I have been coming to this salon for 14 years. I am very disappointed in the recent management and customer service of this salon. I have enjoyed one of the stylists and her talent. That is why I continued to put up with the poor customer service and management. I am officially moving on from this establishment. It is very sad to see good talent run by poor management. The front desk help also needs better training & professionalism in dealing with clients. read more

I can't tell you how much I enjoy going to Fusion 3 to get my hair done. I have been living in Arizona going to college and I will fly home just to have Allison (Allie) color and cut my hair. She always knows just what I want and does an incredible job. Allie does my full highlights and haircut and my hair never looks as good as it does after an appointment at Fusion 3. I have a lot of hair so it takes a lot of time to get through a full highlight and the Allie never seems bothered by it. What's even worse about my hair is that after my shampoo my hair tangles up like no ones business. I tease Allie that she probably hates seeing my name show up on her schedule because of how much of a pain my hair is, but she always smiles and combs it out without any pain to my head! The rest of the staff is so friendly and welcoming and they have great Aveda product knowledge. I highly recommend Fusion 3 for all of your hair needs! read more

I've been a customer of this Aveda-associated salon for five years and after getting my hair done in top San Francisco spots for several years, I'm so happy to find a quality East Bay salon that means I never have to drive to the city again. The Aveda products rock, especially the hair color products. I get so many compliments on my red hues! It's unique in that you are welcome to frequent various stylists, so if yours isn't available, you can meet someone new for your service. The extra touches, hand massages and aromatherapy scalp/neck massages are special, too, as is their yummy tea/coffee. They are just very professional and consistent across the board. Love 'em! read more

I found Fusion 3 in Pleasanton when I went on Yelp. We had just relocated and I needed to find a good hair salon. After trying at least 5 places, I finally got lucky and tried Fusion 3. It is such a great place, I trusted them with my daughter's curly hair. The shop has a nice ambiance, truly more "spa-like" than most. The hand massages, and head massages always relax, and the colorists are very good. I highly recommend it to anyone. read more

This is where I will be getting my hair done from now on. I found Fusion 3 here on Yelp, and decided to treat myself. I have been avoiding hair salons for a few years now (yes, years), because all of my hair experiences in the past involved either cheap salons for a basic trim or really expensive salons that would do a whole hair change haircut, but at these salons, my hair type would never be taken into account and, after the first wash, I would hate how the cut looked with my natural hair (3A curl, but fine texture). So, upon deciding to splurge, I looked into Fusion 3. I saw two prices online for a cut, and determined that I would like to get a cut from one of the training stylists to get it a little cheaper and to help the stylist with their training at Fusion 3 (These hairstylists aren't necessarily new to haircutting, just new to this salon and this method). Unfortunately, no newer stylists were available during the time that I would have liked to receive a haircut (same day appointment and I had very limited availability, so that's totally on me) so I was given the option of a senior stylist. This is a significantly more expensive haircut. However, there is a $20 discount to newbies, so my haircut was still relatively inexpensive, and Fusion 3 really seems to care about a person's budget. They were very clear about their pricing and discounts upfront! This made me feel extremely comfortable booking the appointment. I arrived 30 minutes early, and the front desk associate was very kind and offered to sit me in a chair, offered me beverages (I chose coffee) and welcomed me to wait. By the time of my appointment, Olivia arrived right on time and introduced herself. Now for the fun part of the review. Olivia took into account my curly hair type at first glance. I had been rehearsing in my head how to explain my hair type and that I prefer a haircut that would add definition, minimize frizz, and be effortless. She took the words out of my damn mouth before I could tell her those things. Basically, Olivia saw my hair type and knew exactly how to treat it. The month or so of hair videos I watched on YouTube on natural hair cuts and how to ask for them were completely unecessary. She listened to every word I said, and when I told her the prefered length I wanted cut off, she was sure to demonstrate that length on my hair by hiding the hair she would cut off in her hand, just to ensure we agreed on the length and that we both understood how much would come off. This is vital to those with curly hair, because two inches off the ends could end up looking like four were taken off after the curl springs up. She understood this concept and made sure I did too. Then, I explained that I was having a major problem with frizz and wanted my hair to be healthy. She recommended a wonderful oil that I absolutely love, but admittedly wasn't in my budget that day (I didn't tell her this though). She demonstrated the oil, but never pushed me to buy anything! (I WILL be back for that oil when I next get paid though. The product speaks for itself). Then, I received the best shampoo experience of my life (that scalp and neck massage though). Next she cut my hair, and sure enough, my curls sprung to life. Some areas of my head like to lay flat, and she showed me a technique to curl up these flat areas without an iron, and then had me practice to make sure I can do it too. At the end of the cut, I timidly asked for a few more framing pieces around the face, and she more than happily obliged. I live my haircut, and even better, it looks the same when I style it! Yay! I was nervous about the blow dry portion, because I wanted my hair diffused and wasn't sure if they did that here. Olivia pulled out the diffuser before I could ask. Now, while I love the work Olivia did and scheduled another appointment with her in a few months, the best part about this salon in my opinion is the extensive training they are all required to have, making all hair stylists here as equally knowledgeable as Olivia and as she put it, "The bomb dot com." I would trust anyone here. Upon leaving, the front desk did not push a single product, and instead gave me a few free samples and referral cards (that will give me a significant discount if I refer friends). I'm kicking myself for not buying that oil, but that's on me. I didn't get that awkward feeling of being expected to buy it. Overall, I love this place, and will be back! Thank you!! read more

Megan at Fusion 3 in Pleasanton is outstanding! Always professional, on time, and amazing at what she does. If you are looking for a new change in your hair, I recommend going to her. She took my hair from being 3 different colors (not on purpose my hair just fades that way) to a bold a beautiful red head. I said I wanted a deep red and provided her with a picture and she achieved EXACTLY what I wanted. Basically Megan is amazing and is KILLING IT in the hair game! read more

Not happy overall with my experience. My service felt rushed and took less than 30 minutes, but the cost was $60. I had pictures taken that day and my hair did not turn out welI, I would expect more after just a few hours from the appt. This is the second time I wasn't satisfied, probably will not visit again or recommend. read more

I will start by saying being mixed (black / spanish) is not easy! It is really hard to get anyone who knows how to do mixed women's hair. Let's face it Fusion 3 might be a busy salon, but if it wasn't busy than it would be questionable! This is buy far one of the best salons in the P-town area! I get my fun color extentions done by them! And did I mention the Aveda be curly hair product?? YEAH ITS THE BEST!! LOVE YA GUYS AT FUSION KEEP UP THE GREAT WORK read more

I have been going to this salon since 2001 and have always been happy with the service. I especially like the "team" atmosphere, which allows me the opportunity to schedule appointments around MY schedule. I have never had a bad experience although some visits have yielded a better result than others, but that's par for the course when getting hair cut/colored every couple of months. I recommend this salon without the least bit of hesitation! read more

I have been a customer of Fusion 3 in Pleasanton and especially of "Rachel" for several years now. I also love the fact that they use Aveda hair and skin care products. As another customer has stated in her comment, the "Team Environment at this salon is great - I have also experienced other stylists when Rachel was not available and have been very pleased with the results. Highly recommend this salon!!! read more

Updated! 9/30/2007 - re-rated from 4 stars 5+ stars! I went back and got a cut and color for the second time yesterday. My stylist was Dailene who did my color last visit. She has been promoted to an advanced stylist and congrats to her as her promotion is so well deserved. I re-rated them to 5+ stars this time since the "temperature" issues I had last time went away. And, I just love the service I received: awesome product, great stylist, comfortable environment, and most importantly - the little stuff like keeping the appointment right on time to include not just the start time but also the finish time; the hand massage while the hair conditioner sets, etc..... Awesome! --------------------------------------------------------------------------------------------- It was my first time there and I got a cut and color. Oh, they also participate in the Aveda Pure Privilege program, so if you buy Aveda stuff (they have the whole line) there, you'll get your points. I waited a few days after I had my hair done to write this review as I wanted to see how the color would wash out, and if the cut can be easily re-styled by myself. OK, so after 2 washes and 2 self-styling, I am very happy with the results. The "demi-glaze" color remained vibrant and my hair actually looks so healthy and shiny..... with lots of "bounciness". The layers are done perfectly that it is not difficult to re-style at all. The services were great. I had 2 different stylists work on my hair - one for color, one for the wash, cut and blow-dry. Both stylists were still in the "training program" but they worked like pros. At first, I was kinda concerned, since they looked so young, but after they started working on my hair, my concerns went away. Separately, they were very sweet and focused so intently on their work - attitude is everything, I would give them both 5+ stars (Daileen and Whitney). The only reason why I rated Fusion 3 with four stars and not five, is due to the temperature control in the salon. Granted, it was probably one of the hottest days ever on the East Bay, but they just didn't get the inside temperature under control- especially, when most clients had to be under the hot blow dryer. I started to get so sweaty and uncomfortable..... But hey- don't get me wrong, the temperature is not going to turn me away - I am definitely going back and will become a regular! read more

Both my girlfriend and sister go there and finally got me to try it. I was a bit put off by the price, but I see that you do indeed get what you pay for. The scalp and shoulder massage at the onset and a hand massage during your shampoo pretty much cover the cost over a normal cut a barber shop (the best local clip joint is Cosmo's, btw). Back to THIS review, though: The staff is easy-going, welcoming and professional all at the same time. PROS: massage!; Janet CONS: They are an Aveda concept salon and carry only those products read more

I have been a client for maybe 3 years - maybe more...a really long time! I am always impressed with how professionally run the salon is. I have a primary stylist (Kaleen) but what I really like is that its no problem at all if I want to change. I have never witnessed anything but a warm, inviting business that truly keeps focused on its clientele. My pet peeve (AT OTHER SALONS) are appointments that run late or stylists that are overbooked. This has never happened to me at Fusion 3 - not a single time. I can always count on my service running the 2 hours it should, I'm never left sitting for unnecessary time and the environment is always stress free and relaxing. The staff all seem to get along really well and are serious about their work. The salon is beautiful, very clean and up to date. I also really like the automated appointment reminders and the ability to schedule appointments through the website. I feel like the owners do their best to stay on top of new trends and technologies. Oh and my stylist - she is a wonder with color. =) read more

I have been going to Aveda concept salons for 6 yrs, so when I moved, I knew I had to find a place that used this product only. Fusion 3 Salon in downtown Pleasanton is my new spot. They were very friendly, the place is nicely kept & my stylist was great at listening to everything I wanted regarding my hair. I have thick straight hair & have been adamant about not having any straight edges to any part of my hair. Alisha followed & addressed all my concerns. She is fantastic. I highly recommend this salon for those of you picky salon scavengers. As a first timer, they gave me some gifts too. Free stuff always a plus! PS contact me if you want a referral then we both get $10 off. =) read more

So I have always been a fan of Aveda salons. When I travel and need a hair service, I always look up salons on the Aveda.com website. Naturally, when I moved to California, this is how I located my new salon: Fusion 3. While I originally visited the Pleasanton location, I moved along with my hairdresser, Anna, to the Livermore location. Anna is such a perfectionist and regardless of what length or hair colour I decide on, she always exceeds my expectations! Being a sales professional, it is so critical that I look my best and with Anna and Fusion 3, I know that I will! From the greeting by name every visit, the welcome gifts on your first visit, the complimentary makeup touchup, the great recommendations for skincare and haircare, and the general friendliness of the entire staff...ending in a followup phone call/email after the visit to insure that I had a great experience...Fusion 3 is class act! read more

I found Fusion 3 Salon in Livermore after I couldn't find any quality salon in Tracy. I live in Mountain House and the closet is Tracy, but I'd rather travel to Livermore where I know I can get good, quality service I am used to. I see Melissa who was a new talent at the time, and know she has moved up to the middle, more experienced level. I am happy with her and her as she listens to me. It's hard to find good service these days. I love Aveda products and they use those in their salon. They smell really good and are mostly natural. I will keep on going to Fusion 3 and Melissa who is my favorite. read more

*** Review is for a men's facial only (no hair services) *** I was given a gift card as a gift for my birthday and I was hesitant to use it given I already have a trusted go-to hairstylist in Pleasanton. I was told my another friend that I should indulge and schedule an appt for a facial. Oh boy have I been missing out! The young lady took her time and it was just incredibly relaxing. I now treat myself to 1 or 2 per year. It's a great treatment/ experience for both men and women alike. read more

It's pretty ridiculous that I'm just now writing a review for Fusion - I've been going here for 10+ years! So, how do I put this...I have amazing hair. I do. I'd like to say it's all genetics but that's a very small part of why my hair looks so good. I owe a lot to Fusion 3. Alysha in particular. This girl just knows color. I'm constantly getting complimented on how good it looks. And it's kind of like she's a mind reader. I'll give her a short description of what I want and she just gets it. She really should be doing hair for celebrities - she's got skills. I've also seen pretty much the entire staff here. They have a team-based system so you don't have to feel weird about seeing another stylist if "yours" is booked. Everyone is excellent and I always walk out of Fusion feeling like a trillion bucks! Thank you Fusion 3! I love you! read more

I have been going here for 4 years now. Best service. Love Karen and Nancy!

I have been getting my hair done with Rachel for almost 2 years now and she is the best. She also did my hair for my wedding and I just brought in a picture of what I wanted and she duplicated it exactly! The other girls did my bridemaid's hair and my mom's and they all looked FANTASTIC! It isn't the cheapest place around, but Rachel is definitely worth the money. Now for the bad stuff... don't ever get waxed there. The girl who does the waxing is awkward and honestly seemed to struggle with a basic bikini wax. She missed a major spot and I had to go back the next day. Plus, it was extremely painful and uncomfortable compared to past waxes. read more

Love the salon, very relaxing and if you can get an appointment on a Sunday (that's right, they are open on SUNDAY!) it is a great experience because it is not as busy in the salon. With that said, although I love the salon and the color - no one can match the richness of an Aveda color, I have been consistently disappointed in the hair cuts. So much so that I was fed up with my "cut" the last time and decided that it was worth it to go back to my old salon in Walnut Creek just to get my hair cut. My stylist in Walnut Creek said that my cut was terrible and had to fix it. Will still go to Fusion 3 for the color, but heading back to Walnut Creek for a great cut. read more

When I first moved to Pleasanton, I wanted to find a salon which was as fun and happening when I lived in San Diego- I came across Fusion 3 and was introduced to Anna (who currently works in Livermore's Fusion 3). I immediately felt at ease and she was able to accommodate me with such energy and made me comfortable. I went dark from being blonde for years. From there, I have been going there ranging from for simple trim/highlights to extreme color/cuts for years- I haven't left the salon disappointed. Anna is a gem and knows her stuff- she would make suggestions and they are dead on. I don't always go to Livermore for the sake of convenience and have been paired with Kaleen the last time I was there. Her gentle presence and being able to listen and transform my highlights and haircut the exact way I wanted it is the reason I'm happy to go back to her if I don't have the energy/time to go to see Anna. The massages (head scalp massage, hand/forearm massage) are heavenly and the coffee/tea you can get. Such a vibrant yet relaxing salon. I can't judge on the noise- for the fact I'm deaf but they know how to make it work and communicate with me just perfectly. My husband who sports shoulder length hair also comes here and enjoys how the salon knows how to update his hair without too much pizzaz. read more

My boyfriend bought me a gift card for fusion 3. I never do anything fancy with my hair and I have never gone to a nice salon before. Fusion 3 was GREAT! I wasn't sure what style to go with and I only wanted a trim. The lady that worked on my hair was great. she was patient with me and helped me out with a style after my cut. She straightened my hair first to show me how it would look for my "everyday style" since I straighten my hair daily. Then she curled it and turned the curls into beautiful waves. I was very happy with the results. I live in San Jose so it is a bit of a drive but well worth it. I'm excited to go back this weekend :) read more

Ok, I REALLY hate to do this but I feel like I shouldn't hold it in. I went back for another haircut and to get my color done a few months after my first review. I walked out very upset. My hair was cut way too short and had weird random pieces that were SO short that they wouldn't lay down. The color was ok but when I got my bill and paid over $200 for the cut/color/hi-lite I was in shock. I haven't been back since and have decided to just let my hair grow back out (and wear lots of hats till it does). :( Consistency is key, people! read more

Expensive and poor quality. Last time I was there I paid $75 for a 20 minute trim that was quite uneven and had to be redone in a week

Great service, comfortable salon. Aubrey is very good colorist and hairstylist. Enjoy the tea, neck massage and heat wrap while processing, and hand massage is very relaxing. Almost like a spa day. read more

My daughter (17 yrs old) and I have been going to both Livermore and Pleasanton salons. We really enjoy the atmosphere as well as the customer service care. I like being offered a drink. I like being offered somewhere to sit near my kid if I don't have any services scheduled. I like the way they listen and communicate the entire time you're getting your hair done. I like the head and hand massages. I like the experience at Fusion3. I like being made to feel special and leave feeling good about the way I look. Thank you Karen! Thank you Nicole! Thank you to the owners who run an upscale, Green, yet comfy friendly place where we can just...get away. read more

I got my hair cut and colored here for my wedding done, they are super expensive.. But overall it was a good haircut and color.. Then i came a second time just for a cut, I was like 10 mins late because I flew from LA and my flight was delayed which made me like 10 mins late.. I explained it to the girl in the front counter and asked her if I could be squeezed in any other time and she replied with a "no".. I won't be coming back.. I'm sure I could find a better place to cut my hair in LA.. read more

This place was great. I only went there once so far..but the staff was sooo nice to me and my hair turned out great. I got color from Rachael and a cut from Crystal. Both were great. Im going back this week. read more

Too many people get impressed by this place because of the friendly staff and hand and scalp massages, but if you want a good quality hair cut, this is not the place to go. Plus, they are always trying to sell you up on Aveda products. After giving this place the opportunity to correct their mistakes after returning several months in a row, I have found another hair salon. The cuts were never consistent. Once my bangs were cut so short they stuck nearly straight out after the hair stylist kept cutting more off to correct her mistakes. It took at least 4 months for them to grow out. The partial highlight that should have been applied to the roots only, was applied everywhere, eventually giving me a bleached blond look and prompting friends and family to ask "what is wrong with your hair"? They were never able to shape my hair around my face and I basically got a straight cut. This place is way too expensive to be providing such poor cuts and highlights. read more

I loooove this salon. Alysha is the absolute best at color. Also one the salon's best features is that everyone is trained the same, it is a "Team Environment" So if Alysha is not available for me, I know that I can see any stylist in the shop that is comparable to Alysha and be just fine! I found Fusion 3 Pleasanton one year ago and this is the best salon - I love the spa atmosphere. I will never go anywhere else! Wendy read more

I decided to give it a go after seeing so many positive reviews on Yelp. Thanks Yelp, you didn't disappoint and now I have a fabulous new haircut. This is a nice salon and there are a few things that make Fusion 3 stand out from other salons and a very good value. For one they give you a short, but free scalp, shoulder and hand massage with your haircut. You also get a deep conditioning treatment. Everyone working in the salon looked to be in their early 20's so initially I wasn't too sure about the level of experience. I went with a level 2 stylist ($50) and brought in a picture of the cut I wanted. At first my stylist started off on the wrong track, but she worked with me until I was satisfied and now I love my new cut. They also gave me a free water bottle and two $10 off coupons for next time. If only I lived in P-town, I would have a new regular salon. read more

After having them mess up my hair twice, i gave them another chance. Third times the charm right? After my first two sessions with Tiffany, I did not want to step back into that salon ever. My third session was with Ray. She was really nice and actually took her time with my hair. She made sure I was okay with my hair before moving on. She gave me time to look at my hair and play around with my hair before moving on. After looking at the end results, I didn't like how light the strands in front of my face were and she said that it was no problem and was happy to fix it for me. This salon goes above and beyond when it comes to the customers. The hair stylists however are a hit and miss. Though my hair didn't turn out EXACTLY how I wanted it, it's okay because the reality is, there's no way it would look exactly like the picture but I guess it's fine. I don't totally LOVE my hair but it'll do. read more

Fusion 3 Salon - What I wanted vs what I ended up with after 3 sessions. - Hair Salons Near Me - Pleasanton, California

Awesome customer service! I just went in on Friday to check out the salon and wow! The receptionist was very genuine in answering all my questions and told me about their salon and what makes them special. It's really nice to walk into a place and just feel welcome! Thanks ladies! read more

I brought my daughter here because she wanted a big change. She went from waist length hair to a bob. The stylist spent a long time talking to my daughter to make sure they had the same thing in mind. The haircut turned out beautiful, and the stylist showed my daughter how to style her hair at home. We are very happy. read more

I went to Fusion 3 to get my hair colored and I wanted an ombre but i came out of the salon with different colors in my hair and the color was not evenly distributed. Basically my hair looked horrible. I gave them a call the next day to ask them if there was any way they could fix it and i went in the following day. They were very polite and apologized. Unfortunately instead of my color being fixed it came out even worst and now my hair is completely fried. So I went to two other salons to ask them what would be the best thing to do and they said that they would recommend me cutting my hair off because its so damaged. i have sent so much time trying to get my curly hair to the length that its at and now i have to cut it off.. I have never cried and regretted something so much in my life. read more

Great place for a good haircut & extra personal attention. Reasonably priced - with a sort of sliding scale - level 1, 2, 3 stylists with different prices (based on how experienced they are). I have always been satisfied with my haircuts there & I love the complimentary head/neck massage and hand massage. read more

I forgot to update this after the manager or perhaps owner contacted me. Thank you for that. I beleive that everyone has bad days, you never know when you've caught one. I haven't been back yet (and thats only becuase I live very far away and don't want to risk being late again!) But because he was very nice, I truly felt like they care when their customer isn't happy and really do all they can to make it right, and the colorist did such a great job, I'll would definitely schedule an appointment. read more

I love this place... I usually just get a cut or dye my own hair.. but I wanted to do something different for myself.. Allie my hairstylist did a great job with my bangs and coloring my hair.. I've gotten soo many compliments.. and I love how they took the time to make an appointment for a consultation with me before actually getting to my hair... it made me feel a lot more confident and better in selecting this salon. read more

I found Fusion 3 on Yelp and have been a very satisfied customer. The atmospher is relaxed, fun, and clean. The girl who cuts my hair is wonderful. I especially like the part of the appointment when they massage my hands while my hair is soaking. It's great! I highly recommend this place. read more