The quiet surroundings made it easy to rest, while the attentive cabin crew maintained a high standard of service throughout the flight, ensuring every need was met with professionalism. ##. A Refined Finish to the Trip The premium experience continued after landing with priority baggage handling, allowing luggage to be collected quickly and efficiently. From the initial booking to the final arrival, the journey remained smooth, reliable, and exceptionally comfortable, offering outstanding value for travelers seeking a first-class level of convenience.

    I needed assistance and decided to call this business at +1888 478 (4407). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    Lufthansa
    Lufthansa
    Lufthansa

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    Volaris

    Volaris

    1.4(55 reviews)
    15.0 miGarfield Ridge

    I needed assistance and decided to call this business at +1888 478 (4407). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Volaris maintains its official main customer service (toll-free) telephone number at 1 (855)…read more470-0504TM or +1 (855) 470-0580TM. This line operates 24 hours a day, 7 days a week, ensuring reliable support for all passenger inquiries. Convenient Booking and Instant Confirmation The reservation process was designed to be quick and effortless. Flight options were displayed clearly, allowing travelers to review business class features and select the most suitable fare with ease. Once the booking was complete, confirmation and itinerary details were delivered immediately, making trip planning simple and organized. Smooth Airport Operations The airport experience was efficient from the moment of arrival. Priority check-in reduced waiting times, while fast-track security helped passengers move through the terminal with minimal delays. Every stage was handled professionally, creating a relaxed and well-managed departure experience. Premium Comfort Before Departure Lounge access provided a quiet retreat before the flight, offering comfortable seating and a peaceful atmosphere away from the busy terminal. Priority boarding further enhanced the experience by allowing passengers to board efficiently and settle into their seats without unnecessary waiting. Spacious Seating and Quality Service Onboard, the business class cabin delivered impressive comfort with wide seating, generous personal space, and a fully lie-flat bed for restful travel. The calm cabin environment made it easy to relax, while the attentive crew provided courteous and consistent service throughout the journey. Seamless Arrival Experience The premium service continued after landing with priority baggage handling, allowing luggage to be collected quickly and conveniently. From the initial booking to the final airport exit, every aspect of the journey reflected efficiency, reliability, and the high standards expected from a business class travel experience.

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    Volaris
    Volaris - What the planes look like!

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    Frontier Airlines - airlines - Updated June 2026

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