I'm not sure where to start, this was such a roller coaster ride! 54 years old and decided the time was right to finally purchase my dream car. Looked online at the main Ford website and found that my car was (supposed to be) at Mossy Ford. Headed down just before closing and ran into Sam, who was on his way out for the evening. He proceeded to go out of his way to help me track down the vehicle, which wasn't actually on the lot, and let's just say it was a major gauntlet to even get this specific vehicle to the dealership. Once the car was on the lot and I'd fallen in love and knew that she was meant to be mine, the tail end of Mercury in retrograde delivered one punch after another. Not Ford's fault, not Sam's fault, not my fault, and I never felt like any high-pressure sales tactics were directed towards me. And without going into all the details, I ended up sitting outside in my old car, crying, because while I may have eventually gotten the car, there was no way I was going to get the car at that time. I firmly believe that what is meant to be is meant to be, and if it wasn't going to happen that day, then she wasn't meant to be mine. I'm so grateful my meltdown kept me there long enough for Sam to come out and let me know that he'd explained the situation to both the Mossy Ford manager Bobby, and the general manager, Mario, and with the three of them going WAY above and beyond, I was able to leave the lot that night with the car I'd been wishing for since I was 16 years old! Aisha in financing was also efficient and pleasant to deal with. I've also had nothing but positive interactions with the rest of the sales staff, and just about everyone else I've interacted with and I highly, highly, highly recommend Mossy Ford! read more

Mossy Ford - La Diabla - Car Dealers Near Me - San Diego, California

UPDATE: After everything described below, Mossy ultimately agreed to replace my F-150 Platinum with an essentially identical new truck. I appreciated that and genuinely hoped this would finally resolve the situation. Unfortunately, less than 12 hours after taking delivery, I discovered a significant crease and deformation in the aluminum cab structure on the driver's side. The same area on the passenger side is smooth and properly formed. Further investigation has now uncovered substantially more. The cab structure is visibly deformed, doors are not operating correctly, a power window is broken, and there are numerous other issues consistent with the truck having sustained significant damage before it was delivered to me. Most concerning, the three separate paint defects we initially found in the driver's side door jamb now appear to have been symptoms of the larger issue. What initially looked like isolated paint defects appears consistent with sloppy touch-up work in the same area as the underlying damage. We had found the symptoms. We simply had not yet found the smoking gun. Based on everything I have now found and documented, there is overwhelming evidence that this truck sustained significant prior damage and appears to have been involved in some type of impact or accident before it was sold to me as new. Before accepting this replacement, I specifically asked Mossy's General Sales Manager, Mr. Lopez, in writing whether the truck had ever had any damage, paintwork, bodywork, repairs, reconditioning, or anything else of that nature. I received written confirmation that it had not. Somehow, all of this was also missed during Mossy's pre-delivery inspection. This is now the second brand-new F-150 Platinum I have received through Mossy with significant issues. Most frustrating is how my concerns have been framed. I was told Mossy cannot guarantee "perfection." I am not asking for perfection. This is not a microscopic flaw or minor cosmetic imperfection. I expect a brand-new vehicle to be delivered without significant visible damage, particularly when it is replacing another truck because of the issues described below. I do want to recognize Aisha in Finance, who was phenomenal throughout the replacement, and Pete in Service, who has consistently tried to help. I have been in direct contact with Ford and have continued documenting everything. Despite the seriousness of what I brought to Mossy's attention, I have received zero acknowledgment from management. My phone calls have not been returned and my emails have gone unanswered. I genuinely wanted this replacement to be the end of the matter. Instead, less than a day later, I found myself documenting an even more serious situation with another brand-new truck. I will update this review with how Mossy and Ford ultimately respond. read more

Mossy Ford - Car Dealers Near Me - San Diego, California

The sales experience was mid-level at best. The sales rep didn't know basic answers to questions about the car. You'd think if you're trying to make a sale, you'd at least know the price or what package is included, yes we were already working together for a bit at this point. Now, just three weeks later, my brand-new Ford Bronco Sport Outer Banks is already in the shop with check engine light. Apparently it's a "glitch." I had to get a manager on the phone just to get additional support. Since they don't have an answer, I have to continue to drive the car and to see if it would continue to turn on... what sorta solution is that. My previous KIA had a similar issue that didn't start til 5-7 years in. For it to have issues this close to buying it and getting no answers is unacceptable. Manager Arte was rude over the phone and practically hung up on me. Then Service Advisor Craig has been unhelpful and just keeps repeating the same useless phrases. Then, when I went to get a rental, the worker left his personal key in my rental car, and the vehicles weren't even clean and ready to go. I ended up taking a dirty car because the process took so long and I had to leave for work. The only employee with a positive experience has been Aisha the Finance lady. Overall, a terrible experience at Mossy. Go elsewhere!!!!! read more

Mossy Ford - Car Dealers Near Me - San Diego, California

Please beware that when you purchase "new tires "from this dealership they put on tires that are almost 2 years old. Didn't think I had to ask what year they would be when buying, but now I wish I did. read more

Manny at mossy ford is the best. Awesome purchase experience and I've stopped by after and he's helped me install things in my truck. He's gone above and beyond and I really appreciate humans like him. Thank you! read more

Mossy Ford - Car Dealers Near Me - San Diego, California

The staff were very kind and genuine. They answered all of my questions and took the time to help me out. They weren't rushing me while looking at different cars. read more

Recently bought my second Ford from Mossy!! Very smooth deal with no drama from Mossy staff. I live in the Las Vegas area but will always deal with Mossy because they are a "No BS" dealer. No BS add-ons. No drama, they treat me right. Thank you Mossy Ford!! read more

We are so grateful that we got Manny in Sales, Caleb in Finance, and Troy in Service to help us get our new Bronco yesterday. Manny is friendly, helpful, and an excellent listener with a positive attitude -- he went way above and beyond and this deal wouldn't have happened without him. Caleb is NOT your typical dealership finance guy. He was as kind and upbeat and caring as Manny, not only about numbers. Troy had a huge part in all of this because he helps us know that we can trust Ford vehicles and Ford's committment to service. Thank you to everyone! read more

Hope they got new staff current service department is horrible especially the manager and supervisor , when I asked the supervisor to assist me to avoid the inconveniences, he said he was too busy as in he didn't care about the level of service , they lost my tire caps and could not find them something so simple . I also gave the manager specific directions and he was either deaf or just ignored. Not sure who's really in charge there but they definitely need to get audited , and bring back top tier service . read more

This was the best, most efficient car buying process I've been through so far. Jonathan and Jadon were exceptional, knowledgeable and super responsive. Thank you Mossy Ford! read more

Mossy Ford - 2024 Ford Ranger Lariat 4x4 in Carbonized Gray with Ebony Interior - Car Dealers Near Me - San Diego, California

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I cannot say enough great things about Sean Carrel, Assistant Service Manager at Mossy Ford Mission Bay. I brought my 2025 Bronco in for warranty repairs, and from start to finish, the experience was outstanding. Prior to coming to Mossy, I had taken my Bronco to another dealership not affiliated with Mossy Ford. Unfortunately, they failed to communicate when a part arrived, which led me to take my business elsewhere. I am so glad I did -- Sean and his team absolutely exceeded my expectations. Sean was professional, attentive, and genuinely customer-focused from day one. He kept me informed every step of the way, provided clear and realistic timelines, and made sure I understood exactly what was happening with my vehicle. His communication was consistent, proactive, and reassuring -- something that makes a huge difference when dealing with repairs. The quality of the work was excellent, and it was clear that Sean and the Mossy Ford team take real pride in what they do. Sean also offered thoughtful, honest advice without pressure or upselling, which I truly appreciated. He was friendly, approachable, and made the entire process feel smooth and stress-free. It's rare to find someone who combines technical knowledge, honesty, and exceptional customer service, but Sean does exactly that. If you're looking for a service team you can trust -- especially for something as important as a new vehicle -- I highly recommend Mossy Ford Mission Bay and specifically Sean Carrel. They've earned a customer for life. read more

Excellent customer service from Joel (sales). I felt very welcome and accommodated as I was shopping for my vehicle. Highly recommend!

Not sure what's the deal with ford dealerships in this town, making an appointment apparently means nothing, and simple oil change will take four hours from your life. Both mossy and Kearny equally don't care about your time. Good luck, best thing you can do is stare at your car and make sure the service is getting started or they will just let it sit while you sit. I repeat Kearny ford is equally as bad read more

Save yourself some time and hassle and buy your Ford someplace else. I signed up with the Costco buying program yesterday and was directed to this dealership to purchase my Ford truck. I immediately receive a text from Daniel K. We were off to a strong start. He asked me what day I could come in and I asked him to see if he had some particular trucks in stock still. We agreed I'd come in later that day between 5:30pm and 6pm. His responses had become more sporadic as the day got later but I didn't chalk that up to anything negative. I kept texting him until around 5:30 and showed up at the Dealership at 6pm sharp. I had a long drive from the other side of the county and was excited to be there to test drive some trucks. The place was like a ghost town. I asked around to see if they were still open, surprisingly they were. I then asked them to please let Daniel K know I was here. After searching around for a while they informed me that he had left for the day. That was disappointing after working all day and then making the long journey out to that dealership. They guy there said he could try to help me but I told him the lack of respect was too much. There was basically no way I was buying from them now. I will stay on my truck journey but I thought people should know the caliber of individual working at this dealership read more

I will give them respect for two reasons: 1- I asked for clear numbers and they provided them. 2- I said I don't do sales tactics and pressure and they adjusted their behavior accordingly. This is the way sales could be and I appreciate that. I will consider doing business here when it makes sense for my situation. I wouldn't say the experience was all this way but there was an honest change in action that was seen that's why I gave a 4/5 because they made an effort. Respect, bye for now. read more

Changing my review. The sales team was not good but the maintenance team is awesome ! Great customer service for a recall on my Ford. Very helpful read more

Bought a car last year, everyone was pretty friendly and it was a fairly smooth process. What really bothered me after was that I was told I had to buy the Karr Security system which was about $1300 (this alarm system would cost $200-$300 somewhere else and the car already has an alarm system from the dealership), they then have you sign a paper that your not required to buy it. The sales rep said other dealerships have more required add ons which may be true but I never checked other dealerships. If you find one that doesn't I would go there. I noted my concern to the dealership and got a voicemail from a manager, I tried calling back but was ignored so I just let it go. read more

I want to take a moment to recognize Andrew Koesel for his outstanding 10/10 service. When I needed last-minute help, about 15 min prior to closing, Andrew didn't hesitate to step up and go above and beyond to make sure everything was taken care of smoothly. Btw, his professionalism and willingness to assist made all the difference. Thank you for your hard work by getting me in last min and also thank you for being such a valuable part of the team! read more

BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it's about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW! read more

Mossy Ford - Love my new truck! - Car Dealers Near Me - San Diego, California

Art Berry and everyone in sales was fantastic in helping us with our Mach-e purchase! Thank you for being fair and honest with us!

HORRIBLE: Poor Post-Purchase Support and Questionable Practices at Mossy Ford I bought a Kia Rio at Mossy Ford (Mission Beach/PB, San Diego) at the end of March. At first, when you're at the dealership, people are nice and communication is easy. But once we started the buying process, they kept changing rates and trying to upsell us. They initially promised $1,500 off the car on the first day, which felt like a red flag. We walked away to think about the purchase for a day. The next day, we were there from 5:30 to 8:00pm. During the final paperwork, they took our $3,000 down payment and tried to sneak in an extra F&I warranty for electronics, turning our total from $7,200 to $11,200. They framed it like it would lower our monthly payment, but it was just a pushy upsell. We declined, bought the car for the agreed-out-the-door price, and left. The car seemed fine at first, but after four months the engine blew up. It was burning oil all along, and they had to have known about it. They sold it to us knowingly with this issue, probably just to get rid of it and meet their end-of-month quotas. Unfortunately I called and they would not help at all, with absolutely anything, so I am left with no vehicle. Overall, the initial friendliness disappeared quickly. Once the sale was done, we were on our own with a car that had a hidden problem from the start. read more

We had a great experience buying a new car with Art Berry. I was on a tight budget so I made clear what exactly I needed. He found the car and respected my budget and how I expected this process to go. I basically bought the car over text and he drove the car to me! This was the exact opposite experience I had with another Ford dealer in the area where they wasted my time sitting around the dealership. I wouldn't stand for it. So I left and called Mossy Ford. This is my second car from a Mossy dealership. Our other car is from Mossy Toyota. I'm going to start at a Mossy dealership every time from now on. Thank you, Art! read more

Mossy Ford - Here is our new car! - Car Dealers Near Me - San Diego, California

While on vacation, our family car experienced unexpected mechanical issues. We brought it to Mossy Ford, where the team immediately assessed the situation and completed complicated repairs quickly--just in time for us to make our trip home. We received expert and thoughtful service from Craig, the mechanic technicians, and the entire team. What could have been a major disruption was handled with professionalism and genuine care. We're incredibly grateful and highly recommend Mossy Ford for their responsiveness, expertise, and customer focus. read more

My Ford Mustang Mach E was dying on power last week and I stopped in to see if they'd let me charge for a few minutes. I forget the salesman's name I spoke with, but he was so friendly and helpful. The manager stopped by to check in at one point while I was waiting and was also very friendly. Great team there! read more

Anyone looking to service their vehicle? If so, I'd recommend speaking to Francisco. This young man went above and beyond to make my experience extraordinary and seamless. From a warm and welcoming smile, to constant updates and check-ins, this man is the true definition of stupendous customer service. The only reason I didn't give them a 5 star review (which has nothing to do with Francisco at this point) is simply over the fact that my oil change comes included with a tire rotation. They weren't able to fulfill that end of the bargain because of my lug nuts being on too tight. The solution they offered you might ask... $135 for labor to remove them and a recommendation to get two new front tires. If it weren't for Francisco, the rating would be much lower buttttt I have to give credit where it's due. read more

Real easy to setup an appointment at Mossy Ford and even better that they respond immediately after doing so, unlike the Ford Dealership in National City where I purchased my vehicle. Also Sean Carroll, very professional and courteous......well done. read more

I purchased a Ford Maverick in February and if felt like they were the sneaky salesman on their easy way to buy commercial. I started by contacting Costco to set up the purchase. Then I received a call from Dylan at Mossy Ford. We set up a test drive for Saturday noon in a gas Lariat version of the Maverick. When I arrived Dylan was not available and they set me up with Rudy. Rudy had no clue what I was looking for. Took him 45 minutes to produce a truck and it was a Hybrid. So they never had the car I requested to test drive. I mentioned Costco several times but he never showed me the Costco paperwork. They found a truck at another dealership and while they were setting up to get the truck it was sold. They then brought me the window sticker from the truck we were supposed to get and another truck they found. They wanted me to figure out why there was a price difference. After 6 hours of sitting at Mossy Ford we started the paperwork. I should have left but had invested so much time. I purchased an alarm and protection for the vehicle. This turned out to be a big pain. The alarm company came to my house and installed the alarm but Mossy Ford wanted me to come into their service center to have the body protection installed. Only available on week days during working hours and they are 30 miles from my house. Costco sent me there. After 3 weeks of stalling they agreed to do the work at my house. The company that installed the protection was a remote service and not affiliated with Mossy. So all that stalling for something that was a remote service. Also, the truck was supposed to be delivered to me the following day but did not arrive until the following evening. They tried to push delivery out but I was requesting to cancel the deal if that happened. I will not return or send anyone to Mossy Ford. I purchased a Nissan from Mossy 6 years ago and that was a totally different experience. Things did improve. Costco got me money back from Mossy as they did not observe the Costco purchasing agreement. read more

Worst service I've ever had from any business in my life. Bought an $80,000 brand new truck that qualifies for a free upgrade package. After scheduling the service and requesting someone to speak to, no one reached out. After I contacted them and spoke to a rep I was told I would be contacted. I was never contacted. Reached out 2 more times and still wasn't contacted. Finally a week later I called them again and I was told I had an assigned service rep, was forwarded to them, and went to voicemail. Left a voicemail and no one called me back. Called again the next day and was connected to Logan Kessler. Logan was rude on the phone, provided 0 help or initiative, and told ME to reach back out to HIM after he figures it out. Then proceeded to hang up by saying "do you need anything else?" And hung up on me. Further contact was through email, where he stated to "set up an appointment in person to further verify things" when I had already passed all information possible such as my personal info and VIN. Truck service was originally scheduled for Saturday, and the appointment was moved to Monday. However the valet service showed up at my door still on Saturday. Logan Kessler and Mossy Ford are unprofessional, work minimum hours, and have no pride in their customers. read more

Great maintenance shop. I brought my car in after another shop misdiagnosed a problem. Mossy Maintenance Shop correctly diagnosed the problem and promptly fixed the issue. Free pickup and delivery of your vehicle is an added plus read more

Don't know if this was a bait and switch move but had me drive an hour away for a vehicle then did not have it In stock. Please double check before you take their word and hold them to being honest. Offered me a vehicle that was no where close to the posted cost. read more

They delivered my ford mach e to La. Manuel was very professional and knowledgeable. Highly recommend this dealership.

I posted a one-star review after purchasing my Bronco in December. Then the manager called and bribed me with some free services to take it down. So I did. But I feel I need to repost for the following reason: One of my complaints was that they got a toll road ticket on my trade in. I keep getting texts from the Toll company. Now toll company is reporting me to DMV For this ticket. Mossy manager told me it was not a big deal and blew it off. I tried texting the toll road ticket to them but the number bounced. Nice work Missy! My other complaint was that I drove off the lot with my new car and I didn't know about anything this car could do. A week later I went to Ken Grody Ford in Carlsbad and they spent an hour or more showing me everything (like downloading app, Siri, etc) I never received my bribe services from Mossy to rake down my previous review, so I'm comfortable reposting it now. Save yourself the headache and skip Mossy. Go to Ken Grody Carlsbad, they really treated me great and I didn't even buy my car from them. Now that is service! read more

***WARNING TO COSTCO MEMBERS*** I have used the Costco 15% parts and service discount coupons with no problems for years at many different auto dealers, including Mossy Toyota across the street. Last week, however, the service manager at Mossy Ford refused to honor my Costco discount coupon, saying that it was for "major repairs only," not for routine service. I called Costco to tell them about the problem, and they called the sales manager at Mossy Ford. He told Costco that he would talk with the service manager about it. Didn't make a difference. I was not a happy camper because I ended up getting 0% Costco discount on a $555 service bill. Fine. I'll never set foot in Mossy Ford again. Never. read more

Mossy Ford - Car Dealers Near Me - San Diego, California

I came in earlier today with my family to look at a white raptor. Our salesman name was Miguel i think don't really remember but I do remember that he used to work at Mossy Nissan before. Our experience was so horrible. He came up to us and acted like he didn't want to help us. He took us on a test drive, ignored or answered my questions briefly about the truck. The worse thing once we started doing the numbers. I was going to trade in my 2023 Tundra with 17,200 miles on it. It's in excellent condition. He offered me 35k, I disagreed and he went up to 37k. The whole time he was degrading the truck even though it was in better condition than the raptor. Here comes the crazy part. I told him if we can talk about the numbers for the raptor. He said he can give me the Raptor for 52K if I trade in my truck for 37k. I said no. He later brought another offer of 50k for my trade in being worth 34k. I told him that I was hoping if we can get it in the high 40's like 48k or 49k. And before I finish my sentence he laughed got all his paper work, got up, retuned with our truck key and told us to have a good day. I never in my car buying experience have felt so disrespected not only did he disrespect me but also my family. We could not believe that happened. I've bought 5 cars and never have I ever been treated like that. The raptor was super clean in the inside, but you can tell it had battle scars. It was also missing the black trim on the tailgate. Obviously at dealerships you throw out numbers to try to get at the price that both you and the dealer agree on. I honestly was going to take the 50k offer but after what he did I would never give him a sale. But this guy really needs some training or work at a different job. I have a business and if my clients ever mention they want a Ford i'll tell them to avoid this place at all cost. I also have a government job and will tell all my co workers the same. PLEASE AVOID THIS DEALERSHIP. read more

Outstanding car buying experience with Mossy Ford. I reserved my 2022 Ford Maverick with them and the whole process was a breeze. Shoutout to Caleb Knaggs for assisting with the reservation and setting that up. Saul Santos in the sales department called me the day my truck arrived and helped me out with the purchase. I cannot say enough about Saul, he is professional, courteous, and was great to work with answering all of my questions. Mossy Ford takes pride in customer service and they make sure the whole experience is painless. I highly recommend anyone in the market for a vehicle check these guys out!! 10/10 read more

Mossy Ford - Car Dealers Near Me - San Diego, California

DEVIN was AMAZING!!! We are so happy with our purchase. He was professional answered any and all questions no matter how dumb we sounded. Buying a vehicle is so stressful but with his calm and cool personality it was breeze. We told him our budget and he definitely delivered on it! Will definitely be our go to person! read more

Mossy Ford - Car Dealers Near Me - San Diego, California

This is an update on my old review. The biz owner says that Kristina and Manny don't work at mossy ford anymore, but when I called just days ago, the salesperson said they were still current employees. Of course this dealership only cares about you before you purchase the car, but after the papers are signed all you'll get is crickets. Do not recommend Mossy Ford, do not recommend Kristina in finance or Manny the salesman. Go buy a car from carmax. At least they're not going to pretend and schmooze you to make the sale, then be complete d*cks after you've dropped THOUSANDS (almost 50 grand, to be exact). read more

Updated review. Truck is under 3000 miles and I got a "engine coolant over temperature" and my powertrain went out and the truck is stuttering. I bring it to the dealership and 0 help was provided. I was told to drop it off and they will look at it Monday, that is fine since service is closed on Sundays. The manager wouldn't provide a loaner vehicle or wouldn't pay for an uber because "service handles that" & "there is no company card" to use to pay for an uber. Will not be returning to this dealership. Do better. read more

I can't remember the last time I had a FEEL GOOD experience after visiting the service department... but I absolutely had THE BEST experience at Mossy Ford Service that I wanted to make sure I got on here to share and give them five stars. Make sure you ask for Andrew Monroe - Asst Service Manager. He was knowledgeable - professional - timely on updates - and even went to bat for us with Ford Warranty to help offset our major AC Repair. I recommend this location to everyone needing service. They've earned our family business for life! THANK YOU SO MUCH ANDREW! read more

WARNING: THINK TWICE BEFORE TRUSTING MOSSY FORD I am BEYOND frustrated with Mossy Ford's deplorable customer service and complete lack of accountability. I brought in my 2014 Ford Focus--a vehicle already INFAMOUS for clutch and TCM issues--only to be slapped with a jaw-dropping $3,000 repair quote! As if that weren't enough, they had the audacity to demand another $3,000-$4,000 for a "teardown" to even CHECK if the TCM caused the clutch failure. ARE YOU KIDDING ME? I went up the chain, reaching out to Ford's customer relations, and guess what? They told me to go back to Mossy Ford for answers. When Mossy Ford tried to apply for a goodwill repair? INSTANTLY declined by Ford. What's the point of a dealership if they won't stand up for their customers against blatant manufacturing defects? To anyone reading this--don't expect Mossy Ford to lift a finger for you, even when faced with compelling evidence of a DEFECTIVE product. I am incredibly disappointed and feel utterly betrayed by this experience. I would never recommend Mossy Ford and question whether a Ford is worth the money at all. Do yourself a favor: steer clear of this place. read more

Mossy Ford - Not even willing to fully diagnose the vehicle properly. - Car Dealers Near Me - San Diego, California

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