I had a great experience here! The team was friendly, professional, and honest from start to…read morefinish. They took the time to explain what was going on with my car in simple terms, gave me a fair estimate, and had above and beyond service.

Unbelievable service, the kind I didn't think existed anymore. Competent, fast, efficient and…read morekind. Bryan is top notch. He fixed our flat and got us back on the road in no time, at minimal cost.

Not honest and over priced. I don't trust their work. They have charged more to many of my friends…read moreand then had to get other work done on their vehicles after this shop works on their vehicles..I won't recommend them

I really wish I had better things to say about this shop. I came in with quite a lot of work I…read moreneeded done with my car: the heater was weak, several plastic under panels were missing, many other panels were dragging across the concrete, lock actuator broken, emblem missing, etc. Like I'm sure many others had, I saw the great reviews for this shop and figured I would give them a try because the shop I regularly go to was booked a few weeks out. After dropping the car off, I would call week after week and was almost never answered. I left many voicemails and was never called back except for 1 or 2 times. The times I did manage to speak with someone, they gave me some completely made up timeline such as "We will have an estimate in 1-2 days" or "we will be done by Monday." None of these deadlines were ever met. I ended up being stuck without my car for nearly 5 weeks without any idea of its status. I was frustrated, but accepting because I really did not mind them taking such a ridiculously long time if they were completely renewing the car by fixing/replacing everything that needed it. I even would have paid a bit extra as well. So, finally, after 5 weeks of missed calls, made up deadlines, and almost no communication at all, I go in to pick it up. I look at the car before I go inside. Almost nothing visible is fixed. After inquiring inside, they tell me that they needed some more parts, which shocked me. I couldn't help but wonder what they were doing the past 5 week. They're just telling me they need more parts now? When I come to pick it up? They were able to do the bare minimum that I asked for, which was fix the plastic panels that were dragging on the concrete, but I do not believe for a second that what they did should have taken 5 whole weeks. Another key point is that they claimed they could not replicate the problems I was having with my door lock actuator, but immediately after I drove off the lot, the constant clicking of the door locks started again. So, I wonder if these guys were just trying to avoid working on it. For what they did complete, the price would have been fair if not for the outrageous 5 week waiting period and lack of any communication. I am extremely disappointed. Expected a lot more from these guys given the great reviews. The only reason I am not giving them 1 star is because they did go beyond expectations by fabricating a custom connector to replace a sensor wire to avoid having the replace the entire harness. Other than that, I will not be going back, and don't recommend this business to anyone else either.

Excellent service. I brought in a Mercedes SLK AMG that occasionally wouldn't even turn over for…read moresome reason that I couldn't figure out. They promptly diagnosed and fixed the problem. They are going to be my go-to shop for any future MB issues.

Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

i do not recommend at all. they lack clear communication and they over charge, don't go !!!read more

Did what was needed. No upselling. Price was reasonable. Only second time I dealt with them…read more Satisfied with everything.

I was on my way into South Bend when my check engine light came on, several hours' drive away from…read morehome. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service!

We're traveling across country in our RV and thought we had transmission problems. Our motorhome is…read morebuilt on a Ford chassis so we took it to Jordan Ford. The diagnosis turned out to be a bad catalytic converter. Jordan Ford was very helpful in getting us a new converter And installing it and had us back on the road in just a couple of days. We feel like the service was superior and the pricing Was fair.

Reposting because I noticed my review was taken down…read more I brought my 2018 Mazda CX-5 Touring (62k Miles) into Sieman's on 2/4/25 at noon because my engine was misfiring which caused it to stall. I got a call the same day, just a few hours later telling me my vehicle was ready for pick up. I came to retrieve my vehicle, paid the $700 bill and hit the highway.. on my way home from the dealership my engine stalled again once I attempted to accelerate to 60 mph, with a semi truck behind me. Very scary, and I feel extremely blessed to be here today. I immediately called the dealership to let them know I was on my way back because it was clear my engine had not been fixed. Tyler let me know that if no one is still there working and the entrances are blocked off by the time I arrived, to park my car outside the lot, leave my key fob in an envelope and they'd take a look at it the next day. Unacceptable response. A few minutes later I made it back to the dealership and had to park my car outside their property because the entrances were indeed blocked off as though no one was expecting me back. Tyler met me outside the lot a few minutes later and as we made the trek to the building from the blocked off entrance, he assured me he'd get me a nice rental car for the inconvenience which ended up being a 2010 Ford Taurus (170k miles). Any further updates on my vehicle over the next couple days from Tyler were less than pleasant due to poor customer service. Later I received a call from the master mechanic, Dave, apologizing for what happened-accepting full responsibility for my vehicle not being fixed the first time. I was informed that a spark plug designed for an entirely different make/model was put into my vehicle. This was done because he wanted to avoid waiting for the correct part to be ordered.. I find this interesting because I'd be paying the correct part price on my bill. I interpret this as shady and lazy. But.. He was extremely professional as well as humble and let me know that I would not be responsible for bill and would be refunded the full amount of what I'd paid. Marty delivered my vehicle back to me in Benton Harbor the following business day. Marty and Dave were definitely the redeeming factors and turned an awful experience into something slightly more pleasant. Update (03/02/2025): Unfortunately my engine still doesn't allow me to accelerate the way it used to before I brought it to SIEMANS, and the engine still misfires when I start it. I would not recommend this dealership.

Siemans went above and beyond for us when my husband's truck needed repairs. We are very grateful…read morefor their kindness and service and appreciate all they did for us!

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.