Was waiting for almost 2 hours and when i got up to ask i was told the " system glitched " and i…read morewas never actually checked in. i was given the opportunity to wait longer to see the dr and i refused

Staff could care less. PCP sent a stat order because I had cysts in my ears. They offered me an…read moreappointment that was a month away. The psr could have cared less. She was too busy talking to someone else and laughing during the call.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

I would leave zero stars but that wasn't an option. I asked Dr Stein to fix a small hole that was…read morecausing a whistle in my nose. He put a septal button in which was so large that it made me miserable. Headaches, constant sneezing feeling; it was awful. I have NEVER had any sinus issues, no history of drug use; just a tiny hole. My physician first saw it and called it 'tiny'. Dr. Stein took out the button in his office and left my nose permanently RUINED. I have a hole in my septum the size of a NICKEL!!! I have virtually NO septum separating my nostrils. He never told me that I would end up like this and he certainly never told me that he would be making a tiny hole HUGE to 'fix' a whistle. This doctor seemed a little too eager to perform surgery and I should have listened to my gut on this one. I trusted this doctor and I feel mislead, unimportant and he won't even address the condition he left my nose in.

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

While I, on the other hand, had no luck with Mass ENT. The doctor solely looked up into my sinuses…read moreand said he didn't see anything. End of case, regardless of ongoing for years symptoms.

Competent, pleasant provider but it ends there…read more Every call is screened by someone at a central location and if the screeners deign your call is necessary to speak with a local coordinator, they will put you through to that person's VM. Billing occurs at a glacial pace so if you're looking to get the bill paid quickly, forget it since they take 30+ days to bill your ins company. Worse, the billing is a little much. Charged $400 for being a "new patient" in addition to the fee for the visit itself, PLUS an outrageous fee for the procedure. Later on in the month, I was charged more than $250 for a provider to give me the results of a lab test over the phone. Good medical care but they fee you to death. Avoid unless you like spending money needlessly and wholly unnecessarily.

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

Excellent experience. The care is personalized, responsive, and thorough. I was especially grateful…read morefor the expedited referral to orthopedics, which helped me get the specialist care I needed much sooner than expected. The extra coordination and follow-through made a big difference. It's reassuring to have a physician who is so accessible and truly invested in their patients' well-being. Highly recommend! -MJ

most wonderful respectable caring I would definitely recommend 10 out of10 doctor Nanavati is an…read moreamazing doctor !