I normally do not post negative reviews but I'm so upset about how I was just treated by, John, the…read moreowner of Marathon, I have to post this. I actually kicked him out of my house within one minute of him arriving which I NEVER have done for a service person before. I needed our dryer repaired because heating element was no longer working. My husband had removed the front cover of the dryer to replace the thermal fuse to see if that would fix the problem. When it did not, we called marathon to come out for a diagnostic call. We figured leaving the cover off would be no problem and allow for easy access. John arrived, wasn't particularly warm on the onset (seemed annoyed or stressed). As I led him to the laundry room, I acknowledged that the dryer was partially disassembled. Which honestly was a stretch because it was literally just the front cover off, no parts were undone. He immediately says "Uh, well that's a problem. I can't fix a dryer I can't diagnose." When I paused for clarity, he goes on to say (in an excessively rude and condescending tone) "I mean I'll try because I'm going to charge you the service fee anyway, but you really should have mentioned that in your scheduling. I usually charge an additional fee to put the dryer back together before servicing it." Had he said all of this in a polite tone, I would have inquired about the cost to reassemble the dryer, and then with understanding, say go ahead and do what you need to do. I wasn't trying to withhold any information, And honestly, it wasn't even really disassembled. His tone, approach, manner towards me was so incredibly rude and offensive, and frankly, I don't think he would've talked that way to my husband (or a man) like that. I simply asked him to leave my house. He promptly says " OK, Good luck" With an arrogant tone and then proceeds to walk out of my house and slam the door. Clearly, he doesn't need the business. Ladies, if you want to be treated with respect - AVOID!!

Marathon did an excellent job in repairing my refrigerator that quit on me suddenly. The technician…read morecame out the same day that I called and quickly assessed the problem. He ordered parts immediately and returned a few days later to perform the work and get me up and running again. The technician was prompt, professional, extremely knowledgeable and really nice. I also know that he was honest because my brother has his license in refrigeration repair back east and I consulted with my brother about the work and costs. This is the second time that I have used Marathon Appliance and I will definitely use them again in the future. They go the distance!

Washing machine and dryer both needed repair. They were making obnoxious rattling and squealing…read morenoises. John came out and repaired both. Very efficient. Excellent service. Exceeded expectations. Highly recommend.

John from J&J Appliance was great! He quickly converted my dryer plug from four to three prong and…read moreeven hooked up my washer. On time, professional, and done in 30 minutes. Highly recommend!

Bought a used dryer after moving here and it began making noise. Fabio came out right away after…read morecalling and was very factual. He examined the machine and walked us through what was causing the issue, which was two rollers basically dissolving. He was able to make the fix right there saving us a lot of money if we had to go buy this exact matching unit to our washer new. Thanks for the help!

Fantastic service. I needed help with leaking refrigerator on a Saturday. He arrived in 1 hour and…read morewhen finished, fixed my broken toilet. I would highly recommend!

They were assigned to me by American Home Shield for diagnosis and repair of my fridge. After two…read morevisits they not only could fix it, they asked American Home Shield to assign another company for second opinion. SMH

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

We had them out for an upright freezer not holding freezing temps well and the tech cleared out…read moresome ice from the drainage area. It worked fine for a couple of months. However, we later found out FROM ANOTHER REPAIR COMPANY that there was also ice formed BEHIND a panel that Appliance Rescue Service didn't even check. We later had Appliance Rescue Service come look at a dishwasher problem, and was quoted almost $500 to fix it. OTHER REPAIR COMPANY is going to fix it for $225. So while we initially liked Appliance Rescue Service, we come to find out they are less than thorough in their assessment, and also overpriced. We do NOT recommend them.

Appliance Rescue Service is on top of their game. They got back to me quickly after my request for…read moreservice, had someone scheduled for two days out, and Billy was there on time, very polite, extremely knowledgable and was able to quickly diagnose the problem with our ice maker. This required a part which he said could take around a week, but they had the part in 2 days and he was scheduled to install the part the next day. While here I asked him a question about my dishwasher and in a few minutes he had that figured out and replaced a bad part that was in the truck. Absolutely great service. Thank you!

Very rude people. The "technicians" are incompetent, and office staff is incredibly rude. I used…read morethem only because they were dispatched by our home warranty company. Don't use these people! You will be VERY disappointed!

Andrew with Southern Mechanical was so helpful & knowledgeable when doing our unit maintenance. He…read morefound a handful of items to watch out for and get repaired before Spring! Appreciate his thoroughness.

I've used these guys for over 20 years for all types of appliance repairs. Always, honest, fairly…read morepriced, and do not leave a mess behind. Have to watch out for scammer who are listed on Google as Azle Appliance Repair and are actually some fly by night repair shop or just want to get your credit card number. Always call 817-298-1699.

Call for a washer repair. Got crap service even after 2nd visit. Repair guy never even took it…read moreapart. Said it was a warped tub. $785 to repair and Samsung would need to special make it. Called Samsung they said tubs don't warp it was stablizers rods. Googled it and paid $40 for parts and fixed my self. Worthless service cost $91. When we called them about it the guy on the phone could care less. I would never recommend this place. Wanted refund on service and they hung up. They are a scam to get free appliances from you

I have been a customer of A Better Deal for years. Recently my A/C went out. They promptly came out…read more(this is their busy season)and diagnosed the problem. When I bought the Lennox aur conditioner it came with a lifetime parts and labor warranty. It's been approx 14 yrs since the purchase and "A Better Deal" honored that warranty. The owner Andrew Jones even came out personally and installed the part on the weekend (great guy). If you want a dependable A/C company, this is the one.

I started having issues with my HVAC. I contacted A Better Deal on the Friday before Easter in the…read moreafternoon and explained my issue. They were willing to send a technician out to my house that day but I was unable to get off work. The appointment was scheduled for Monday. Andrew arrived at my home and was very kind. He explained what was causing the issue that I was having and suggested that I contact the company that installed the HVAC since he believed it would still be under warranty and would cost me nothing. Very honest. Andrew was so helpful, advising me what I should say to the other company and helping to get the system working until I could get them to come out. A Better Deal and Andrew are very honest and dependable. I wish now that I had the HVAC installed by them last year.