Bad and worst experience Experience doing business with you especially worth mentioning the person's name "Mike". he is the just worst to work with I would say. Made the purchase for Sofa and Loveseat and later added Bunk bed along on 08/26/2020 and I was told that the delivery will be done at the end of Sep together as Sofa and Loveseat will arrive by then. got a call from Mike on the 1st week of October that there were some manufacturing issues and the delivery could be delayed and moreover they have the item back ordered and asked if they can deliver a different sofa and love seat with less options than what we ordered. I said ok as it was happening to everyone because of COVID19. after that I have got multiple updates but nothing been delivered, I said I've had enough and sent out an email and they responded back with below options, #1 Is take the original order ( fusion from newclassic ) without power as we have 1 in stock as of this email . picture attached below marked #1 . #2 is wait for the power set to come in ( approx. 7-14 days ) pIctured in below #2 #3 get a refund for the Sofa love and have the bunk bed delivered . If you choose this option my best advice will be to locate a new set first and then cancel because we have a waiting list 43 customers deep and if you come off the line it will not be avail. in 7-14 days . the above what exactly written to me. they have delivered the Bunk bed but not Sofa and Loveseat and there is no update. I called them to cancel the order and return the money. now comes the true color of these people: $499.99 bunkbed $100 protection plan (which we chose for Sofa and loveseat) $150 del and set up ( as per receipt its completely free and setup wasn't done) $51.49 tax $801 total as per the receipt bunkbed price: $379. Please don't buy from these people who wants to utilize and cash these pandemic situations to their advantage. Purchased at Furniture Town Woodbridge, NJ: sales people Mike and Pablo. read more

Warning!!!! Don't waste you money!! Although the sales lady Juanita was amazing!!! Shipping was a nightmare! Customer service on the back end of this store was horrible!!! Took a day off of work to get my bedroom set delivered!!! They were a no-show!!! When I called the owner basically called me a liar!! Whatever happened to I'm sorry I apologize the customer is always right!!! Please save your time and money don't shop at this furniture store!!! read more

BUYER BEWARE - BAIT AND SWITCH UPON DELIVERY I would give them zero stars if I could but the rating system would not allow that! I went to Furniture Zone in Middletown, NJ, my salesperson was Juanita I provided her with model numbers of Ashley products I was interested in. As she looked up the photo she said I have something identical in stock. At first glance it looked like a great. Upon closer inspection I noticed it was of much lower quality, poor finish, much thinner wood, glued drawers, no dovetail joints, etc. I expressed while it is a nice copy, I would prefer the Ashley product. She then said it is not a problem, 4-6 week lead time, and she would quote me. I was then quoted a very competitive price. One that was too good to be true I would learn across the next 8 weeks. Approximately Week 4 - Juanita called and asked me to "confirm the model numbers" of the furniture I ordered. I thought this was ridiculous as I simply restated I want the model numbers printed on my receipt. Week 7 - I called Juanita looking for my furniture. She said she would call me right back and never did. The next day I called the main customer service department looking for delivery and I was told that Ashley updated the model numbers but the furniture looks the same and I would receive my furniture the following week. I know this happens from time to time so I did not think much of it. Week 8 - Furniture arrived. As the delivery drivers were unwrapping the first item, I noticed the corners were chipped and scratched as if someone repackaged a display unit. This was later confirmed as the cardboard protecting the corners was marked with a label of different part number and said "Platform Base with Headboard - King". Not what I expected since I ordered an Ashley dresser. As I examined the furniture I realized this was exactly what I was offered in store. A cheaper brand of lesser quality. I was furious! IN SUMMARY THEY DELIVERED DAMAGED, PREVIOUSLY DISPLAYED FURNITURE OF A COMPLETELY DIFFERENT BRAND OF INFERIOR QUALITY. Sadly this could have been avoided if someone called and explained that I was incorrectly quoted, they would be unable to produce the furniture as printed on my receipt, and issued a refund eight weeks ago. Thank God for David who promptly issued my refund when he found out what his company had done! read more

Buyer Beware! When it seems too good to be true it usually is. Went in there over a weekend to look for a particular type of bed for my son. Surprisingly there was on I thought would be good enough and somewhat what i was looking for and since it was local (literally less than a mile) it made it even more better. The gentlemen I spoke with was very kind and told me that the piece was custom made and gave me the price and colors it came in. I assured him I was going to come back with my son in a couple of days to show my son and if he likes it I would purchase it . He told me it would take 7 days to come in which worked out well. I came back two days later with my son and a different saleman (jack) was there and he seemed like he was rushing me to make the sale since I knew exactly what I was coming there for. He told me that it would be $100 delivery (thought it was pretty steep since most furniture stores offer free delivery) and he didnt give any other options as far as pick up. I agree to pay the $100 for delivery and advised him it would have to be delivered to second floor bedroom since my house was a bi-level . He was fine with that. He wisked me to the gentlemen who took my info and payment. the gentlemen gave me my invoice and said they would call me when it came in . Flash forward 7 days later the bed came in. Jack called and said he will be delivering it the following day which was a wednesday. I work on Wednesdays so my husband had to take off to let the guys in (or so thought). I told Jack my husbands name and number and to call him when they had a time frame. Low and behold the next day the delivery guys show up without calling first. He told them where to bring the bed and since it didnt need assembly he thought it was an easy transaction and was planning to set it up. The delivery men were very nasty with him and said that they were not paid to bring it inside the house and that would be an additional $60. My husband was in shock and my neighbor came over as well as the delivery men were just leaving the bed in my driveway and it was raining. My husband was fuming and told them to leave. I called the store and was advised that my invoice says drop off only. I said yes because it didnt need to be assembled I was told. They said no they charge extra for another delivery service to bring it indoors for insurance purposes. I advised I was never told this information and I wouldnt have paid $100 if I was told this. I could pick up the product with a home depot truck for $25 or order a similar product from amazon for free delivery in my driveway. He gave me the number of the headquarters (or delivery I couldnt tell as they couldnt get their stories straight) I called and of course no answer and after about 40 rings I got a voicemail and left a message. Within an hour someone called me and said that they apologize (although not offering any solution) and said they would talk to their salesmen about relaying their procedures better and that if i wanted it to be brought into the house they have a different delivery service for that. I asked why the delivery service offered that service to us for $60 if they werent insurance and he assured me that the delivery service shouldnt have done that. After trying to assure me that i still got a great deal after all was said and done I advised him I will be visiting my salesman to talk this over with him (which I have yet to do) He caught an attitude and basically couldnt offer any other solution than to apologize. Bad customer service and poor salemanship. I would never ever recommend this place. Their customers come last. It was a shame because I did have to purchase more furniture for his room. I'd rather build it myself than to ever purchase from them again. read more

A one star is to high to rate this place. My mother was told she would be having her bed delivered between 2 and 7 by 630 she had heard nothing I called the store and was given an excuse that maybe they are running late but they would try to reach them so I waited a few minutes with no call back after a half hour I drove to the store it's now 7:00 and guess what they were all closed up for the night. So now we have no idea what's going on. They were quick to charge her for the merchandise plus a 75.00 delivery fee ,which 2 days before we were told 50.00 that should have been a red flag. Nothing like taking advantage of people especially a senior citizen. STAY AWAY read more