Try this one! Don't EVER buy the insurance and THINK you will get a refund faster! Tried flying my sister out to my area for Thanksgiving LAST year, had a medical emergency in the family at the last minute causing her to fly to be with her desperately ill daughter in another state. I am STILL trying to get a refund since November 2014! I have done everything but turn inside out to provide them with information substantiating the claim and still NO decision!!! I will NEVER book on Frontier again! read more

Booked a round trip flight with a checked bag and upgraded seat for under $300. Everyone was professional and polite. Already booked a second flight for under $250. Love this airline!!! read more

Awful ! Fee's, fee's and more fee's and lots of delayed flights !! Sitting right now in the plane for an hour with my 5 year old and 11 year old ! read more

Worst experience I ever had, we were late for 5minutes even after requesting for more than 20times he did not tried to allow. Lowest customer support.Same case was with with United but they very friendly gave them permission to board. I'll never fly in this frontier read more

Ghetto ass airline hidden ass fees for bags i spent enough to fly on a better airline then this... never again

Direct tv, WIFI, assigned leather seats, friendly Staff, chocolate chip cookies baked on the plane, skis and golf bags fly free, stretch seating, Mobile apps, AND THERE 49 DOLLAR NON-STOP FARES TO DENVER, ORLANDO, PRINCETON-TRENTON FROM MDW. What's not to love! read more

Horribly rude gate agents. When I first got to the gate I asked if there was any way my boyfriend and I could be seated together. No smiles or "you can try once you get on board to switch because the flight is full"- just a straight up "No, we don't do that" with a deadpan face. Half the plane had boarded when everyone was pulled off due to a mechanical problem. The gate agent mumbled rudely into the PA without so much as an apology for the delay. She was hardly understandable and many passengers yelled for her to repeat herself so they could understand what's going on. She refused. Frontier charges $40 for a carry on bag which is ridiculous. We've been waiting for a half an hour with no update on the mechanical issue. The rude gate agent is smiling and laughing with one of the baggage guys now so I know she is capable of kind human interaction. Maybe someone needs to remind her that she is at work and helping customers is part of her job. Frontier is now on my list with Spirit as airlines to avoid at all costs. read more

Awesome!! Wonderful plane. Wonderfulllll Airline. No I am not crazy. I'm saying that about an AIRLINE. Frontier Airlines. Want first class treatment without paying first class rates. Read carefully and don't pass by this information or you will miss something good. Frontier does not have first class but they do have an invisible section on their jets that have wider seats, including more legroom. What I mean by invisible is there is no designated first class on frontier and no walls or curtains dividing a first class from the rest of us lugs. So here is what you do, book a "Classic Plus" flight and request seats in the following rows: 2-5. if you do this small upgrade this what you will get. This airline serves lunches, and dinners at reasonable prices if your flight is longer than 700 miles. Wow! My lunch was 3 cheeses, crackers and fresh fruit (grapes and melon) for $6.50. It was plenty. Seat 3A is a window seat with TWO windows on the Airbus 319. I love a window seat so I was in heaven. Leather seats and wide! Priority boarding and VIP security check- which means you get to get in a line about 70% shorter than the rest. With "Plus" there is no baggage fee for two checked bags. Need to change flight? No fee. Free TV. Clean. Friendly staff. Denver to Midway march 28 to March 31 $118 clams for Classic Plus. That's right only 118 bucks. You could easily pay $200 or more for the same amenities on other airlines. Frontier's hub is Denver, Trenton, and Orlando. So, many flights to all major cities are easily connected. As a matter of fact try it booking a flight to anywhere in the USA Canada, Mexico, Dominican Republic, and Jamaica. Go to http://flyfrontier.com read more

2/13/16 4:50 pm flight was cancelled 5 hours later "because the toilets did not work." Horrible customer service from Frontier staff. They were not transparent and did not provide timely or public updates. I asked to see the ID badges of two employees with whom I was speaking, which were purposely obscured by clothing, so I could address them by their names. The younger women held out her ID and the older employee immediately grabbed her hand, hid the ID badge, and chastized her stating you don't want to do that. They were argumentative, spoke in a rude tone, and were disrespectful. I was told flight information was on a need to know basis. Rumors had it that there was no pilot available as the delays placed the pilot out of his flight hours range and Frontier refused to bring in another aircraft or pilot. After 15 minutes of waiting for a supervisor, none arrived. I was told that Frontier does not have reciprocity with other carriers and could not book us on another airline. We became aware of the cancellation when it was posted on an information board. and a small group of us went to the front of the line at the counter where we were expected to rebook, receive a refund, or receive food and hotel vouchers. 15 minutes later they publicly announced the flight was cancelled and chaos ensued. People stampeded to the counter attempting to cut in line and Frontier employees did nothing. There were insufficient employees to handle the needed customer service. I was at the front of the line and a Frontier employee came to take identification cards to book passengers on the next day's flight; problem was that he disrupted the "order of the line" and people ran to his line who were in the back and now were at the front; I rebooked and the next day when I went to check in and print out my boarding pass I discovered that I did not have an assigned seat. After a lengthy telephone wait with customer service I spoke with someone I could barely understand and explained that I needed a seat. I was told that there were no isle seats - only middle and window seats - available. I stated that I was on-line at the seating chart and counted 28 available isle seats and he sheepishly apologized for being on the wrong flight I said that I'm 6' 3" tall,asked for an exit row isle seat and was told me that he could not do that; after I stated that I expected some service recovery for what I experienced yesterday, he put me on hold, "went to speak with a supervisor," returned, and told me my $200 electronic travel ticket was all the compensation I would receive. I was told my flight was on time, but it was actually delayed one hour. I made him aware that I was concerned that he was not providing accurate information - seating chart and flight delay. I thanked him when he reserved my seat and said we could end the call-he did not hang up. I waited for a minute and had to tell him to hang up. He wanted me to hang up so I could not complete the Customer Service Questionnaire - a common tactic when customer service employees are dealing with irritated customers. The next day, 2/14/15, I arrived at gate L2 in plenty of time for my flight, which had a weather delay. After several hours of waiting, I spoke with a representative who was very polite, and informative. An employee from the previous day overheard my conversation, intruded, and stated something like, oh I had to deal with him yesterday. She was rude, loud, and disrespectful. I explained I did not receive a meal voucher yesterday as we had to leave our place in line to go to another desk to rebook and then told to go back tothe original line to receive the food voucher. I was told that I could still receive yesterday's food voucher, but they were going to print them out for passengers on my current delayed flight and I could wait. Our 2/14/16 4:50 pm departure left at 10:20 pm. No food vouchers for 2/13/16 or 2/14/16. I asked for compensation for travel from the airport to my home and back and was told NO, when you received your hotel vouched they drove you back and forth-I was ignored when I told them I did not stay at a hotel, but went home. I do have to say that on 2/14/16 the representatives did provide timely information publicly. Interestingly, they did exactly what I complained about on 2/13/16. The flight crew on the 2/14/16 flight was excellent - caring and supportive. Absolutely horrible Frontier Airlines customer service and travel experience. I do not blame Frontier for my 2/14/16 weather related travel delays where my 4:50 pm flight landed in Tampa at 1:20 am and I got home at 2:30 am. Not nice! I do hold Frontier responsible for the fact that I had to fly on 2/14/16 and found the airline personnel extremely incompetent, unfriendly, uncaring, and callous. I'd flown Frontier four times during the past six months. No more. When it is good it is good. But, when it is bad, there is no little bad - it is so awful. read more

So our flight was at 7:45am at o'hare, we get on the plane and "there appears to be some issue with the computer." So not a problem right considering the staff informed all the passengers over the speaker the issue should be resolved in 15 minutes. An hour goes by and nothing, now they give us an ETA of 45 minutes. 2 more hours go by and they basically tell us the plane needs maintenance give us a food voucher, a measly 10 dollars and we basically have to wait until 4:30pm for our flight and NOW they delay it another hour. People, your hard earned money should belong to JetBlue or Virgin America, not frontier. You don't even save any money when you gotta pay for your carry on AND checked baggage for both flights to and from. This is completely ridiculous and should not be allowed at any airline. The staff straight up lied to everyone. Just be honest, don't be shady or else you will look like an idiot. If I could turn back time I would stop myself from ever considering this abomination of an airline. read more

Long story short, my return flight with this airline was a nightmare! My family and I missed our flight. We were told we could take the next flight out the following morning for a fee of $75.00 per ticket. When my sister called to pay the fees she was told it would be added to the credit card she used to purchase the tickets we already had. She wanted to use another card and asked the agent to remove the charge. They were disconnected somehow and when my sister called back she was told the charge had been removed. When she tried once again to pay the fees for the missed flight she was told she had to pay for one way tickets. I could not figure out how we went from paying fees for the missed return flight on our ROUND TRIP tickets, to booking one way tickets to get home??????? Turns out that the agent cancelled our return flight instead of removing the missed flight charge. My theory is there was a huge problem with communication. Many of the agents did not speak English as well as they should. The airline never charged the fees on the original card. They were asking if she wanted to use that particular card. My sister asked that the money for the fees be "refunded" because she thought they had already charged her ( I know confusing right?). Instead, they cancelled the flight. Needless to say. it took a looooooooong time to rectify this blunder. We were told by several agents that because the flight was cancelled we had to purchase full priced one way tickets. I called corporate and spoke to a very polite woman who transferred me to escalations, only to be told again "sorry" the flights have been cancelled. You have to pay. After doing this dance over and over again, I finally found a phone number online that was a direct line to the escalations department (a number that the other agents and the woman at corporate refused to give). At that point an angel named Regina listened and used the notes and other information on her screen to reach the conclusion that this error was caused by an agent. Within 5 minuets we were placed on the flight that was scheduled to leave that morning for less than the original fare! Had I not been so persistent we would have been unfairly charge $600.00, which is $200.00 more than we paid to for our trip in the first place! I know everyone needs a job but they also need to be able to meet the criteria of the position. Speaking English is paramount when you are servicing people who speak English. I'm just saying! read more

If I could give it a zero I would, but yelp isn't as mean as I am I guess. Here's my question to Frontier Airlines- Would it hurt you to apologize to the crowd of upset vacationers you delayed for 6 hours on new years eve? Just a simple" sorry for the delay folks, but good news we are in our way". I guess flat out lying and telling us we will leave on time when that time is 20 minutes away and there is no plane in sight is better. I understand delays, they suck, but pretending like everything is ok and not communicating with customers is unacceptable. But I guess shame on me for not flying Southwest. You'll bet I will NEVER fly with these people again. But they don't care. Having only 2 stars out of all these reviews didn't entice them to change, so I guess just choose another airline and you'll be fine. Oh wait, as I am writing this the flight attendant had the audacity to tell a delayed traveler that sitting in the 2 empty exit rows would be an extra charge!!! Ok I guess we will just leave them empty with no one to sit in them or be available to help in the event of an emergent. For any flight attendant to tell a passenger on this plane that ANYTHING is an extra charge is an outrage. They should be kissing our butts right now. Happy travels!! read more

I chose Frontier because of the price of a ticket from Chicago to Denver round trip. Boy did that price not reflect the true amount you'll pay. The cost for a checked bag is near standard pricing at $35 for the first bag. Not sure what any additional bags might be as I only had 1 to check. The big shock was the charge for a carry on bag. $40 for a carry on! That's just plain ridiculous! On top of that, the only free in-flight refreshment is a cup of water. Not a bottle, just a cup. Not even 1 free soda. $1.99 for one of those. None of the seats recline either so if you're looking to get a little rest during the flight, good luck. To top it all off, when I booked my ticket I chose the seats I wanted for both flights. When it came time to pre-check in the day before, what do you know I had no seat assignment. And all seats available were either a $20 or $35 upgrade fee. Between the seat upgrade fee and the cost of baggage I nearly doubled the total cost of the ticket. I will never be flying Frontier again. If you're flying with absolutely no bags and don't mind paying the upgraded seat fee then go ahead. But if you travel with and sort of clothes like most people do, stay away. Far, far away! read more

flight was on time! flight attendants to/from Chicago to Orlando were very friendly, helpful and professional!

I flew with Frontier on Friday (12/16/2016) night and Saturday (12/17/2017) morning. I checked my bag from my original location and it never showed up at my final destination (ORD). I was told multiple times I would be contacted with information about my bag and I still have not heard any news on where my bag is or when I will receive it. I have tried every avenue to contact your company, including making a LinkedIn account in an attempt to contact your CEO. I am now four days into my month long trip and still without my bag, clothes, shoes, toiletries, and all of my other belongings. In addition to losing my bag, my flights were delayed extensively and very little information was provided to passengers. After landing boarding the plane an hour late, we sat on the tarmac for 1-2 hours before taking off. Once landed, we sat looking at our gate for 4-5 hours before finally moving to another gate to be deplaned. My next flight boarded about an hour late and then we proceeded to sit on the tarmac for 2 hours before taking off. I then had to wait an hour for bags to show up in baggage claim, just to find out, along with about 13 other people that my bag had been lost. The women from Frontier working at baggage claim were anything but help and seemed to have absolutely no idea what they were doing. I was told to fill out a delayed bag form and email the company and sent on my way without my bag and no confidence of when or if I would get it back. I am appalled by this service, rather lack of service and all I want now is to get my bag back. read more

We walked into the airport immediately frustrated about the extra $275 I had to pay for seats, checked in bags, and EVEN CARRY ONS. Frontier rips you off from the second you walk into the airport!! We arrived at the gate and the flight was on time, but we boarded 10 minutes later than expected. As I got on the aircraft I started laughing at the 2 inch thick seats made of cardboard and the tray table the size of my pinky finger.. They might as well install school cafeteria seats.The seats were definitely NOT worth $27 per person. There were no tv's, only disgusting polluted recycled air that you had to bear with throughout the whole flight and did I mention the chairs didn't recline? On the flight we had many rude stewardesses that didn't seem to care about you at all, especially since I was dying of thirst and hunger because the snacks were over priced and water even costed money!Frontier definitely takes the cheap way out! Their "cheap tickets done right" is not worth your time or money.. I'd rather fly with a more reliable airline like American or united where I can trust them to have a quality experience every time at good prices. After the flight we waited over 30 minutes for our baggage to arrive. Thank goodness I brought a carry-on bag for $45!! What a steal!! Frontier got us to our destination safely and that's all I cared about. Flight had a little turbulence, take off was very bumpy, but landing was smooth I give them credit for that! Frontier is definitely at the bottom of all airlines and I usually don't mind if there are a few problems here and there. Never flying Frontier again that's for sure! read more

I thought it would be a great experience for my first time flying going from Chicago to Las Vegas ride was smooth no problems flight left on time, now on the way back from Vegas was another story total opposite. The flight was running a little slower to board the plane the seat we paid for was taken by a drunk passenger who kept an unwanted conversation until another passenger said something about seating. A flight attendant walked over and addressed the issue I moved out of the way so the drunk passenger could pass when he grabed me I told him to get his MF hands off of me he said come on I like you I said don't f*** touch me the female flight attendant stood and said nothing then I was approached by a male flight attendant who asked me not to use profanity I said you need to tell him to keep his hands of me. he asked why I didn't report it I said she was standing right there he then said if I said one more word I would be kick off the plane and spending the night in vegas I shut up and made a report the next day now they are saying I should off made a police report . I have no ideal it was only my second time flying I felt so unsafe and muzzled never again will I read more

Ok lol.. First of all, I ENCOURAGE you guys to NEVER ever ever ever ever ever EVER... Take frontier airlines EVER in your lives. They might look like a cheap ticket, but they also charge a lot on carry ons and check ins. THEN, they lost my luggage. I was on the phone with their company for 3 hours, and all they were doing were putting me on hold. Finally, when I thought I got good news from the "supervisor" that my baggage was located in Denver, I was so happy only to call later and have them inform me that it wasn't on that flight. So not only was I on hold for 3 hours on the phone, but the "top notch" supervisor lied about locating my bag just to get me off the phone. Mind you, I have about 3 grand worth of crap in this bag and all my work clothes to top it off. Then I got a call after bothering them 20 times on the day of my cousins wedding stating they physically have my bag in the office. They also didn't want to credit me my money for baggage for both of my flights coming in and departing but after yelling and screaming is when they finally decided to credit me back. Such an unpleasant airline with TERRIBLE customer service and terrible representatives. Don't give yourself a headache just because it's a "cheaper" flight because it's more expensive than it looks. I don't even wanna give it one star because I'd be happy if it was even worth that much. read more