Ridiculous!! First & last time on this airline!!! Left Phx on time, it's all good until it takes 2 hrs to get luggage, except our bag is not on carousel! Add 1 more hour to our wait time to fill out paper work Aarrgghh!! read more

I had the worse airline experience ever (both on the ground and in the air)! I will NEVER fly Frontier again, and advise everyone else to avoid them as well. After flying them this weekend, I can see why there are in bankruptcy, teetering on survival. First, they moved the flight times three times in four months, making it difficult to plan when to pull my daughter out of the school early n order to make the initial departure flight. Second, it really didn't matter what time they said the times were because all four legs were late. The first outbound leg was delayed more than an hour while we sat on an airplane with no air conditioning or ventilation while the captain tried to correctly file the appropriate paperwork for us to depart. The flight crews were surly and clearly could not care less about customer service, Third, I was hit with surprise baggage fees on the return from Las Vegas. When I booked the trip, I asked three different times if there were any luggage fees so I can compare the flight costs to other airlines like Southwest, and all three times were told there were not any luggage fees. And leaving Chicago, we didn't have to pay anything for our luggage. But in Las Vegas, I was charged $15 for each bag (one for me, and one for my wife), and received a glib response from the attendant that either I pay the fees or just leave my bags behind. read more

Absolutely disappointed with my first experience flying Frontier. Customer Service Rep at O'Hare was extremely rude, stating my concern of them breaking the handle on my suitcase was "just minor" and completing a claim for it would be "a waste of my time." The handle was so broken I couldn't even push the button so I could pull it - had to pull it thru the airport by the baggage sticker! To belittle a customer is beyond me. I now understand why their customer service office is unmarked and hidden away in the corner of the airport - you lost my business. read more

Deceiving crooks, beware! I pay for a flight one week in advance $190. Seems like a good deal. Upon check in bags are $40 which I already knew. Carry on is $40 too. But the bad part is that they charge you $58 baggage handling fee!!! Then I find out they will not allow snowboards.There is also a seat fee to choose your seat $13-$25!! WTF was the $190 for?? Why not charge $203? I immediately went to Fed Ex and mailed everything for a total of $40. So I saved $78 over lugging my bags all over the place. NEVER AGAIN! My advice, go with Southwest like I will in the future. They don't hide fees like the corporate crooks at Frontier. They're so crooked you would think Rahm Emanuel was running the place. I wish everyone at Frontier a crappy 2016! and go GFY! Edit: I found out that they do allow snowboards, likely for an extra fee. But this is not clear when you're going to check in. It states that your bag has to be within their 62" specs. You have to dig for an exclusion PDF list on their site. read more

I had not flown Frontier for years, but couldn't pass up the great fare I found for a weekend trip to visit my daughter. I had an early morning flight from Chicago - San Antonio on 5/28/17. The scheduled departure was 7:45 a.m. Shortly after arriving at the gate, the flight was delayed until 8:30, then 9:00, and 10:00 due to a maintenance issue. At that point, the gate agent apologized for the delay and announced all passengers would be receiving breakfast vouchers due to the delay! I have flown thousands of miles on various airlines and I have never received that kind of offer for what I perceived a relatively short delay. The gate agent Shantai was extremely friendly, professional, and helpful in providing information and accommodating customers. Once the repair was complete at 11:00, the flight boarded quickly and I made it to my destination only 3 hours late. To my surprise, I then received an email with a $50 voucher for future travel due to the inconvenience. While many airlines seem to be lacking these days in Customer Service, I give Frontier huge kudos!! read more

While the staff was very nice, I will never be flying this airline again. My flight (less than 1hr from Chicago to Minneapolis) out was delayed three hours due to mechanical difficulties with the plane, before they finally cancelled it, due to weather. It was cloudy outside. I had to rebook with a different airline because they didn't have any other flights going out the same night, which cost me an extra $200. On my return flight, while the plane took off on time, upon arriving to the airport we sat on the tarmac for just over an hour. Needless to say I'm not impressed. read more

Zero stars!!! Worst airline ever!!! Lied about carry on costs and totally late on boarding. We arrived super early and were supposed to board at 634am-- 7:22 am and still boarding! Plane was sitting outside and yet no one was boarding-- I don't understand! read more

I feel like I've been scammed. Unlike "no frills" carriers such as Spirit, Frontier sold me a ticket close enough in price to more ordinary carriers that I thought the difference in cost was due to the odd time I was flying, and the fact that I needed to make a connection. Nope! Apparently my already costly ticket did not include "luxuries" such as having a carry-on (an extra forty bucks), sitting next to the person I was flying with (potentially an extra thirty to sixty bucks), or having a full-sized tray table (I didn't even look). They'll try to sell you a credit card on the plane but act stingy with the free water (even soft drinks are not complimentary). Also, bizarrely, my damn reading light/flight attendant call button was broken, as were all the others in my row. Talk about "no frills"... no light! You can't even escape into a crummy paperback: just sit there in the dark, wondering where your life went wrong. Never again. I'd take a bus cross-country before I give these guys another dime. read more

I am immensely disappointed with the website service I have received courtesy (or not so courteously) from Frontier Airlines. Despite numerous attempts, printing my airline ticket was an INSURMOUNTABLE task. As a millennial I deem typical internet surfing and use as a task I've mastered, yet this website never ceases to amaze me with how difficult it is perform such simple tasks like ticket printing. I am left, hours before my flight,. ticketless in the heat of the holiday season. The last thing I want to do tonight is wait in a inevitably long and tedious line at the Frontier desk repaying for bags the website failed to recognize I've already paid for, only to wait in yet another line to get through the terrible O'Hare security. DEEPLY DISSATISFIED. FOREVER FRUSTRATED... never again will I ever be purchasing from this airline. Please fix your website travel is terrible enough as is. Do society a favor. read more

Guess my flights with Frontier have been unique compared to all the happy fliers on the site. Was on Midway to Denver leg. Experienced one of the worst flight attendant ever. Got yelled at and a nasty stare cause I requested water while she was on her coffee run. Multi tasking is that difficult for her. I'd have been happy with a I will be back with your water; but it was too much for her. Not to mention her bitching about passengers with another attendant in the galley, "the old lady in 27A wanted a whole freaking can" Dropping F bomb like it's going out of style, yeah we all heard it in the front row. Thanks for the we appreciate your business, now get off the plane attitude. I'll stick with Southwest, shoulda known better!! Never again. read more

Absolutely terrible experience. The staff aboard my flight were extremely rude when I got motion sickness while driving the plane to the gate upon landing. They exploited me on the intercom explaining to everyone that "we are stopped just 100 feet from the gate because a lady is sick in the bathroom" (apparently they cant move while on the ground with seatbelt sign is illuminated and someone out of there seat) and then continued to knock on the door to make sure I heard that. The staff offered no sympathy or help of any kind. Oh, and did I mention NO PUKE BAGS ON THE PLANE? Good thing the flight attendants were also the cleaning crew.... read more

Delayed departing from Islip. Delayed returning from Chicago. Seats are extremely tight and really cheap. They hit you for extras every turn: choose a seat, check a back, even for a carry on. Really dislike this airline. No flexibility in cancelling or changing flights. read more

Worse experience. I have traveled every week for the last 8 weeks and thought I would give Frontier Airlines a try. What a mistake! Miserable! In addition to my previous review as I continue to complete my excursion, I have uncovered more frustrating aspects of Frontier. There web app is a joke...not user friendly and ask you if you want to print boarding pass..unless I have a printer connected to my iphone, don't know how I can do that... Yes no mobile boarding pass. The worse thing is now all of a sudden at a different airport they require you to get your boarding pass stamped and checked to see if your carry-on will fit before boarding. This is a first and it was not required going but coming home. Maybe they haven't figured out how to do on time boarding like other major airlines without a size and stamp process. I have a 150,000 flyer miles in the last 6 months and this is the worse experience for an airlines. read more

This airline is a scam. I booked with them with one carry on bag at 30 dollars. Got to the airport and they have a kiosk to check in. It's showing I have no bags checked and now it's a45 dollar charge. Tried to change it but got no help what so ever except a number to call. Called the number and was told no refunds on bags. No matter that it was thier fault. Spent almost a hour trying to get a credit or refund of the 90.00 to no avail. My 88.00 round trip fair cost me close to 300.00. And I could have paid 150. For the same flight from anyone. Got nothing but through run around and out my 90bucks. Will never fly with them again a ripoff from the start. I will be tell ingredients everyone I can. This was so wrong in all ways. I have some choice words for them but they aren't proper for here. NEVER FLY FRONTIER AIRLINES they will rob you. They wouldn't let me post no stars otherwise I would. Customer service is awful read more

This is a review that should have been written right away. I am not happy with the service I received. At. All. The flight attendants were quite unpleasant. They didn't smile and had a very unapproachable air. They were unpleasant to many people on the flight so I guess I shouldn't feel bad. I hope that those people complained to management as well. It was such a chore whenever you asked questions. Um, I'm sorry but isn't answering questions about the flight part of your job? My flight to Montego Bay was not what it should have been. God forbid we had some type of emergency because those attendants would have been the last people on Earth I would have sought out for comfort/assistance. The last straw for me(and others) was when they incorrectly "instructed" passengers on how to fill out the customs forms. Seriously?!!!! Then had the nerve to give attitude when asked for clarification. "Passengers please read the instructions so you don't have to ask questions". Yes, that was one of the announcements. Also, "These forms are expensive so you need to fill them out correctly". This is all we have and "we can't afford to give you another if you mess up". Damn! Y'all that broke? Why not just pick up some of the gazillion customs forms I saw in the airport upon arrival? They probably are because if I am being honest, a good portion of the plane ride was trying to persuade people to sign up for some Frontier card. I wish I would spend some more money with them. All I kept thinking was that I reallllly hope we don't have the same attendants on the return trip. We had two of them though. I got on the plane for the return trip, saw them and said, Damn! I took 75 mg of diphenhydramine and prayed for sleep to come quickly. For real. They were that unpleasant. I don't believe in bashing people but I am really disgusted with how unkind they were . Those are not the attributes a flight attendant should have. I have zero tolerance for bad customer service. read more

Rude staff, awful planes. I never fly spirit and now I'm adding frontier to the list! Don't do it!

I would give zero stars if I could. We boarded plane at 11:20 am to fly to Mexico for a 4 hour flight, didn't take off till after 1:00 pm. Actually landed a half hour early on return flight but waited forever for luggage. Took off on time, but waited 1 1/2 hours for our luggage. Ridiculous. Will never fly Frontier again. Most uncomfortable seats I have ever sat in on a plane. They nickel and dime you for EVERYTHING. Worst airline I have ever flown on. Plane seemed old and dirty. Just awful. Beware. I would rather walk then take this airline. read more

First time using this airline. My jaw dropped w/ fee for carry-on bag. Unfriendly staff too.

Today I had one of the worst experiences I have ever had with an airline. My flight was delayed by 7 hours. We were shuffled between gates and rescheduled multiple times. Although I may have saved $50.00 by flying Frontier I would gladly trade that money for my time. Next time I will stick with a large reliable airline and spend the extra money. I will never fly Frontier again. read more

My name is Piero and I am a former Frontier Airlines customer due to the abysmal customer service experience I experienced today at the ORD airport by the gate supervisor for Frontier. Due to a flat tire I was running short on time for my plane from ORD to SFO; however, I was expected to make it on time to my gate until I got through the security line and was informed that I had to get a printed boarding pass, due to Frontier's electronic boarding pass not working at ORD. I then had head to the frontier booth to print one out, after entering all my information the machine told me I had to go to see an agent due to the system not working properly. I then stood in line until an agent became available to have my boarding pass printed. Finally, I got my physical boarding passes and headed to security. TSA made me stand in line again and after running across the airport, I was able to make it to the gate at 6:45am. This is the time they close the gate. My partner had actually made it to the gate 2 minutes prior to me and informed them of me coming, but they said they would close the gate regardless and that we would have to catch a plane the next day. I got to the gate as they were closing the door, with people still in line waiting to enter the plane and the supervisors who I believe is called Patty Martínez (she refused to give me her name or employee ID after the treatment she gave me) told me that there was nothing she could do and that I would not be able to fly out until tomorrow after paying a change fee and the difference of the ticket cost. Then she screamed NEXT and moved on the the other people who where there. Never actually offered to help me change my flight or showed any empathy. She then books the woman behind me, who did not make it to the gate until 6:48am on an 11am flight to San Fransisco with a connection in Colorado. A flight she never offered to book for me at all. When I saw that I asked her if she could get me on that flight and she said that was the only seat available. At that point I asked to speak to her supervisor, as she never offered to get me home at all, let alone on a later flight and she stated she was the supervisor and that there was no one higher at the airport, so I proceeded to call customer service over the phone. The experience over the phone was a completely different experience. They actually seemed interested in getting me home and helping me out. The last representative I spoke with Liam, actually gave me her name and assisted me in getting us home. I will not make it to work today, as I will get home over 15hrs after my original arrival time, but I am thankful that someone in the company was willing to help. The reason for this review is not for a credit, but rather to inform people of the kind of employee Frontier has working front line at the O'Hare airport. I am a sales manager and a customer service enthusiast. If any employee on my team was mistreating customer like 'Patty' did, I would like to know to take immediate action on the way our brand was being represented. I had 6 people come up to me to comment on the terrible way the frontier agent handled the situation, two of which where Frontier customers that were disgusted with Patty's lack of care and four from other airlines who stayed that was the reason they don't fly frontier. I hope that Frontier is as passionate about guest experience as I am and that this review is not simply taken as another disappointed customer and not acted upon. In this day and age, guest experience is the only way companies can stay competitive and while the cost of tickets is low from frontier, it had been made clear to me that the value does not match that of other airlines who are willing to put their guests as a priority. After my flight home tonight, I will no longer fly frontier, as I cannot support a company who does not support its customers. read more

Our flight from Chicago O'Hare to Salt Lake was a nightmare. The flight was scheduled to leave at 10:25 AM and we finally left at 4:25 on our 4th attempt to take off. 1st. attempt - aborted take off (warning light in cockpit), went around to try again - same result. On the 3rd try we went back to terminal. The crew had timed out. We were told the automatic thrust indicator had malfunctioned. We finally departed on the 4th try on the same plane with no maintenance having been performed on it 6 hours later. They wouldn't even give us a free beverage for our inconvenience. We kept hearing the crew say another 5 minutes so many times a passenger set the alarm on his cell phone for 5 minutes and notified the crew every time the alarm went off. read more

Just flew in from Albuquerque to Denver, flight was 1 hour late and missed my connecting flight to Chicago Midway. Customer service was awful, supervisor was unable to accommodate latest avail flight to Chicago for an important meeting, had to fly out American tomorrow late noon.. Never again to fly Frontier Airlines. My first and worst experience in air transportation! :( don't fly frontier folks! read more

My husband & I flew from Chicago to Atlanta in December for vacation. The flight going down to Atlanta left over an hour late. Too bad that wasn't the worst part! The day we were scheduled to fly back, we waited at the gate only to be told that the flight had been canceled. Frontier personnel never said why the flight was canceled and they never helped any passengers make other arrangements - they just left us all to figure out how to get where we needed to go. We ended up renting a car & driving back. While driving back, I called Frontier & waited over 45 minutes to talk to a person. She was nice but gave me wrong information about our refund. I wrote a letter to their HQ's about our experience and never heard from them. We will never fly Frontier again! read more

I just missed my plane yesterday (and so did several others) from Chicago to Harlingen, TX. This was caused simply because a flight attendant was late. We were all ready to board when the announcement came that the captain has decided to delay because they were missing a flight attendant. Our flight was moved from 6:25 am to 8:10 am. Hence with more than 1.5 hours to spare, I decided to check in at the France Airline VIP Lounge while actively monitoring the Flight Status monitors. At the VIP Lounge, the concierge even offered to remind me if there's any change on the monitor for that flight. However I chose to sit in front of the monitor while doing some light work. At 7:25 am I decided to walk back to my gate since the 8:10 am delayed status remained unchanged. Got to the gate at 7:30 am, upon checking with the gate attendant she pointed my plane that I was supposed to board was pulling off the gate. I literally missed it by 2 minutes. Her explanation was several announcements was made of the change in earlier departure instead of the 8:10 am. None of the monitors reflected the earlier change of time, including the monitor by the gate! What's the point of those monitors status? Announcement cannot be heard everywhere but monitors are available everywhere! What about those with hearing disability? Terrible communications method. Even signed up for text notifications. The earlier delayed came across the text notification. Nothing appeared on this second change of departure time. With all these digital offerings, gate personal are just so behind in using it. Get your staff and culture to catch up to technology so that your customer service can be improved Frontier! read more

Easily the worst experience EVER while flying! Flew in June, from Chicago to LAS. As if their new carry on baggage fee is not reason enough to NEVER FLY THIS AIRLINES again, spending the night in Denver and NEVER getting to LAS is obviously reason enough. Costumer service stunk, waited in line for 2 hours in Denver. I can't believe this airlines can get away with abusing travelers the way they do. Seriously, I felt helpless and abused. read more

If I could leave 0 stars, I would. Please, please do yourself and humanity a favor and never book a Frontier flight. The sooner this airline is bankrupt, the better off the airline industry will be. Let me recount to you my first and, with almighty God as my witness, last customer experience with Frontier: my wife and I booked a flight to fly together. Within hours, we discovered that my wife had a scheduling conflict and couldn't fly out until the following day that we had previously scheduled. Most reputable airlines allow you a 24-hour grace period to cancel, and in theory, Frontier might too, except that we were unable to get in touch with a human during that time period, despite our best efforts. I called Frontier the same afternoon, only to be on hold for over 1.5 hours, then the CSR claimed she couldn't hear me and hung up. That evening my wife had the exact same experience. I called the next morning, I sat on hold for over 2 hours and finally was able to speak to a warm body, who kindly explained that they'd be happy to change my wife's flight...for a fee. In retrospect, I should have told them to pound sand right then, as that was only the beginning. Today, I got caught in traffic on the way to ORD, and showed up at the ticket counter 42 minutes before my flight took off. I had no luggage. The Frontier agent explained to me that they could not print my boarding pass less than 45 minutes before take off. I asked couldn't they just print it and let me see if I could make it through security on time? "Nope. There's nothing we can do." Can you book me on another flight? "Sure. Tomorrow for a $75 fee" Cha-Ching for Frontier. I asked to speak to a supervisor, and here I have waited at the counter for the last hour, because the supervisor "is working a flight." Customer service has hit a new low... read more

Zero Stars!!!!! DO NOT FLY FRONTIER!!! Why is this airline still in business? Prior to my experience last year, my family and I had never even heard of the airline. The flight was part of a package through RockyMountainGetaways. If I were that company, I would stop partnering with Frontier. So, our flight was delayed several hours. Originally it was said to be due to inclement weather in Chicago. It was, after all, a blizzard. That could be understandable/forgivable. We were later told there were problems with the plane. Finally, hours later, we boarded a different plane. After boarding, the plane taxied to a different area of the airport to put "de-icing" solution on the wings. After the de-icing, the plane lost power. The cabin grew warmer and warmer with each passing minute and the air was not working even with the backup generator. Everyone was terrified. We were stuck on that plane for 45 minute or more. Then they tried jump-starting the plane. When that repeatedly did not work they finally made the call to deplane, THANK GOD! Who in their right mind would be okay with flying in something that could lose power mid-flight?!? Another 2 hours go by and we were able to board a plane that just returned from a longer flight than the one we were about to embark upon. That made me feel slightly better. Speaking of God: I'm not super religious, and I don't like asking God for favors, but I said so many prayers on this journey. When we arrived in Chicago, it took an hour and a half for them to get the baggage to the baggage claim. We had paid transportation waiting for us. from start to finish, we had a 17 hour travel day. FROM DENVER TO CHICAGO! Thanks Frontier! That brings me to today...a year and a month later. I was unable to join my family on this year's trip...but FRONTIER STRIKES AGAIN! They are now driving back to Chicago from UTAH!!!!! When they arrived at the airport they were told their flight did not exist. Well, how were they able to check in for their flight yesterday, if their flight didn't exist? They were offered a $50 voucher as if they will ever fly Frontier again with their 100% failure rate! They were told that there are no flights out until Thursday! People have jobs and children and lives that can't be put on hold because of the incompetence of an airline! DO NOT FLY THIS AIRLINE...unless you like headaches, wasting your time, fearing for your life, and being ripped off (Everyone else already covered the fact that when all is said and done with the hidden fees, you could've flown a decent airline with some level of comfort). read more

No "live" people to help!!!! I left my phone in the seat pocket last night and realized it en route from airport to hotel - tried every avenue possible to speak to a live person- calling airport for number to Frontier desk ( gave me 800# and said, "sorry, it's Frontier" ) , calling #800 number and having it disconnect me when I asked for operator or agent, even called hotel concierge to see if they had a way to get in touch- nope. With no other option, I was forced to fill out on line lost and found request - so much for just picking it up at the airport , They mail all lost and found to Denver???? And then maybe after a couple of the days they will check if item arrived ???? I have zero hope and realize I am now spending $700 extra for my bargain flight read more

First let me say this airline does not deserves ANY STARS!!! They are a JOKE and should be put out of business!!! My boyfriend booked us a flight to go to Las Vegas for my birthday and let's just say we NEVER made it. Our flight was suppose to leave at 7:38 And they delayed our flight then turned around and cancelled at 1:00am. I was furious!!! They had us wait that long to eventually tell us our flight was cancelled due to maintenance. This was a LIE!!! Then let's not mention the staff!! They ALL were horrible and displayed no type of remorse. They had the nerve to have a nasty attitude. I will NEVER EVER fly with them again and I suggest anyone who is thinking or even considering flying with them to Save yourself the trouble, disservice, hassle, time and money. I will be writing a letter to corporate about their horrible customer service, employees and all around horrible airlines that should no longer be in business EVER again!! read more

Most of the reviews about Frontier airlines are negative, but are experience with them was positive. The on;y negative is that there is a separate charge for everything - checked bags, carry-ons, seats, drinks, and food. We purchased four seats online - we picked the cheapest seats. It cost us $40 for seats for a round trip flight. Luggage was expensive. $200 for carry-ons and one checked bag. Yes, all the charges add up and it isn't fun but that's they only bad thing we experienced. The flight was on time on our trip to Punta Cana and on the way back. The seats weren't terrible. My kids, hubby, and I were just fine on them for a 4+ hour flight. Yes, the tray table is tiny but I didn't use it and the kids didn't care. The flight attendants were helpful and friendly.We had no problems boarding or loading our luggage. Our checked bags made it to Punta Cana and back home again without a problem. The agents at the ticket windows at the airport were also very friend;y and helpful. After reading reviews, I went in expecting a bad experience, but I was pleasantly surprised. read more

Literally the worst flying experience I have ever had...both flights were over two hours late...horribly uncomfortable seats, terrible customer service, the tray tables are the size of a credit card...needless to say we will never fly Frontier again!! read more

Check all the costs. $30 for carry on - each way. With these hidden costs you can fly a real airline instead. $15 to pick a seat - again each way. read more

I wish I could give them negative 10. This is the last time I will fly with the most cheapest, crapiest, and uncomfortable airline ever. It's more comfortable to sit on concrete their stupid seats. It's worth every penny to go with any other airline. One hour delay and when you land, an hour to wait for them to open a gate. Never never ever again. read more

This Airline is terrible!!! Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!! I wish I could I could negative stars. My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable to complete the process. A Frontier Airlines ticket representative told my wife and I that we needed to be at the airport by 5am, 3 hours before our flight and since it was 650 am we were too late. We were shocked and dumb founded. The plane left at 750 am without my wife, I and 3 other families. If Expedia had of relayed the 3 hour prior to arrival situation we would have been there as stipulated but no where on our flight materials was this stated. We called Expedia and were placed on hold for 2.5 hours and told that we would be charged 250.00 additional dollars to make a flight for the following day. We them attempted to get a refund and we were told no and hung up on by Expedia customer service. When we called back and waited for another 2 hours, the Expedia customer service representative wouldn't give us his name nor would he provide us a phone number to the Expedia cooperate offices. The Expedia phone representative transferred us to a Supervisor we were told and we waited on the line until someone from Expedia hung up on us. We them spent the next 3.5 hours calling Frontier, Funjet and Expedia who couldn't give us and additional info except to tell us that our money was lost and play a shell game with the blame by referring us to contact Expedia, Funjet, Frontier and Apple vacations.(For some reason.) We spent over 1600.00 dollars on this 4 day vacation to end up at home. All companies involved told us the same thing, "It is common knowledge to arrive 3 hours before the flight and doesn't require disclosure." We are extremely dissatisfied and cheated. Needless to say we didn't make it to Cancun and my wife's birthday is ruined. We frequently travel and have been to Mexico several times in the past and we have never had such deplorable treatment until we used Frontier, Funjet and Expedia. We will never use them again and I suggest you do the same. read more

Worst airline ever!!! They might be cheap but they charge for every little thing and it adds up fast. Plus the seats are the most uncomfortable seats ever and the flight attendance are horrible read more

Seats are horrible!!!! Planes are dirty!!! Do yourself a favor and do not book with Fronteir!!

(hmm, frustration) Why doesn't yelp have any NEGATIVE STAR Review buttons? lol Ok, to start... HIDDEN FEES (say hello to the corporate bandits at Frontier) $30 per item baggage fee - if paid in advance BEFORE checking in, otherwise 40+ for at the counter charge. It's an additional $5 on top of that if you want your bags carry-on instead of checked luggage. (more hidden fees) You get charged $20 if you wish to schedule your choice of seat assignment, otherwise they randomly assign it to you upon check-in. You have the privilege to PAY for all beverages and snacks... yeah, get this, they have multiple snack combo-pack options charging 25-$29.95 for a few sodas and a couple baggies of nuts, pretzels, or whatnot. They even want to charge you for water... unless... Claim you need some to take your medications. (but don't expect any ice) (I swear if you need to have a water landing, they're going to be swiping your credit card before they let you jump off with their water wings life vest!) lol (it's good that several days have passed since our departure from ORD to SLT otherwise I would still be cryin/swearin lol) Ok, on to the ACTUAL flight. I was on the flight that was delayed 6 HOURS before it actually made it into the sky!!!, yes, you heard it correctly - six hours: comprised of 3 aborted attempts, then back to the a (new) gate to wait another 2 hours for a new flight crew to arrive since the other crew had 'timed out' and couldn't do another trip within their regulations of number of hours per day. So having had a partial of 3 separate crews before actually making it off the ground, LOTS of cruising around the airport on taxi ways and runways, basically an hour per lap to and from... We got to see darn near every taxi way and gate on the ORD property site. We also learned that '5 more minutes' is a misnomer, it really means settle on it, 'cuz it's gonna be at least 6 more hours of trying to cram your legs into the seat ahead of you and having numb butt and limbs on their non-padded hard seats (with those jammin' little snack trays-They barely can hold your i-phone. insert giggle snort here) . SUPPOSEDLY they were going to credit us a minimum of $100 depending on actual physical number of minutes delayed in the flight, and we were going to get the announcement of the actual credit voucher via our email addresses, but alas to date, NO SUCH EMAILS. Ugh The icing on the cake was that even though being HELD HOSTAGE by FRONTIER airlines, they STILL INSISTED on trying to make more money off of us stupid slugs by charging for soda and water after all this time. Now I get it that they want to make money on alcohol and also their munchies, but c'mon, you want to charge us further while you hold us captive parched on your plane too? (look at the outrage on my face) LOL This airline owes me money, time, and a level of customer service I simply can't get back. DO NOT FLY FRONTIER if you can avoid it. (to be fair, the return flight was uneventful) The avg score of the outgoing flight with the return trip still doesn't warrant a full star! read more

Don't. Just don't. I booked a round trip. For both flights the flights were delayed over 2.5 hours (delayed 5 hours for one of the 2-hour flights!) causing me to miss my connecting transportation and to miss work, forfeiting my transportation tickets, and paying much extra to rent a vehicle to drive several hours to my destination. No explanation was given for the delays and the airlines staff would not take questions. This was understandable since they were short-staffed and many people were upset about the delay. On the flights themselves the beverage & snack service was for purchase. There were no complimentary drinks, not even water. The seats were notably smaller than that of other carriers. I already knew carry on items cost extra but that made a lot of people angrier. Overall I ended up paying over double the flight cost to get where I needed to go but I was late and uncomfortable. When you rely on paid transportation to get you somewhere in a reasonable amount of time, Frontier totally failed. I don't recommend booking on Frontier ever again. I would give them 0 stars if it were possible. And if you think booking first class would help, there is no first class. It's all circus class. read more

I have flown on frontier a couple of times before in hopes of saving some money. Recently, I've found that it actually ends up costing the same or being cheaper to fly with southwest. Even a $49 ticket ends up costing $150-$170 when you add carry ons, checked baggage etc. Normally I wouldn't write a review but a few weeks ago frontier changed flight times on two trips I had purchased weeks earlier. The first, a trip to my SOs home, was an inconvenient change travel wise, but even worse is the change they made to the flight I'm taking to go to my cousins wedding. Because of that change, I barely have enough time to get to the ceremony from the airport, let alone change into my clothes. The real kicker is that I wanted to change/cancel this flight and I found out it would run me $99 to change or cancel & that any refund would go to a future flight. Obviously this doesn't work for me because I won't be flying frontier again. Don't use this airline unless if you're looking for a good deal - unless you're carrying no luggage and you don't mind releasing your schedule to the whims of a company (or you have $99 to drop whenever impossible changes happen), it's going to cost the same, if not more than southwest. read more

We are trying to get a refund due to the lack of service provided when checking in our bags which caused us to miss our flight. We were in line well in advance of our flight at Midway Chicago and by the time we got upto the counter it was exactly 46 minutes and the lady told us we were unable to help you and that we could not check our bags due to the 45 minute before flight rule. We politely asked to speak to a supervisor which she then said there wasn't anyone there. We told her she still had at least a minute to check us in and she gave us back remarks with an attitude. We feel like it was not our fault which we were turned away after we waited in line for almost 45 min with 1 employee checking in bags. We're we supposed to jump over the family of 5 in front of us just so we can check our bags? We ended up having to buy tickets on southwest which we had no issue with but had to pay 4x the amount due to Frontiers lack of service! Worst airline ever! read more