Very friendly service, helpful insight on jewelry repair. I felt safe leaving my heirloom jewelry…read morethere. Will definitely continue to use them for all my jewelry repair

I took an old vintage Hamilton doctor's watch I paid $2k for in there for a repair. When I got it…read moreback it still didn't work. I took it in a 2nd time but again it wasn't working properly. Finally I sent it to LA to a Hamilton specialist for the repair. I wasted over $200. They should have admitted they couldn't repair it. Very disappointed in their work and I think they owe me in good faith a refund.

Absolutely love this vintage jeweler in Windsor. We made a couple of purchases. So happy with them!…read moreTruly beautiful craftsmanship. I picked up a gorgeous opal that fit perfectly and I knew it was meant for me, and a really nice silver chain for my son. Brenden and the entire crew are incredibly helpful and knowledgeable. They are friendly, professional, and actually take the time to give you their full attention. You can tell they care about what they do. They also specialize in custom rings and use precision technology, which is really impressive if you are looking for something one of a kind. Honestly, it was hard to leave because there was so much beautiful jewelry to look at. Highly recommend stopping in if you appreciate vintage pieces and great service.

I went there yesterday as my watch band was broken, Brendan said he had a perfect replacement and…read morehe also installed it which took time but he did not charge me for installing it. He also cleaned my wedding ring and told me it might need repairing in the near future. Great experience and I recommend going here. They have a wonderful selection of Jewelry and watches. In the past I purchased a Citizen Eco Watch at a great price!

We had such a wonderful experience here. I brought in my antique engagement ring with a very thin…read moreplatinum band that had somehow become badly deformed. We expected to leave it for hours or even days, but Mark was there and immediately took care of it in his on site workshop. He handled the ring with so much care and skill, restoring the delicate band back to its original shape. He also cleaned and polished it beautifully, and now it looks brand new again. We are so grateful and will absolutely be coming back.

Great experience! HONEST family owned business- all members very helpful, knowledgeable and…read moreresponsive. Pricing up front for ring sizing and appraisals. Work done in time promised. I will definitely return.

Highly skilled repair of my lovely brides wedding ring that was missing one of Its many diamond…read morechips. As well, I asked for a "re" antique of my wedding ring. Delicately and expertly done. Thanks again, Michael.

An absolute professional quality work, and super friendly. I have dealt with his store for many…read moreyears. i am very happy with all of his work.

There is a reason why this business gets an all star ratings and is in the top tier…read more This store came highly recommended by a client of mine. I randomly walked in off the street and they accepted me on a busy Saturday afternoon with open arms. The helped me with my grandmother's rings I inherited after she passed away. I chose not to sell them but instead have them sized to fit me. They took their time explaining my options and helping me with the best fit. They made me feel at ease and didn't rush me through the process. I brought all of her old paperwork from Meyer's jewelers from 37 years ago and the owner Terry was familiar with the people who sold my grandmother her rings back in the 80s. It was like something out of the time vault and the connection was made. The best part of all, they're super pet friendly and my big Belgian Malinois was invited inside where he was loved on by the owners and staff. I highly recommend Olde Towne Jewelers.

Terry is Terrrrry-fic! He got me and my fiancé great deals on our rings which we picked out…read moreourselves. He is knowledgeable, friendly, kind, and just excellent to transact with. Months later he serviced our rings (cleaning) and they both came out sparkling like they just got made that day. Would 100% recommend this place, and Terry!

Five stars for Mark behind the counter. Super friendly approachable he got me taken care of and…read moremade me feel super welcome. Definitely will be back.

Mark and his team are exceptional! Their expertise in precious gems and incredible custom pieces…read moremeans you will never go wrong using them for all your jewelry needs!

I had my wedding ring designed over 3 visits with Dan Trudeau following recommendations from…read morefriends and family and I still cannot believe how smooth everything went! I was not sure what I was getting myself into or what I even wanted, but knew it would be non traditional and unique. He spent time looking at my inspiration pics and "pulled me out of the ether," regarding what was and was not feasible. Was able to use a diamond from each of my grandmothers' wedding rings. He was transparent about the cost throughout, provided education on different jewels with thoughtfulness around important specifics I would not know to ask about; ease of cleaning, shades of gold, size of my hand, finger webbing, how settings and light will impact my choices, factors that influence longevity and maintenance. He was mindful to not insert his opinion outside of the structural capacity of my ideas, despite my requests. He searched and found different stones for me to see in person, much faster than I imagined was possible. At The final appt before the ring was built, he created wax version of the ring. I was initially concerned due to size/bulkiness, though he walked me through the details of how it would look differently upon completion which put me at ease. The ring was created with subtle details that he learned through our appointments about me; he specifically balanced diamonds on the band to support straight alignment in relation to my specific finger webbing (with only measuring my ring size and eyeballing my hand), "you can go rock climbing in this thing." Overall, this was a special experience I shared with my mother and finance in my home town. I will return for cleanings and highly recommend this place. My mother also had multiple items resized and repaired with prompt and beautiful results. The entire staff was kind and personable. They engaged intermittently along the way with their past personal and professional experience with different stones, designs, jewelers... After our first visit, I was just not sure if I was on the right track in part due to my severe indecisiveness, but all visits after that confirmed this was the right place to be and I am in love with the result. My fiancé was also pleased and appreciated the level of involvement that was asked of him, lol.

I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

Based on the great reviews here on Yelp, I brought in one ring to be re-sized and another ring that…read morehad a decorative part in the center of it broken off and lost. Greg Darcy was very patient in helping me decide how to replace the broken part of that one ring and did a great job in re-sizing the other ring. He was also honest with me about the broken ring. I thought it was solid silver but he told me it was silverplated brass. Thanks to him, I now have two rings that I can wear again. I highly recommend consulting with him for all of your jewelry needs!

I've had dealings with many, many jewelers, but my recent experience with Greg Darcy tops them all!…read moreI contacted him because I needed his help with a flawed wedding ring setting; three separate diamonds had fallen out in a 12-month period so I knew there was something wrong. He confirmed my suspicions and suggested an alternative setting. Here's the best part: I had brought in a bag of random loose diamonds with me that I had been accumulating over the last several years. In addition to the stones already in my original (flawed) wedding band, he was able to sell/trade all of these diamonds in order to provide me with TWO identical wedding bands! And, he did so at an unheard of low price! The rings are spectacular! If that wasn't enough, as a bonus he took a diamond necklace of mine that had been sitting in my jewelry box (unworn) for 2 decades and transformed it into a stunning set of diamond hoop earrings! He is amazing and loves to give new life to old and forgotten jewelry. You can be sure I'll be going through my jewelry box again to see what other magic he can perform! I'm so impressed with his professional but personal customer service. Greg is such a nice person and I 100% recommend him for all your jewelry needs!