I recently brought my car in for an oil change and found a dent in the lift gate with chipped paint. I spoke with the manager who, I felt was not being completely honest about the damage, and he offered to pay the deductible. Once the insurance was involved and tried to collect the deductible on our behalf, they were told Fullerton would not pay it. I feel like I am being given the run around and being lied to and will not bring either vehicle back for service, even though we purchased both vehicles from here. We may not even be back to purchase new vehicles when the time comes. read more

First of all, I bought my car at Fullerton Ford, and had a good experience with the Sales team. My issue is with the service department. I bought a Ford Focus in 2014, and at around 20,000 miles, my car was shuddering going in and out of gear. I was down in Maryland at the time, and I went to a Ford place down there to get it looked at. Within an hour of getting the car, they came back and told me that I needed a new clutch, that it was a common problem with Ford Focus' due to a TCM misprogramming, and told me it was on back order for a few months. No problem, I figured I would call Fullerton Ford about it to let them know that the other dealership confirmed the clutch problem, and to try and put myself on the list for the clutch recall. Apparently, this wasn't good enough. I was told that I needed to bring my car in for a full day or more, drop it off, for them to do tests on it to make sure that it was the clutch, even though a) the symptoms were exactly what would be caused by a bad clutch that had been worn down, b) it was a common problem that impacted my model of car that they knew about (and also didn't previously disclose to me), c) I had confirmation from another Ford dealership that I needed it, and d) that Ford dealership was able to diagnose the problem within an hour. Needless to say, I went back down to Maryland and had them replace it once it came in, and my car has been fine in that regard since. A few days ago, I had my fuel pump replaced by Fullerton due to factory recall. As I was driving to work on Tuesday, my car broke down on the highway with symptoms similar to having no gas in the tank, even though it was still reading 1/3 full (a fact that didn't click with me until later). I had it towed to Fullerton, and left for the day. On the first day, no one called me, and I called back before closing and the advisor said "It's the fuel pump that's bad in your car. It's not getting enough pressure to pump fuel through your engine". Okay, well, first off, if you knew that, how long were you going to wait to call me? That's one of the major complaints I have about the service department. Many times, I have to be the one that calls back 30-45 minutes before closing, and I'll find out that my car has been done for an hour or two. It's almost as if they WANT you to have to leave your car overnight. Anyway, they had to order a new fuel pump, and replace it. This morning, I get a call telling me the car is done, with the additional "by the way, did you know you didn't have any gas?" question. I told them that "No, my car read 1/3 of a tank when I broke down", and was offered no explanation as to why that was the case. No one bothered to check that in the first place, as they told me THIS MORNING (the second day) that they discovered I was out of gas. I was also given no explanation, when the overall explanation seems pretty simple after the light bulb in my brain came on: it likely wasn't the fuel pump module entirely that was bad, it was the fuel tank level sensor, and I just ran out of gas on the road. That seems like it should have been the first thing that was investigated, and they shouldn't have confidently told me that the fuel pump was not creating enough pressure when it was really that I just ran out of gas on the road. I believe that this oversight and replacement of the entire fuel pump may have cost me an extra day of work, because it seems that replacing a sensor should be much simpler than replacing the full fuel pump module. This also isn't the first time I've had to bring my car back to Fullerton Ford due to a problem. My old car, a Ford Escort, had brakes installed improperly and I had to go back and lose a day of work as well. To top it off for this adventure, the mechanic forgot to turn off my check engine light and I had to wait another 30-45 minutes for someone to do so, and also another disturbing thing: when I got back to my car, in my seat was a green floss stick that looked used. Gross. I would not recommend Fullerton Ford Service after my few experiences. The only reason I brought it there was due to factory recall, and I won't go back there unless it a) fiscally makes sense, or b) I have to go to a dealer specifically. Even then, I might actually go to a different location. read more

The sale went fine and our car is fine. Our problem with these guys is their office staff. Since we're from NY and they're in Jersey there had to be a paperwork swap through the mail to get everything finished. No problem. We sent them the title and they were supposed to overnight the registration to us. (We could have been ticketed for driving without the official registration). Yet after they received our title on a Friday (UPS confirmation) they sat on it for a week. I spoke to a woman who told me she received it the following Tuesday and was sending it out that day - obviously a lie. I call back the next Friday and the salesman we dealt with claims they were sending it out then. What the hell? All anyone could do there is say they were sorry. Sorry doesn't fix much. All they offer is a free oil change - like we're going to drive to Jersey and wait three hours for a $30 oil change. Not worth it. Apologies really mean nothing. It's a polite way of saying "We really don't care that we screwed you." The code of the car dealer is you don't sell a person one car one time, you sell them one every five years. That won't be happening here. read more

Recently I bought a Ford Focus from Fullerton. I had come from another Ford dealership that was very deceptive. Coming to Fullerton, was a completely opposite experience. The salesman was very comforting and non-threatening. No pressure at all. It was really a very pleasant experience. They honored their price I found on their website with no problems. Also, when negotiating my trade in value for my car, they simply asked me what number would make me happy. I told them a number, and they said 'sounds good'. I was sold on them when I felt it was a comfortable atmosphere, but it got better when they simply worked to make me happy. When it's time for me to trade in this new car, I will come back to Fullerton. I wish every dealer, like Fullerton, understood that most people really want 'no stress' when buying a car. read more

Wonderful customer service! The staff was very friendly and helpful the second my husband and I walked in the door! Our sales person Mike was great worked with us to get us into the car we wanted right on budget.. Adriana in finance was very helpful as well and the manager was always making sure we were okay. We got the Escape and we are beyond thrilled with our new car! read more

I had a great experience buying my Ford Escape from Mike Petrillo here. Friendly guy with great Navy stories! He treated me like a human being! I highly recommend Mike and Fullerton! read more

This dealership completely took advantage of our financial hardship. They were eager to take our TWO trade-ins and lease us a new F-150 for 2X its retail value. Now, we are so unimaginably upside down that no dealer, including this one who sold it to us, will touch it. BUYERS BEWARE!! Be sure to double and triple check your contract buyout numbers. A 2016 base model F150 will NEVER retail for anything close to $55,000 read more

Yes every time i go for a check up with my Ford Escape the folks are friendly and professional and get the job done. If there is a specific problem they find it and fix it. read more

The low pressure tire light came on in my Ford Edge on my way into work. I stopped in at the service department without an appointment on my way home from the office. They had a technician look at it right away. Turns out it was a nail in my tire, which they plugged. The service staff were friendly and helpful, even on a busy Friday afternoon. I would recommend Fullerton Ford to anyone looking for a great vehicle and an amazing service team. read more

Ripped me off but they made me think I was getting a good deal. After hours and hours of "negotiations" I left the lot with an over priced vehicle, just wanted to get out of there. Car is already having issues - feels like the alignment is off and it's only a few months old. I'm sure that won't be covered under the "warrantee". Would never go back, at least not if you want a good deal on a car. read more

Worst new car purchase experience I've had in over 40 years of buying new cars. I found them to be sleazy, misleading and hiding behind legalese such as these two quotes from two different managers, "Well, you signed it" and "Honestly, we never said that they would be Ford parts", that one in reference to not disclosing that the accessories I was ordering when buying my brand new 2015 $40,000+ Edge Titanium wouldn't be Ford parts and nor would Ford be installing them ... You've been warned, I recommend that you do business else where read more

We had an awesome experience at Fullerton. The service was fantastic. The sales person Michael S. was outstanding. There was no haggling and the process was smooth. We highly recommended Fullerton. read more

We had a great experience at Ford Fullerton in Somerville. We were initially working with Nick, who was wonderful. He showed us many vehicles and was very patient with our indecisiveness. The next day we came back and were ready to make a choice, and since he had an appointment and could not take us, he suggested we work with Mike D. I thought that was super nice of him, because I know these guys get paid commission, and instead of trying to make us wait around so that he can get us under his belt, he gave up his own profit just so that we had a good experience and could get out quicker. I really appreciated that. All the sales people there were super honest about pricing, vehicles, and deals they had. No BS like in other dealerships that are just trying to make a sale and "wow" you. Mike did a great job at showing us different vehicles and features available, and he worked hard to get us the best deal (as he knew we really cared about lowering our monthly car payments). He worked with us ALL day from 9am - 7pm, looking at cars, taking a test drive, signing paperwork, and allowing me to easily move stuff from my old car I was trading in to the new one in their service garage. Everything went very smoothly and we are very happy with the 2 cars we leased that day. The ONLY reason why I gave it 4 stars and not 5 is because I think on that day Mike was super busy and seemed to switch back and forth between us and other things he was doing for someone else, so if you are looking for undivided attention, you might not get it on a busy day. I can completely understand other things are going on, but it made we worried as I felt like my lease contract was not as thoroughly reviewed with me prior to signing as I would have liked. For example, the whole time we were talking I was under the impression I was getting $15K miles, but it turned out we agreed on pricing and as I was about to sign I noticed it said $12K miles. So I was getting the price I wanted, but for less miles. I felt that this should have been disclosed before he printed out all the paperwork. I stuck with the $12K as I did like the payments, but my perception of a good price obviously went down knowing I can drive less miles per year. So I would just say that maybe a bit more thorough review of details would have helped. Other than that, I think the guys there are great and treat everyone with respect. They do not try to trick you into anything. Super honest and realistic, and very helpful. Thanks for a great experience! read more

I had new tires and an alignment done on our Ford Flex. Originally I was going to take it to the performance shop that works on my track car. I didn't have time to get it over to the place that works on my Porsche, and Fullerton was going to charge me half the price. Alignments can be tricky and I was hoping for something good enough. I was pleasantly surprised at the work Fullerton did. There are a lot of variables in an acceptable alignment, but Fullerton set it up perfectly. The race shop would have set it up exactly the same way for twice the price. Outstanding work and value. read more

Great service and sales departments. All business and no hassle!

Cool business with some great people. The service is awesome!

I was helped by Mike Petrillo with my purchase of my first car. Before I came here, I was quit worried since I heard some unpleasant rumors about buying a car from a dealer. Fortunately, it didn't happen to me. Mike is very helpful and patient, thus the whole experience was quite satisfying. Finally, I got my used Chrysler 200 with an unbeatable price and excellent services as well. If you wanna get your self a new car, I strongly recommend this dealer. read more

Really OK BUT as with any used car and a trade in you have to research on web and keep an eye on everything and make sure the GM, Mr. Tuccillo is still there. GOOD STUFF: With about 3 sentences I traded in my car at full NADA + Edmunds book value(had both with me) for average condition. Totally fair, no BS. Next, took the used Honda I was buying which was a brand they dont carry to a highly rated nearby dealer in that brand, Clinton Honda, and it passed with 70% new disc brakes all around and I confirmed it had 70K rated new radials all around. However, as I expected from researching the model, it needed for a new overhead cam(internal) valve timing belt due to the mileage($600). Next, the Carfax was wrong: it did not list either the car's recall for its original Takata airbag nor that it had been replaced. On to the deal: got a $300 or so etching fee and a $250 or so theft insurance fee(already in my auto insurance) removed from the 1st invoices they presented - which they did go over with me line by line. In sum, agreed to buy at the web-stated competitive price plus $398 admin/doc fee - high, but which they earned, as you'll see below. Per a neighbor who runs a another dealership, they like other dealers would not simply give me the invoice stamped paid, the title signed over to me , and the 20 day NJ temporary license plate("Tag") so I could simply register it myself in my home state, New York. That apparently is no longer done. NJ dealer's practice these days is that I signed a couple of powers of attorney WHICH I MADE SURE WERE MARKED TO BE FOR DMV USE ONLY and then the dealer's "service" transferred my registration from my old to my new car. I kept my old plates and their service Fedexed the new registration to the dealer. The two reasons cited to me to do it this way were regulations and protecting the dealership. I'm not a lawyer, take your pick. Side note: to assure me they had the title and owned the car I had the title emailed to me before I went to see the car and confirmed that it was in their dealership name so they could sell it to me. You'd be surprised at mistakes what you run into at other dealers. The registration was transferred but it turned out that the new registration was lost at the dealership when it was fedexed to it. Per the advice of the neighbor who runs another dealership, I had already contacted the head of the dealership, who is Mr. Dean Tuccillo, General Manager, Work: 800-975-2500 x 223(see at http://www.fullerton.com/staff.cfm) about the 20 day temporary license running out when I bought the car as the sales people had three different opinions on when and how I would get my new New York registration. He got me in contact with their DMV expert and I was reassured. Again, I'm not a lawyer and no DMV expert. When I contacted him again with 3 days to spare on the temporary NJ license plate "Tag" Mr. Tuccillo PERSONALLY STEPPED IN and saved the day. HE WILL either talk to you immediately or he will return messages your leave on his voicemail every time. I have the new registration and so all's well that ends well. So, for a used car, my opinion is: - Research your car(Consumer Reports, autocheck.com, http://www.carcomplaints.com/ which has NHTSA complaints catalogued. Read the NHTSA complaints for any car, as some are repeated and hair-raising. - Do get a copy of title emailed to you and research the name on the title at https://www.dandb.com/businessdirectory and ask dandb via texting if the dealer's current name is the DBA name("doing business as") name for the original dealer company name on the tile - Do research the value of your trade-in at http://www.nadaguides.com/Cars(that's the dealers' price guide, hard to dismiss) and http://www.edmunds.com/used-cars/ and print both out to have with you to show the dealer sales people. - Do be polite but methodical and firm with sales and contact the head of the dealership if necessary. I have found they want to know what's going on and fix it. - Do have a used car independently evaluated. The $25-75 cost will pay for itself 20 times over. If the dealer wont let you, definitely walk away. - Do follow up on ALL the details including the invoice. - No matter what sales people try on you, say to you, whatever, at the fanciest dealer, if it doesn't make sense when you are cutting the deal, walk away, especially on the value of trade ins. I did a couple of days before this transaction at another dealer and my only regret is that they wasted my time - and strangely 6 hours of a salesman's time. But I avoided getting involved with rats and saved thousands. PS If you are buying after hours or on the weekend, ask your insurance agent for the after hours and weekend phone number which you can call and use to get your insurance transferred and get an insurance card faxed to you right at the dealer. Otherwise dealers wont/ probably cant let you drive the car away. read more

Back in December I brought my 2007 Ford Edge to Fullerton Ford for a gas tank safety recall. After replacing the gas tank (which was rusted), I kept on getting a gas smell, the gas gauge would not read past 1/2 full and the emission light would come on. After bringing the car back 3 times, they solved the problem. There was a leak in the gas sender on 1/2 of the saddle gas tank. It was a difficult and not obvious problem. The service representative Fred Avila was professional and helped resolved this issue. Fullerton came through again when Ford would not cover this fix and they picked up the tab. The only issue that I had is not providing a loaner car. On the whole, I would recommend Fullerton due to their professionalism and knowledge. read more

Just wanted to share the terrific, positive experience I had with Fullerton Ford in Somerville last weekend. I know they have been there for years, and knew they were a family owned solid business, but I was very pleased and surprised at the level of professionalism of their low key sales staff. They were very accommodating with my request to locate a vehicle, and kept in touch along the way to let me know they had not forgotten about me, but I did not get bombarded and once the car was in, they took their time to make sure I knew everything about the car and what it could offer. They made me a great deal (I know because I researched it - a lot!) and I took a big step in moving away from my old luxury car brand which I had been very happy with. I wanted to buy a US brand and now a week later I am thrilled every day to drive my new Ford ST. The whole experience from beginning to end was just perfect and I am delighted. I would recommend this dealer, and Chris Jones who was the most polite, considerate and knowledgable car sales person I have ever worked with, to anyone whole heartedly. read more

SHIESTY!!! I went to this dealer to "look" at a used car. The sales rep was very pleasant but unusually uninformed. When the financial manager came out he relentlessly encouraged me to just complete the credit application. As I was completing the application he informed me that the financing for the specific vehicle I was interested in could NOT be financed for more than 3 years because of the amount of milage on the vehicle. With that information I explicitly informed him to forget it, and I was not interested. As he walked away with my credit application I insisted to the sales rep that I did not want a credit inquiry as I was no longer interested. Feeling that the financial manager was a bit overzealous and appeared to be ignoring me, I demanded he retrieve the full credit application so it could NOT be run. He came out with the application and assured me it would not be submitted. Two day later I get a phone call from Fullerton's finance company informing me they were in receive of my application etc, etc, etc. This was a blatant disregard of my wishes and a violation of the Fair Credit Reporting Act. I suppose that the financial manager will argue that he had a "signed copy of my application. Let him explain to the Better Business Bureau, The NJ Division of Consumer Affairs, and the Consumer Financial Protection Bureau why he does not have a hard copy of any original documentation. He made a copy behind my back, and clearly against my will! I will be expending an extraordinary amount of energy to complain, expose, and shed light onto the kind of business that has management operating in such a shady fashion!!! read more

I am an owner of a ford fusion. a few weeks ago I started experiencing problems with my brakes. The car was bought to fullerton (I never had an issue before) and checked by an experienced technician. Too my surprise I was quoted $1500.00 + for a master cylinder and an ABS system. Having no experience with this type of issue, I had someone who knew what he was talking about speak with the technician. The outcome was this...They have no bench test to tell whether or not its the master cylinder or the ABS system. So with this being said I chose the worst of two evils and had the master cylinder fixed first. Well "surprise" it wasn't the master cylinder. So now we have to replace the ABS system. Needless to say no fault of the technician since they can't test for this problem but I'm now out of $400.00 + dollars for a part I didn't even need. I am very disappointed in FORD! Since 2001, I have always bought FORD! This is a problem read more