I'm in the market for a new vehicle and I have been looking at various dealerships close to home. I wanted to see a few new models of Jeeps and decided to give this location a shot since I drive by it from time to time. Pulling into the main lot area, I am approached by a guy in a white truck hauling another vehicle. He is going the wrong way through the lot. He sees my car with plenty of distance to turn but doesn't proceed to stop or move into the correct lane. Nope, he keeps rolling forward and gestures at me to back up. Really? What if someone else pulls into the lot from the street and is not paying attention? I get rear ended in a car that is not mine (rental from insurance). That's why I'm in the market for a new car in the first place! (someone not paying attention and running right into me). So instead, I back up a smidge and pull off to the side so the other guy can move by me. If I didn't move fast, he would have ran right into me. Turns out it was an employee. Really, this is how you treat potential customers? I was on the right side coming into the lot and this asshat is driving through like its a one way. I turned around and immediately left. I'll take my business elsewhere if this is the first impression I'm given. Nope. read more

Worst service I've ever received in ANY INDUSTRY. The level of incompetence might only be matched by their lack of giving an F. My car was in the shop for over a month. No updates. I had to always call. Was given numerous dates that were missed over and over again. Silly me showed up assuming my car was completed but of course it wasn't. Some manager finally got involved but things somehow got worse after it. On no fewer than 6 occasions I was told someone would call me back with an update after calling in for one. Guess how many times that call back happened? ZERO. STAY FAR AWAY! I warned you. read more

Fury Motors has continued to degrade over the past few years. They are not able to hold qualified staff. The work is generally subpar or incomplete. I cannot recall a time I have not had to take my vehicle back or phone for further information. May 2022 I had to have my Jeep towed, at the time I had no idea what the problem was, as the transmission was failing. As Fury was the closest Jeep dealer and all my past records are with them, I had it towed to them. I was given an estimate for the replacement of a "transmission engine". What even is that? An example of an incompetent service desk employee. Once someone with knowledge was available it was agreed that the work would be done LESS a 10% discount. The Service Desk gal repeatedly agree that the 10% discount would not be a problem. When I got the bill it was the full amount, no discount. Jessi Nitti proceeded to explain that the discount couldn't be seen, tried to explain how it would be calculated, gave up and said it was too complex. I did have to take it back. I did cancel the original payment. I did send them a check LESS the 10%. No one ever contacted me for over a month regarding this. When they did, I said I'd send them an additional $500 just to be done with them. Mike S said no one was authorized to offer any discounts, said no to the $500 and hung up on me. I don't feel it is my responsibility to know, within any organization, who has responsibility/authorization to do anything. Nitti repeated that it would be no problem at least 10 times. All new employees were once again front in center at the service desk since my last visit January 25, 2022 for an oil change-I also had to do a call back for incomplete work done on such simple task! read more

We traded in our old car for an almost new Dodge Journey. Dominic was very helpful and we did not feel rushed or any pressure. The car we saw online had already been shipped out to auction but he went out of his way and he paid to get it back for us a few days later and we ended up buying it. He also worked with us on our trade in to give us the deal we felt comfortable with. There wasn't a spare key originally but a few days after the sale was complete he called us and he had tracked down the spare key from the auction place and mailed it to us, now that's great customer service! We didn't even ask him to look for the key, he just did it and even after the sale was done. Couldn't be happier with the service here and would highly recommend shopping here again! read more

Fury Chrysler Dodge Jeep Ram - Cabin style car dealer - Auto Parts & Supplies Near Me - St. Paul, Minnesota

I would not trust this service department to do anything on my vehicle. They are the most unprofessional group of idiots I have ever dealt with. 2.5 hours later and they did not have the common sense to figure out what was wrong with my 2012 Jeep. I took it to another dealer in the cities and they figured out and fixed the issue under an hour. Fury's service department is rude, ignorant and confrontational. When I called back to tell them another dealer figured out what they couldn't, the dumb girl in the service department was argumentative with me and I hung up. She actually called me back to argue some more and tell me "they were glad they weren't going to have to see me again". The feeling is mutual, but that is immature and I want professionals working on my Jeep. Trust me, go to another Jeep dealer! I had a bad gut feeling not to go here for service. When I was shopping around for my Jeep I did not like the salesman and bought my Jeep from another dealer. However I went because they are closer to home, big mistake! They are also very inconsiderate to people who work for a living and need their vehicle to get back and forth. I scheduled an appointment to wait for my vehicle and it still took 2.5 hours. I asked about a shuttle and was told by the same ding dong girl above that the drop off and pick up was within a two hour window and that is when they have shuttle service. That is extremely unreliable and inconsiderate to the working class. There's just nothing right about this dealer! NOTHING! read more

We have purchased two new vehicles at Fury and have been taking both there for service. However, over the past few months Fury's Service Department has gone to hell in a handbasket. People who have been there for years are quitting and Customer Service? They've never heard of it. They recently had my wife's Pacifica in the Service Department for over six WEEKS. Not hours, not days, but six weeks. We had to call them more often than they would call us for updates and every update contradicted another. Find another location for service. They have disintegrated and we won't ever return. read more

Horrible service department! Summer and Marisa? Two of rudest women I have met in my life! The Management/Owners clearly don't care and that's how they try and run their business. This place is seriously a joke! read more

Total emails not returned: 7 Total Calls not returned: 4 Times vehicle was sent back for collision center repairs: 3 (and now having car repaired by another collision center) I brought my vehicle into Fury Autobody for repairs and provided them with insurance company information to start the process. That day, they informed me that the inspector would be out to inspect my vehicle. Fast forward a month later, we call Fury because we have not heard anything. Much to our surprise, no work was completed, and the inspection had not even taken place. Monique was rude and indicated that I needed to call and find out what was going on, even though she had told me when I dropped off the car that they would have the inspector out that day. During the time of having a rental car from Fury, I learned that the rental they gave me had expired tabs. I called the service manager three times without any return calls, and then we called the autobody repair shop manager who was finally able to get proper tabs for the car but we had to go pick it up ourselves. Eventually, the green light was given to proceed with repairs, and we were called to pick up the car- three months after we started the process and after 5 unanswered emails about the status of the vehicle from Monique. The car was poorly repaired (18 photos of areas of concern) and Fury cited the insurance company was at fault because they had to use recycled parts- however the recycled parts they selected were in poor condition (road chips, discolored logo etc.). Fury worked with the insurance company and repaired the car again with new parts. We were then called and told the car was done, again. No lead time was given and I happened to be out of town for the week on business. I was told I would be charged for the rental car out of my own pocket until the point I could return to MN and return the rental. Eventually, we worked this out with Fury and they agreed to not charge me for the 5 days. However, I was not allowed to pick up my car unless I paid the $4200 to Fury because they had problems with billing the insurance company for the rental car I needed to have for 4 months. I was left without a car for one week while the insurance company paid Fury. At the time of dropping off the rental, I identified additional areas of concern where my car was not properly completed, and I rejected the car for repairs a THIRD time. When I picked my car up 4 months after dropping it off for the final time, we discovered that the bumper was painted a different color, they had filled in a hole with a SHARPIE (found after washing the car) and that they had left cigarette butts in the car. When we mentioned the cigarette butts to the Shop Manager, Joe, he became very defensive and alluded to my husband that they were MY cigarettes (to which I don't, nor do I know anyone who does smoke). I called Fury reception and asked for the head manager at Fury and was given Bill DAggasio's name. I sent Bill an email, another email, and then a voicemail and a final email asking for a sit down to discuss all of the problems we experienced- he never returned any of my messages. Unless you want a massive headache, don't deal with Fury. We purchased two cars from them and have their Business elite program. We are pulling our Business elite account and will never be bringing either car in for service at Fury ever again. I gave Bill a direct opportunity to make things right, but was yet again ignored and the lack of response indicates my business is not valued. read more

We recently had our 2013 Jeep Wrangler serviced at your location. As a first time customer, not only was my wife not greeted but after a $200.00 dollar check engine diagnosis we did not even have our vehicle washed. I figure this is a standard service.. or it was at any other dealership we would have our vehicles serviced at. read more

My Jeep Cherokee had/has a knock in the engine. Fury Motors replaced the lifters under warranty and the knock was worse. They declined to do any further repair saying that Jeep engine just makes that noise. I have filed a complaint with the MN. Attorney Generals office. Bad Faith by this dealer and Jeep. Never again will I go to this dealer for buy a Jeep product. read more

I recently saw a Jeep on their website that I wanted to see in person. I called the dealership and gave the exact stock number and asked which of the 3 Fury locations had the Jeep. I was told that the St Paul location had the car. I drove from Golden Valley to their South St Paul location. I ended up being greeted by the guy that had taken my call. He asked if I would wait a few minutes and he would help me. About 20 minutes later he came back with a different salesman and indicated this other person would be helping. Fine. So this second person proceeds to search high and low for any trace of the Jeep. On the lot? No. In service? No. At the body shop having something fixed? No. The sales manager was very upset because they had just paid to make new keys for this missing Jeep. He finally assumes the Jeep must have been moved to their outlet lot. He has no way to check and said I would have to drive to the outlet to ask if they had it. He made a snarky comment about the outlet lot having inferior sales associates and apologized for not being able to help me at the other location. In the end I left. They need better control of their sales inventory's location. Losing a vehicle isn't a great first impression. What a complete waste of a 25 mile drive to Fury. Save yourself the effort work with a different dealership. read more

Unprofessional to say the least from the service department. The "new" manager followed up from a week old voicemail after 9:00 PM last night. I'm pretty sure he violated call policies on that one. I'm researching that today. We purchased a new vehicle from Fury two years ago and had a wonderful experience however based on the consistently unprofessional service department we will never purchase from Fury again and will never recommend them to anyone. read more

If I could give NO stars I would. Sadly this used to be my go to place for service on my Jeep. I bought my 2012 Jeep Wrangler from the dealership and wanted to keep servicing it where i bought it. Keep in Mind. I drive TWENTY FIVE miles to come here.. past 3 different Jeep Dealers. My main reason for doing so WAS Matt Taschner. He was appreciative, understanding and most of all he GOT THE JOB DONE. He warned me that he would be leaving the dealership to work for his family business and wished me luck. I knew that should have been my hint to take my Jeep somewhere else. Since he has left it is AWFUL to bring my Jeep in. I have had a rattle in the front end for a little while and brought it in to have that looked at under warranty and also an oil change. The dealership called and said that the rattle was normal and my car was ready for pick up . I came into the dealership to get my car and inquire about the rattle and talked to a nice Express Lube tech and explained to him the rattles and asked if he could come out to my car with me so I could show him the rattle . he climbed under my jeep and started to shake the rig and I heard the noise right away. He found that it was the Steering Stablization bar and we set up an appointment to have it fixed. When I got in my car I noticed that they didnt do the oil change either that it was in the dealership for. Fast forward to my appointment and I am now dealing with Stephanie. I explain to her the issues.and that I wanted the life time warranty alignment completed as well. and that my oil change was not done at the last appt. She types it all in the computer and sends me on my way with a loaner car and will call me. Stephanie then calls me later in the day and says that they can not "replicate" the issue and that my car is ready for pick up. I then told her to ask Jeremy, the express lube tech that helped me find the rattle to show her what I was speaking about. She got defensive and snapped back at me and said "He is not a certified tech so he can NOT make suggestions, and that the rattle was coming from my AFTERMARKET Sway Link Disconnects" To which I responded, well.. he found the rattle that I have had my car in there for before that your CERTIFIED tech can't find so please ask him to show you. To which she responded that she could not. So I then told her to have my car ready and the tech ready to SHOW ME the rattle and that the disconnects were the cause of the rattle. She said she would see what she could do and call me back. Instead.. she had Jeremy the tech call me back and he said that he bought the tech outside and showed him the rattle to which the tech responded (ohhhhh) and come to find out they needed to replace TieRods and and Drag Link Bar. Hmm Interesting since before Stephanie said it was just the Sway Links causing the rattle. They had to order in the part and would call me when it was done. Stephanie then calls me to say that they can not find my Key Lock (they found one) And with an attitude said that they needed me to tell them where it was to get my car finished. I told her that if she had listened I told her the Key Lock and EXTENDER was in the glove box for them to use on my wheels. I receive another call that my jeep now has to be driven to another location since their service department can not do my alignment since my tires are too big. No biggie, whatever but wouldn't they have known that when I made the appointment considering my Jeep has been in there since it was bought? Finally I get a call that my Jeep is done, I come out to get it and they tell me that the rattle is still there, and that they are still blaming it on the sway links. Did they do anything or repair anything? I have no idea.. .I was so disgusted with the service department and their treatment of me that I will never go back there again, nor buy another car from them. I will ensure that I tell everyone I come into contact about my experience as well. I got a survey direct from Jeep asking about my experience to which I have not received a call back upon and also have emailed Dwight Smith, their manager about the experience yet never heard anything back from them either. Listen to my warning.. terrible.. terrible place.. My vehicle is under warranty.. why can't they fix the problems rather than try to dodge repairs and "unable to replicate" the issue? read more

Great Service Experience. My 2014 Ram needed a repair in a hurry. The drive line specialist knew exactly the problem- where as my two closest dealers had no clue what was wrong, nor could fit me in their schedule. This is a serious Mopar dealer. The crew over nighted the part and put me in a loaner. I must share with you, the 2014 Ram 1500 should be called a Bently 1500- it rides so well, quiet and 23.5 Hemi miles per gallon on the highway! read more

I've had repeated problems with the service department and would never go back again. They are very unfriendly and unhelpful. I bought an oil change package which turns out expired before I could use them all....very unethical and unhelpful staff. Also had an oil leak following service completed at Fury. read more

I had a decent experience purchasing my car from them but after that it's been a nightmare. They do good work but they are so unorganized, I had an appointment to meet someone (I don't want to mention names), I pulled in waited over an hour, they finally told me I had to pull out and leave because they needed the lane to do an oil change. They told me I should try to call him. Even the manager walked by and said he was looking for him and never came back to tell me he had left for the day. Most resent experience, I got a letter from them saying they need my car and are going to give me an exceptional offer, I made and appointment and talked to some random sales person who had no idea what this offer was about, transferred me to the used car manager who is very unpleasant to work with. He gave me a super low ball offer to buy my car and told me "you aren't going to sell it anyways, have a good day." I couldn't believe I took time out of my day for this, now they have a very upset customer over an offer they sent me. read more

I bought a used truck from Allie who was awesome to deal with, granted it was her second day on the floor so she was pretty low pressure and obviously happy to be there. I believe it was Myron who was helping her with the sale, he almost chased me out during negotiations but I believe he was trying to teach her a hard line approach. After the sale they even hooked me up with 30 days free at the Downtowner car wash. The finance department straightened out everything Myron screwed with his hard line approach and they were very easy to work with. Joe was accommodating in every way and even got me a better rate than my credit union could get me. Joe was great for explaining things as well, when we ran into a term or phrase that you don't see everyday and sounds foreboding, he didn't give you a weird look he seemed to genuinely care that I knew what was going on instead of just getting my signature and getting me out the door. Overall I would gladly go back and work with Allie and Joe in the future and I fully recommend them. read more

False advertising both on-line and in-person. Saw an ad on-line for a Jeep Grand Cherokee - so my husband and I drive 30 miles to check it out. After calling about the vehicle, I made an appointment, they said the car would be waiting for me upon arrival. When we got here, they couldn't find the car. We waited about 20 minutes while they tried to figure out where it was. The Jeep they brought me to drive was not as advertised. (For instance, it listed a panoramic roof which is what I wanted, but this vehicle did not have a panoramic roof.) When I got in the car, it smelled like smoke. The sales person I was working with told me she smoked and it was probably her. Ok - sounds reasonable. The passenger side washer-fluid did not work. The sales person I was working with told me it was probably frozen. Ok - sounds reasonable. However, I did like the vehicle. We ended up finalizing a deal over the phone. I asked specifically about the cleanliness of the car - she assured me the car no longer smelled like smoke. So, I bought the car and now I sit in the (freezing) customer 'lounge' trying to get my washer-fluid thingy fixed - because it was not frozen, it is broken. The car still smells like smoke (they gave me a coupon for the Downtowner car wash to have it detailed). I like the car I purchased here. Of course, I always feel like the dealer gets the better deal, so I can't complain about the deal; it was my choice. But, I will caution about Fury and wouldn't recommend the dealership based on their false advertising both on-line and in person. I believe they will say anything to make a sale. read more

We will never go back! We arrived Monday morning at 11:00am to find that most of the new car salesmen and the used car manager were offsite with the GM. After waiting 2 HOURS they returned and provided numbers that didn't even remotely match what we had received in a flyer from them. It was a total Bait and Switch! What a waste of our time read more

I called Fury motors to order two fog lights and a Amber turn light. When I went to go get them installed after receiving a phone call that the parts were in I arrived at the dealership to be told that the parts weren't in. I played them a voicemail stating that my parts were there so they brought my truck back in from the time that it took me to leave the service area to go to the customer lounge they called me back minutes later they had to replace the bulbs. I will say I should've asked them for a quote because they charge me $101 to replace three bulbs that just took minutes to replace, but to make things worse as I got on the Wakota Bridge traveling at highway speeds my hood came up, they had forgotten to latch my hood. I called on four separate occasions and left messages not only for the service manager but also the general manager of the dealership it took them six days to respond and when they responded it was The service writer that called me back and to make things right they offered me a free oil change this type of service is just not acceptable in today's business climate. Businesses need to understand that customers like myself just simply go away I am looking for new truck I won't buy it from that Dodge dealership I recently did spend over $3000 on my 2004 truck but not from Fury. I do not recommend servicefrom this dealership. read more

I bought a jeep liberty for about 13k here in 2012. I just finished paying it off when I received a letter last week from Steve Davis, a used car manager here. The letter stated that they are completely depleted of these jeep vehicles and might be able to offer a great price to buy it back. I called to inquire and got a secretary who set up an appointment for appraisal, promising it would only take 10 minutes and that people have been very happy with the prices offered for these cars. When I came in here the appointment didn't seem to matter, they stuck me with whoever was around regardless of the time or person I was supposed to meet with. I immediately sensed the letter was a scam to get people to come in and buy another car from them. When I told them I was not interested in a new car, just selling the jeep like the letter had said, they offered me 1k for the car. Which is worth at least 6-7k, runs great with no rust or damages. It also took nearly 40 minutes. What a misleading, slimy way to waste people's time. I will never open another letter I get from this place. Thanks for treating a previous customer like an f'ing idiot and thanks for wasting part of my night. read more

Fury has the worst customer service of any dealership in the Twin Cities. If you make an appointment for service, they don't end up getting to your car for hours to even look at it. If you pull in for an oil change, no one approaches you and you have to try to get one of the service people's attention. Their hours of operation are laughable. I have been a long time customer of them just because of proximity to my home, but I am done with their antics. I would rather drive somewhere further for a better experience a customer where I feel like my business if valued. read more

DO NOT GO HERE!! I am never going back to this place. I made an appointment three weeks ago to get my car fixed. I wanted the earliest appointment which they gave me. When I got there, no one was willing to help. The staff was walking around looking at me, not even a Hello. I then went to their service desk, where one of the supervisor was at. He didn't even look at me, or say a word. He just walked away. As I stood there for another ten mins, he kept walking back to the desk and away. He could of at least said "I'll be right with you" but nope nothing. When he was at the desk he was even being rude to his own employees. I was shocked at how he was belittling his technician in front of customers. When he did acknowledge me to ask what I needed, I told him. He then just walked away again. I have no clue where he went or what he went to go do but when he returned, he had a "quote" of how much it would cost to fix my car. He quoted that it would 480.00 and I agreed. Before leaving I asked him how long it would take, and he said it should only be two hours. They did not call me back until six hours later! When I got there, they told me my total was 800.00. How can that be? I asked, and they couldn't even give me an answer. They just looked at me like I was the crazy one. I couldn't take my car if I didn't pay, and the guy that helped me was gone for the day so there was no way of finding out how he quoted me 480 but the grand total was double that. I paid the 800 to get my car back. Just the next day, my car started making a loud noise that I've never heard before. I will NOT be bringing it back. This has been one of the worst experience I've ever had. No customer service, rude staff, and my car is still not fixed. I'm out 800 dollars and my car is acting up even more now. At first I thought it could be that they were just busy and I came in on a bad day but reading all these other reviews, I was wrong. They don't care about their customers and are all about cheating to get more money. They should be ashamed of themselves. Which I'm sure they could careless of what their customers have to says. read more

Parts department- I have bought several items for my Grand Cherokee at Fury. The parts guy was solid. He was all about customer service. He prevented me from spending money on something I didn't need and directed me to the correct part. Then he found the part in the metro area so I could get it immediately. He went above and beyond what is necessary and was happy to do it. read more

Bad experience here. Lots of red flags. Inaccurate information given between manager & sales. Multiple times, we were told one thing and then another:( read more

I had some work done here and it was the worst experience I have ever had. The problem I was having was related to some previous work they had done, and they refused to even wave the "inspection" even though I told them what was wrong with it from the beginning. That was not even the worst. What killed me is when I went to pick up my vehicle they tried to charge me $80 more than what they had quoted me on the phone. When I pointed out their error the service technician was flat out rude to me. Rolling his eyes, he muttered things like, well I guess the customer is always right, and pounded on the keyboard. Not only do they try to price gauge their customers, but they are also completely unprofessional. Don't go here. read more

Went into fury in October for ignition recall had another appointment that day to get antifreeze flushed at another mopar dealer, service person asked if he could do anything else showed him my coupon he matched price and was all done in a hour nice flush fill and ignition recall. read more

Have waited a year to see if I would cool off about this experience, but the insulting offer we received to buy back the same car we paid twice as much for just over one year ago was the last straw. Steve Davis lied to me about the radio in my Grand Cherokee being fixed before it was sold to me (it took three trips to the service department on MY initiative to get the radio replaced, which it clearly never was to begin with as Steve said), and it's obvious to me there were known mechanical issues with the used car my daughter purchased, even though Steve assured us it was a high quality car (but buying a service plan might be a good idea). The engine light started coming on less than a week after it left the Fury lot and it's been nothing but repairs ever since. CLASSIC car salesman schtick to move merchandise, innocent buyer be damned. Needless to say, I do not recommend Fury Motors to anyone. read more