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Sun Country Airlines

3.2 (9 reviews)

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2 years ago

If I could leave a zero I would. Terrible customer service and shady business practices. Save your money and go with a reputable airline.

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Chicago O'Hare International Airport - Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

Chicago O'Hare International Airport

3.0(4.4k reviews)
0.2 mi

Despite a lot of rude comments toward other people and the company I'm glad the airport got us…read morehome, yes I got frustrated at one point then found prayer an repentance an peace at the end. it was very late an even if some people were grumpy or over prideful even in the reviews I'm going to say thank the good Lord they eventually got us home and to all you out there looking down at everyone check your pride there is no good kind of pride and Judge not less be judged upon the same measure you use toward others because you cant love the Lord if you don't love your neighbor but I pray for those that were so cold to anyone that your hearts be soften an approach others in kindness in Jesus name Amen. Also thank you Ohare for getting us home safe Bless you and your staff.

Just flew through Omaha again and it reminded me why we actually enjoy using this airport. While…read morethere is currently some construction going on, it still manages to feel small, efficient, and easy to navigate compared to many larger airports. Getting in and out is straightforward, parking is convenient, and the shuttle service to the terminal is quick and painless. We never feel like we need to arrive ridiculously early just to survive the experience. Inside the terminal there are enough food and drink options to grab a snack, relax for a bit, or enjoy the obligatory pre-flight cocktail before boarding. Seating areas are comfortable and the overall atmosphere feels much less chaotic than many major hubs. TSA has consistently been friendly during our trips, and security lines move surprisingly fast, which definitely helps take some of the stress out of traveling. The reason for 4 stars instead of 5 is mainly because the airport is showing its age in certain areas and the ongoing construction can make parts of the experience feel a little less polished right now. That said, the convenience factor is hard to beat. For travelers in the Omaha area, this is one of those airports that simply gets the job done without turning travel day into a headache. We fly through here often and will gladly continue to do so.

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Chicago O'Hare International Airport - My husband... oh dear....

My husband... oh dear....

Chicago O'Hare International Airport - Souvenir shop

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United Airlines

United Airlines

1.3(17 reviews)
15.5 miThe Loop

5 stars for United Airlines…read more This is my favorite airline of all time to take anywhere honestly. The screens on the back of the seats are great, and it's so cool that you can watch TV/Movies and in flight navigation is very neat to follow the plan as you fly. I've never really had big delays/flight time changes/cancellations with them or customer service issues - so I'll always fly them if the price and time is the best.

Do not ever fly with United airlines. I would give no stars if it was an option. Made me, my…read moredaughter, and her 9 month old baby run through Chicago airport (which was a 16 minute walk to the gate from which we got off) to meet our connecting flight to which ended boarding and left us and ten other people stranded there. When I called the representative rebooked me for a flight already boarding and me not knowing it was a twenty minute walk (for which we ran again) from the gate we were currently at so guessss what we missed that one too. My checked bag however made it to the first flight and was sent to Syracuse airport without me. After the second missed flight I was told that I had to wait for a flight in the morning. Hellllll nooo am I staying in Chicago and paying for a hotel to comeback to this shithole again in the morning. I was never, by any rep or agent, offered compensation to stay anywhere or food. We had not eaten or had a drink due to the running and trying to get home. So in a panic and in tears I went to American Airlines as my last hope. They were able to get me on their 8:30pm flight back to Syracuse. When I got to Syracuse I could not find my bag. Mentally and physically exhausted I made the drive home (1.5 hours) and was home at 1am. Now my bag supposedly made it to the airport before I did so they are saying American Airlines is responsible for any compensation because they were MY final carrier. They never touched my bag?! How does that make sense? I bought a ticket for American after my bag had already left on YOUR aircraft! Now they are trying to tell me I have to go back to the airport to get it and won't have it delivered to my house or nearby airport?! Crazy! They have no interest in making customers happy and no one was helpful or seemed like they cared. Never again United! Never again!

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Lufthansa - Tarmac View

Lufthansa

2.7(93 reviews)
0.2 mi

I needed assistance and decided to call this business at +1-877 982-2011.The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Call the main Lufthansa customer service (toll-free) telephone number at *1-888-305-4803. This…read moresupport line connects travelers with customer service representatives and is open 24 hours a day, 7 days a week for booking assistance, cancellations, refunds, and travel-related inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

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Lufthansa
Lufthansa

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Sun Country Airlines - airlines - Updated June 2026

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