Honestly the worst airline experience I have ever had. Didn't make it past the check in counter on our return flight because they decided to shut the gates early. Don't try to reason with these people and certainly don't expect them to sympathize with you. read more

I fly every couple of months to Seattle, and thought the Den Deals was a good option for booking with some savings. I made one trip reservation for a great time, but when it came time to book for the next one, no flights were available. So I tried to keep booking further out into the year for the next ones and still no availability. I was frustrated and contacted customer service for a refund since I would not be able to take advantage of the Den Deals ever again, and they denied my request. Turns out that one flight wasn't as good of a deal as I thought. Otherwise, not a great airline to fly anyway. No frills or comfort, which would have been tolerable if they had flight availability and the low prices. What good are the low prices if they aren't any flights? read more

Horrible horrible horrible. We had a flight from Chicago to Orlando. The flight was delayed 2 hours and we ended up waiting 6 hours in the airport with our 15 month old child. They ended up downgrading us and we ended up not being able to board. They could have told us at check in what was going on. The next flight was not until 3 days later. They ruined our vacation. Lesson learned you get what you pay for. I will never use them again. read more

The absolute worst and then what they offer the customer as compensation for their screw up is a complete joke. Avoid them at all cost!

I had the WORST experience with this airline ! Me and my wife bought the tickets online through Orbit, we got to airport at 6 50 am the flight didn't leave till 7 45, we checked in our luggage and asked the Frontier worker if we need to print our boarding passes on which he said NO, you just need to show your tickets which you have on the phone. We went downstairs to get on the line to go through customs, when we got to the end security told us that we need to go upstairs and print the tickets. When we got upstairs there was nobody at Frontier counter and their Check In machine didn't print our tickets ether. So, we mist our flight !!! our bag was on the way to Denver and we stuck in Chicago. We called the customer service and stayed on the phone for one hour to get this problem resolved but they didn't even gave us our money back or tried to help us. We had to get the tickets form other airline "Southwest" to be able to get to Denver and get our luggage and try to have a great time. In total we spent 13 hr in airport and + $700 more to spend for our vacation, plus Frontier charges for luggage so don't try to save money by booking this flight. I will never ever ever will book a flight with Frontier Airlines, their customer service is the worst service that I have ever experienced. They don't try to help you at all and they have rude staff. I would fire entire staff if it was up to me. They would even edited that it was there fault. Thanks to Southwest, we can get to Denver now. read more

Never Mention Frontier Airlines AGAIN! I booked a trip to Cancun in September on Expedia. I merely booked this year's trip for the cheapest price, not thinking about who had the flight for the trip. I guess it was my unlucky day. I found out I was flying with Frontier Airline. I had never flown with them. I tried calling 2 days before to book my seats & was told that it was a Charter flight & you could not book your seats. It was hard for me to underst& the Customer Service person, both times, because they barely spoke English. I didn't realize that it was a Charter flight until I called. I found out it was a FunJet. The night before our flight, I called Frontier's Customer Service & told the girl that I needed to know if I was flying out of O'Hare, which terminal I go to Int'l or Domestic. She said she would check, again didn't speak very good English. She came back on & said, yes it was Int'l. I don't know why, but I doubted her & asked her to double check. She put me on hold for a minute & came back & said, "yes definitely Int'l." I said ok & as I hung up she quickly said, "Be there an hour early". I still questioned the terminal, but knew I wasn't going to get anything else from her. I asked my son to call & he did. He spoke to a guy. He asked, "if I'm going out of O'Hare to Cancun on Frontier, what terminal do we fly out of. He told my son, Int'l. The Limo picked us up & we headed to Terminal 5(Int'l Terminal). We got to the Int'l Terminal at 4:45 am. My son went inside & said it was like a ghost town. He looked around for someone to ask & couldn't find anyone. He checked the boards & the only flights going out of there were overseas Int'l. He said there weren't any flights showing going to Mexico. I asked the Limo driver if he could take us to Domestic. He did & I walked into the airport & was able to go right to the counter. I got up there at 5:04 am. I was told, "You are late". I said, yes because Frontier's Customer Service told us to go the Int'l terminal. They said it doesn't matter. Funjet closed the flight at exactly 5am & they could not open it. I said "I'm only a couple of minutes late" They called the FunJet representative over & she told me the same thing. I again said, it's because of the Frontier customer service rep. I explained the entire situation of our calls. They didn't care. I asked to speak to a manager & a lady came down. About 5 minutes after another couple came in, the same situation & they were also told, there was nothing they could do. The manager came over & I explained it to her. She stated she looked in the notes & didn't have a record of me calling the night before. I said, my phone record will definitely show that I did. I also told them, I would BET if they called their customer service rep & asked what terminal to go out of, they would more than likely tell them Int'l, as well. They told me I could leave on Saturday. I said, no way. They told me the only way I could get to Cancun was to book with another airline. They also said Frontier couldn't help me, I had to go through Expedia. They handed me the Frontier airline phone # & my son saw it. He took the slip with the 801 phone # on it; he held out his phone & said...do you mean this phone number on my phone from when I called last night to find out which terminal. Here is your proof. I also stated that if it was a hard fast rule that you must be there an hour before or you don't get on the plane, they should say that. They said it was in my paperwork. I stated it was not & offered for them to go through it to see where it stated that. They didn't care. I did call the Frontier number as I was standing at the desk & I asked to speak to a manager . When I started explaining & stating that I was told by their Customer Service rep the night before to go to Int'l Terminal, she hung up on me. I was almost in tears but also mad as ***. We called several places to get another flight & to get out the same day, with a non-stop flight, it cost me over $1600 for 2 round trips tickets. I don't ever want to hear the word Frontier, again. Also, I called Expedia when I got to Mexico & I was told, this was not an Expedia problem, this was a Frontier problem. I tried several times to call Frontier from Cancun, but I could not get through to the 801 phone number from Mexico. When I got through the message was in Spanish & I could not understand & the phone hung up on me. I sent a complaint email stated I want to get sp,e money back, but more importantly, I wanted to cancel my flight home since I did not want to fly Frontier EVER. . It was never cancelled! I got an email this morning : This is what it said " they couldn't help me with my flight from Denver (IT WAS CHICAGO) to Cancun, because it was an Apple Vacation (It was a FunJet) & I had to call Apple Vacations to discuss any problems. read more

Don't waste your time or sacrifice your comfort! I purchased my ticket through Expedia for a business trip going from Chicago to Denver. Upon arrival to the kiosk, 1 of 3 kiosks was down and the one I tried would not work either. I waited in line for 20 minutes for a boarding pass and was charged an additional $45.00 for a very small bag; apparently, any carry on will be charged (it would have been $40.00 if I wanted to risk it being lost by checking it. ..again, tiny bag.) I would strongly encourage flying on a reputable airline; the cost will be the same. read more

I think I finally have decided to stick to Delta. The airline was so cold it was unbelievable. I'm convinced they were transporting penguins with us read more

I got a last minute flight out of midway when my own airline bailed on me (Southwest cancelled everything). The price for the ticket was totally reasonable and they even gave me the option of a full refund! I ended up not being able to use my flight, but I am very grateful for their prompt service and ease of use! They actually answer the phone in less than 15 minutes....priceless! I wish they flew out of my hometown in Cali. read more

Wish I could give a BIG ZERO! 3 hour delay for no reason, 1 HIIT wait for baggage with no communication. And $50 vouchers for after the fact! No thanks! read more

If you are looking for customer service with this so called Airline . IT DOESN'T EXIST with frontier. Brace yourself if you need assistance prior to your flight.. Wait time is over an HOUR. When I finally got through - and inquired why the long wait time, the agent was very rude and condescending and said it was the NORM. Just to think that I haven't even flown with them yet. I am convinced that they only have 1 customer service agent answering the phones. NEVER- EVER AGAIN WILL I CONSIDER FLYING WITH FRONTIER. Don't be fooled by their low rates!!!!! read more

The check in representative had to be one of the most incompetent I have ever come across as I was just told frontier fly to NY. Um..... Okay. Maybe you should check your flight route map. As I have traveled on your airline countless times to LGA. I would be concerned any other misinformation this woman has. read more

This airline was beyond ridiculous. You think you're getting a deal on airline tickets and little did my fiancé and I know was that it's not cheap at all! To check in both our bags it was $40 each. My fiancé was so disappointed. American Airlines doesn't even charge that much. They also have no first class. On our way to our destination with American Airlines we were able to upgrade to first class which was a good deal because what we would have paid for luggage covered half of our upgrade for the both of us. The other thing that sucks is that you have to pay for drinks like soda. So they're pretty much milking it. The flight attendants we had were very nice but the check in service was rude. Won't ever fly with them again. read more

This is the WORST airline I have ever flown - and I fly a lot! Aside from their preposterous baggage fees ($35 for a carry-on), they don't offer TSA PRECHECK. Also, I'm trying to get through this HORRENDOUS line @Chicago airport and there is at least 200 people in line with THREE people checking in baggage. On what planet is this a good idea??? At first their rates seem cheaper, but believe me it will cost you more at the end of the day - especially if you only have a carry on. Frontier, treat your customers with respect instead of like cattle standing in a three-hour line just to check baggage!!!! read more

The worst service in the industry!! Flight was late leaving then to add A little more fuel to the fire waited an hour to get our bags... I know it's cheap but this should be used strictly as an alternative to normal travel... read more

First time flyer. Price was good, so I tried it. Departure was delayed, arrived late. Guess what have to wait in tarmac for another (60 mins) correction ... ,90 mins now and still waiting, because gate was not available. Will try to avoid this airline if possible. Would be faster to just allow the people to leave the plane to go terminal - lol. This is arrival.... Not departure. 90 mins and counting .... This is sad :( its not the weather since its sunny, its the airline. Somebody is picking me up and they have just been waiting as long as well. Congrats Frontier. This is my # 1 worst airline exp. read more

If I could give them a 0 star rating I would. Booked a trip to Florida with 2 weeks before departing for a party of 6. Paid a little more than I wanted to, but it is what it is. No sweat 1959.60 on the card. After I reported cost to concerned travelers in my group, 3 have decided not to go. No problem, because the website says I can manage my reservation. Yes, to add cost stuff but not remove items or travelers. No option but to cancel and rebook trip for 3. Got email from Frontier saying refund is approved, but transaction is not at bank. Called bank, and bank says contact merchant. Contact merchant and am told 5 day hold on refund.... What? After I said that's a F-ed up policy, they offered to just book the 3 remaining people. I said what again? It means they still have the transaction after they sent the refund email. Frontier has basically ruined my Father's Day trip. Screw this low-budget cheap ass Airline!!! I will NEVER use them again to fly anywhere!!! read more

If I could rate zero, I would. I read Frontier horror stories but figured, it couldn't possibly be THAT bad, but it was. Flight delayed 3 times and then canceled altogether with no open flights to my destination for 4 days. This was my first and last time flying Frontier and I never actually flew. To anyone considering flying them to save a little money, don't make the same mistake I did, choose a real airline. read more

Hopeless airlines. They didn't let my sister board the flight just because their system sucked!! No courtesies. Hopeless customer service. Very rude. We requested that she would miss the flight if they didn't print the boarding pass for her ( phone scan at their system was out of service). They didn't care. Flight got missed because of their arrogance. Didn't offer the credit nor a replacement ticket for the next flight. I would highly discourage anyone from flying from this airline!! Too bad experience read more

Frontier is a terrible airline. I traveled with my two kids this spring break from Chicago to Tampa. The return flight (Tampa to Chicago) departure time was initially delayed from 830pm to 12am. While we waited at the gate the delay worsened. The weather was bad in Chicago, but stringing us along at that hour was awful. The flight cancelled at 1am, with the previous flight leg taxiing but not taking off from Chicago. Two options were provided to passengers: call the 800 # to rebook on a flight 4 DAYS later, or get a refund. The refund would be a small fraction of the cost of a short-notice ticket on another airline. Horrible options. Weather is not in an airline's control, but I sense Frontier made a business decision after those many hours, as it reached the wee hours of the morning. Our plane was in Chicago, not Tampa, and that's where Frontier needed it the next day so they decided to blow off both those traveling from Chi-Tampa and my plane from Tampa-Chi. There were four agents at Tampa airport when this terrible experience started, around 8pm. When the flight was cancelled at 1am, only one person was available to help customers find another option. He was overwhelmed and only offered those two very undesirable options: travel delay of 4 days or refund that will cover very little of the cost of another airline's one-way ticket. He said to rebook over the 800 #. Ridiculous as we stood in front of him! The 800# had a queue of over an hour! Avoid Frontier. The poor overall experience of getting nickel and dimed is just the tip of the worst-customer-service experience iceberg. read more

This is the worse airline I have ever flown in. The seats are uncomfortable and you have to pay for non alcoholic drinks as well (e.g pop, juices etc). The leg space is very tight and you rarely get any customer service from staff members. The airline has a reputation of being delayed as well. I will never fly with this airline ever again. read more

Very bad experience my departure time was 6:55 from Chicago. But they did not tell us plane have some mechanical fault now after 3 hour pilot is saying it will take more time. We are stuck inside the plane very frustrated and after that they dropped us on airport and again after 7 hour again did boarding. Now I am in plane still making wearied noises from engine. read more

Horrible. I have never given anyone a bad review before but Frontier really deserves it. If you have ANY other option... Take it!

The worst airline ever. It's true you get what you pay for. Poor service and they hit you with a million fees, which makes the low flight costs not even worth it. I would rather pay 3x the flight then flying with frontier ever again. 1 star is generous. read more

I wish i could rate zero stars, what a disaster, our flight is delayed and they fly 3 other flights out of our gate, the entire nights flights are all delayed on this airline, shuffling everyone around, zero announcements to anyone, yet they charge us for water carry ons everything.......i dont think i ever want to fly frontier again, cant say i will be surprised when there terrible service leads to the demise of frontier read more

I can live with the "no frills" aspect of this airline since the low cost almost offsets the inordinate fees for seat selection and carry-on luggage. But it appears that they exacerbate the extremely long lines at security because they "do not participate with TSA pre-check." What kind of airline does not participate in TSA pre-check??? This will be the last time I take this airline regardless of how much less their fare cost. Not sure if it's possible, but Frontier gives "no frills" airlines a bad name!!! read more

Hmmm..where to begin..I bought a ticket for my wife, on her birthday to go visit her brother in Tampa whom she hadn't seen in several years. The flight was scheduled as a nonstop flight from Chgo to Tampa for $160. I was pretty impressed with the price and was actually pretty excited. That was my first mistake. Anyway, she checked in online and received a confirmation number and printed out her boarding pass. Woohoo!! All set right?.?? WRONG!! She gets to the ticket counter to pay her additional $25 for a carry-on bag, only to find out her flight doesnt exist. Wtf?? Are you serious?? Heres what happened..Frontier decided to make some changes to their flight schedules but figured it would be to complicated to let their customers know. They must have that "let the customer worry about it when they get there" mentality goin on at corporate. So the manager shows up, and doesnt apologize but offers her a flight to Denver, which doesnt depart for 4 hours and an early morning flight from Denver to Tampa. Oh yeah you'll need to get a hotel room for the night in Denver which they will not pay for. Ya with me so far? I spent $160 for the flight, plus would have had to spend an additional $25 each way for a carry-on bag and approx $150 for a one night stay at a hotel. $360 for what should have been a direct 2 1/2 hr flight but now turned into a 2 day adventure. My wife was in tears, literally. Giving us no other options I turned to American Airlines and bought her a last minute roundtrip ticket for a mear $457. If I had bought that ticket on American at the same time I bought the Frontier ticket, it would have been $245 roundtrip including carryons. So much for saving money but you get what you pay for I guess. Oh yeah I did get my $160 back 10 days later. You've been warned. read more

This has to be the worst airlines and staff ever. I wouldn't let them walk my dog let alone fly me anywhere. I was booked on there airline because of the rate, ended up on American. They are discounted airlines for a reason, they don't have any staff, or help when you need it. Plus, the one idiot sent me to the wrong area of the terminal, when the were on the other side. Then someone else stated they over sold the flight, boarded the passages on hand and left the rest to fend for ourselves, or come back tomorrow I was told. Worst airlines ever, don't use at all costs. read more

You get what you pay for. No communication when flight is delayed. Queeny gate agents who snap at you and get bent out of shape when they have to do their job. I'd rather drive across country then fly this dumpy airline again. read more

I have been loyal to Frontier for over 12 years flying out of Midway, They Recently moved to O'Hare and they have 15 Non-Stop routes! They charge for carryons and checked bags. (Tip: Buy the carry on when you book your flight and join the FlyFrontier discount den and pay for your checked bags online for only $15 per bag) Frontier offers free water and DirectTv on most flights and WiFi on some Flights. I just got back from Salt Lake City and paid 118.37 roundtrip (Delta was about 450 rt) read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

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So. There are pros and cons. The flights are typically economical however there are carry on fees so you need to take that into account. Also, it's cheaper in say Denver than other places bc frontier had more flights from Denver. Flights are typically efficient as I never had a problem but the seats when you get on the plane are not always clean. read more

Delayed because someone didn't do their job?? Boarded us on to the plane then decided 20 minutes later that they didn't do a security check of the plane! Something that should have done BEFORE we boarded. So now they unload the entire plane, bags and all. Then have to wait for the supposed security check. Then another 45 minute reboard.......all this as our flight crew is bouncing down the hall with their bags! Now we have to wait for a new crew? WTF? Thanks for screwing us on a whole day of our vacation Frontier! You suck!! read more

Horrible experience. Whole flight cancelled 45 minutes before we are supposed to leave. Rebooked for next day? I don't think so, since im only going for 48 hours. No assistance. Not helpful to leave people stranded at the holidays. Will never attempt to use them again, learned my lesson! read more

I have not flown Frontier in a very long time but I decided to recently fly it round-trip to Denver for the weekend. The fare was cheaper than Southwest, which is the airline I prefer, and money is tight for me right now so I decided to give Frontier a shot. I am so mortified by my experience that I will definitely NEVER be flying your airline again. And I will make sure everyone I know hears about what a terrible experience I had because I cannot believe your airlines is still in business with the customer service I received. I flew from Denver to Chicago O'Hare on Sunday (8/29/16). Flight number 1284. None of the flight attendants smiled or greeted us while we entered the plane. During the flight, the gentleman next to me had to use the restroom, so I decided to go too. There were 2 restrooms in the rear of the plane. I walked back there and went towards the restroom on the right hand side. The rudest flight attendant back there pointed at the center restroom and told me to go in there. Both were vacant so I told her I was going to the one on the right because there was someone behind me that needed to use the restroom as well. She then rolled her eyes at me and told me "fine, go". I was so taken aback by the interaction that while I was using the bathroom I had to reevaluate what just happened. It only got worse because she proceeded to talk to the other flight attendant about me while I was in the restroom. Making rude comments about a customer should never be accepted, especially when the customer is right there! I heard every single, distasteful and nasty word she said about me. I was so upset by this that I contemplated saying something when I came out. I did not though because maybe she was having a bad day and was taking it out on me. While that is never an excuse I understand that it happens. I walked out and back to me seat. The gentleman that was next to me exited the other bathroom and the rude flight attendant walked in after him and proceed to talk about him and his overweight status, and exited the bathroom talking about how "disgusting these people were". First of all, the comments she made while customers were around is extremely inappropriate. Second, I am a very petite person and I would never talk about someone's weight the way she talked about the gentleman next to me. She is in the customer service industry. If she has opinions she needs to keep them to herself. Third, the customer service was so atrocious that I will pay the extra $100 to fly another airline so I never have to be subject to that experience again. read more

the fact that i dont do reviews lets you know how terrible my experience was. rude and unprofessional. clearly you get for what you pay for. i dont feel like i want to rant into the entire experience. i simple wont be doing this airline again. read more

Had my first delayed flight (ever!) with frontier. Countless gate changes as well. It seems cheaper than other airlines, but there's hassle and expense with bag check, paying for carry ons, base seat fee ($16 for this flight, up to $44), paying for drinks etc. It's like the cost for everything is divvied up which just adds time and frustration when booking. If you really want the cheapest flight and are ok w cramped seats, checking a bag instead of doing the more expensive carry on option etc, it would probably be fine. If you want a smooth experience, I'd avoid. read more

I'm going to avoid them from now on. Their self check system does not work and it caused me to miss my flight

They charge you for everything bags, picking your seat, and water. Seats are very uncomfortable and flight crew is rude! read more

I'd give negative stars if I could! Worst airline EVER! It seems cheap and then upon checking in you pay for your seat, checked baggage, and carry on... I ended up paying an extra 150 in top of my original ticket price. The cheaper seats don't recline and they feel like a semi-padded lawn chair at best! I would never take this airline again nor would I recommend anyone else take it either. I would rather pay more up front and be comfortable. read more

I had to pay double the price of what ever other airline is charging to check in your baggage, plus pay a minimum of $38 for a carry on. Frontier Airlines is not worth the price. read more