The customer service and actual service (as far as I can tell) at Highlands Auto Center is very…read moregood. They are very much on the pricey side. If you can handle a little lower level of customer service, you can probably save 15 - 20%.

To everyone reading this, please avoid this shop and shops like this. I am writing for someone that…read morerecently went to this shop to get a so called diagnosis on her vehicle. Concern was check engine light and smoke coming from under the hood. So to start off I'm a mechanic and when I got this call for help I couldn't believe what I was hearing...$1200 to replace a radiator on an old 2003 Lexus. And on top of that to add an insult to injury they quoted another 2.5 hours to replace the radiator hoses which is apparently $585 of labor and parts. Oh and get this, another hour of work for adding the coolant into the vehicle.....so like you don't do that when you replace the radiator????? From the beginning this whole thing smelled of scam and guess what I was right in thinking that. Then they tell her her thermostat is bad....how do they know.....who knows maybe they did testing? Nope they just told her it was bad and quoted 2.5 hours which is $750 on top of everything else quoted. The thermostat calls for 1.4 hours of labor and yes I understand it's in a different area and all but gosh I can't help but think my conscience would scream at me for trying to quote someone $1200, $585, $750, and $385 and not try to help with cost. Wow. My problem is these shops exist out here either knowingly scamming or unknowingly just bad at their jobs and are incompetent. But anyway no indication of what the check engine light was on for, no information on what they did to diagnose it or any expectations set for her to understand what's going on. So what was the technicians diagnosis...radiator was leaking at the top seal and any person can see that. I'm sure they didn't pressure test based on the track record of saying the thermostat was bad without checking. But back to the story. I received the car after she paid for the so called diagnosis fee which who knows what that's all about because doesn't say any information or a story on how they diagnosed anything, then started on working on the radiator, I literally timed myself and it took 15min to pull the radiator out....removed the top covers, removed the support beam, the radiator isn't even bolted to the condenser....15 mins guys. I don't know what kind of things yall are smoking....transferred over the upper and lower radiator hoses not for another 2.5 hours and transferred over the temp sensor which took another 20min to do. Then another 15 min to install radiator and then top off the coolant and burp the system another 5 min. Sooo all this is under the 1.4 all dats time to do. And they wanted to charge 5.5 hours. I have no idea where in their right mind they thought 5.5 hours was acceptable to quote. Now Iet me tell you guys something, in my head I told myself when she gets here I'm going to ask what did they say to you when you said I'm going to pay the so called diagnosis fee and take the car because it's too expensive. And in my mind I told myself watch she's going to tell me that they tried to lower the prices and give a discount by waiving the diagnostic fee which is laughable. How can you charge a diagnostic if you leave without using information on the check engine light and or the leaks. Well clearly the radiator is leaking but where does that diag fee go to? The person who's going to respond to this is going to say well it goes to the tech to pay for his time to look at the car. Yea yea my butt, I've been in this industry for 15 years and all my notes for every single car has pictures and exactly what I checked down to the pressure I used on the cooling system to check for leaks. Everything is documented and if a car comes in we can look at the history of what was done previously. That's because we notate exactly what's going on. If a car comes in with a check engine light I take a picture of it and upload it and attach it to the multipoint inspection so we can have a record of what the light is. Oh and that's not diagnostic labor that's just looking at what the light says. Actual diagnosis is checking the circuit, checking the module or solenoid or running test on evap components or smoking the intake for leaks and pressure testing the cooling system and having a full formed conclusion. Condition, cause, correction and confirmation is a full formed conclusion of diagnosis which if this was done I wouldn't have had an issue paying $120 for a diag. Shame on you guys and other shops like this. Shame shame shame!!! Im appalled at what you guys did and to the person working for this shop trying to respond to this, there is no response, there is nothing you can say. The sheet says it all, I have receipts and proof. You cannot come at me and say all the responsive garbage you say to other customers who have a bad experience. I've read your posting responses. All you need to feel is shame and fix yourselves, apply better fundamental values and progress from this caveman style of automotive repair. You wrote down the quote on a piece of blue paper for God sakes!

Everything is very fast lots of workers. Mr Hamm also checks customer car tires no problem all…read morefree. Very efficient business. Plus he opens early and stays late where the competition is closed. Great guy and business model. Thank you sir. The guy from Arkansas.

Fair quote on 4 iMove PT Plus tires. Busy place on Sunday…read moremornings but the guys were working as fast as possible AND were still polite and helpful ! Was told the tires were made in U.S. - internet says NO.

I just want to say thank you guys again. I called this morning for some emergency work to get done;…read morethey didn't hesitate to get me in. The timeframe for the repair was communicated and done in that time frame. They quoted me for what my budget was, with both of us being satisfied. I will be using them again & referring anyone else here.

Took my 350z drift car for an alignment and these guys kicked butt to get it back to me the same…read moreday so I could make it to an event. Great service, quality work

I had came in today to get patch and the helped me out helped with new lug nuts for my wheels had a…read morevery good price i didn't get a use tire from them but next time,I will good. They have great customer service helped me soon as I pulled up and got to work I'd recommend this place for everyone !!!

These guys rock! Man, I came here on an emergency situation where I was fighting for time to get…read moreto a meeting with a VERY high profile customer. Let me tell y'all...these guys worked FAST. There wasn't anything beyond any limits to ask for...all that I requested for was worked on and was done correctly. They did an outstanding job!!! To tell y'all the truth, I am sort of glad I had this emergency...I found my tire shop that will I bring all of my vehicles to get serviced.

I love this place.. every time I need a tire change they always have in stock.definitely I…read morerecommend this place.lerry is very efficient guy,,

So I've been going to this place for 20yrs and even though the owners have changed they did not let…read moreme down great service from everyone very friendly and the price was very affordable they care about the customers and take pride in caring for you and your care ... love this place and loveee Jimmy (Jamie) always takes care of me and my car .

Made an appointment a hour before showing up, they diagnosed my truck in a day, and called me…read moreletting me know pricing, great pricing as well, told me it might take a day or two but actually got it done early next day. Overall great experience dealing with this shop and Evan who communicated with me. Always hard to find a reliable mechanic but I'm confident ill be using their services from now on

This place has always been great. Andrew runs an excellent business and makes it super easy to get…read moreback on the road. I've been a loyal customer for many years and don't plan on going anywhere else for car needs.

Max gave me a great deal and saved me several hundred dollars over the other bids I got. My car was…read moreready when promised. I will definitely go back for other services and tires!. Thank you to Max and Alberto. Dan Shaw

Antonio and The rest of the crew are absolutely awesome. They set me up with some really good tires…read moreand helped me out when I had a flat and I couldn't get out of town. They're fairly priced and they take care of you. If you need help with your car, I'd highly recommend bringing it around here. They do their best to look after people and that's rare.

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

I highly recommend them for your automotive repairs. Their prices were much lower than the…read moredealership and their service was amazing. They were able to work me in quickly and do the repairs in a timely manner.