I had Jorge and his father in our home to fix some water damage to the tops of some of our kitchen cabinets damaged by water and excessive weight. They rebuilt the tops of them in our home. It was so great to have the repairs done by people who know what they're doing! We will be doing additional work with Furniture Medic by MasterCare Experts in the future. I highly recommend them. read more

A neighbor accidentally drove his pickup truck through our garage and into our dining room. This caused major damage to the 9' wood dining room table we bought at an antique store 40 years ago, and cracked one of our wood dining chairs and snapped another chair totally in half, the back completely broken off from the seat and legs. In addition, a solid wood corner table cabinet 28"x28"x24" with a patterned wood top surface had two corners broken off and the top damaged. The construction company rebuilding our garage and dining room recommended Furniture Medic to restore our severely damaged furnishings. Furniture Medic did a fantastic job! The table came back looking absolutely gorgeous!!! The nicks and gouges and some serious scraping of the tabletop, including some from the chandelier prism glass pieces that fell and pierced the tabletop, were repaired and not one indication of any damage could be seen. Plus, they must have restored the original color of the wood so instead of dark and faded walnut coloring as it had been for many years, the table had much more of a bright golden brown color that looks fabulous. A previous owner had painted the legs and undercarriage an olive green which 40 years ago we thought pretty funky bohemian looking, and Furniture Medic called us to see if we wanted to keep the green or maybe turn that brown, too. We opted for the brown stain, and now we have a table that looks totally great and better than we've ever seen. Thank you very much to Furniture Medic of Carol Stream for their great work, and for restoring our furniture and spirits after this devastating incident! PS. They were also always super nice and friendly on the phone, too! read more

I recently had my 20+ year old dining table resurfaced and refinished by Furniture Medic. Unfortunately, it took them three different attempts to deliver a satisfactory result. The first two attempts failed because of multiple defects in the applied finish layer. In 11 months after the final delivery, a new defect had been developed - the swelling at the seam where the leaf meets the table. It was visible in multiple places. The explanation from Furniture Medic was that it was caused by moisture. I reject the possibility of getting the table surface wet since it has not been used for anything other than decoration since the last repair. Of course, it would be possible to get moisture from the room air, but what would be the quality of the applied finish and overall work and craftsmanship if this is the case? Furniture Medic refused to repair the defect under warranty. The company customer service was not responsive to my requests to repair the defect. Based on my experience, I would not recommend this company to anyone. Pros: * The technicians were friendly and professional. * The company was quick to respond to my initial request for service. Cons: * The quality of the work was poor. * The company refused to honor the warranty. * The customer service was unresponsive. Overall: I was very disappointed with the service I received from Furniture Medic. The work was done poorly, the warranty was not honored, and the customer service was unresponsive. I would not recommend this company to anyone. read more

$$$$ BUYER BEWARE DISGUSTING PRICE GOUGING $$$$ AND PREDATORY BUSINESS PRACTICES! They came out to give an estimate on fixing some water damaged cabinets and took them back to their shop. They did not repair our cabinets and proceeded to PRICE GOUGE $1105.00 from us to get our cabinets back that they were holding hostage because they took them to their shop and we decided to move forward with a higher quality company. So to clarify, the "general manager" informed me that they are "charging me for their time". They spent a total of maybe 30 minutes in our home, so you can do that math!! But explaining and justifying their "invoice" was just below him, as he dismissed it on the phone. They decided to charge me an arbitrary number because they were upset we didn't move forward with their subpar/inadequate plan. They then sent me an online invoice, I PAID it, and then they sent another one asking for more money the same day demanding it be paid before they would return my property!!!! It appears that they are really upset that we chose to go with another contractor who could actually fix the issues properly! The signature in their email says Furniture Medic "Integrity and Honesty in Communication-Pricing-Craftsmanship". Ironic isn't it!?!?! The only thing they communicate is PREDATORY PRICE GOUGING!!! Rick Armstrong "CEO" should be ashamed of conducting operations like this. The cherry on top, they ran over my front flowers and hedges on their way out of my driveway and left a tire track in the grass! We had to replace them. Business must be really bad if they have to resort to these kinds of tactics. If they act like this without even touching our cabinets, I can only imagine the quality of the work and services they perform and how they would back them up! It really sucks to get price gouged but in the end we seem to have dodged a massive bullet dealing with people like this. read more

I purchased a large desk that was made in France in 1910. It was located 800 miles away and unfortunately the moving process severely damaged one of the ornate corner bronze pieces. I was fortunate to find Furniture Medic. They did an extraordinary job duplicating it from one of the others. They made two corner pieces out of material that might be used for bonding a car as it would be impossible to make it out of bronze. One piece is when all the bronze on the desk (there is a lot) has been brilliantly cleaned and shiny the other for when someone forgets to clean and the bronze and becomes very tarnished. Its hard to tell which of the corner pieces is not the real McCoy. Excellent work, and many thanks to Brad. read more