Came in to get a battery change, Peter was professional quick and affordable. Will def return for…read moreall my watch issues.

Old school craftsman who seems to know how to fix any watch. Replaces batteries as well…read more Reasonable prices.

I received a custom order silver ring I'd purchased. I did not size my finger correctly due to my…read moreown over-approximation of my abilities, I thought it was much larger. Some people say this is common for men, hehe....I digress. I investigated online for how feasible and financially palatable a feat of this magnitude might be. The results provided by Google were optimistic, as they usually are these days due to the AI backed search engine....they know what we want. Possibility, hope, reasonable customer service. Due to my location during my sleuthing; I was directed by my hopeful companion, Google, to the jewelry store in my immediate proximity. Four minute drive...hell yeah brother...I'm in the truck and on my way. Seemingly assured of my abilities (again) that the first option, despite negative reviews, was gonna be a sure-fire no casualties mission. But lo, there was collateral damage, there was a crushing of childlike joy, obliteration of ego...folks....I'm talking casualties. I entered the scene of the crime, sunglasses on, ridiculously large ring in hand, likely sweaty due to palpable anticipation. The scene....a jeweler....the crime....murdering newfound internet given expectations revolving the reworking of fashionable metal....the victim....an idiot....me. A woman greeted me, gruffly, I explained what had to be done as I set the ring upon the countertop. Retrieving it for a closer look, she said, "I can't do it." I, visibly crushed, asked whether she knew anyone in the area that might be able to handle the scope of work. Her reply......."No one......" Seeing that I would receive no assistance here (damn you Google), a quick-step heel turn maneuver was successfully accomplished, and I retreated out the door after a brisk, "Then I suppose we are done here." She mumbled something about her tool being too small and not being able to cut through the thick band, but I was already gone. Sunglasses still on face....pretty cool.... Returning back to my sanctuary I was reeling from this massive blow to my world. I took the initiative once again; of petitioning the big G for an answer. It gave me one, and like from the heavens, I heard the trumpets call.......and they tooted out in capital font.....GOLD RUSH JEWELERS.... Not wanting to potentially waste valuable fossil fuels I employ to power my steel steed, dubbed The Vessel. I elected to type an electronic letter to this magnificent empire that ruled the north bay with a golden fist. It was not a grand communication, and I had no envoy to send but the current of the interwebs to word of this quest. Almost immediately, a mysterious figure who identified himself as Rick, answered from the nether. He told me that this could indeed be possible, but that I must send him photos of it in order that he gather a more complete understanding of just how thick this silver band was. Once his eyes set upon them, he advised me that one of his stalwart metal magicians nearby must be consulted posthaste. Unfortunately, the hour was late, and the shadows had gone, replacing the world with darkness as opposed to light. Their Rohnert Park location was closed....it was 9 o'clock....completely reasonable. I showed up, precisely at the time that Sir Rick passed to me, in order to encounter his wizard before the mobs showed up to plead that his miracles be worked on their own accessories. A very kind woman named Kat assisted me, and upon having me try on several ring measurements, we found one that suited my fit best. She did warn me that it may be difficult and may not come out perfect. Then she floated into the back with my ring, after a brief conversation with an unknown voice, the Conjurer Steven emerged. The conversation was fruitful, Steven said he would attempt it and do his best. He said that there was a possibility the transformation would destroy the ring. I said it was no use to me in its present shape, and that I would sign whatever needed to release liability over them. They let me know that it could take close to a week before it was attempted, but that it could end up being tended to quicker. The undertaking was still plausible, and with happy faces, we all went about our day. I saddled up the truck again and gallivanted off to work. Difficult first few hours of the shift, but then my cellular telephone device shattered my concentration. An unknown number was calling, I let it go to voicemail, I like to screen my calls. Spam....but wait Steven left me a voicemail. The job was done and I was free to retrieve the ring at any time. The work day ended and I sped off into the north, not using the freeway due to the peasantry clogging vital arteries. I'm a backroads kind of dude, never see me coming. Too many words to post. Great experience though from all staff, Kat and Steven are amazing.

I have been coming here to get my jewelry resized for the past 2 years and I leave in AWE…read moreevery-time!! The turn around is extremely fast and they offer very reasonable pricing!! Thank you so much for being so welcoming!

I took an old vintage Hamilton doctor's watch I paid $2k for in there for a repair. When I got it…read moreback it still didn't work. I took it in a 2nd time but again it wasn't working properly. Finally I sent it to LA to a Hamilton specialist for the repair. I wasted over $200. They should have admitted they couldn't repair it. Very disappointed in their work and I think they owe me in good faith a refund.

My favorite place for stunning vintage jewelry, made all the better by the fun, professional and…read moreknowledgeable staff! The fact that I now know them by name keeps me coming back for more! (Hi Claudette, Terry and Scott! ) After a few visits, both my sister and I pulled the trigger and bought ourselves amazing vintage Rolex watches. I feel confident knowing that our watches are verified for authenticity and came with original boxes and paperwork. Olde Towne Jewelers also helped me resize a vintage cocktail ring, and it fits perfectly now! I had a mariner chain bracelet resized as well, and they were able to make a charm out of the extra link! Love! 5-stars! Can't wait to return and find my next treasure!

Based on the great reviews here on Yelp, I brought in one ring to be re-sized and another ring that…read morehad a decorative part in the center of it broken off and lost. Greg Darcy was very patient in helping me decide how to replace the broken part of that one ring and did a great job in re-sizing the other ring. He was also honest with me about the broken ring. I thought it was solid silver but he told me it was silverplated brass. Thanks to him, I now have two rings that I can wear again. I highly recommend consulting with him for all of your jewelry needs!

I've had dealings with many, many jewelers, but my recent experience with Greg Darcy tops them all!…read moreI contacted him because I needed his help with a flawed wedding ring setting; three separate diamonds had fallen out in a 12-month period so I knew there was something wrong. He confirmed my suspicions and suggested an alternative setting. Here's the best part: I had brought in a bag of random loose diamonds with me that I had been accumulating over the last several years. In addition to the stones already in my original (flawed) wedding band, he was able to sell/trade all of these diamonds in order to provide me with TWO identical wedding bands! And, he did so at an unheard of low price! The rings are spectacular! If that wasn't enough, as a bonus he took a diamond necklace of mine that had been sitting in my jewelry box (unworn) for 2 decades and transformed it into a stunning set of diamond hoop earrings! He is amazing and loves to give new life to old and forgotten jewelry. You can be sure I'll be going through my jewelry box again to see what other magic he can perform! I'm so impressed with his professional but personal customer service. Greg is such a nice person and I 100% recommend him for all your jewelry needs!

Finally decided to get some of my old watches batteries changed. I happened to find them on yelp…read moreand decided to give them a try. I did call first to confirm they were open and that their cart is located inside the mall (close to Macy's first floor) The gentleman was nice and he was really quick. Surpringly the prices are very reasonable too. Prices start at $10 and and up. I was able to watch and wait until he finished. I will definitely be bring more of my watches done.

Tony help me today and he was so awesome and so patience with me, making sure my watch is…read morecomfortable when I used it! I will definitely recommend him to my friends and family!!! I'm Very satisfied. Thank you

Excellent store, very knowledgeable staff and manager, very responsive owners. Used to be a Rolex…read moreAD, not anymore, however still able to service high end watches. Manager called back, explained the process in details, gave options and wasn't shy to give an excellent advise.

I just adore this company. Both locations have exceptional customer service and they are very…read morethorough. They helped me customize my wedding ring and band using an heirloom stone and pieces from other rings to make it exactly how I wanted it. Recently took it into Saint Helena to be resized and they realigned and straightened it for me and it looks perfect.

Four-tunately, I was able to receive help again from the team at Oaks a fourth time…read more Considering my preferences, Adam thoughtfully proposed several approaches for resizing an antique ring, although from our prior collaborations, I know by now that whatever Adam thinks will work best, to simply yield to it and just let him work his magic: in this case, he deftly Ozempic-sized down an antique ring several sizes while preserving the ring's original shoulders and even the hallmarks inside the shank. But even more than the wonderful end result, it is--and always has been for me--the overall Oaks experience that is unmatched elsewhere. To do small things with great love is Oaks' way, and I hope their goodness will continue to inspire others, myself included, to also give our 110% in life.

I have been going here for years and find the staff here very helpful we are buying jewelry or just…read moregetting a repair. It's also great to support a local business.

I've known Dave for many years, and he is an expert of clock repair and antique clock repair among…read morehis many talents. I recently took to him yet another of my antique clocks to tune and repair and he did an outstanding job. I always very highly recommend his knowledge and extreme gifted talents. I love the man and will continue consulting him in future years. He is eager to help and always gives expert advice on his extensive knowledge of all clocks and other time pieces. I always look very forward to seeing him. Dave is indeed a great guy and knows what he is doing always. Thanks again bud!! Roger Knapp

I called them about a clock repair I needed. They never returned my call! I was even willing to…read moredrive there from Santa Rosa.

I have an old orient dive watch that I really like, but that has always run slow. I finally decided…read moreto see if somebody could help it run more accurately. After going to two other jewelry stores who told me they would send it out to Repair and it would cost between $400 and $600, I decided to try Andre Fleury Swiss watch company. Andre Took the watch and told me he would look at it and get back to me in a few days. Nice when the watch expert is right there working at his desk. A few days later, I went to pick up the watch. He handed it back to me with a smile and told me it was much more accurate now. There was no charge listed on the ticket. So I said, "how much do I owe you?" Andre said "that's all right, I'll catch you next time". "it's an easy watch to regulate... It didn't take much time at all.". If this were an old friend, I might understand that... But this was strictly business. Who does that in this day and age? Apparently, Andre does. Somehow, that made me feel just a little bit better about humanity. All I can do is give him a five star review, which is richly deserved. One other quick thing: his business is basically in an upscale office building, not in a mall somewhere. The building is really nice, and parking is a breeze. The restrooms are all unlocked... This whole experience was like a pleasant experience into the past, when life was easier and kindness was much more likely to be given to a stranger.

Unfortunately, I was not able to obtain their services so this review is based strictly on my…read moreexperience. I went here to have a battery replaced in one of my watches and the gentleman that helped me noticed right away my watch was missing some important components like the glass that covers the bezel. He recommended I contact the manufacturer and have it replaced and even provided me with the website information for the manufacturer. Instead of just letting me leave, he meticulously placed my watch in a protective bag to prevent any damage to the watch and apologized he couldn't assist me further. Based on my experience, and coming from a sales/customer service background, I really appreciated the customer service I was provided when he could've just replaced the battery to make a quick $40 and sent me on my way. Honesty and integrity. Very rare these days but greatly appreciated. I will be taking my other watches to them in the near future.

The owner is very kind, professional, and fast. The repair costs are next to nothing compared to…read morelarger stores. As long as I'm within driving distance of this shop I will never go anywhere else. I had condensation building up inside my watch and he took care of it on the spot - same day service. Highly recommend this business.

Good watch repair and battery replacement is hard to find now days. They are handle your watch with…read morecare and they are super timely with their service. Finding a good jeweler is hard to find. I am glad I stopped in and gave them a go.