Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

This was possibly the best car buying experience of my life. My son totalled his car and needed a…read morenew one fast. After doing a lot of online research, he found the used car he wanted at Cupples. He called and talked to Ross who held the car aside until we could get there the next day. The car itself was a great value and in excellent shape for the money despite a worldwide shortage of cars and used cars right now. Ross stayed late beyond closing to give us a chance to test drive the car and then got us competitive financing, temp plates and everything my son needed to drive it off the lot that night (we arrived at 4:30pm and were on the road by 7pm). He also gave us a 3 month bumper to bumper warranty on this used car at no additional cost. I would highly recommend buying a used car from Cupples. He made a stressful time for us a lot easier.

I can only give three stars, because I did not purchase the vehicle. However, the owner was spot…read moreon: He is honest about his vehicles, and told me the truth. So, I will recommend them, but because I did not purchase, I must give three stars.

Out of state buyer Beware!! Do not place deposit before seeing vehicle. Devastated to find out…read moreafter sale how crooked the body of my brand new F150 - some panels huge gaps others paper tight. Instead of celebrating a brand new car I'm miserable. A week old started Ford warranty repair, will take months, hammering adjusting fixing repainting - filed for Buy Back, refused. Stuck with reject truck from Macdonald Motors. Save yourself, avoid. My heart is broken, truck going to shop hours away so much inconvenience and anguish. I just wanted a new truck not a nightmare. If I saw these errors, which are obvious, I never would have bought this truck. Be careful of their online offers. Good luck.

Bought an 83k truck, had Chip for a salesman. The sale was great experience in and out no issues…read more at home noticed fender and door alignment issue and chip in paint. Brought back was promised they would deal with Ford fix the truck. No communication I had to call and email. Emailed Chip to ask for help getting my brand-new truck fixed, he never even emailed me back. I was left to run around for estimates for them. After almost a month I went to another Ford dealer who took care of my issues. Been 2 months still haven't heard from anyone there.

Always the best experience. The staff work together as a team and make their customers feel welcomeread more

Best place to get your fixed if its a subereau! Emily was exceptionally great with customer service…read morein conway ...wont take my car anywhere else ...thank u so much !

The best place that's been around the longest in Maine! People that actually care and will help in…read moreanyway they can.

Waited over 6 hours for a 2 - 3 hour warranty service. Had to keep asking for an update. Did not…read moreprovide alternate transportation or accommodation as required in the warranty.

We were traveling through the area and our truck needed an oil change. Berlin City was very…read moreconvenient but we were leery due to all the negative reviews. I'm glad we decided to give them a try. Our appointment was scheduled for the same day we called and everything went smoothly. The shop employees were polite and efficient. We walked around the car lots while we were waiting. A salesman (I don't remember his name) approached and was very helpful even after we told him that we were from Ohio and definitely wouldn't be purchasing a new vehicle in New Hampshire. We were just looking for future reference. Overall, it was a positive experience and we would purchase a vehicle from them if we lived in the area.

The past 12 years or so I have been buying from Berlin City. I have had my vehicle service at…read moreBerlin City. The last time they replaced the fuel filters they tightened the filter so tight that it could not be removed without damaging it. The repair cost over $1,300. I sent a message to Berlin City that they should pay for the repair since the caused it. It was repaired and replaced at Orange Coast Chrysler Dodge in Costa Mesa, CA. They did a great job. Berlin city never contacted me to say whether they would pay for it or not. This service is unacceptable and we will not be any vehicles from Berlin City in the future. I teach a class on customer service. Berlin City will be included in our case studies. "What not to do."

Had My truck towed and serviced here! They diagnosed a problem the previous mechanic could not very…read morequickly The work and communication were fantastic!

I dropped my car off to have minor body work done. I was promised it would be finished by my return…read morefrom va9 days later. I had to make arrangements for transportation to Portland and take a $75 uber ride back upon my return. When I went to pick up my car the next morning to go to an appointment I found out my car hadn't even moved from the spot it was left. There were no apologies from staff or any further attempts to fix the issue

We purchased our vehicle from McGee 18 months ago and recently had to have it serviced for recalls…read moreand a few items we needed fixed. We live an hour from the dealership. McGee graciously brought a loaner car to me, picked up my car, had it for a few days to fix everything, then delivered it back to me. They provided updates along the way and were very professional. This certainly beats the treatment I got from our local Hyundai dealership, McGovern in Concord, when we called to schedule the work. They wanted $500 out of the gate JUST TO LOOK AT MY CAR, then I would be charged extra for anything that wasn't covered under warranty, as he explained every reason it wouldn't be covered under warranty - - as if preparing me that they would charge any way regardless if it was warranty work or not. We have 2025 Hyundai Palisade, under warranty, with an extended warranty... and it was going to cost me $500 just for them to look at it. So grateful we, as customers, have a choice about where we buy and service our cars. Thank you McGee of Lebanon.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

I had a really great experience buying a Jeep Wrangler in July 2026. This place is so unique in…read morethat it's so small, not a ton of inventory and there was only one, ableit excellent salesperson in the Jeep showroom. There was a hiccup with the vehicle but I was able to be seen next day to verify everything was great. I'd buy here again for sure.

To buy a car they're good. Service dept not so good. They neglect to tell you the whole story and…read morethen blame you for the issue