DO NOT HIRE THIS PERSON! We gave them hats and patches to…read moreattach, and they completely went offline and won't even answer our calls. They took the hats and the patches, and now there's no one we can reach.

I had a wonderful experience with this embroidery shop. Their customer service was excellent from…read morestart to finish, and communication throughout the process was clear, timely, and professional. The quality of the work truly stood out every detail was beautifully done and exceeded my expectations. It was a pleasure working with Marylyn and the entire team. They were attentive, easy to work with, and clearly take pride in what they do. I'm already looking forward to collaborating with them on future projects. Highly recommend!

I got there 10 minutes before closing. I opened the door and the lights were off. The guy came out…read moreto help me and said that he was planning to close early. I told him that I needed to embroider three lab coats. He had me write on the form what I wanted then showed me the binder with fonts and thread colors. I told him that I wanted Garamond with royal blue thread then he typed it up on his software for me to proofread. He was able to adjust the spacing and it was perfect. Afterwards, he showed me on the lab coat of where it would be then decided to make the size from 4" to 3.5". He reassured me that the seamster will make it look good. I was planning to pay with a credit card but he would have to charge an extra 3% so I paid cash. The price was reasonable and he said the coats will be ready on Wednesday which is only three business days. I appreciate his patience and staying after hours to help me. I called four days later to confirm that the job was ready for pick up and it was. I told the lady what I was picking up and she knew exactly what I was talking about. The job they did was stunning! They do amazing work and provide great customer service. I am definitely a customer for life and I highly recommend this place.

I've had an excellent experience here, twice now! Both times I needed embroidered company shirts…read moremade in a rush and they delivered right on time. One order even needed to ship out ASAP and the shirt was ready the very next day by 1:00 PM. Communication was fast. Every email was answered quickly and paying online through a link was super convenient. I've seen some reviewers mention "the lady" as rude, but I completely disagree. She's simply direct, efficient, and very kind. The embroidery work is top-notch, pricing is fair, and the turnaround time is unbeatable. I work with all kinds of merchandise and use different vendors for my company, and I'm so glad I found this local vendor!

This place is amazing. They're kind of caring and always do a really good job and their prices are…read moregreat! I totally recommend them.

I was looking for a place where I can get my shirts done for my AIF design. It took sometime until…read moreI saw total graphics. I was in luck and blessed to find a place like this where I can get it done ! Thank you so much for your help on using your fascinating skills on getting my shirts done for me to sell to my friends, family and everyone to help out to spread autism awareness ! And a special thanks for my cap and long sleeve green shirt. Highly recommend this place !

I was looking to start a new hobby and saw this place on my walk. They were so helpful, kind and…read moreknowledgeable. She explained to me everything that I needed and helped me get all set up. They have a huge selection so it was overwhelming, but the ladies there were all so friendly and welcoming

Such a beautiful LNS!! They offer almost every thread imaginable with great canvases. I love how…read morethey are up to date with recent canvases/accessories from popular Needlepoint stores. I definitely recommend, the employees are sweet as well.

We had an event and Eli and his team came to do customed travel cases embroideries on the spot…read more It was very successful, clients loved it. Eli's team is super nice. Communication was great! We will definitely stay in touch for future events. Thank you!

I brought a personal item here to get embroidered for my fiancé in time for Valentine's Day. This…read morewas a very small but special project agreed upon to be done on a certain date before I brought it in. It was a simple phase on a pocket square that he would wear on our wedding day. The price was high for a small project but due to the great reviews - I felt it was justified to make sure it turns out well and look professionally done. Initially they were great with showing you pictures of the placement and helping with font and size suggestions and were quick to communicate through email Then I was called ON THE DAY that my project was due to say that they've damaged my item beyond repair - oil stains or some sort of stain created by the process of the machine. They have took it upon themselves to reorder my item from the original vendor and are now waiting for the item to come in (unknown amount of days). While I appreciate them taking the initiative to replace and fix it (luckily it can be replaced)- I'm still without the sentimental gift I had planned ahead for tomorrow. I did wish there was communication prior to the due date After the owner also called to follow up and apologized and did his best to rectify the situation. The communication thereafter was also great in updating when my product came in and estimated time of completion. They were nice enough to ship it to me as it was hard for me to find a time to pick it up during work hours. I ended up getting my product and we are satisfied with the end result and it turned out as I hoped.

Good not have asked for a better first project with Mr Stitch Embroidery! The whole staff was kind…read moreand completed my project (custom stitching on 26 dufflebags) swiftly and efficiently. It's nice knowing there's a reliable place I can now go to in the Valley! Thank you Susan and team!

Got a hoodie embroidered for my cosplay and I am genuinely impressed with how it turned out. The…read morepeople here are also super friendly and helpful. Definitely recommend.

I got upcharged almost $20 more than original price. Supposedly their pricing is $10 for the first…read moreline and $5 each line following, but I was charged $15 for the first line and $10 each line following ($65 total, $45 actual) , when I asked the workers about the price difference, they just said it was a 3rd line?? I'd be fine with the pricing if the job was done right, but it wasn't. Fabric is stretched, loose threads, and overall not a good job. Disappointed, I'd go to another spot if I could.

His place is amazing! I have gotten both my saches embroidered here and they never disappoints!read more

TBSP&E helped me get some apparel print work done with an incredibly tight turn around time. They…read moreexceeded my expectations with the quality of their work and Steph was a delight through the entire process. Will absolutely be going back. N

Pretty terrible experience. I tried to set up an order I was…read morehoping to pick up 5 days later. This was already considered a rush order that came with additional fees. After spending almost an hour setting up an order on their website (with an AI assistant constantly trying to push stuff on you), there was no confirmation email. I called the next day to see if the order got through. A sleepy gentlemen answered the phone and mumbled apathetically that he'd check and get back to me. He never did. I left a message the next day, asking for a call back to find out if my order had come through. I got a text on my phone the next day, reading: "Thank you for reaching out to The Best Screen Printing company. Please send us your design, when you need it by, size breakdown and quantity for your order at sales@tbsp.la to get a free quick quote.". So we were back to square one, with 3 days just out the window. I emailed them and explained that I had submitted an order through their website days earlier. They emailed back and said they wouldn't honor that order. They told me if I wanted to pick up any t-shirt by Monday, they'd use a lower-quality (!) t-shirt and charge an additional $20 above the additional rush order fees they had already added. I never write reviews, but here I felt compelled to.