After we received the statement for our renewal directly from our insurance carrier, we received…read moreand email from Open Door with a copy of the statement attached and incorrect instructions as to how it should be paid. I've posted before about how difficult it is to reach anyone there. If we weren't forced to have them as our broker by our homeowner's insurance (we are very happy with and grateful for our homeowner's insurance), we'd be outta there.

so very disappointed...we were canceled and the agent wasn't at all comforting…read more In fact he he just added to our fears about getting a replacement policy. Very poor customer service. And we'd been with them for 30 years.

I've been a client since 2017 and highly recommend chris malloy and new redwood insurance. I have…read moreauto and renters insurance and have always had a pleasant experience and chris always has my best interests at heart.

I did not end up signing up with Chris. I had issues with my…read moreother insurance company to be un named. Chris was so prompt & present with me while I was dealing with issues with my new car & old insurance company. Not many people have his work ethic and customer services skills. He is easy to work with. I highly recommend him.

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

I set up a phone appt with Brian to shop for umbrella insurance. He called me on-time and…read moreexplained the process of getting this type of insurance. He asked me questions, and told me he would provide me with several quotes. After a few days, I received a quote from a top insurance company. They said this was the best choice. I asked for additional choices, and I never received a reply. After a week, I contacted another insurance broker.

Wow! Just Wow! Not enough stars! Our former insurer dropped…read moreus with only two days until policy expired--we never received the cancellation letter they said they sent; no backup emails or texts. We are in Sonoma Valley, high fire area. No one seemed to want to help us. Rob took the time out of a VERY busy day to help us get CA FAIR Plan coverage as well as additional Farmers HO coverage. He was responsive like NO other agents I called, and asked pertinent questions to customize our coverage. Nobody else did this: all cookie cutter quotes. He was fast, patient, efficient, kind and personable. When all done, he said "Welcome to the family." Meanwhile, six or more agents I called yesterday haven't even returned my calls yet. Like I said, WOW! So grateful! Will sleep tonight!

Rob goes above and beyond to help his clients. He is responsive, thorough and assists more than any…read moreother agent I have dealt with. Homeowners insurance is not easy to navigate in this fire zone zone, but Rob persists while other agents give up or don't even respond. Very grateful for his level of knowledge and professionalism!

I got an estimate for Insurance, but they don't take care of the area. I was interested in buying…read moreproperty. But they gave me suggestions. Monica explain the situation completely. They were really quick about responding and giving me that quote as well.

I've been with this agency for all my insurance needs nearly 25 years, now. This is a stand-up,…read morehonest agency! They have insured multiple properties in the most economical way for me, as well as several cars. I can't tell you that in this world of automation, how wonderfully refreshing it is to be able to pick up the phone (or email) with questions, in need of documents (that I am sure I have but don't have time to find) or to review coverage options and to get a REAL person, that actually has gotten to know me and can help me! They know all the rules and how they apply to me. I can't recommend them highly enough! (Ask for Carrie) :-)

Richard Romero helped my business partner and me sign up for the affordable care act last week. I…read morehad tried to get the job done by myself the previous week and was unable to navigate the system. Mr. Romero was hugely helpful. It took the better part of the afternoon, because the system wasn't functioning well, but he persevered and got the job done. I was impressed with his patience and good humor throughout. He had to call their tech support team three times. He was patient with them too. All -in-all, I give this business a top rating. It was a challenge to get the system to work and he met it with style and grace.

If you are anything like me trying to figure out what type of insurance you need is very…read moreoverwhelming. David is not your typical insurance broker, he showed me several options from over 5 insurance carriers and I was able to choose what best fit for my lifestyle and budget. Having David as my broker has saved me time and money, and I happily refer his services anytime I can. Professional, honest, and knowledgeable, he is everything you want in a broker when making an important insurance decisions

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

We just bought a house in the area and our regular insurance carrier wouldn't cover the new house…read more We needed to get insurance fast to ensure that the purchase would close on time and our agent referred us to Andrea at Farmers. WOW. Andrea is incredibly responsive, got us a quote almost immediately and set up the insurance with zero problems. The policy is exactly what we needed, the price was good and the service was outstanding. Andrea is a joy to work with.