I had a good experience here as I always do with discount tire. Friendly service and a great value. It took a little longer than expected, but it wasn't the end of the world. read more

This place was awesome! I had a nail in my tire. I came in at 8:30am on a Thursday, and was helped instantly by Gustavo. There wasn't a line and we went out to see my tires immediately. He said it would be an easy fix and because my tires were from Discount Tire the fix would be free. He said the repair would take 45 minutes, but that I could leave the car until I needed to get back. I left to go run at white rock lake and came back a few hours later. Again, not busy, and was helped instantly by Gustavo, my car was ready, he gave me my keys, again it was free, and I was good to go, I got to leave immediately. Best service ever! read more

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Bought tires for a Tesla with advertised warranty of 45,000 miles- was told that they would need to be rotated in the future in order not to invalidate the warranty. I took it back a few months ago for them to fix a flat for me (at that time I would have rated them 5 stars) and they told me I would still need to rotate the tires but that it was too early to do it then- I would have to bring it back. I did that today making an appointment to get the tires rotated. The employee looked at the tires and told me that the tires could only be rotated from side to side, which I already knew since the rear tires were different from the front tires and that side to side rotation did nothing to extend the warranty of the tires. The warranty was only 22,500 miles since the tires could not be rotated from front to back and vice versa. He was not apologetic in any way, but said he would talk to the other employee who sold me the tires to correct his knowledge base. Needless to say, I will not be back. So sad given my respect for the company founder and his motto- he would not be proud!! read more

I arrived at 4:00 pm on Wednesday, figuring that would allow plenty of time to replace a blown out tire and bent wheel. After a bit of a wait, an incredibly nice young man inspected the car, checked me in, and assured me they'd get it fixed up. I didn't ask how long it would take. Huge mistake! Knowing the store closed at 6:00 pm I foolishly assumed the car would be roadworthy by 6 or a little after. Y'all, I drove away at 7:40 PM! That was super l sort of a catastrophe in my little life. By the time my car was ready, the Incredibly nice young men had left for the day. The remaining workers were worn out from the day's labors or maybe they were the B Team. I earnestly strive to be positive, supportive and encouraging especially to young people doing difficult public-facing jobs -- because life is hard, you know? And I was young once. But that day I came close to expressing annoyance with the last guy who "helped me". Through him, I have now experienced "the Gen X stare" that Millennials complain about on TikTok. Yeah, it's insulting and exasperating, even though it may be caused by a young person lacking social skill and ability to coherently answer work related questions. The guy simply did not respond when I asked some simple but IMPORTANT questions. I surmise Discount Tire's team was not fit to do business by the time they accepted my car Wednesday after 4 PM. They should have been transparent and asked me to come back another time. (I could have driven on the "donut" tire another day or two! God forbid! They could have taken a chance on a customer going elsewhere for repairs-- but not really! Most customers are truly locked in once they buy a set of tires at Discount Tire. It was rude and risky to keep me there so late. * They over-inflated one of my tires to 38 psi (It should have been 30 psi). That's not good for my costly tires! And now I realize I'm not sure that only one tire was improperly inflated. (Two of the built-in pressure monitors are out of service) And just now I realize I can't be sure they even balanced my tires. If you can't fully pp trust the guys who work on your car you may be exposed to real perils. I ASKED whether my car would need front end alignment, since a wheel had to be replaced. My "Gen Z stare" helper appeared visibly startled by the question. After a pause he said, It "might" need alignment. I asked where he would suggest going for this service. He told me DT now does wheel alignments at its store on Forest Ln and Plano Rd, Garland. (Useful to know!). What he failed to tell me was that it BADLY NEEDED alignment! Not sure that my life has been endangered by these oversights but I sure haven't benefited by them. Oh, and because of the slow service I overpaid for a crummy restaurant meal while awaiting car repair. read more

Discount Tire - LF PSI and RF PSI should BOTH be 30 - Tires Near Me - Dallas, Texas

Diego was great! very professional made the process super easy and guided me into getting the best option. originally was looking at Nitto Ridge Grapplers Walked out with Toyos. very happy with them!!! read more

Excellent service today from Richie, Michael, and Diana. Each are competent and excellent communicators. Most importantly, they enjoy their jobs and each has worked with Discount Tire for 3+ years. I am impressed with their professionalism and smiling attitudes. Kudos to this location for its excellent culture. read more

Arrived for my appt at 3pm. I wanted to check out my rear drivers tire. It had lost air down to 27lbs. Met service tech name on shirt said Carlos I think: Inform." me it would be 2 hours. I agreed to the wait as I was leaving town next day. But then he said because it was a Subaru it would be 50/50 shot you would break my lug nuts cause they are put o too tight. I bought tires in March and were put on by discount tires. My tires were rotated by this store early October. I left and probably will never go back to this store again. Wished I had not bought tire replacement insurance now. Sad! read more

In and out super quick. One of the guys there, Calvin, was so pleasant and took good care of us. Customer service overall is great, and they seem to really know what they're doing. - I'll only be coming to this discount tire from now on. read more

Richie and team were amazing with fixing my issue and doing so efficiently and affordably!

Not sure why they took an appointment! After making an appointment yesterday for 10:45 am this morning, when I arrived they said it would be an hour wait! Not good! read more

I had my tires rotated here. 2 of my hubcaps have come off since then. You need to do a better job.

Since writing this unfavorable review I took my car to my trusted mechanic for annual maintenance and overall road checks. They were in total agreement with the young man checking air pressure who had first recommended a new set of tires, I will definitely be back for an entirely new set. I sincerely hope you can fit me in! read more

Both Jaime and Calvin were so helpful and kind when assisting me today! Their amazing customer service has made me a repeat customer.

When an unseen road hazard resulted in more than 40 of us showing up with damaged tires, the staff at this store remained calm and courteous and helped us all, even when it meant staying well after the official closing time. I wish all businesses operated like this Thank you! read more

The whole team is great but wanted to give a special shoutout to Ivan. He was so patient and helpful through the process of getting a quote, new tires, and sensors. He didn't try to upsell me and helped me find the perfect fit in my budget. He was communicative, friendly, and super helpful. Will definitely be coming back to this location. read more

Great Service and friendly staff! Ordered tires online and they delivered to store closest to my location in Dallas!

I had a flight tire and brought my car in before closing on a Friday. Michael found a nail in it and hooked me up! Got it all fixed up for no cost! The best! read more

Tire inflation ... store was close and the service very quick. Employee communicated well and was professional

Is this how you run a business? If it is, this place is an excellent example. First I called to make an appointment. They said sure and took care of me as soon as I arrived. Why should you care? 1) prior to calling discount tire, I called a different national brand name tire shop and they said "sure we can make an appointment but if people are in front of you then you will have to wait. If the door is turning we got to take care of them." So what's the point of the. Appointment? They said it guarantees you a spot, but if there's people coming in .... You'll have to wait. This was the most confusing statements and logic. Hence I called discount tire and I'm glad I did. The person on the phone was knowledgeable and set up the appt Saturday 28th. Nice and easy that way it should be. 2) I pull up and see the parking lot full, bays are full, and a few people sitting outside. Thought to myself there is no way they'll take care of me for my appointment. Walk in, nice place, 3 people behind the computers occupied with either live customer or someone on a phone. No problem I'll wait. As soon as that thought crossed my mind, "hello Sir, well be right with you" I don't remember the last time pre corona that I had someone said hello and provide customer service. Another clerk, calls me over and greets me. Jamie, I believe, goes outside, we check out the car, and makes it a smooth experience. Why do I say this? Most of the shopping I've done, every single time the customer reps are always occupied or distracted with something else. This guy was attentive. He shows me the tire options for my car and we move on. (Note: Not something that they can control directly, but I'm not used to seeing off brand tires.) He said we can order different ones if you like and they will be here this week. As my situation didn't allow to wait, we made the best choice possible. He said we will have ready before 415. To me would be too fast, as In compromising quality, I was not even ready for such fast service. I'm like take your time I'm in no rush. What felt like a few minutes passed bye, I hear someone say my name and car. I'm thinking oh great they found an issue. Nope! The car is ready. Wait what! Yup it's ready. We walk outside, he hands me my car key, wheel lock, and receipt. Thank you for the business goodbye. I kid you you not, I could not believe it. Everything was done as discussed and I sat in my car for a second. No way it was this fast? I swear I spent maybe 15 minutes after giving them my keys and I was out of there. Flabbergasted. I applaud this team. TLDR: excellent customer service and fast. These guys should consider becoming a NASCAR pit stop crew. read more

Adan and Edward were fast and efficient and helped me so much. Fixed my flat and charged me nothing and it was raining. Glad I didn't need to get a new tire just yet. Tysm!! read more

All good, but you lost one of my custom valve caps. Please provide an email address so I can send you the link to purchase the custom valve caps. read more

I've been here twice and both times had outstanding service. The secret to having a good experience is to make an appointment ahead of time. Last time one of my tires went flat I turned up at my appointment time, and they patched my flat in about 10 minutes. Will always be coming back here. read more

I had always been a NTB person until the local one claimed to order my truck tires but didn't, twice! As these were tires for my truck I use in emergency communications and storm spotting where I sometimes only put on 2000 miles in a year, I decided to wait. A couple of years later, the 8 year old tires were beginning to crack and LAST thing I want is to be changing a tire when chasing/being chased by a tornado! Crusty old Ray is not as fast with a tire change as Young Bullet Proof Ray during a thunderstorm. I decided to give this place a chance and not only did they have the tire I wanted, they found the ones I REALLY wanted in the larger size that would better support the conditions the truck is used! (extra tread depth and another belt on sidewalls) The install was rapid, not just fast! Great price! Excellent quality work plus they did a really good alignment! read more

Discount Tire - Tires Near Me - Dallas, Texas

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I needed a tire repair. I left with 2 new tires the wrong size for my car and each tire cost $50 more than the proper size. No offer to order , just pressure to buy. Lots of pressure to keep buying. Pressure to order a new spare - it's about $70 according to the guy but was actually $109 once it was all said and done. I'm embarrassed that I didn't stand up for myself but they are well trained in high pressure sales tactics. read more

Service is always fabulous- keke especially was super attentive and helpful!! My one reason for 4 stars is the inside music- Christian music. I wish the environment didn't put their (assuming management or owners) beliefs on people just trying to get their car taken care of. Can be offensive! I mentioned it and another customer agreed. Service was fabulous! read more

Thank you to Discount Tire for taking care of my college student's tire today!! She dropped in to have a look at a warning light and turns out it was just a screw and leaking air. DT looked at it and found it.. fixed it and got the car on the road.. and didn't charge her for it. Wow..! Really appreciate that as a parent living miles away. Thank you for the kindness, effort and time. We won't forget it. Very refreshing with all the craziness going on in our world. We will be back when we need tires or other work! Highly recommend if you need kind service. Thanks again!! read more

This is the last time I'll do anything with this store - these guys called me at 11:30 for a 12:45 appointment saying the tires are in. great - I said I was close by and could they handle me now ? he said "yes come on" do, like an idiot I did. Bad idea. it's 12:45 and they finally move my car into the bay. I got to wait for an hour and fifteen minutes while nothing happened ! when I finally jumped up and asked the guy looked at me like I was an alien and said " you mean the (my car) ?" as it pulled out to bring up the bay ! This used to be a stand up seller of tires - very customer savvy, polite and efficient. The founder was famous for his fair treatment of employees and customers. those days are clearly behind them Last time / Adios read more

Adrian was amazing! The definition of great customer service! Tires were ordered and car was delivered all in very good time. And y had walked in on a busy Saturday afternoon with no appointment. Thanks again Adrian! read more

Bought tires in November, 2020 under pandemic conditions. Waiting room was spotless with hand sanitizer available. Sales staff were wearing masks. Garage/bay areas were neat and tidy and technicians were also wearing masks. Jacob was my sales person and he was professional, knowledgeable and friendly. Edward was the technician that installed my tires and he was also professional and courteous. It's always a plus to buy your tires from Discount Tire, because they keep a great database of all of your previous purchases, which helps when checking warranty, or brand or size for any tires you previously purchased from them. Please note that online tire prices do not include additional cost for Installation and Life of Tire Maintenance, which for my purchase was $21 per tire x 4 tires = $84 + tax, on top of tire price. You may also be charged for Certificates for Refund, Replacement which is $14.50 per tire x 4 tires = $58 + tax, on top of tire price. However the second charge for the Certificates is optional, so make sure you want them before you pay for them. I was very pleased with my experience at this Discount Tire location and would not hesitate to return or recommend to friends or family. Steve read more

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Great customer service. We came in with a flat 5 minutes before closing & Axle helped us with a smile. I was so worried we were going to be told that they couldn't help us but we were so happy when we were told we could be taken care of right away. We have been customers prior to this visit & we will definitely return read more

I drove around and while this wasn't the closest location to me, their customer service was awesome.

A customer of mine stopped by this location to get a whole set of new tires put on her 2017 wrx. They removed removed the wheels and get the tires on but when they put the wheels back on who ever put them back on cross threaded one of the lug nuts, so that lug nut did not actually make contact with the rim. The vehicle was brought to my shop where I realized they cross threaded the nut and now the customer has to pay for the mistake that discount tire has caused and does not own up to it. I realize mistakes happen but at least be a decent shop and own up to it and make it right. I suggest going across the street to Firestone. read more

This is a fine tire operation. I've bought tires in the past because their prices were better than my dealership. Yesterday however I woke up to a flat tire due to a nail and swapped my spare and drove over. They had a curbside Covid process which worked smoothly and helped me in a timely fashion. They had me pull my car in to the stall when they were ready to patch my tire and they worked quickly and efficiently. I saw them polish the studs for my lugnuts as well as the back side of my wheel! They used a torque wrench to make sure all 4 wheels' lugnuts were at the proper tightness. When finished they said good to go- no charge!! Wow. Outstanding friendly service. Their online appointments and free air pressure checks are also awesome. Bottom line- you need tire work DT is your place. read more

I have been coming to this location for many years and have always found the service here to be friendly and efficient. Today I had my car towed in around 7:15am and since they weren't open yet, though there were workers inside, I went to get a coffee at McDonalds. When the opened the door, they asked who's car was the silver Hyundai as they said that was the first car they saw come in today. So, they took my car in first even though I was third in line at that time. It wouldn't have mattered to me if they took me third, but the thought that they cared enough to have my car looked at first since it was towed in at 7:15 am showed me how much they pay attention. The only suggestion for that store is to put in a number system or put in those bank ropes as sometimes the space gets crowded with so many in line to get to speak to someone. read more

I've had consistently good experiences here whether I make an appointment or not. Jaime especially goes above and beyond to help me make the best choice even if it's not the most expensive tire they sell, remembering me and my car & tires, not only taking care of whatever my car is needing that day but also being personable and pleasant, really seeming to care about the customers and quality of the service provided. Even when I don't schedule ahead of time, they usually have my car done before they say it will be done and the waiting room is big enough and has a workspace. All around great shop. read more

Terrible experience. The technicians cross threaded the lug nuts causing extensive damage to the car. Discount tire did not honor the fix and were terrible to deal with. I would not recommend going to discount tire and beware if you have tires changed read more

This place is awesome. Everybody is so polite and respectful and helpful. JOSE is great, as is everyone. Truly great customer service which is pretty rare these days. Kudos to DT! read more

Sad day. Long time, four car customer won't be going back. I've become accustomed to standing in line without any acknowledgement while waiting to check in (even with an appointment), but today's visit was the last straw. Went in for rotation and balance. I was told the front tires needed to be replaced - but wasn't shown measurements, etc. After I asked, I was told they were at 5/32 "which is extremely dangerous". When I declined new tires, he immediately shifted to telling me my windshield wipers are shredded. Funny, they were fine at oil change 3 days ago, work fine, and have no visible damage. read more

Flat leaking tire, I was so worried I was going to have replace it. But they not only pulled the screw out, repaired my tire and they checked and rotated all the tires for no charge!! As soon as I need tires or anything they can help with, there isn't another place I would go. Kind, and friendly service. This place is the best! read more

Had a flat tire and called in to get an appointment, we're very responsive even close to closing time. Did their due dilligence to look at all my tires and explained why I needed another one replaced (it really was dangerous, they didn't just upsell me). Fixed my tires quickly (~45 minutes) and for CHEAP! Overall the value was great and the service was way better than I expected for the price, these guys take their work and their customers seriously. Thumbs up. read more