had to call and cancel my service because my apartment complex required that I have Xfinity (idk why) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her read more

I would give them less than a 1 if I could! PURE GARBAGE and passed around like a slut! I've been out of internet for the pass 3 weeks! I've spoken to 4 different people about the same issue...and it STILL NOT FIXED! Calls were dropped during the process and they dont return your call. OR they pretend not to hear or acknowledge you. Im a new customer and thought that this would be better than xfinity or atleast cheaper. You get what you pay for. At least I had internet with xfinity. Its high as hell but at least I can watch at TV! Screw frontier! DO NOT USE THEIR SERVICES! They are a fuc*in JOOOKE! read more

Incredibly horrible internet performance/reliability but the "customer service" is so awful it's hard to believe it's not an April Fool's joke-truly. I text the frontier number to report "service outage" and all I get over and over is "there are no reported outages in your area" I FINALLY get an agent and she sees my service is out, again, but rather than research the problem she actually tried to upgrade my account for more $$. I've had plenty of supremely disappointing experiences with corporate customer service in my life but nothing comes close to the circus at frontier Internet. My new Internet service arrives tomorrow. BUYER BEWARE!!! Stay tuned to my post for the forthcoming, canned, and ridiculously moronic "auto apology". No company cares less about their customers than frontier Internet read more

Absolute horrible customer service literally non-existent. My outages are more often than my working internet. I am leaving them as we speak. read more

I've had their internet for less than a month and have had 3 outages now. Customer service is terrible! They consistently try to sell you on their unbreakable wifi for another $25...that should be your first RED FLAG!!! Do not use this company..run away and save yourself the headache! read more

I told this company that the line was cut in my yard on Monday morning. They sent a work order and then texted me that it had been fixed and canceled my work order. It's funny that you can't fix a broken line from a computer somewhere else in the world. After canceling and rescheduling Several appointments. I have now discontinued service. The disrespect for my time and money will guarantee that I will never give them business again. Do not use this company. They do not know what customer service is. Edit: your quick response on yelp is hysterical and contradictory to your customer service department. What a joke. read more

Wish I was able to give 0 stars. This company is HORRIBLE when it comes to continued service. I've had them for 3 months and my services has had outages 8 different times. One of those times the service was out for 2 whole days. Outside of that the outages last about 12 hours or so. Customer service is a complete waste of time. The company is horrible with keeping clients updated on outage restorations. They give time for restoration and that time passes by for hours and no update. Honestly you might as well try to connect to the Internet through a potato than to use their services. And they keep trying to upsell me on their unbreakable internet package. Why would I spend $25 extra a month with you guys when I don't trust your initial service. read more

We are newer frontier customer and the amount of outages we've had is ridiculous. We have gone 2 days now without internet with no explanation. They keep sending us text "updates" stating it will be fixed by 10am, then 2pm, then 6pm. So on and so forth....yeah sure. Keep lying to us. I'd rather pay more for reliable internet with xfinity at this point. Oh and the text state "please don't call us, we are aware of the situation" is laughable. This is wild. I wish I could rate Frontier negative stars. read more

Outage greater than 24 hours and have received four updates with different times for restoration. My entire community is down. It would be very helpful if a broadcast would be sent with specifics of the outage, such as what is the cause and the true expected repair. Also credit should be automatic. Overall I wouldn't recommend this ISP. Not the first extended outage with limited communication. read more

A client of theirs for years with auto draft payments from my credit card. Well, we finally got tired of paying double the monthly rate that we had signed up for and went to their competitor. Well, guess what? Miraculously, they offered us a rate even less than the original price we had signed up for and we were totally flabbergasted as we had tried a few times the past couple of years to get our monthly payments lowered and, of course, every customer service representative said there was nothing they could do to assist us with this request. So calling them to cancel our service and then they offer a lower rate and when we declined to accept it, they give us a very difficult time to cancel, to get the return label to send the router equipment back, and will not take "NO" for an answer. After almost 40 minutes of wasted time, the customer service representative tells us he can't help us any further and hangs up on us. Same story, different ex-customer. And, there is still NO return label for us to send the equipment back! And yes, they charge a $160 cancellation fee on top of all of this, when there is still about a week left before the next bill is due. With so many other competitors, there are much better options! read more

My service has been out for a week as of today July 16, 2025. It went out last Wednesday at 11:30. I have an elderly mother at home. I cannot watch her on the cameras while I am away totally unacceptable. My zip code 75662. read more

I wish I could give negative stars. The customer service is the worst I have ever experienced. Good luck getting help with miscellaneous charges or ever receiving any credits. This is the worst company do NOT waste your money or time. read more

I moved into an area that didn't have the same internet provider offering fiber optics as my previous home, So, I went with the only company that did provide fiber. With Frontier, we pay less and get more speed (1Gig)...what's not to love! Then, 10 days in, the internet goes down for a day...then two weeks later again...then about another two weeks down again! Since, July 2024 the internet has been going down roughly every two weeks and this usually lasts a whole day. Working from home is out of the question, forget about streaming...when it works I would rate Frontier a 5 star, but it's mid December and right on schedule the internet is down and I easily rate Frontier a 1 star. read more

Can't wait until my contract is up. Even if it costs me more, I would rather go back to Xfinity. I kid you not, I had about 21 outage notifications sent to my phone within 3 months of use. It was hard to connect my devices like the camera, garage opener, and doorbell. Even something as simple as watching a movie was frustrating. It disconnected 3 times before I could even get 20 minutes in! Frontier is where xfinity was at in my neighborhood back in 2010- New, unreliable, and not ready. read more

Their documentation claims 99.9% uptime. We are hovering at 90% with weekly outages. This is a claptrap operation. We will be moving to Starlink. F this fly-by-night outfit. read more

Frequent outages! No credits for interruptions! Customer Service leaves a lot to be desired!! Looking for a new plan! Very disappointed!!

I wish I could give this awful company zero stars. We had great service for 4 days after they installed it. However, once they put the cable in the ground our internet immediately stopped working. The techs left without even bothering to test it. We called customer support to ask them to have the tech turn around and come back (it had only been 10min since they left). Instead, they walked us through troubleshooting for over an hour. Again, nothing worked. After that, they told us it was now too late to have the tech come back. And that someone could return on Thursday. (The day this happened was Monday.) My husband and I both work from home and NEED internet. We immediately asked to cancel our service. Which then they informed us we would be getting charged the entire month of November. For 4 days of service. Unacceptable. Unprofessional. read more

Where do I start?? Frontier is CONSISTENTLY DOWN. We work from home and require the internet to be connected and accessible. Frontier is down every other day. Sometimes for over 24 hrs. Totally unacceptable and the service sucks. Never again........ read more

I have had Frontier for a year and the rate has increased 4 times. I have xfinity with a locked in rate so I know exactly what I am paying. The increase of the rate is not consistent as they seem to change it to fit their needs. I signed up Sept 23 at $54.99. Feb 24 increased $61.40. July 24 increased $71.40 and Sept 24 increased $81.40. I'm limited in my area but will definitely find a company that cannot just change my fee at their leisure. read more

Worst company I've had to deal with in a long time. Try to cancel the service and you get their "retention department", which, guess what, just argues with you and refuses to cancel the service. It's impossible to cancel the service. I'm not paying any more bills, but it's disgraceful that some shoddy outfit like this is allowed to stay in business. STAY AWAY. read more

The biggest regret I have is when I signed up with this company. I fell for their marketing gimmick of 99% reliable. I work from home and just about every other week their service is down and many times it's down for hours. Still don't understand how fiber can consistently be down. Don't ever sign up for this company you will regret it like I have. read more

Horrible. Out more than on. Typical outage last 24-48 hours at least 2 per week. Customer service is beyond horrible. I would not recommend at all. Oh and by the way. They charge you a fee when you cancel. Yes a fee when you cancel. read more

The worst ISP in the U.S., without doubt. Service goes down at least once a week. I get an email saying it will be down for 4 hours, and a click here link for further info. Clicking on the link is worthless since the internet service is down. It's guaranteed that if they say 4 hours, it will be 6, then up for 30 minutes, then back down for another 4 hours. We often have outages twice a week. And it's slow, not at all what we should expect for fiber optic transmission. No matter what the price you pay, it's too much. Is there a way to give zero stars, or negative stars? Because that's what Frontier deserves. read more

if I can give them zero stars I would, the service is terrible their internet is always down and there is always an outage every few days it's like every two days the internet goes out. I'm so tired of dealing with it and considering switching back to xfinity atleast their internet was more reliable. if you work from home like myself please don't waste your time getting their internet service. read more

Most screwed up company, and it seems that ALL utility companies- phone, electric, gas, cable, internet- have adopted the similar business model . . .ie, make it very easy for prospect to reach them by phone to buy their services. *Then tell prospect any lie and confusing B-S to get the prospect to sign up. Then they'll charge you outrageous fees unless you allow them to, automatically and without notice or detailed statements, reach into your bank account and steal their monthly fees. *Then they start delivering crappy services, and the original phone number you used to sign up no longer works. * When you finally find a number that works, it takes you to a talking machine that gives you 3 options . . .PAY YOUR BILL, REVIEW YOUR ACCOUNT, ot TECH SUPPORT. * Now begins the big 1 hour circle jerk, designed to make you give up and go away and just pay whatever they want to charge you. * If you persevere and are persistent and have unlimited time to waste, you may eventually reach a LIVE person . . . .but, sadly, that LIVE person DOES NOT SPEAK ENGLISH. AND THAT'S WHAT THESE VULTURES CALL "GREAT CUSTOMER SERVICE". . .and it's not only Frontier . . .that is my experience with every utility company I've dealt with recently. Eventually, I'm hoping BIG BROTHER GOVERNMENT gets involved and impose severe restrictions and penalties on these vultures. read more

I like it when it works but it's always down for days in a row every month. If you work from home or need any internet please don't waste your time read more

Too many outages or issues. Very unreliable. Internet is down again, and this time the wait for a tecnician is 3 days. I work remotely, without the internet, I don't make any money. I have to use my phone as a hotspot at $10 a Gb. I should have Frontier reimburse me for that. read more

They totally gave me the screw job. They won't cancel my service without providing a pin number they never forwarded to me.

If I could give this company zero stars, I would. Frontier is a terrible company and they are unreliable. We have had numerous outages over the last 3 months and our internet has been out for about 36 hours. After calling the company they offer me a $5 credit and then sent a bill due by November 3rd. They are awful DO NOT use this service. read more

The most careless internet provider ever. I had 7 or 8 outages one day or longer, only this year 2023. If things break, they lie to you, because they only offer limited services. Technicians do not work on weekends and public holidays, when service is most critical - they don't help when you need them most. They screwed up already my Thanksgiving, Christmas and now my New Year. If you work from home, you're left in the dark until they feel comfortable to work again ... read more

i wish i could hang a zero on this. no customer service on the weekend. how does this happen. frontier/verizon should know better.

Dallas had a terrible storm a couple of months ago and I had what I thought were power lines in my backyard. I called Oncor they came out and stated it was my internet cable and that I needed to call my internet company. I called Frontier and they said it was not there line and charged me $150 without any notice. They said it was because a technician had to come out and it was not there issue. How was I to know that I should not call them. I was following the instructions of Oncor after a natural disaster had just occurred. I will never recommend them. read more

Works great, when it actually works. Went down for 8 days. Tech came out and "fixed" it. It worked for 5 days and was down again. Called customer service and they couldn't send anyone out for another 5 days. Tech comes out and again says it's fixed but it went down 20 minutes after they left. Called customer service and is told the ticket is closed so they can't send someone out until the next day and that it's under a new ticket. My husband and I both WFH and are using our T-Mobile hotspot data just to function. And no one at Frontier cares. At this point we are looking for a new provider because we feel like Frontier doesn't actually know how to fix it and don't want to tell us. They are charging us for a service we can't even use. read more

Frontier is the worst i ever had,my internet is still off 8 days ,after the hurricane came and went everyone who has any other company wifi is working perfectly but mine,and i cant get a no one on the phone either that jhst the worst,i work from home so now i have go in the office everyday until get some new services. HORRIBLE DONT BUT FRONTIER read more

This is the worst internet service ever. There is always issues with them. No one wants to talk to you. Shit is always going down. Taking my business account else where.... read more

I had been with Frontier internet for 3 yrs. After moving we canceled our service. I returned the equipment within the time line given. They sent me a bill for $158. $50 was for a restalking fee and $108 for equipment that was not returned. I called customer service. The lady was extremely rude. So I asked to speak to someone else. The man I was transferred to said he could see where they received the equipment and took the $108 off of my statement. I paid the restalking fee. Two months later I received something from creditors for $108. This has now gone against my credit. I called frontier they received 5 items from my returned equipment but the representative said there was still an item missing. Why was I not told that the last time I called and took care of this? I paid the $108 because I was exhausted from dealing with this. I feel robbed and taken advantage off. Please beware.......costumer service is horrible and they will take whatever they can from you. read more

We were long-time customers of Comcast/Xfinity Internet (because it was basically the only viable internet service provider in our neighborhood when a young lady knocked on our door in September 2023, offering a great deal if we switched to Frontier 1-Gig Fiber Optic Cable Internet Service. Among other incentives, she mentioned that Frontier would pay any Early Termination Fee that Xfinity would charge me to switch to Frontier Internet. Although I had read less-than-laudatory reviews of Frontier Internet from both a product and customer service perspective, our experience with Xfinity on both fronts was not the greatest either, so we decided to take a chance on Frontier Internet. As of mid-February 2024, the Frontier Internet product itself is actually working quite well for us compared to our previous Xfinity Internet service. However, the business/customer service aspect is just as bad as, if not worse, than we had read in other reviews. Needless to say, despite my numerous attempts to get the $110 Xfinity charged us as an Early Termination Fee either refunded to us or credited to our Frontier account, Frontier has stymied me in one way or the other on every occasion. To say Frontier is more full of crap than Joe Biden's diaper would be putting it mildly. I can't think of dealing with a more dishonest, low integrity business than Frontier. In summary, from a product standpoint, Frontier 1-Gig Fiber Optic Cable Internet Service is quite good, so far. The question then becomes if you want to deal with a fundamentally dishonest, low integrity business with a very poor customer service operation. For me, Frontier is better on both aspects compared to Xfinity, even after Frontier refusing to reimburse me the $110 Early Termination Fee that Xfinity charged. read more

Currently on day 3 of an outage. When there is an outage it lasts a long , long time. Text updates are non updates. Basically, yeah we know it's out. Don't contact us. There is no reliable customer service number. Just automated to let you know you're not speaking to anyone about the outage. There are no meaningful updates given. This has happened several times. At this point, we are searching for other options for internet service. read more

Please do yourself a favor and do not get cable, etc. from Frontier in Texas, the worse Customer Service company ever!!! They put cable in our yard without asking us for our neighbor and their machine ruined our front yard. They promised to come back and fix and after a month of calling and broken promises, they took care of their mess. They screwed up and never owned up to it! Thank God we were smart enough to have XFinity, they never did anything like this to us. Shame on Frontier personnel, their CLUELESS! They don't deserve a 1 star, they deserve negative 0. read more

One star is too high a score. This is a horrible, useless service that you should avoid at all costs. Absolutely terrible service, customer service, field service, I will never again even consider them at any rate. read more