Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

I needed tires. They gave me a great price and service. Put them on my vehicle. No problems…read more It was nice dealing with a local company.

Always reliable and responsive. Good prices, quality work. I trust them to do what's needed and…read morenothing else.

Had a hole in my exhaust. One place quoted $400 with a long explanation of what he HAD to do. Went…read moreto NBM and was quoted $150 to cut out the bad section and replace with a new piece. 30 minutes and I was walking out the door with no exhaust noise. If you want a nice waiting room, don't go there but go if you want a good mechanic with no BS and reasonable price.

I Wish I could give this place 0 stars. HORRIBLE Customer service and it's absolutely filthy. Guy…read moreat the front was rude as hell with no regard for our time. Car was done at 10 and he made us wait on purpose for 30 minutes to be checked out.I hate that I had to give him a dime. DO NOT RECOMMEND

Amazing customer service! Literally some of the best in the business. Came in for a flat tire. the…read morenicest people. Genuine white glove care and respect.

Woot!. Kudos to the guy named Steve at the one in Bel air, Maryland, as the place use to be a NTB,…read morebut now is Mavis. He got me in as soon as I got there and I was done before under an hour. Him and other employees made sure I was taken care of and for a descent price of a regular oil change. Good job Steve!.

I called and explained problem with my daughters car. Dash Light indicated low tire pressure. Most…read morelikely a very slow leak. Appointment was scheduled (very soon) The tire was repaired with a fair cost. Bill C Jarrettsville MD

As anyone who follows/reads my reviews on Yelp or Google, you know that I am hyper-critical of…read morecustomer service, quality & value. The Pep Boys location on Baltimore Pike, Bel Air, MD, really-nailed BOTH! Mgr. CJ Herron & Svc. Advisor Julie Ament were both ACES. Brought my wheels for tread wear warranty on new vehicle Michelin tires. They examined my tires (tread, dry rot, etc.) and wrote up a report for Michelin which was accepted for pro-rating. Subsequently purchased new tires and alignment from Pep Boys, which had CJ picking up and delivering my vehicle with its new rubber. Great job! Highly-recommend these folks and location.

Great service, reasonably priced, family owned and they treat you like that…read more Years of experience all in one place. If you aren't going here for your auto repair needs you are wasting your time and money.

I've taken my car here three different times, and each experience has reinforced how impressed I am…read morewith both the quality of their work and their integrity. The first time, my check engine light came on. They couldn't fit me in for a full appointment for a few weeks, but they still had me bring the car in to run a diagnostic and make sure it was safe to drive. After checking it out, they told me they believed it simply needed an oil change. They didn't charge me anything for the diagnostic, and they were right--once I got the oil changed, the check engine light never came back. The second time, I brought my car in for a different issue. They were thorough, completed the work in a timely manner, and charged a fair price. About a month later, I started experiencing similar symptoms again, so I brought it back. They dug a little deeper and discovered a nest inside the system that was blocking the drain. They spent over an hour fixing the problem, getting completely soaked in the process. When it was time to pay, they told me there was no charge because they considered it related to the previous repair. I can't say enough good things about this company. It's rare to find a business that combines excellent workmanship with this level of honesty and customer service. They've earned my trust, and I wouldn't hesitate to recommend them to anyone.

absolutely awful! the service and professionalism were no existent. they were rude and aggressive…read morefor no reason.

Tried to go here but they keep delaying us telling us to come back another time. Once we were…read morefinally there they told us our lights were busted and we needed new ones. When i took it home i looked at the lights and they had cut the wires with the knife still in the car! This business has cause my family to make payments and we were already going through so much. They didn't even try to be nice about it either they were all rude ignored most my questions and were just overall not a good place.

Very friendly employees and convenient to my location. Also very open appointment times which add…read moreto the convenience factor. I scheduled an appointment yesterday for a headlight change today. I got to my appointment about a half hour early because I was running errands after work, and it didn't make sense to go back home only to turn around and come back out. But they were able to get me in before my scheduled appointment time and they were quick. They even did both headlights for me and only charged on labor for 1 of them. They also told me some other things I should get taken care of, but I didn't have time today so they scheduled me an appointment for this weekend. Super awesome staff and I can see myself coming here for car services.

Great service! After…read morespending several hours trying to get a new tire at AAA Abingdon Car Care Insurance Travel Center, I decided to try another shop. I came across Goodyear, which was barely 0.5 miles away from AAA. I was greeted and welcomed by Felicia Finch, and I quickly got a new tire. I got rewarded by going to Goodyear because I got a free rubber valve stem. (This was due to me damaging its sensor.) I don't think I would have gotten a free tire part elseware. I recommend this store to anyone that wants a good tire service!

Mike and Staff are amazing.You won't find a more trustworthy and reliable mechanics…read more My wife was told by a local dealership she needed brakes because her car was making a noise when stopping.The team at M&J said my wife's car brakes needed an adjustment and set of brakes weren't necessary.So if you are looking for a place to service your vehicles look no further!! Marty F

I have had quite a few reasons to bring my car in to them over the last few years and I do not have…read morea single complaint. They do not talk to me like an idiot, even though I am not savvy when it comes to automotive anything! They are fair and honest and have actually saved me money! They help me prioritize what needs to be done now and what can wait. They prices are way better than most places I have reached out to. They have also been able to squeeze me in last minute which is awesome. It is the only place I will go to for an oil change or anything else needed!

This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

I always get great service at Firestone especially when Heather is there running the shop. Best…read moreprices, they work with you. I leave my car and just pick it up when it is done. They even take me on the same day that I make the appointment. I have no complaints. Great job!