Yesterday was my second round-trip experience with Frontier Airlines, and I will never use them again. Although their rates seem low, the added (hidden until ticket purchase) costs for checked and carry on luggage, not to mention their in-flight fees for beverages, snacks, and even movies, makes them a VERY pricey airline. Both times I used them they were from 1-1/2 to 5 hours late taking off, though their departure and arrival listings always said "on time". And most (not all) of the airline attendants were actually rude when dealing with the passengers. Never again! read more

This is a switch and bait rip off! My husband and I booked Frontier to fly round trip LAX Chicago. We thought we were saving money because the tickets fares were low, however they have hidden fees for everything, including carry on luggage. The seats are hard and don't recline. No music or any kind of entertainment. Awful experience. Never again, I'd rather take a bus instead of flying Frontier. This airline sucks!!!!! read more

My husband and I will never fly this airline again. The tickets were booked on Priceline, and we never received any confirmation number from the airline, so when we went online to check in for our flight, we were unable to (the confirmation code from Priceline apparently was no good and nothing from the website or emails we received gave us the correct code). I ended up calling Frontier airline's customer service and was connected to a person who spoke such horrible English I could barely understand them. It took forever for them to produce a confirmation number for us and in order to do so they asked for our names, flight origin/destination, flight number, scheduled time of departure, address, Priceline confirmation numbers, the last four of our social security numbers, the last 4 digits of the credit card the tickets were booked with, etc. I understand they wanted to make sure our identity was confirmed, but holy cow, that was ridiculous and about a half hour of our lives wasted just so we could CHECK IN ONLINE and PAY FOR OUR LUGGAGE! Unlike some other reviewers, everybody on the crew from our flight from Chicago to Tampa was pleasant. We did not encounter any rudeness or anything of the sort, but that does not mean we enjoyed our flight. I laugh at how this is touted as a "low cost/budget airline." If you are an average traveler, you will not save any money with this airline and may end up spending more in the long run. The tickets for this airline were roughly $50 cheaper than other airlines when we booked them, however, Frontier will nickle and dime you at every turn. If you save $100 dollars on tickets for two people, but each person has a checked bag and a carry on bag, you will pay about $35 (or more) for each. So 4 x $35 is $140. If you pick your seats, that is $17 a piece (or more) and if you each get a snack and a drink in flight, that is $9. You may pay $183 in fees before and while you fly, and I am being conservative about price. God forbid you wait and realize later that your carry on isn't small enough to be called a "personal item." Even if you each check a bag and pay at bare minimum $35 for each, let them choose your seats, and not bring a carry on or have any snacks or drinks in flight and save a few bucks, your flight will most assuredly be uncomfortable. Unless you paid the carry on fee, you are forbidden from using the overhead bins and must put everything under the seat in front of you. They were practically empty on our flight. My husband and I hurt after sitting in seats that do not recline even a measly two inches and are hardly padded in any way for several hours. There are no amenities at all on the plane. The tray table is about 7 inches long and about 5 inches wide. You can hardly set anything on it at all. Not that it will matter; you won't even get a drink of water or a bag of old peanuts for free. I wouldn't be surprised if they started charging to use the toilet soon. There is no wi-fi, no in-flight movies, nothing. Our flight landed roughly half an hour early...then we had to sit on the tarmac for that half hour because we couldn't get to a gate. I think we ended up getting to the gate about five minutes late when it was all said and done! I seriously do not understand why an airline charges you for a carry on bag or has such uncomfortable seats...well, actually I do get it, but I don't agree with it. The baggage fee is a way to rip you off and make up for the money you saved flying their airline in the first place. They claim they have no amenities on the planes to "pass the savings on to you!" Gee, thanks for that, Frontier! I'm so happy that you cheaped out on your plane furnishings so that I could save a few dollars and have a sore a$$ for the duration of my flight! The fact that you decline to spend a few bucks to install in-flight wi-fi certainly improves my flight experience (I see this as a money making opportunity; you technically are missing out!), as does the fact that you will charge me $2.00 for a can of Coke (a case of Coke costs about $4...so sell all 12 cans and you have increased your profit on that by 600%!). I would rather pay a few more dollars or at least break even and have a seat with padding, be able to lean back a few inches, have a tray table large enough to set a tablet on that I can connect to wi-fi, get a free carry on bag, and get handed a free Coke on the way. read more

Last week I flew international to Cancun from ORD via Frontier Airlines- wasn't the best experience. As per usual, you are told to get to the airport 3 hours ahead of your flight departure (usually due to TSA) but this time it definitely was not. We got there at 2:40am for our 6am flight and the line was horrendous. There was no organization as no one was around to direct the large crowd of people and the line was as long as the terminal we were at. TSA workers politely let us know Frontier check-in attendants would be in at 3am to start the process but they didn't show up until about 3:10/3:15am (laughing and not acknowledging the line and how they were late) and there were only 2 Frontier workers for over 300 people... Eventually 2 more came to help with the lines but they seemed to not care about expediting the process. Needless to say, they had over 300 angry people waiting in line and some were bound to miss their flight. Once we finally made it through the check-in process, you then had to wait in another line to drop off your bags. Most other airlines allow you to check-in and take your bags all at the same desk, which is far more convenient for everyone. But once we were done dealing with the airline, getting through TSA wasn't so bad. So really, this time it is the airline to blame and not the airport itself for such a long and disorganized process. In addition, just for future flyers sake, the seating on the plane is rather tight and the trays they have are extremely small and useless. I guess it is more of a cheaper airline, such as Spirit, but if you have a long flight I would recommend booking through a regular airline if you like comfort and speedy check-in processes. read more

My flight from Chicago to Orlando on 4/9/15 was supposed to leave at 2:15p.m. airline did not post any changes on website. Phone wait times were over an hour. When we arrived at the airport we were told flight was delayed till 7p.m. Our plane was standing in the runway since 3 p. M. But Frontier did not have a crew to fly us. We needed to wait for a crew from Denver to get here. We ended up boarding the plane at 8:45p.m. We are still on the runway. It is 11:35 p. M. And the pilot is telling us we are timed out and the flight is canceled. They are also telling us that no gates are open to dock the plane. This is a nightmare. Worst airline ever. Never using it again. I don't care how inexpensive it is. Want to save money and waste a whole day. Be my guest. read more

Purchased a ticket for friend to come out for my sons graduation and when we went to check and find out that it was a $30 charge for a carry-on bag and $10 to pick your seat. In my opinion that is bad business they should tell you that upfront when you buy your tickets either that or add that into your ticket cost I would not recommend this Airlines. So anyone who plans to fly frontier airlines round-trip and about $80 to your ticket because that's what you're going to have to pay if you carry-on and want to pick your seat. read more

I really didn't mind flying frontier at all. Actually I'm kind if surprised at how many bad reviews people gave. You get what you pay for. Pros: On flight staff was awesome. Everyone was very nice and accommodating. The pilots were experienced and my flight, even with some bad weather, was smooth. I felt safe and like I was in good hands. The plane I was on was newer and relatively quiet. If you plan ahead and purchase your checked bag or carry on you save money. It's cheaper to check a bag so I recommend doing it that way. Cons: You have to pay to carry on luggage or check it. You're only allowed a personal item free of charge. Both of my flights had short delays which weren't a big deal for me, but if you're pressed for time, I'm sure it would've been frustrating. The seats do not recline. They are pretty comfortable for seats that do not recline but honestly pay the $30 extra to be in an emergency exit row. Those seats do recline and have a ton of leg room ( you can do all of this on their app) If your flight is longer than 3-3.5 hours go with an airline that is more expensive because the seats will be worth it. My main factors in giving 4 stars are awesome prices, safety and professionalism of staff, and convenient flights. If your looking for more comfort and time sensitive traveling go with another airline. read more

Trip information: I flew Frontier from DTW-SLC round trip with a stop through Denver, their hub. Frontier had the cheapest prices ~$400 whereas the other airlines (Delta, United, American) were ~$600. This is the first time I flew Frontier but I knew they were somewhat like Spirit in that you had to pay for everything, so I didn't expect much. Baggage: I paid for bags when I booked my ticket online. Check-in ($30) is cheaper than and carry-on ($35), so I recommend check-in if you don't mind waiting for your bags to arrive on the carousel at your destination. Once at the airport, show your ID and drop-off your bag at the counter. I also carried a poster (no poster tube) and I was very afraid they might ask me to pay $35 for carry-on, but they didn't do that. Cabin noise and comfort: The seats are not comfortable and the tray tables are extremely small. All food and beverage items are for purchase-only. One thing I noticed was that the cabin noise is very loud; I'm guessing they don't have very good cabin insulation from engine noise. So take some ear plugs to protect your ears and hearing. No delays: I was lucky to not experience any delays on any of my flights. I had flights either very early in the morning or very late at night, and all times they arrived on time or 30 minutes early. Other: The stewardesses are very friendly and they had the most entertaining safety briefings I have ever listened to on any airline, so that was nice! read more

It is too bad that Yelp doesn't give you the option to leave zero or negative stars. My flight from ORD to MIA was canceled while waiting at the gate with no explanation given and the next flight they could get us on was not for four days which would result in missing almost all of my vacation. Ended up having to buy a last minute ticket on American for over $400/seat for one-way tickets. Never again. Do yourself a favor and find another carrier. read more

Please don't look at how cheap the prices are. NEVER FLY FRONTIER! Worst experience of my life. Was supposed to arrive at 12:40. Our flight was delayed. They unloaded half the plane then had to adjust the gate taking another hour to unload the second half of the plane. Then the baggage claim waited two hours because it kept starting and stopping. What a nightmare. Don't choose it not matter how cheap. Not worth it read more

No complaints- it's cheap, clean, new jets, got the job done. For flights under 2 hours no issues here. The chairs don't recline and are not quite comfortable but like I said for flights under 2 hours that's doable. read more

If I could give no stars I would. What a POS airline that doesn't care about customer service. Im shocked they are actually still around and haven't had a group of people scream anarchy on them. They royally screw people over on flights and only offer a $25 voucher? That's about the equivalent of slapping someones face with a sock filled with shit. I hope all managers and CS agents are treated in such manner. read more

My experience with Frontier Airlines was horrible. They have horrible customer service. They are the dregs of society for airlines, if you can avoid buying a ticket from them I would suggest it even though you would pay more somewhere else. I arrived at the ticket claim at 6:01am for a 6:45am flight they made me wait for 7 minutes to tell me that I needed to check in 45 minutes before. The reservation NEVER stated that if NOT I would have done that. So I was denied entry. WTF! So I needed to buy another ticket at $500 instead of the original flight with Frontier of $99. They rip you off! DO NOT FLY WITH THEM!!!!!! read more

Was lucky enough to get to fly Frontier for a business trip to Toronto. Best trip I've ever had. Friendly staff every second of the way, free snacks, free lounge beverages at multiple airports, I wish I could fly them literally every time I have to fly. read more

Let me tell you about Frontier Airlines at the Chicago O'Hare Airport...............THEY SUCK! BUYER BEWARE! DO NOT FLY! USE ANOTHER AIRLINE. Let left over 25 passengers this morning and then tried to blame it on us. Then did little to rectify the situation FRONTIER caused at bag check! Get your crap together people! Your customer service is non existent! read more

it's another cheap regional airline that requires rerouting...most likely through denver another easyjet of america i typically stick w/ airlines that i can accumulate points with but this is always good for cheap deals read more

I've been on lots of airlines and I regard then as a commodity until now. Frontier is the worst. Seats don't recline and they are hard plastic. They have tiny arm rests and seat back "tables" are more like ledges barely large enough to hold a bottle of water (forget about putting your laptop in there). Our round trip flight had multiple delays coming and going. Staff was largely indifferent. Flight attendant even joked about the austere experience during the pre fight announcements. read more

I am a first time flyer, so I was a little nervous to take a plane trip on this airline after reading these reviews. I did not have a bad experience at all! We printed our boarding passes at home, so didn't have to wait in line. We just had personal items so didn't have to pay for baggage. Our flight to Raleigh Durham, NC, was delayed getting to the airport (30 minutes) and then we had a mechanical issue, so we were delayed an additional hour. At least we got there though. The seats weren't bad and we picked our own for an additional $3 each. Overall it was a good experience and we spent $49 for our flight there, $3 to pick a seat, and $5 for a "select seat" with an extra few inches of legroom. $57 for a plane ticket was not bad at all! read more

The most unorganized and incompetent airline out there. Picture your worst experience and X 10000000. had one experience with them and never EVER again. read more

We had a great flight home from Fort Myers. No complaints. The pilot was great and the staff was very nice. Thank you for the nice flight. We actually left early and got in 30 minutes earlier than scheduled. No complaints here and I like that they support animals on their planes. Very nice. Will fly again . read more

The worst airline I've ever experienced. Only flight delayed in the entire airport, gate occupied upon arrival and miserable in between. Money saved is not worth the experience. read more

My flight to Chicago on a Monday got cancelled due to weather. What did they do to compensate? Oh, we can get you on a flight on Friday. Are you kidding me? People have to work and not everyone can afford to spend 700 dollars for a flight on another airline. Also, no offer to put you in a hotel, or pay for any other type of travel? Some people have no place to go! Absolutely ridiculous. Ended up having to rent a car and drive 14 hours overnight. Thanks for your WONDERFUL customer service, hope you picked up on that sarcasm. read more

Horrible customer service! I found out I will be having surgery soon and needed to cancel my flight. I saw online that it would be $99 per person to cancel and called with the hope that they would wave the fee. They said no so I decided to go ahead and suffer the loss and cancel my flight. I was led to believe I would get the rest of my money refunded but after checking my email I realized they just gave me a credit to their airline. I called them back again and asked to speak with a manager. I was placed on hold for quite some time before being told that if I want an actual refund I need to submit medical documents backing up my claim. That is such an invasion of privacy. I'm currently working with my bank to dispute the charges but if all else fails I am prepared to get the legal system involved. Do not make the same mistake as me. Stay away from these scam artists. read more

Writing this review as I sit on my plane in Chicago. Flight was supposed to leave at 5:15 and it's currently 7:00. Come to find out the plane was at the airport this entire time and took almost two hours to be "towed" over to the gate from another terminal. THEN to top it off, we get on the plane and the hose is frozen to put water in the plane so guests can actually use the toilets. We have to more to another gate to get running water prior to taking off..why wasn't this issue addressed during the almost two hours that we were waiting for the plane?! This is the absolute worst airline I have ever flown and will NOT be back. For being a "budget" airline, you really get stacked with every fee you can think of and the only thing free on the plane is water. Take some tips from Southwest, Frontier...you're lacking big time. read more

If I could give 0 stars I would. Terrible experience over the weekend. Was supposed to fly out of Cabo, Mexico on 4/12 on a 7:30pm Frontier flight to Chicago. Then flight was cancelled (didn't find out until 10pm) and was supposed to be rescheduled to a flight on 4/13 at 12:30 pm. On the next day, the flight did not board for another 2 hours, and then sat on the runway for another hour. Here's a summary of the problems: - Little to no communication about what was happening - No meal vouchers or compensation - No food on the plane - Very limited supply of beverages on plane (did not match their drink listing) - Rude stewardesses who spent a good amount of time complaining to each other about how the flight was delayed and talking smack about annoying passengers (lucky me, I was seated near their galley) Basically, the result is that everyone was extremely exhausted and starving by the time they arrived in Chicago. I didn't get to my house until about 9pm and i'm only a half hour away from the airport. There were a lot of kids and I felt sorry for them. We sat at that airport a tremendous amount of time. I would pay the couple extra bucks that this airline supposedly can save you and go with a more trustworthy airline that provides better service. Wont fly Frontier again. read more

If I could give this airline a negative 5 star rating I would. This has to the worst airline in the world. DO NOT USE THIS AIRLINE..DO NOT!! They charge you just for one carry on. The employees are rude and could care less about customer service. And the flights are often late. What a horrible way to travel. read more

Had a flight from Chicago to San Francisco on 10/16. The flight was delayed 6 hours for what we were told was weather. Then we find out that they downgraded airplanes to a smaller size and weather had nothing to do with it. They kicked everyone off that was past a certain row on the plane since there was no room. The front desk people gave us a piece of paper and a phone number to call to get a refund or reimbursement from another flight. Any questions we asked were not answered - it was like talking to a brick wall. If they had told us earlier the delay was due to changing planes, not the weather we would have known and been able to get a cheaper price on another airline earlier. I booked a flight for Virgin America the next day - there was a bathroom issue and an hour delay. Within one day they gave me a $100 dollar credit for the inconvenience... great customer service! I submitted my reimbursement for my Virgin flight to Frontier 2 days ago, called them today to see when I would be reimbursed.. 30-60 DAYS! I asked if they meant 3-6... what a terrible airline... never again. read more

If I could could give this airline a negative star I would. The workers were very rude and not helpful at all. They changed our row from row 1 to row 31 after we paid for the additional fee for front row. I would NEVER fly this company again. Worst experience ever. read more

This is the absolute worst airline. Unorganized, rude and all employees have an attitude. Flight was at 4, the weather cleared awhile ago, all other airlines left and we are still waiting. Given 8pm departure and it's now 817 and no communication !!! I add to give it one star otherwise I could not review read more

Don't fly frontier airlines!!! My sister was left stranded in Chicago this morning. They offered her nothing.... All my military brothers and sisters, lets get them black listed so no soldier or dependant gets stranded on leave.. Horible service, even with the extra insurance to guarantee your flight, or a replacement was not honored. Bad bad business!! read more

5 hr delay. Rude Stuartist's. Hour wait on the runway after landing. Awful all around.

@FlyFrontier is hands down THE WORST AIRLINE. STRANDED in Phoenix for 3 extra days for missing a flight that they delayed but then later posted as ahead of schedule. the women working for frontier at the counter were belittling - BULLIED INTO REBOOKING IMMEDIATELY WHICH requires an extra fee (of course) or the total loss of our ticket cost. The next available flight was a 13 hour overnight process to get to our destination. Cherry on top? THEY LOST MY BAG!!!!!! NEVER FLYING FRONTIER AGAIN. unprofessional all around. read more

Flight cancelled after being checked in. Next available flight in 25 hours. No compensation or help for any passengers. This will be my only and last flight on Frontier. read more

What a horrible experience! We paid for our tickets and then had to BUY our seats. I'm not sure if that's even legal

We are so disappointed in Frontier Airlines. Don't let the "lower prices" fool you! You get charged for a carryon. You get charged for a drink other than water. If you don't check in online, your checked baggage fees are much higher at the airport. Goodbye Frontier, hello Southwest! read more

Travel was not an enjoyable experience with this airline. 1. At check-in, every seat on the plane had a fee. The minimum seat level should be included in the base price - then those wishing to upgrade are free to do so. 2. If they are charging for bags (whether the bag be checked or carry-on), the cheaper option should be included with the base price. 3. Frontier does not honor TSA Pre. We're enrolled in this program. It was very disappointing that we were not able to use it because of Frontier. 4. The airplanes were VERY uncomfortable. We selected Frontier because it was cheap. We got hit with over $100 in fees each way meaning the cost of using this airline was about $225 more than the ticketed price. We expected this to some degree, but basically ended up paying 30% more than the ticketed price (with few options for avoiding the excessive fees). They are not cheaper!!! The overall experience stinks! Long lines, excessive fees, uncomfortable seats, and lots of inconsiderate travelers. Avoid this airline if you can!!! read more

Absolutely the most horrid airline I've ever flown, and I've flown a few. Horrible policies. Horrible people. They care so little about their customers, it's almost as though they go out of their way to mess with you. I will row a boat or ride a bike before EVER flying this horrific airline again. read more

Literally THE worst airline ever. First they cancelled my flight into Chicago after I was already at the airport with a 3 hour delay... and then on my way back to Vegas I had a 2 1/2 hour delay. We were about to take off in 5 minutes after sitting on the runway for over an hour due to rain they then decided the plane had to be checked for maintenance. This entire time I was super thirsty and not offered ANYTHING. I wouldn't even care if I had to pay for it. I just was so extremely thirsty. Nobody what keeping us updated while waiting to board the plane. I will NEVER again fly this airline. read more

TERRIBLE! I've flown on so many airlines domestic and international and I have never had a flight cancelled nonetheless without a solution from the airline. Our flight into Chicago was fine but leaving Chicago was ridiculous. Our flight was delayed then cancelled and it was the only flight out that day. We couldn't get a refund until a week and a half later and the next available flight wasn't for 2days. The staff were yelling at everyone as if it were our fault their flight was cancelled. Side note we had to pay for seating and carry on, the only free thing in the plane is water. Never flying this airline again! This crap is worst than spirit! read more

Lots of delays and rock hard, plastic seats that don't recline. Just not comfortable at all. No free drinks or snacks. Bring something to do. No movies or games. Thankfully the staff was friendly on this flight that was severely delayed for reasons unknown. Also you will pay extra for carry-on bags. Mine was 45$ The tray table is about the size of a small tablet. read more