Masters Collision in East Meadow gave me joy by repairing my car's body and by making my car look brand new! An Audi's rear bumper had dented the front driver's side door of my 2012 Toyota Camry when the driver of the Audi backed into my stationary car in a parking lot. Thank you, Tracey, for helping me to file a third-party liability claim with the Audi driver's insurance company, Allstate, and for helping me to persuade Allstate to reimburse me in full for my car rental expense while my car was at Masters Collision. Thank you, Tom, for your excellent detail work and for your tip on removing pine tree sap from my car: melt the sap away with very hot water. Finally, thank you, Billy, for making it all happen. I'm very happy! read more

Everything started with a car accident I was into. Sadly my brand new EV6 Kia got damaged and as soon as that happened, body shop owener jumped like vultures. So, I googled and I found Master Collision Centers. I was greeted by Bill he made me feel very comfortable and asure the work they do. Long story short, Bill gave me my car back as he promised. Don't hesitate in going to his place. read more

My 2023 KIA Telluride got hit from behind. Billy and the crew at Masters did an excellent job repairing the damage. They communicated with me and handled all the insurance details. I would highly recommend them to anyone that needs collision work. read more

I should have written this review a long time ago. Through the years Masters has provided exceptional service. We have been here many times over the years. I am always amazed how great Billy and the crew of guys are here. Their work on my cars is exceptional and the service is the best I have ever experienced. read more

This review is more geared towards the avid car enthusiast who babies their car and is fussy about workmanship quality and care. Although they do cater to ALL types of automotive needs and vehicles, its hard to find a shop that has the same care for your car as you do. From your '68 challenger to your brand new 2020 honda accord they got your back. Body/mechanical/electrical work you name it they do it with a VERY professional and wholesome demeanor - check out their website for additional services. That should set the tone on how great of a shop this place truly is. ------------------------------------------------------------------------------------------------- SCOPE OF WORK Issue: "Keyed" Scratch [DEEP] - trunk & quarter panel Repair: Repaint Trunk & Quarter Panel [Emblems, moldings & panels removed & re-installed PROPERLY] Duration: 2-3 Days Payment: Out of pocket. NOT PRESSURED TO FILE INSURANCE CLAIM. Cost: VERY REASONABLE - trust me I drove to & spoke with A LOT of other shops After calling and visiting over a dozen shops across the Queens/LI area including high-end places such as Detail Dynamics, I found a real gem of a place and my new one stop shop for everything. My biggest concern was having the repainted surfaces MATCH the rest of car as if it came from factory and boy did they exceed all expectations. Especially with how difficult it is to perfect my ceramic silver paint color and sheen level. And at a reasonable & fair price! It started with an inviting phone call from Dean to come in and Billy to review the damage, discuss the work required, and tell ya what they have to work with. We must have chatted for hours and immediately I felt at home. From one car guy to another, Billy guaranteed he'd take care of my car like his own and he really kept his word! He hooked me up with a rental the same day I dropped off my car with 0 issues. They nailed the estimated timeline and picked up my car no later! This includes ordering new emblems & edge protectors to replace the existing ones removed from the vehicle at NO charge! Lastly, to my surprise, they detailed the car to the T and I hold very high detailing standards! This was also done as courtesy without even charging or itemizing it as an option! This business is exemplary of what old school excellence use to be! It's a shame it's not so well known! Really what a gem, bravo gents! EXTRA PROS: -Billy was very attentive, reliable and respectful. If ANY minor issue came up he would immediately address & resolve it 200% more than your next guy. He truly values each and every one of his customers! So much so in fact that he received a well writ thank you card and gift basket from one of his other customers the same day I was picking up my car! -Everyone at the shop knew what was going on - from the guy in the far corner to the person at the front desk. Seems trivial but trust me, I've been around the block for someone so young and its painful to see all the miscommunication... -Quality, quality, quality. I saw their paint booth, supplies, tools and employees in action during my consultation. Although there are other shops with more square footage, they optimize their room efficiently as well as their employees. NO THEFT (more than 50% of shops have reviews reporting THEFT!) -Capabilities. It's hard to find a one stop shop that can handle a variety of services at a professional level. I encourage you to check out the website, give them a call and see why I'm raving. I'm not an easy guy to convince! read more

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I can not express the fabulous service they give. They are a local place that really takes care of the customers. They look out for you like you are members of their family. They we kind and were very helpful through the entire process . I would highly recommend them weather you speak to Dean the owner or his cousin Billy just know you are in the best of hands. Not to mention that they do beautiful work. Thanks guys!! Andrea and Anthony read more

I had an accident where someone blew through a red light abs my vehicle was totaled. It was towed to Masters until it was taken away. I had issues with my insurance company and Dean helped me multiple times to make sure my issue was resolved. It's never easy having an accident, but it is good to know some people are willing to step up and help you when you need it. read more

I don't normally write reviews unless a place stands out. This place is definitely worth checking out if you are in need of a reliable and trustworthy shop. I was brought here after being hit by someone. The screws from their car license plate punctured my rear bumper. Upon arriving, I was introduced to Chris who explained the work to me and gave me an estimate. I told him that I will bring my car back another time since I needed the car for the weekend. Chris followed up with me and made sure I would get taken care of when I drop it off. Car was done in about 4 days and upon pickup, I was greeted by Billy who explained to me the work that went in. To top it all off, they even detailed my car inside and out! Totally did not expect that. Billy and Chris are great so make sure to look for them when you get here. -blue audi guy read more

Just picked up my truck and it was perfect! Bill and his staff did an amazing job thanks guys. read more

Masters Collision Centers - Auto Repair Near Me - East Meadow, New York

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Can't say that an auto body place can ever excite me, but this one came close. Used them twice over the last year, and must admit, their quality and customer service earned my respect and confidence. Courteous, professional, eminently competent, fair-priced, attentive. Both times, car came out perfect, repaired, clean, detailed, and on-time. Dean Junior, the son of the original owner, has his eyes on everything, making sure that all the cars and customers are appropriately cared for. I hope I NEVER again need the services of a collision shop, but if I do, I know that with Masters I'm not settling for second best! read more

Masters Collision Centers - Auto Repair Near Me - East Meadow, New York

Great customer service and quick turn around for repairs! Billy, the owner, goes out of his way to get you the best deal from your insurance company. Highly recommend. read more

What can I say....I was beyond satisfied with everything...from the efficient way the personable front desk personnel greeted me, handled the rental, insurance claim, etc ... to getting back my Nissan Altima in better condition than how I left it...Billy made sure to explain everything that was done, and went above and beyond. My vehicle was detailed, looked impeccable inside and out! Superb customer service, very attentive to detail. When you go to Master's you are in good hands. They take care of it all, from start to finish! read more

Billy and Andrea were amazing! They made my car repair experience quick and painless, I dropped off my car for body work on a Friday morning and picked it up the same day. The price was more than reasonable and the customer service was outstanding. I highly recommend this shop to everyone read more

Masters Collision PERFECTLY repaired my 2006 Toyota Sienna XLE! They not only repaired all the collision damage they also repaired ALL THE SCRATCHES AND DINGS from years of day to day driving by my teenage daughter! The Sienna was detailed inside and outside!!!They also powder coated my peeling factory aluminum alloy wheels for a reasonable extra charge and restored them to perfection. Then, I go to check my oil after about 2 weeks and I see they steam cleaned the ENGINE COMPARTMENT WITHOUT CAUSING ANY UNWANTED DAMAGE BECAUSE THEY ARE PROS AT MASTERS! They never even told me about all the extras! THEY JUST RESTORED MY SIENNA TO REALLY EXCELLENT CONDITION! Billy at Masters and his guys are really excellent. People like to post complaints but are often too lazy to thank hard working businesses for a job WELL DONE. I hope you are never in a collision but if you are use Masters because they do excellent work! Ill post photos ASAP. read more

Masters Auto Collision is the best. I have had both of my vehicles repaired here after an accident and each time they treated me with respect and were very helpful in the whole claim, rental and repair process. They kept me informed of the status of my vehicle and also had my car repaired flawlessly like it was brand new and even detailed the car. The turnaround time was great. I highly recommend this place to everyone. Thanks again to Masters and to Chris. This will be my go to shop always. -J.M. Highlander guy. read more

My car was rear ended, and I took it into Masters where Billy and Evelyn took exceptional care of dealing with the insurance of the person who hit me and making sure I had a rental and everything I needed while my car was being fixed. They took all the stress and worry of dealing with my car being fixed and setting me up with a rental that I didn't have to worry about missing work or dealing with the annoyance of the insurance companies. When I got my car back it was in perfect condition practically like it was a brand new car. I highly recommend them and they're exceptional customer service and quality. read more

Edgar handled my repair from the beginning til the end with courtesy, professionalism and personal care. He acted as the liaison between myself and the gentlemen who I had the fender bender with. The customer service this gentleman exhibited was top notch. He is an asset to this repair shop. The repair was done swiftly and was an immaculate repair. Could not be happier with the results. I will recommend this shop to all of my friends and associates. read more

Not that this place needs ANOTHER 5 star customer rating since they are so stellar but I HAD to write a review. Here's the reason. My husband and each had an accident in the last year and their work is not only flawless but the people make you feel like you are family. They returned the cars not just pristine but totally detailed inside and out. But most importantly they are just beyond sweet. Billy will fight tooth and nail with insurance companies and make you feel like you are royalty and make you not have to lift a finger. Including getting your rental car. Plus here is the kicker. I brought my car in after and unrelated to my accident. My 7 yr old had gotten the front passenger seatbelt completely stuck trying to creatively strap in his stuffed animals. The way it was stuck would have definitely been a few hundred dollars at the dealer. Billy just took care of it for me. With a big smile and a chuckle about how it happened. He remembered my son's name and gave him a message for me to pass on. Ha! Just a great great place. Too bad it's a collision place and I hopefully won't have need to return any time soon cuz I feel like I'll just wanna stop by and say hi! :) read more

Masters collision did an amazing job on my 2019 Nissan Rogue, it looks brand new as if I just drove it off the lot. They always provide great service and my family trusts them for all our cars. We always work directly with Billy, he's the BEST! read more

I was very impressed by the way they handled the entire process. They assisted me with my insurance claim, set up a rental, and made sure my car was back the way it was before my accident. They did an excellent job detailing the car which was a nice bonus! read more

Masters Collision did a great job on my 2019 Rav 4, their customer service is exceptional. I worked directly with Billy, he took care of everything with insurance and rental car company. I'd definitely recommend them for the great work they do and their customer service. read more

Excellent service! Billy really made it easy. Rental was smooth. Did all the insurance company bureaucracy. Returned my car spotless!!!! Highly recommend! Hey Billy! My band is opening for Grim Reaper in Smithtown. See you there!!!! https://www.facebook.com/events/589420034901440/ read more

I'm neither a family member nor did I receive money or free services for this review. I was recently a victim of a hit and run in a parking lot. Fortunately, there was a witness who left all info on my car, including how to contact her. Masters Collision is located down the block from incident. They walked me through the claim process and made arrangements for a rental vehicle while they handled the repair of my car. The process took a little while due to the need for adjuster appointments, however, I had the rental in the interim. I received my car back in excellent condition and detailed cleaner than they received it. All the gentlemen I dealt with were courteous, and kind. I would recommend them based on my recent experience! read more

Had some issues with my car and some concrete recently. The concrete won. Messed my car up big time. Limped in to Masters and from the get go these guys were on top of it. They made every step of the process smooth. Billy made sure I knew what was going to be done, when it was going to be done and how it was going to be done. Now my car looks like a million bucks. I hope I never have to see them again but if I do, I know everything will be great! read more

As soon as my husband walked in for a quote, Chris was very professional. He let me know exactly what my car needed and nothing more. I needed to get the bumper replaced and some touch ups on the chassis. I was amazed when I picked up the car. The car looked like a brand new car. Their estimate was very fair. I will recommend them to everyone I know. Their service and body of work speaks for themselves. read more

Everyone was so professional and friendly. Every time I called or came in, I was greeted like family. Bill is like the uncle that won't let anyone mess with you. I came in because I was rear-ended, and now my car looks so much better than before. It's unrecognizable, and it looks like a brand new car! Thank you :) read more

They did an excellent job on my car! My rear bumper and taillight needed repair. When I picked up my car it looked just as new as the day I leased it! Amazing service! Chris and Billy are true professionals! They handled everything for me and worked hand in hand with my insurance company! Thank you again! read more

Wrote them an email to try and set up an estimate appointment - no response. Went there in person (1:30 pm on a Wednesday) - waited at an empty front desk area for 10 minutes, nobody showed up. Phone was ringing in the waiting area, nobody answered. Workers inside the body shop looked over at me standing at the desk a few times and did nothing to alert someone to my presence. Can't believe this place was 'highly recommended' as the best body shop on Long Island. Zero customer service and the place was a mess. Don't waste your time. read more

Recently I had an accident and my vehicle was towed to this shop. I was very skeptical about using a place that I did not know especially since I had an auto body place I liked and felt comfortable with. The next day I showed up at Masters and sat down with Billy to talk about the accident and repair process. I was there for about 20 min and was treated as if I were his own family. Billy even helped us out with the rental car which made the process much better. After the repairs were complete, the vehicle looked like brand new. Not a single trace of the accident. I was more than happy with the results and service. Just wanted to say thanks to Billy, Dean, and the whole Masters Collision team for the great work. read more

Dean and the staff of Masters Collisions are very accommodating!! Billy and Edgar go the extra mile to tell me the progress on my car. Tom always orders the genuine Audi / Volkswagen parts for my car. They really treat me like family. They made a customer for life!! Now that my car is repaired from a rear end collision. I now go there for my regular service including oil changes, brakes and routine inspections. I would highly recommend them to all my friends and family!! Thanks to the Team at Masters Collision :) read more

Bill and the staff at Masters Auto Collision did great work while the car was in the shop due to an accident. Even after the repairs were fixed, they still helped me out with other issues with my car. They did an outstanding job and had wonderful professionalism. They were very pleasant and easy to deal with. It was stress free; no worries, no headaches. I highly recommend their service to anyone who comes into an accident. Thank you so much for all your help!! read more

The crew at Masters took such good care of me! I will never go to another auto shop in NY- I've found my place at Masters. Billy set up my rental car for me without me having to lift a finger and they are always so friendly and helpful. I can't say enough good things about them! I have referred them to everyone I know! They are honest professionals who know what they're doing! Definitely go to Masters for all of your auto needs! read more

Masters Collision in East Meadow is truly amazing. Everybody is so nice, professional and knowledgeable. I bought my Camry from my prior landlord and the car was sitting for several weeks in his driveway until I picked it up. I called Masters and met with Chris. He was so patient and really listened to all of my concerns and helped me every step of the way. He tended to my car and put my mind at ease by looking at and fixing every little detail. He is always available anytime and so accommodating. He really knows his stuff. They are going to be my go to place from now on. You will not be disappointed at Masters and I am thrilled with their services. read more

I was referred to MCC by a friend. While parking my car during the snow storm last week, the frozen snow pile jumped up and hit my bumper. I called MCC and was told to come in the next day. Billy and Kevin were there early to greet me and make an assessment. Billy told me to come in a few days later to get a thorough look-see, knowing I had to go to work, they were there early. My car was taken in as soon as I arrived by Kevin. Billy was straight forward and honest about the repair. I was ready to rock and roll in a short time and my car was back to looking great. Thank you Billy and crew! Nice job done and trustworthy interactions, would definitely recommend their services. read more

These guys are great! I recently had a tail light on my new Mazda 3 broken by vandals. I brought the car in for repair and found it to,be a terrific experience. They called for the part while I waited and told me they would habit in the morning. The following morning I got a call that the part was in, they said I should come in and they would put in while I wait. I came in after lunch and they had my car ready in 15 minutes. The price was also fair it was under $200.00. If I need body work done on my car I will definitely go back to masters read more

Professional and very competent I was very pleased at the quality of the work and the quality of the concern. I would go to this place any time I need help with body work. They were great. read more

Want a place to get your car detailed, repaired when unfortunately a miss fortune comes about. This is an auto body repair shop that cares about you and not just the bottom line. Speak with Billy Mantekas and get an honest low down on what you will be getting. Brought my 2 Cars in for detailing and Wow what a Job. Billy made sure that I was taken care of. Thank you Billy Mantekas and your entire Staff. read more

Initially I thought this repair shop was helpful but have experienced expensive consequences from using this Center. This shop repaired my cars and raised the price of the claim over $4000 twice for a damaged bumper claiming to the Insurance Agent "there is something behind the bumper". Now I am dealing with a termination of my Auto Policy and will now pay a high rate for my new Insurance. Don't use these people. read more

I brought my car to Masters Collision after having an accident in which the other driver smashed into the left side of my car. From the second I walked in, I felt I was in a good place. The woman at the front desk greeted me so nicely and I felt that kindness from everyone at the business. Billy was great from start to finish. He patiently answered any questions I had and assured me that I would be very happy with their work. He was right. My car came out beautiful and the customer service I received was exceptional. I highly recommend Masters Collision. Billy and the entire staff care about making their customers happy not only through the quality of their workmanship but also by the excellent customer service they provide. read more

I just got my car back from Masters. They did a good job in a timely manner. They also gave me a good price. The owner Dean is good to deal with. The only complaint I had was that they told me to get a rental even though my car was in driving condition. They removed my bumper to show the adjuster the damages. I had to use the rental for a long time. I could have done without the huge rental car bill. read more