To the Management Team (SERVICE DEPARTMENT) at DCH Honda of Mission Valley,…read more I am writing to share my experience during my visit on April 24, 2026, regarding an oil change for my Kia Carnival. While the visit began with significant challenges, it concluded with an impressive display of accountability that changed my entire outlook on your dealership. Areas for Operational Improvement I would like to offer constructive feedback regarding the intake process. My appointment was scheduled for 7:30 AM specifically to ensure timely service; however, upon arrival, the service lane lacked clear guidance. With three lanes filling up and service advisors moving between the garage and the vehicles, there was no defined queue management. This resulted in customers being served out of order, rendering the concept of an "appointment" feel ineffective. Furthermore, there was a breakdown in communication regarding the scope of my Lifetime Oil and Filter Change warranty. I had to provide my own documentation to confirm that chassis lubrication was included in my service contract. Additionally, despite scheduling the appointment in advance specifically to allow your team to order parts for my vehicle, the parts were not on-site when I arrived, resulting in an avoidable delay. Commendation for Simona Deloeste Despite these frustrations, I want to highlight the exceptional service provided by my advisor, Simona Deloeste. When the parts shortage was discovered, Simona could have easily deflected blame, but instead, she chose a path of radical honesty. She personally apologized and, impressively, took full accountability for the oversight. Her integrity and professionalism completely turned the experience around. She kept me informed throughout the wait and handled a difficult situation with such grace and maturity that she convinced me to maintain my lifetime service contract with your dealership rather than canceling it. Simona is a tremendous asset to DCH Honda of Mission Valley. Her ability to own a mistake and turn a frustrated customer into a loyal one is a rare skill. I requested to speak with a service manager during my visit to share this feedback and recognize Simona's performance, but I was unfortunately unable to connect with leadership. I hope this review reaches the appropriate management so that Simona can be recognized for her integrity and the high standard of service she upholds. I look forward to my next service visit and hope that the operational issues in the service lane are addressed to match the level of excellence Simona brings to your team every day.

I had an absolutely awesome car-buying experience with Tony Maldonado! From start to finish, Tony…read morewas kind, patient, knowledgeable, and truly cared about making sure I found the right vehicle. He took the time to answer all my questions and provided excellent communication through text and email, which made the whole process so easy and stress-free. What really stood out was how upfront and transparent he was about pricing. He shared great information that helped me confidently decide which car was the best fit for me - no pressure, just honest guidance. Derek in the finance office was also a pleasure to work with. He made the paperwork process smooth, efficient, and surprisingly enjoyable! Overall, the entire experience was seamless and positive. If you're looking for a hassle-free, professional, and genuinely pleasant car-buying experience, I highly recommend working with Tony. I couldn't be happier!

Paykan Auto in San Diego? Oh man, buckle up, because you just asked for the…read moreyou-can't-handle-the-truth truth about these guys. Most mechanics in SD see a car with a weird noise, a dashboard lit up like a Christmas tree, or something that's been Frankenstein-ed together from three different continents, and they immediately hit the panic button: "Nah, too complicated, take it to the dealer," or "That's gonna cost you an arm, a leg, and your firstborn." They run faster than you do when someone yells "free In-N-Out." But Paykan Auto? These legends look at that same nightmare job--the timing belt on a 20-year-old import that's been babied by someone who thinks "maintenance" means prayer, the transmission that's been slipping since the Obama administration, the electrical gremlins that make your car randomly play polka music--and they just crack their knuckles and say, "Challenge accepted." They've been fixing cars (and selling solid used ones) at 5486 El Cajon Blvd for years, with reviews screaming honesty, fair prices, and straight-up wizardry. One person literally said their family has used them as mechanics for 15+ years while buying multiple cars there. Another called Hadi and the crew "THE BEST!!!!" They tackle the stuff that makes other shops sweat: weird European mods, beat-up daily drivers on their last legs, you name it. It's like if Jack Reacher was a mechanic--quiet, no BS, gets the job done right, and leaves you wondering why everyone else is so scared of hard work. You roll in thinking your car's doomed, you roll out thinking, "Wait, that was actually affordable AND it drives better than when I bought it?" Truth bomb: In a city full of mechanics who ghost you harder than a bad Tinder date, Paykan Auto is the rare shop that doesn't flinch. They handle the repairs everyone else runs from... and they do it with a smile, fair pricing, and zero drama. If your car's throwing a tantrum that would make a toddler jealous, take it to Paykan. Just don't blame me when you become one of those people who starts every story with, "These guys at Paykan fixed my [insert horror story here] like it was nothing." (Pro tip: Call ahead--Hadi and the team are busy saving San Diego's sanity one scary repair at a time.)

I bought a car from there a week ago. They are nice people excellent people the owner he's…read moregentleman.Thanks Hadi

NewCarsInc provides a great service. Diego found the perfect car for me (Subaru, Forester 2026) at…read morean amazing price. Esay on all levels! I couldn't be happier!

Diego helped me find my Ford Escape. I love this car!…read more He was very helpful and made this car buying experience so much better than the awful experience I had with the car I got rid of to get this one. He pointed me in the direction of Car Max to sell my other car and made the rest of getting the Ford Focus so easy. He is knowledgeable and respectful. When signing the paperwork he wasn't just like "sign here here and here". He explained EVERY page and it made me feel secure that I knew what everything was. I have already recommended him and New Cars Inc to my coworker who's looking to get a truck. Thanks for everything, Diego!

If you are searching for an honest mechanic to work on your car, look no further! My sister…read morepurchased a used car from Doug and told me how well she was treated that I had to see for myself. I now take my Jeep and my wife's Corolla here for service. Fair pricing and honest estimates. No issues. No pressure. Does not overcharge. I will not go anywhere else. Tell your friends!

Outstanding service from North Park Auto Service! Duoc was incredibly professional and went above…read moreand beyond to assist me, He made the entire process smooth and stress-free. Highly recommend this place and will definitely be back!

Finding a reliable used car under pressure is no easy feat, but Manny and Jim at M&M Motors made an…read moreincredibly stressful situation so much easier for our family. My daughter was involved in a car accident the week of her high school graduation, leaving us scrambling to find a replacement vehicle at the worst possible time. We drove from North County to East County to South Bay searching for the right car and what immediately stood out about M&M Motors was the quality and cleanliness of their inventory compared to other dealerships we visited. My daughter had her eye on a Volkswagen at Manny's on her first visit but unfortunately it sold before she could return. She then set her sights on another vehicle and when the timing of her insurance settlement made it difficult to purchase immediately, Manny graciously held the car for her until she was ready. That kind of integrity is rare and it meant everything to us. After losing out on vehicles at two other dealerships during this process, it was such a relief to work with people we could genuinely trust. Manny and Jim treated my daughter with warmth, honesty and patience from start to finish. If you are in the market for a quality used vehicle look no further than M&M Motors. These are good people doing honest business and we could not recommend them more highly.

M&M Auto Warehouse is Amazing. Tim the sales person made the purchase very enjoyable. I highly…read morerecommend if you are in the market buying use car. I suggest you come see them first. Ask for Tim his boss is Amazing too!!!

We had an awsome experience buying our car from Tony at his mom & pop shop. From start to…read morefinish,everthing felt easy, honest, and stress-free. Tony is super down to earth and genuinely cares- not just about making a sale, but about the people he's working with. What really stood out was how kind and patient he was with my 2 kids. He went out of his way to make them comfortable, which meant a lot to us and made the whole process so much smoother. You can tell this is the kind of place where relationships matters. If you're looking for trustworthy, family-friendly car buying experience without the usual pressure, I highly recommend Tony and his shop. Well definitely be back and will be sending friends and family his way!

Bought several cars from Prime auto. Fathers and son team. Cars they pick and sell are prime, All…read morehave lasted me a lifetime. If you need a used car, this is the place to go. Ask for Toni, I have dealt with the father too? Which is equally good and knowledgeable!

Really happy with the service I received here! Phillip and Cindy, along with another handyman whose…read morename I didn't catch, made the whole experience smooth and stress-free. Everyone was welcoming, knowledgeable, and took the time to walk me through what my car needed without making me feel overwhelmed or upsold.The work was done faster than I expected, and my car is running great now. You can tell this team values honesty and quality, which goes a long way when it comes to auto repairs. I'll definitely be returning if I ever need more work done and would recommend this shop to anyone looking for dependable service and great customer care!

Hong Auto Service in San Diego was a lifesaver. My daughter, away at college, had an electrical…read moreissue with her car and I was worried about getting it handled correctly from a distance. Philip diagnosed the problem quickly and accurately -- it turned out not to be a complex electrical failure but a battery installation mistake made by a Ford dealership. Philip was honest, thorough, and clearly trustworthy throughout the process. The price was fair and represented great value for the quality of work. He exceeded expectations in communication and follow-through, which gave me real peace of mind. I highly recommend Hong Auto Service!

The worse place and tye worst people. We drove 2 hours to see a car and turned out it has…read moretransmission issue that they tried to hide while test driving it.

This is one of the best used car lot in San Diego. I discovered them online and I just had to go…read morecheck them out because they have a very premium selection of used cars to offer, Upon arrival, I was greeted by a very helpful humble sweet woman (Desiree) who pointed me in the right direction to getting the car of my dreams. This dealership truly went above and beyond to doing whatever it took to making a deal work out in my favor. I am so grateful and thankful for what the whole staff did for me to make this deal happen. I highly recommend this dealership to anyone and everyone looking to purchase a good quality used vehicle at decent prices. I just would like to thank the whole staff for their excellent customer service and patience.