bought a jetski from Chris and G and R marine and the process could not have been easier. highly recommend

Very poor experience salesman i dealt with named Chris. Had to follow up and follow up and follow up. I got the impression he really didn't want to work with me to take in my trade to make a deal. He promised that up front but when the time came to move on a new boat after 4 months he started ghosting me and I had to email and call him several times to get a reply. I did end up buying a boat but not from G and R! read more

I had a purchase agreement for a Yamaha AR190 during COVID. The production was delayed at this time for more that a year. When production resumed, I was told by the new owner of GR that they would no longer be honoring my purchase agreement because I resided out of state (this was made very clear in the beginning as our vacation house is near GR marine). Nevertheless, he refused. Yamaha customer service said no such restriction exists, but they could not help me. I strongly suspect that when prices went up, GR realized they could make another 5k on the same boat to a new customer. I called the owner out in this and he didn't deny it. So I was forced to find another dealer, wait another 6 month, and pay the new inflated prices from that dealer. Avoid these guys at all costs!! read more

Buyer Beware!!!! Geoff was great until we signed the paperwork. I had to call the bank to find out the lien was paid off and we could pick up the boat. My husband traveled a great distance and Geoff wasn't even at the dealership. They had no temporary tags for the trailer, whomever helped him was rude and unprofessional. We have a boat with ripped covers throughout that is filthy dirty with mold. We are having to have it professionally cleaned and new covers made. There is no top to the table. The most frustrating part is Geoff won't respond to an emails or return a phone call after several messages have been left. It's not as if we purchased a canoe. This was a $65,000 boat. He has taken all of the joy and excitement out of a new to us boat for our entire family! read more

These guys are bozos! They take the busiest weekend off including the following Monday. You can't get them on the phone. It's seems like they don't want to transact business! Don't bother trying to get to the parts counter! They won't let you in the door!!!? read more

Please don't waste your time here if you are seriously considering buying a boat/craft of any kind. I bought a new 2020 Yamaha FSH 210 Sport and was so excited. I should have known from the start that they had no idea what they're doing when they couldn't get the Yamaha portal to work and didn't even understand the financing. I had to show them multiple times where it was wrong and they continually updated it after the mistakes. I tried to communicate regularly knowing they weren't exactly competent and I worried right up until delivery. They bombed the delivery. I asked for a full tank and they only filled it half way because they had a credit card issue. The driver couldn't show me anything regarding the boat as he was just the driver even though I requested help going over the brand new boat. I jumped into the boat and it was filthy, not from travel, but from dirty/muddy footprints on the cushions, scuffs on the SeaDeks, exposed velcro from a SeaDek mat that was falling off from the start. The compass and rod holders were put on askew. AND there was a big oil looking stain on the anchor cabin (tip of the boat, on top in the SeaDek there) which is very visible being that it's the front of the boat. The delivery guy took a picture of it and said, "Yeah I'd be pissed too." This somehow wasn't the end of it. They completely forgot to include the entire Coast Guard package (life jackets, all the lines, everything needed to operate legally or really just operate at all) so we couldn't even operate the boat that was there to be dropped in the water, taken out and put back in our slip. I couldn't believe it then my wife said, "there's no anchor." My head dropped. I was so disappointed that I didn't even know what to say. These items were clearly listed on the purchase and sale. They don't call to apologize (they actually never called). They ship what's missing, or so I think. I get the package and it's missing the anchor chain, gaff and blow horn (again it says what it comes with clearly on their purchase and sale). I ask Geoff what he's going to do to make up for this in an email because again no call and he ghosts me. I called the marina and Connor said that Geoff was going to take care of it and that he couldn't talk to me any more about it. OK... I email Geoff multiple times asking for what he's going to do. He said on a Friday that he'd go over the information and give me an answer on Monday. Monday and Tuesday come and go with again no response. Wednesday I told him that it's been a week and you had said Monday. He said he's traveling and will get to it. I tell him that he's missed his own deadline and that because it's been a week that it's been enough time. At this point I'm fully pissed. I have nothing that I can do for recourse other than these types of reviews and online videos and I tell him that. He said that he doesn't respond well to threats and to relax. He still hasn't contacted me. Unfortunately reviews and videos are my only recourse and so be it. He still hasn't responded to me on this and it's been almost 3 weeks so I can only assume he's running his ship just like his deliveries. If you need to buy something quick here, sure go for it, Connor was a responsive sales person. Pete, their delivery guy, is a point A to B guy and he can't help with questions on the boat really, unfortunately. I highly recommend NOT buying a boat or craft from them as they will not give your purchase the customer care, or just attention to detail at all, that it deserves. They had 3 months to get this right also, as I bought it right after the Boston boat show the first week of February. Do Not Recommend. read more

Went into the store today to look at some water crafts and the first thing we encountered was an male employee telling us to put a mask on, yet he was not even wearing his mask. His name is JEFF. That was his greeting he didn't even bother to say good morning and then state can you please put a mask on. Therefore, I asked him where is his mask. He said right here and it was on his neck so I told him then put your mask on he didn't put his mask on and there were two other employees there with no mask so I didn't put my mask on either. I also asked him to give me numbers on watercraft he printed out a piece of paper and said here you go. He did not even bother to explain anything to me. I had to be specific and ask for exact monthly figures. He was sitting at his desk the entire time we were in the store looking around he was obviously too lazy to even get up and ask if we needed assistance. I can only imagine how they would treat you if you went back there with something that you bought and had an issue. I went in there ready to buy watercraft now I'm taking my business somewhere else. The only employee there that was helpful was Conor Douglas. He was patient and informative and more than willing to assist. All the other employees in their had attitudes. read more

My only complaint about G and R Marine is not being on Long Island. We have purchased 4 Yamaha Jet boats and 2 Yamaha Waverunners from Geoff and Brian since first meeting them at a boat show in 2017. My last purchase was a 2021 212XD which I picked up yesterday and 2021 GP1800 which we are picking next week. The staff which includes Gregg, Andy, Conner and Renee are on top of every little detail when it come to parts,service and delivery. read more

I would really like to give a negative star, Geoff is a horrible sales rep and person. He has no patient to help and explain anything to customers, very arrogant.1st off this is not my 1st purchase experience with G&R.The 1st experience 3 years ago was great no issues, no problems, everyone was nice, until I wanted to trade in the Boat I purchased for a newer boat, everything seemed fine until the boat came in, that's when everything went downhill, all of a sudden all the terms of the deal changed When I questioned the terms that we discussed when I asked him to explain he was just plain RUDE, the quotes I received from Geoff were(" I'm not your financial advisor"(" If you don't want it for this I could just sell it for more money to someone else" They sold my boat to someone else for $2000 over what they told me they would give me on trade Offer to help me sell the boat told me to bring it up there because they have a buyer, And waive all fees and the extra would go towards the down payment because I was buying a new boat from them, which was really nice of them to do, don't get me wrong,but when it came down to it they were all lying especially Geoff he is the most condescending arrogant person I have ever met. The other thing that gets me is I never got a phone call from the owner Brian to get my side of the story, or to figure something out,I guess a 40000 19ft boat wasn't worth their time, so buyer beware ,They can be nice nice to you when you walk in there, but when it comes down to it be very careful of their true colors. And one more thing Rene and Connor in the back office and service is the only light spot in that company they truly cared about customers and felt horrible about the whole situation but obviously she couldn't do anything about it, I feel horrible for them, I am sure they have to deal with the condescending arrogant sales guy Geoff everyday. And the great thing is I already have another boat lined up at a New Jersey dealer they couldn't be happier to help me. just be careful where you do your business. And just make sure your pockets are deep if you want great customer service with them.Good riddance G&R. read more

Given one star I'm obviously upset but will try to be as objective as possible . Bought second hand boat and brought engine in to get a full checkup before putting boat on CT river (last place you want a specifically requested a full check on the engine given it is used and has been in storage with previous owner for years including oil change. Picked up engine with $500 bill put engine on boat and it craps out on my first run on the river. Water intake impeller not working so I guess it wasn't checked. Pulled engine of boat put in back of pickup drive home and oil leaked out all over pickup bed. Engine was put in pickup properly (on side with throttle handle not on dipstick side. Issue is oil cap not on tight. To boot there is a mystery bolt at the bottom of the engine casing. Now this may be a one off bad luck issue where guy just had a bad day but this is not like a car where can just walk to next gas station. Not a fan. Found another great mechanic closer to ocean n will stick with him. read more