Dropped because of the Mayweather vs Pacquiao mega fight.
Dear Mr. Siegel:
I am writing this because of the unfortunate experience I've had with Frontier Airlines. On February 23, 2015, I received a telephone call that my flight (II) (See Schedule below) was cancelled. I originally booked this trip through Orbitz on December 16th, 2014. Prior to writing this letter, I sent another letter, in the form of a complaint, stating that Frontier had cancelled my flight in order to resell the ticket for a higher price. After further investigation, I see that flight (II) was cancelled, but replaced with the (III). At the time of my cancellation call, the customer representative agent gave me an option of flying on an indirect flight the same day, a direct flight much later that evening, or a sooner flight that would have got me to my destination a full day earlier. The only viable options that was suitable for my schedule was the flight that was leaving a day sooner (April 29, 2015). Also during the call, I asked (A1) if I could receive some kind of compensation for extended lodging expenses since I was flight a day sooner. (A1) mentioned that lodging compensation was against company policy. Not pleased with the outcome, I allowed (A1) to revise my traveling schedule for a day sooner as I planned to pay out of pocket money for extended lodging. However, the option of flight (III) was never made available to me. I didn't notice that flight (III) was an option until I actually went onto Frontier's website and saw it posted after finishing the cancellation call with (A1). That flight would have fit my schedule.
The next day I decided to give customer service a call to express my displeasure with not being provided the option of flying on flight (III). After speaking with (A2), she was able to get in contact with (A1) who conveyed to her that flight (III) was made an option for me and that I declined, and opted to fly a day sooner. On top of feeling mistreated, the false statement from (Agent 1) left me feeling insulted.
In my flying history, I've never had an airline experience like this. If your company cannot honor the rates and time stipulations set forth, it should not be in business. For Frontier to call me, cancel flight (II), not offer any compensation for adjusted lodging, not provide a truthful option, is offensive. Apparently the moral standards of Frontier Airlines are not applicable for proper planning. Due to the unethical treatment, I booked with another airline altogether. I would like to be financially compensated for additional flight cost since the current ticket price was significantly more expense than when I purchased on December 16, 2014. I'm not only writing you in regards to this, but do plan to make this very public as I've taken to Facebook, Twitter, Yelp, and will continue to seek other sources.
Frontier Schedule
I. Itinerary (Depart Chicago, IL on April 30th, 2015, Arrive in Las Vegas Nevada) Round trip
II. Original Flight, Direct (1287 Airbus 320) - April 30th, 2015....Depart @ 9:30am, Arrive @ 10.25am
III. Rescheduled Flight, Direct (F9-1263) - April 29th, 2015.....Depart @ 8:30am, Arrive @ 10:25am
IV. A1=Agent 1 (Agent Sign TKW), A2=Agent 2 (Unknown Agent Sign)
Jamel Jackson read more