If there were a "no-star" review, I would post that. My experience with Performance reinforces the age-old perception about shady car dealerships. I traded in a vehicle that was worth more than the vehicle I purchased from Performance. Performance owed ME money on the transaction. I signed the title of my vehicle over to Performance as part of the transaction. Performance took my vehicle. I was promised the check for the difference between the two vehicles within 3-4 days. After a couple of weeks, when I did not receive the check, I called the salesman, "Phil" inquiring about it. He falsely told me that the check was "cut" and that he would send me a tracking number. He never did and never responded to my follow up inquiries. Performance never paid me what was owed to me. Then, after reviewing my contract carefully, I realized that Performance charged me $399 for anti-theft window etching that I never received. Fast forward 6 weeks later, I have filed a law-suit against Performance. It is pathetic that a client has to sue Performance to simply get it to pay what is undisputably owed to the client. read more

After many cancelled appointments and an inability to correct service issues I went to another Dodge dealer for service. The new service team just informed me that my headlight bulbs had been replaced, at some point, with cheap aftermarket bulbs. Before coming here, I have ONLY EVER gone to Fullerton Dodge of Somerville, they are crooked. BE WARNED!!!!! read more

Service department - poor service!! used online request for Service appointment and followed up with 2 calls. Very unhelpful and never called back. Don't waste your time with this dealer! (I was able talk to the Service department and make an appointment at another local dealer instead!) read more

Beware the canceled their loaner fleet! They actually think that it's not a big deal for you to leave hour vehicle several days without giving you the option of a loaner. read more

This is how car buying should work. Find the car you want, get a quote over email. Show up with a check. Drive away. Great pricing compared to my local dealers. No B.S., just a straight deal, Danial (Danny) even picked me up at the NJ transit station, with a nice hot cup of DD for me too. I was coming from far away. Even the "closer", the finance guy, was pleasant. You know, that guy who offers you the extra warranty and stuff. I think they knew I was not going for any of that, so it was quick and painless. Full tank, car spotless. I am surprised at some of the other reviews (although some seem like they were a little whack). There is nothing not to like here. Obviously I can't speak for the service, as I just got it, and won't be back. Too far away. But many of the employees are then 10 or 20 years. That tells you something. read more

Fullerton Chrysler Jeep Dodge Ram - Car Dealers Near Me - Somerville, New Jersey

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The service secretary makes contacting the dealership an absolute headache. When I called and she audibly scoffed because I didn't know my service advisor's name. I will be going to another dealership for future service appointments. read more

7/09/2025.Came this morning to get my oil filter checked for leaking. Jon Carlos who was excellent as service rep quit. I talked to the new manager after pulling up to express and said Jon Carlos asked to bring in after 1000 miles to make sure no leaking after had an oil change recently.Just to make sure all was good! The new manager at Jeep service desk asked do you have an appt.,no.Said well it will be a long wait. I stated that it is a quick put my car on a lift 5 minutes and see if no leaks and all good. He said we don't honor any past discussions we are Performance a new company and anything prior has nothing to do with us. He was very rude, interrupted me with his NEW policy and said it would cost $249.00 as diagnostic to put on lift even if only 5 minutes. Ridiculous! There is a reason why all service members left, good luck all the people you knew for years left! Also, just so you know Performance is now charging 3% if you use your credit card for payment. Never have I been charged a fee for a credit card charge at a Jeep dealership. I would say runaway, there are many Jeep dealerships close who value customer service. Unacceptable , look at the new reviews since they took over,NOT GOOD. Red flags read more

I brought my Jeep for service and my advisor was Emilio. He was the best. looked happy to see me, spoke clearly and gave me updates by text which was so helpful and saved time. Knew all the answers to questions I asked and treated me with respect. He's the reason I'll keep going back. He's very good and really enjoys his work. it shows! Thank you Emilio! read more

I needed to get my Jeep Grand Cherokee serviced quickly and George Stydocker got my car in and out in 90 minutes! A major thank you to George and the Fullerton Jeep service department. read more

Prior to my recent visit to Fullerton, I held the belief that dealerships charged crazy fees and were not worth considering. However, when I had to bring my truck in for some warranty work two months ago, I was pleasantly surprised by the excellent experience I had. George, who works in the service department, has been instrumental in ensuring that everything runs smoothly. Recently, I dropped off my Jeep for servicing and I'm delighted by how quickly the work is getting done. While the cost may not be the cheapest, the dealership's prices are competitive with other mechanics in the area and i know it's getting done right. George has also made recommendations that helped to keep the cost manageable while still taking good care of my Jeep. This is my go to spot moving forward! read more

Dont go before you read ! they charge a $199 diagnostic fee which they don't disclose to you ahead of time. this is not best practice. I will never be back. they repaired nothing and expect me to pay $217 for them trying to open my hood unsuccessfully (latch assembly broken). read more

Well Sean was very clear to tell me as the consumer that the dealership had purchased this vehicle for $22,500 for the Cadillac X5 and had been there for over four months before the dealership decided to drop the price to $19,500. They didn't even negotiate since I was stating I would take that off there hands for $18,500. Still over priced and sitting for now seven months. Maybe you can be the idiot that buys it at sticker price when you can get certified pre-owned for and extra $3,000 off of the sticker price. But they do NOT want to come off price. Why? Because there is some idiot for every car, moving on to the next. read more

Dictionary definition: Clown. Photo: This dealership. My wife and children, aged 2 and 4 drove an hour down to their dealership to look at a car. They sold it that morning and called me 5 mins before they arrived. Look at their other ratings, don't ever give this place your money. *edit*. Then they sold my info and I got a bunch of spam emails... read more

Fullerton Jeep where do I start. Rolled in this past Saturday knew just what I wanted and the vehicle with the stock number. Worked with a sale person who was nice as could be. Told her the terms I wanted on the lease mind you I am a returning customer coming out of a lease. So I explained I had priced the car a another local Jeep dealership and was given numbers. I gave the sales rep the numbers I was given. She came back with numbers that weren't even close to what I was quoted. The difference was huge. Over a 150 dollars a month for the same terms on the same priced Jeep. Thanked her for her time and went to leave. This is when Joe the sales manager came over basically in less words said there was no way the numbers were accurate ie I made them up and he told me to go back to the other dealership because they couldn't do anything like the number. Long story short they did me a favor as I took the sales managers advice and went back to the other Jeep dealership and was treated like a human. Got into a brand new Grand Cherokee overland high altitude for the price I told the manager at Fullerton. Thanks for the advice! read more

Dropped off my vehicle and explained that the oil cooler will need to be replaced and wanted a complete inspection done. After about a week I was told the engine would need to be replaced. I didn't understand why they thought the engine was blown when I was able to drive it. I felt I was being pushed to make repairs that wasn't needed. I will make sure that everyone knows how I was treated at your dealership read more

Had a bait and switch experience with them. Said car was no longer available when I got there, but then kept it listed on multiple sites for a long time. This was with firm appointment. Please use caution with them. read more

I had to tow my car in to replace an alternator. When I received the price I was in disbelief. I was stuck because I would have had to tow the car again and pay a diagnostic fee for what I told them was wrong. I truly feel like I got taken advantage of. I Honestly didn't think it was a fair price and even when asked if there was anything that can be done. The representative didn't even try to help me lower the cost. I had to go online to find a coupon that wasn't offered by him. I understand a company needs to make money but it's sad that money blinds people's empathy towards others Especially with what's going on in today's world. read more

Worst buying experience I've had to date, was looking to lease a new vehicle. Agreed to terms, was supposed to take delivery then salesman kept changing delivery time. Basically told me his potential new sales were more important than to accommodate me and the time I was able to take delivery. Spoke to manager who had no clue about any of this, horrible communication. Very haphazardly run business. Long story short made a deal with a competitor within 20 mins on the phone and they are delivering the same day. Good job screwing up a sure thing Fullerton!!!!!!! Interestingly enough my friend went to look at a vehicle at the sister dealership and had an similar experience. read more

Sales Rep Heather Hopping was amazing, from the initial phone call to the final sale she worked with me every step of the way to ensure my car purchase was a smooth transaction. The whole team at Fullerton was professional, and made buying a car a stress free experience, they coordinated with my bank and insurance company to make sure that everything was in order for when I picked my car up. I would definitely recommend Heather and this Dealer to my friends and family. read more

If you're in the market for a new Jeep, car or truck go ANYWHERE but HERE. Seriously, RUN away from here. Service ends the minute you purchase the vehicle. Took delivery of a new car and the electrical system failed on my ride home. Called service department and told it would be 3 weeks until they could get me in. Many promises from "manager" Dean later a dozen service appointments the car still wasn't fixed. It's been 10 months. The service department is the most unfriendly group of people I've ever met. Customer service is non existent. I work in the customer service industry and if I ever treated people the way I was treated here I would be fired. Please think twice before you buy here. read more

FANTASTIC dealership from sales through service!! I've been coming to Fullerton for years and they truly are honest and fair. Fullerton is nothing like the gimmick dealerships of Autoland CJDR or Sansone CJDR. Just look at their website and see the length of time some of their employees like their Sales Manager Tom Gandolfe have been with them, that will tell you everything you need to know. They also have extremely knowledgeable sales people like Ed Onka who know every aspect of the RAM brand and vehicle line up. I wouldn't go anyplace else. read more

If you have a problem with service at Fullerton ask for Jessica. My 2016 Ford Focus had a defect in the tire lug nuts when I brought it in for a 70,000 service job. I was told they would not rotate my tires unless I paid an additional $150 plus labor to have all the lug nuts replaced. After some research, I found out that there was a manufacturers defect in these lug nuts but Ford was not doing a recall unless NTSB mandated it. I called for the Service Manager to discuss and Jessica answered the phone. She asked me to call Ford Customer Service to get a Case Number and response. After two hours in the phone with Ford being put on hold, disconnected and transferred to others I got two Case Numbers and two refusals for warranty or defect work. The next day I gave Jessica the information and she told me she would call Ford as the dealer request. Two days later she got Ford to agree to repair the defects free of charge. That's Customer Service. We have bought SIX CARS from Fullerton in the past 20 years with no problem with service. We are now going to purchase another vehicle in the near future as a result of Jessica's stewardship. read more

I've been here since 9am for a oil change, I was told 2 hour wait. I figured I'm here, there's no one here waiting, they are just being safe. It's now 11am and I am still waiting. Still no one here, def no one that's been here since I got here. My jeep is still parked in the back of the lot. Don't call it express lane (fast and easy) if it's going to take over two hours. Also, do not say no appointment needed when after further investigation, you can make appointments online for a oil change! At this point, I could have put my jeep on the lift myself,along with 15 others, and gotten oil change plus brake and tire rotations done in half the time. Common dealer service bs. :End rant: read more

Fullerton Chrysler Jeep Dodge Ram - Car Dealers Near Me - Somerville, New Jersey

I had a great experience with Alex Jodogne as my sales guy! It was my first time buying (financing) a car at a dealership, as I've always bought my cars through private dealers, and to say that my nerves were through the roof was an understatement. Thankfully, Alex was incredibly friendly and personable and made the whole process super easy for me. It was a super busy Saturday afternoon for him, but he was always on top of everything and made sure to check in with me as I was waiting to let me know where he was going and what he was doing, and for how long. I couldn't be happier with my purchase, and I definitely recommend going to Alex for your car experience. Thanks for digging my car out of the snow, Alex! read more

The general manager Dean stepped in and help us out. They used this incident as a training session for employees. They did apologize and did fix our car in a timely manner. Thanks again Dean for your help... My car was fixed today on August 14 Service department is horrible. My wife and I where in a minor accident which damaged the gas cap. Fuel was leaking out. We stopped in to ask if somebody can check to see if the car is a hazardous to drive. The blonde female attendant said no one can help you we only have two service people and we have to take care of our scheduled people first. We drove around the building talk to the service guys in in 30 seconds gave us an answer. We then went to the parts desk to order the part or self. We complained to the managers that were on duty. And they will not fix it fiorus until September 1. They said they are to busy .... Nice job guys you need to retrain your employees on how to handle customers. Time to put a review on google and Facebook read more

I DID NOT GET ANY COMPENSATION OR DISCOUNT FOR WRITING THIS REVIEW. WE SIMPLY HAD SUCH A GREAT EXPERIENCE WITH KAGAN AND THIS DEALERSHIP THAT I HOPE TO SAVE YOU THE TROUBLE WE WENT THROUGH BY LETTING YOU KNOW ABOUT IT! Pay attention, do these 3 OR 4 things and save yourself a TON of wasted time. 1. call ahead, ask for KAGAN SENOL and tell him that you may be interested in purchasing a car----the other reps may be awesome, but honestly, if I go back to this dealership, I will ONLY ask for him. I did not know him prior to visiting the dealership, but he was so amazing that I feel obligated to try to help anyone in our position out by helping you skip all the BS and just go straight to him. We drove in from PA to deal with him. 2. call your bank and get pre-qualified for an auto loan rate so you can intelligently negotiate with their finance person once you decide to purchase something. 3. call the finance manager and apply over the phone before you go in so you don't sit there for an extra hour and a half waiting for them to finish with other customers. We weren't sure if we were going to pay cash or finance. In the end, the rates were really low, so we financed, but we would have saved a TON of extra time had we called ahead and gotten prequalified. despite having an amazing score, the finance process STILL took over an hour b/c we were just sitting ducks WAITING for him to be available. Finance manager is really nice....nothing bad to say about him, but the waiting was excruciatingly boring. They were quite busy. Save yourself some time and pre-qualify. 4. If you think you might be trading your car in, hand over the keys the minute you get there and have them check it out so they can tell you what they will give you for it. You will benefit from visiting 1 or 2 other dealers prior to going to Fullerton to ask what they would give you on the trade. Fullerton (NOT KAGAN, it's not his call) did offer us *significantly less* than the previous 3 dealerships for our vehicle, so it helped to know what others would pay. The trade in guy was the only mildly annoying part of our visit b/c he tried to talk to me like I was stupid and tried to convince me that the only reason other dealerships were offering us more was b/c the cars we were looking at purchasing were not EXACTLY the same price. Yeah, NAHHHH, go sing that song somewhere else. We were looking at almost identical vehicles. I empathize that it is his job to try to give us the least amount possible, but don't talk to me like I'm an idiot when I'm not. I might be female, but my brain works the same, fella. That was the ONLY moment at this dealership I experienced the same old 1980's used car salesman BS. He wasn't OVERTLY TERRIBLE about it, but it took some discipline not to pull my earrings and heels off. (kidding, i'm a lover not a fighter.) Prior to going to Fullerton Jeep, we went to THREE dealerships (one toyota and 2 jeep) and every single time we walked away with a dirty feeling that we had just barely escaped a deal with the devil. (the toyota gal was pretty straightforward, but Grand Cherokees are just better rides than Rav4s...so it wasn't really her so much as her product). Before we went in here, we had already discussed price for the car we were looking at (it was on the internet and THOUSANDS less than the other dealers we visited)...the price that was displayed on the internet did not budge, but it was so much less than other dealers, we didn't even bother trying. They said they put their best number online, and I believed them. We experienced the same at other dealers. Online prices, at least in this market, tend to be pretty close to what you're going to pay. Bottom line: If you're in the market, prepare yourself ahead of time, do your homework, get prequalified, and ask for Kagan Senol. read more

Customer service after the sale does not exist at this dealership regardless of what the sales person says. Trying to talk to a person in service without them putting you on hold. It must be in their script to put all callers on hold. When are able to talk to someone harsh conversations. I do recommend this dealer. If you do buy a jeep from them go somewhere else for service. read more

Just purchased my 4th vehicle from Fullerton Dodge/Chrysler and will buy nowhere else. Always receive great service from the sales people and the mechanics has been fantastic I live 45 minutes away and for me, it's well worth the drive. read more

Fullerton Chrysler Jeep Dodge Ram - Car Dealers Near Me - Somerville, New Jersey

Buyer beware, I would give them 0 stars if I could. I have been chasing them since feb over a refund of $2800 that is due to us. To date, refund has not been sent despite repeated email/ calls. Will pursue them legally now. They really could care less of the customer once sale is final. One would think a car dealership would be able to pay its obligations. This demonstrates their lack of integrity. I would avoid purchasing a vehicle from them. read more

Dave Duda is wonderful. After that it's down Hill all they way. Every one is unprofessional, rude and you are treated like an inconvenience. They don't care if you take your service business elsewhere. Thank god there are always other dealers that understand the meaning of customer service. read more

I have purchased my 2014 RAM 3500 $70,000 truck from Fullerton with awesome experience. Sales stuff was nice and helpful with no specific pressure. But this is not most important from my story. About 2 months ago I got very disappointed when my truck got damaged during regular maintenance work. I had to deal with the manager Anthony and few other people in the service stuff. I have to say that it took little long but on the end of the day everyone was very sorry and very supportive. My truck got fixed and is back like new with no cost to me at all. I think none is perfect and accidents happen, to me it is important how the situation was handled and resolver. I will be happy to continue my relation with Fullerton Dealer. read more

Fullerton Chrysler Jeep Dodge Ram - Love my truck from Fullerton Dealer - Car Dealers Near Me - Somerville, New Jersey

AS usual the service that I had at Fullerton Dodge was excellent. My Charger needed a new exhaust system which was replaced without any problems. George, my service advisor, was very helpful as usual and will continue having all of the service done here. read more

Have been in NJ five weeks working at Labcorp - Raritan helping run COVID-19 diagnostic tests. 70 hour work weeks, when my electronic throttle control on my Jeep Patriot needs replacing all of a sudden. A dealership is my ONLY option after calling around. Even after the 'discount', labor for the throttle body is $400, more than 2X what repairpal estimates. Proving that only fools, or people caught in the middle of a pandemic bring their car to get serviced at a dealership. AVOID if possible. https://repairpal.com/estimator/throttle-body-replacement-cost read more

I've read some of the reviews on here. They seem inaccurate compared to my experience. I recently purchased a Jeep Grand Cherokee Limited X. It's loaded and amazing. My sales associate was Dave Duda. He was informative and patient and made the experience, probably the best and least stressful of all my new vehicles. He had good information, very professional. He sets the bar and raises the standard for customer service. He is an asset to Fullerton. I would be a repeat customer, without question. I highly recommend Fullerton, especially Dave Duda. read more

The service secretary (who directed me to my service advisor) was awesome. My service advisor was......less than below average. I purchased a bumper to bumper extended warranted for a used 2012 Jeep Wrangler bought at Fullerton. However, none of the parts (manifold, muffler, cruise control spring) were covered in the "bumper to bumper" warantee. Apparently, those parts are not covered in a "bumper to bumper extended warantee". He offered no explanation. I felt robbed. Why should I have bought the extended warantee if it covers nothing????? That is dishonest. I will NEVER buy a car from Fullerton again and will bring this situation up to all I can; friends/family and insist they avoid doing business with Fullerton. I will find a dealership that is honest and trustworthy. Fullerton is not at all. Just stating facts, not insulting. Fullerton needs to own it's decisions. I own my mistake for buying from them. read more

ALERT, Do not go to this Fullerton Dealership in NJ. They definitely have unethical practices going on in their establishment. They have this Jeep advertised at $32,670 but when you go, they say $47k. The rep from the dealer said they Cannot advertise a price over the factory MSRP but they CAN advertise upgraded photos. Even if that is legal, its totally wrong. Vin - 1C4BJWDG0HL534819 Very disappointed and Im sure MANY other people are too! read more

I have never been so dissatisfied with both sales and service. I bought a brand new car a week ago and already had to bring it back. There was a ding on the car which we saw the day we were picking it up. They said that they'd fix it and give me a loaner car and it would be only a day. Well one day has turned into four. Total lack of communication within departments. One is telling me my car in done, I drive a 1/2 hour out of my way in rush hour traffic only to be told it's not done. They stated that it would be done the next day and that they'd deliver it to me at work. Well, here it is 4:00 and no car. My husband calls and the car is actually ready but I have to drive and pick it up myself, yet again, in rush hour traffic. Nothing but a bunch of liars. Also, when we bought the car, we were told by two different salesman that the car has bluetooth for up to five phones. Guess what, it does not. Not even one. More lies. I will never go back to this dealership again! read more

I bought a car from this dealership and an extended warranty. While the price was fair and salesmen were great to deal with. Their service department is by far the worst I've ever been to. They are rude on the phone and when I went in person to speak with the service manager he clearly didn't care. If you have any issues with your Jeep, don't even bother wasting your time with these guys. While I love my car I will never buy another car from this dealership again when the time comes. Additionally I will make sure my family, who are Jeep lovers for multiple generations never come to this dealership again. Return customers are what dealerships crave for, yet this dealership cares less about keeping a customer than making new ones. read more

Twice I've had a horrible experience with their service department. Rude and unprofessional. They need to be trained on customer service and more. First experience, they promised me a shuttle ride and then made me wait over an hour. After waiting an hour I inquired if the shuttle was ready. They then told me the driver just left for lunch. I could see the driver sitting at the counter. I then asked if they could get me an UBER, I had to get back to work, and was rudely told "can you just wait he has to finish his lunch". I was unbelievably shocked by the treatment. 10 minutes later the driver got up and finally gave me a ride. Smh. Second experience, was a shitty one over the phone. Mind you, I just purchased my brand new 2018 Jeep in February. I called because I'm having a major issue and explained the car is brand new. I asked if someone was available to look at it right away. He tells me "no appointments available for a month" "you can drop it off but don't know when anyone can look at it". What the hell kind of repsonse is that to a customer having a serious problem with their brand new car that was just purchased from your dealership????!!!! I want nothing to do with Fullerton Service and will never purchase a car from Fullerton again because of it. Why buy a car from them if I'm going to receive horrible service after. Now I take my car to another Jeep Dealer for service. It's unbelievable. Fullerton, treat your customers like they matter or you won't have any. read more

Took my 2013 Dodge Avenger to have an airbag recall done they give me a summary of repairs needed $1000.00 worth that my car definitely did not need what a scam I had a diagnostic done 4 months ago somewhere else and they said all I needed was a battery. Maybe the service ctr should ask customers would you like a service check while your here instead of a summary of unnessary repairs. And when I was about to leave my airbag light is on. I go back into service and they say oh we forgot to tell you come during the week when a technician is here and it will cost you $135.00 dollars. Now I am a very dissatisfied customer. read more