Exceptional customer service from start to finish. High quality transport, driver and excellent…read morecommunication. Great value for high quality.

Excellent customer service and great communication from the driver. Scheduling was delayed and…read moresomewhat unpredictable.

Pros: the people I talked to were very personable and answered most of my questions, and their…read morebroker fee was included in the quote. Cons: I called to schedule early, was strung along for over a week, and when we did get an offer it was over double the price of the original quote, outside of my pickup deadline and outside of when I wanted it to be delivered. I worked with four different people over the course of nearly 2 weeks and ended up having to cancel because I got a firm price from another company immediately who were available to give me pickup and drop off dates within my timeframe. I really wish this had worked out because all of the people I talked to seemed helpful and knowledgeable, but I felt lied to and betrayed by the end of it. Sorry to cancel but another company took one hour to do what this company tried to do in almost 2 weeks.

Company sent a lowball quote, that was the best of approximately 15 estimates received. Sent…read morerequest a second time to verify..same quote received. They will not let you book this quote online, so you call the number they provide. That is when the "bait and switch" begins on the pricing. Long story short, not only was the quoted price not available-they submitted a bid "on my behalf" that was $350 more than I authorized. That bid was not even accepted! Luckily, I am not obligated to honor the price submitted without my authorization. However, I feel we were mislead and their quote was HIGHLY misleading. They wasted a week of my time and I am so frustrated by the lack of ethics and integrity in the Auto Broker business that I will drive the 1500 miles rt to get the vehicle myself.

This is the second time I needed to use a car carrier. I first shipped my car from California to…read moreMassachusetts in 2010. I used old employer's relocation company. This time I was shipping another car to my daughter in California. Researching was frustrating. Website online quotes went two ways...I never heard back or my interaction was not pleasant. Then checking out Yelp I was able to avoid some (that I reached out to originally) and contacted Patriot. The experience from the moment I contacted them to when my old car arrived in my daughter's driveway was flawless! I couldn't believe it. I met the driver at the Kohl's' shopping center and off he went. The communication, the status, the follow up. Patriot has the recipe for success. If this is what you need...no need to look elsewhere.

This is not a auto transport company. This is a subcontracting clearinghouse which contracts with…read moreunreputable, unreliable, car transport companies. The The company failed to show up and pick up the vehicle as arranged. When I called them near the end of the business day I was told the driver was in route, 20 minutes away. The company never came. The company never called the dealership where the car was to be picked up. The company never called me.

What a great service. We waited over an hour for another tow company, so I called LB auto…read moretransport, they were there within 13 minutes. Unfortunately, they other tow place, which I cancelled, showed up 2 minutes before LB Auto and helped us, which I didn't realize. LB had such a great attitude about it. They were awesome I will definitely call them again if I need help. So much better than Arts Towing.

From the owner: LB Towing & Auto Transport is a family owned and operated company that provides towing, tire…read moreservice, battery service, vehicle lock outs 24 hours a day 7 days a week. We offer flexible rates and great customer service with an owner that truly cares about helping our community. Se Habla Espanol

Shipping son's car from central MA to Milwaukee. Had signed with another company for less $ just…read moreprior; waited like 2+ weeks, they were never able to secure a trucker. Signed with these guys, a trucker was booked, car was safely in Milwaukee, all within 5-days book to delivery. Habib was super responsive, answered all my questions just about immediately. If I have one critique, it would be with the trucking company itself, and not Fisher. They were good guys, got the job done--just that, I opted to pay upfront, at pick-up, instead of COD (my son is a college student in downtown Milwaukee, didn't feel like having him hanging out on the streets with $850 bucks) I was going to pay cash--but trucker said he was unable to give me written receipt. What?? Hell, you buy a 6-pack of beer, you get a receipt! He said they don't deal with paper--couldn't give me anything--and it's all done on phone app. So, at the last minute I ended up getting a cashiers check ($850). After pick-up, which went smoothly and on time, I signed the phone app, entered my email address (no I didn't enter incorrect address) but don't get the email/receipt. The next day I emailed Habib @ Fisher and he immediately responded, as did the trucker, and got the email with Bill of Lading to me. When I looked at it though--still no receipt. No record that any $ changed hands. I really didn't get the impression anyone was trying to rip me off or anything, I just thought it was an odd business practice that the trucker was even unable to scratch out on a napkin or something that payment was received in full. Anyway, if Habib at Fisher had not been so responsive and immediately acknowledged all was good, I "may" have gotten a bit pissed. In the end, all turned out great and I would for sure use these guys again.

This company seemed to be legit in the beginning. But, quickly after booking with them, the…read morecommunication stopped being on point. I flew out of state to purchase a vehicle and I had the shipping set up before hand. A day before the scheduled pick up, I FINALLY GOT through to them and I was told it would be delayed because truck broke down. I was being told they weren't sure when the repair would happen. I had to call several times to finally be granted another company to pick up my vehicle. They did not offer another service on their end, I had to keep telling them I needed to have the vehicle removed from the dealership by a specific timeframe. Once the other company picked up, a few days went by and I called to get an ETA because they said I would be able to check on my shipment. They gave me the run around and said they had no way og knowing. After calling and being transferred around 6-7 times, I finally got a representative that was able to assist me and put me on contact with the driver. I would not recommend that you use this company at all. It's not worth the stress and they never offered any sort of compensation for my troubles. Stay away from this company. Nonetheless, the delivery driver delivered my vehicle after dark. I was also told that the vehicle should not be delivered after dark. I'm glad everything turned out to be OK in the end. But save yourself a headache. It's not worth the money.

5 years, 20 lbs, and a new Corolla later, a lot of things have changed but Eric's awesome service…read moreat 1st Call Auto hasn't. When I accepted a new job on the other coast, I knew that the one part of the cross country move I wouldn't have to worry about would be shipping my car. Just like last time, communication was easy and prompt despite it being August student moving / holiday / COVID truck driver shortage season. Eric was honest and up front, and managed my expectations so that I made the best decision time wise, even though it was more inconvenient on the front end. As long as 1st Haul Auto is operating and run by Eric, I will never use another company if I have to ship my car.

Moving our daughter's car from Massachusetts to California was an efficient and smooth experience,…read moreall thanks to Eric at 1st Call Auto Haul. We had looked into other transport companies that provided lower estimates, but the reviews led us to second-guess their reliability. After reading the great Yelp reviews for 1st Call Auto Haul, we contacted Eric -- and, boy, are we glad we did! Within a month of our first phone call -- and after subsequent calls and email exchanges -- the car was expertly delivered to our home. Throughout the entire process and in every interaction, Eric was patient, thorough, and honest. My only suggestion would be to change the name to 1st *AND ONLY* Call Auto Haul as this is truly the one company you'll want to use to move your car!

I highly recommend this company, and for a transportation company that is saying something! This…read morecompany knows how to make the customer feel important and that is refreshing to find with a shipping company. My service provider was Alex. Ask for him, though every team member I spoke with was equally helpful. Alex was highly knowledgeable and eager to listen to my needs and find a solution that worked with my tight schedule. He contacted me on the day the car was being picked up to make sure the driver had contacted me and that everything was going according to schedule. He also followed up after the car was delivered to ensure my satisfaction with their services. I would use them again and highly recommend them.

This company was fabulous and found a carrier to bring our car from MA to CO quicker than any other…read morecompany and they beat out any other company price wise. The person we spoke to was very nice and professional. The man who actually moved our car was super fast! We got our car within 2 days with no signs of any damage. I highly recommend this company!!

My buddy bought a car from someone, and used Boston Auto Shipping services. The professionalism and…read moreefficiency this company offers were so impressive that I had to write a yelp review on his behalf!! The shipped to my friend in a manageable time, and was a day earlier than expected-- something you don't see often! Rather, it's always delayed days to weeks late with car-shipping. In addition, the shipping service was extremely responsive, helpful, and willing to answers questions when presented. The price was also realistic and was underpriced compared to the quality I was given. They were extremely transparent with the procedure, and showed photos along the way. Something I have yet to receive when using automobile shipping. Overall, great communication and service that I didn't think were possible for the price. I would 100000% easily use this service again if I needed a car shipped to me.

Someone had recently bought a car off me and needed my car to be shipped to them, I didn't know…read morewhere to start so I looked on yelp. They were super informative and provided me with all the information that I needed to ship my car. I had no problems contacting them and they were always super quick to respond to any of my questions or concerns. They also were able to update me on where my cars location was. Boston Auto Transport was fast to pick up my car too! Being a broke college student, it being affordable is very important to me. And luckily for me they offer really competitive price per mile. Since this is a big sell for me, I am very concerned on my car. They were extremely reassuring since they showed me pictures of my car and how they transport it. They also showed me equipment they use. They are awesome I would totally recommend this place.

That was exactly why I DID NOT become a customer...I had about 70 responses; ALL gave me prices &…read moretimelines...I went with Number 1 Auto Transport Group because I had all the info needed BEFORE giving my CC number. So you are NOT typical of the industry...

Pretty nice arrangement! The car is shipped on time. The…read moreprice is consistent with my expectation. The truck driver examined the car carefully before the shipping. I checked the car at the destination and paid the fees. in general, it is pretty simple and straightforward.