Neptune Games is a family entertainment destination featuring food, a fun mini-golf course, classic…read morevideo games, pool tables, air hockey, foosball, and whimsical funhouse mirrors. Set inside a beautiful historic building packed with rich history and captivating stories, it's the perfect place for memorable outings and nonstop fun. Private events held in the mini golf area and upstairs. Washrooms available upstairs.

This is the best mini-golf course I've ever been to! The pirate theme makes it feel like a fun…read moreadventure from start to finish. It wasn't crowded when we visited on a Sunday morning. If you're looking for something fun to do, it's a great way to spend a couple of hours. We went there with guests from Japan and it was such a unique cultural experience for them! We especially loved the dark rooms with the colorful lights. They added a lot to the atmosphere. Although it was a bit pricey, it was definitely worth it!

We made a stop at the Santa Cruz Beach Boardwalk during our summer road trip, and it ended up being…read moreone of the highlights of our vacation! We took advantage of their Summer Nights special--just $24.95 for an unlimited ride wristband after 5:00 PM--and it was such a great value. We rode everything we could and had an absolute blast. One of my favorite parts was the historic carousel. It has the classic ring game where you grab a metal ring as you ride and try to toss it into the clown's mouth. My grandmother used to tell me about doing the very same thing when she was a little girl, so getting to experience that tradition myself was incredibly special. You also can't beat the views from the Sky Glider! Seeing the beach, boardwalk, and ocean from above was beautiful, especially in the evening. And don't leave without picking up some of their salt water taffy--it's the best! From the rides to the ocean views to the nostalgic charm, this place has something for everyone. We laughed, made amazing family memories, and can't wait to come back.

Our visit to the Santa Cruz Beach Boardwalk was fun overall, but after my kids rode the Giant…read moreDipper, I don't think I'd let them ride it again. They said it was one of the scariest rides they've ever been on and felt like they were almost coming out of their seats because the lap bar was the only restraint. As a parent, that was really unsettling to hear. I was surprised there wasn't an over-the-shoulder restraint or seat belt, which would have made us feel much safer. I know many people love this historic coaster, but based on my kids' experience, it's just not a ride we'll be doing again.

Let me tell you the story of a guy who went to Level Up Games and bought some stuff and then traded…read morein some stuff. Normal, right? Then fast forward at least 15 maybe even 20 years and this guy entirely forgot he had credit because his job took him away from Santa Cruz. But one day he returns to get the batteries changed in his old Pokemon games (which they did quickly and for a very reasonable price) and he was informed he had almost 20 bucks sitting there. That's me. I'm the guy. It's been so long that they could never have told me and I would never have been the wiser. Also, even if I remembered they could have kept the money after so much time had passed and I would have fully understood. But nope, they held on to it and even told me about it. Their collection of retro games is amazing and you can buy modern games there too? It's all you could want in a game store.

I've had a week to get distance from this experience and mull over whether or not I should write a…read morereview, but I felt that it's right to respond instead of just letting it slide because shoppers should be aware of what to expect. I took several gaming hardware items - controllers, adapters, chargers, cases, and a GBA game - to sell because I wanted to get rid of them. I've been a regular customer at this local game shop for years and have always had decent experiences there. When I dropped off the items, the employee at the counter gave me a very firm rundown about policy, percentages, and profit margins right off the bat - not exactly the warmest greeting, but fair enough. They had a backlog of other trade-ins to appraise, so they let me keep the items there and said they'd follow-up over the phone with their prices later, which they did after a couple of days. During that phone conversation with their employee (who was not the employee I dropped off the items with), I asked if she could list out the prices on each item. She provided me with that info and I told her that I agreed to the prices on the smaller items, but that I'd come by in a few days to pick up the GameCube controller because the price was lower than I was hoping for. I didn't argue about it - I just said I'd pass on that one and pick up the rest. About 3 days after that phone call, I came into the store to pick up my items and had what was honestly the worst customer service experience I've had at any local shop, which is why I'm writing this review. There were two employees behind the counter who I recognized from previous visits. After I walked in and asked for my items, one employee handed me the bag and then brought up an old issue from a few weeks earlier where I had attempted to purchase METROID PRIME 4: BEYOND from their website when it was mistakenly listed for $0.00. Immediately after checkout, they had sent me an email revoking the purchase, explaining it was an error on their site. I understood and moved on from it at the time - these things happen. I wasn't actually expecting the game. However, it felt strange to have this brought up again now, especially in a tone that seemed like I had done something wrong by placing the order in the first place. The employee said, "no worries," but the context made it feel like I was being called out rather than reassured. At this point, I was just standing there ready to complete the transaction for the items I'd agreed to sell (a GBA game and one of the cases aforementioned). But then the other employee - the same person I had dropped off the items with initially - told me that they had actually decided to pass on ALL the items and would be offering me $0 instead. I said, "Oh, so you changed your mind from what was offered on the phone?" He then told me that I had haggled with his coworker on the phone and had come back into the store in-person on a different day to push for better prices on all the items. This was completely incorrect. I never came back to the store between drop-off and this pickup, and I never haggled - I simply declined the controller and accepted the other prices. I tried to clarify: "That didn't happen. I didn't do that. You have the wrong information." He dismissed this and launched into a lengthy explanation about their policies and evaluation process, talking over me even when I tried to correct the misunderstanding a second time. His coworker even attempted to interject and redirect the conversation, but he waved him off and kept going. Eventually I just said, "have a good one" and left because I was feeling very uncomfortable. Look, I understand trade-in shops need to make a profit, and I understand that pricing errors happen on websites. What I don't understand is the conflicting information (being offered prices, then being offered nothing), the accusation about behavior I didn't engage in, and the unwillingness to hear me out when I tried to correct the record. I've spent a lot of money here over the years and have always been respectful and nice. I'm disappointed that this is how things ended, but I won't be returning to this shop or spending my money here ever again. I'm posting this so others know to get clear, written confirmation on any trade-in offers and to be prepared for potential communication issues as well as some pretty bad customer service overall - particularly from certain employees.

We live locally and come here fairly often. We always have a great time and get treated well. Cindy…read moreat the bar is fantastic and always takes great care of us! This place if a throwback and we love the nostalgia! Highly recommend!

I brought three kids here on a Sunday morning. Ages 6, 9, and 11. We waited an additional 15…read moreminutes so we could get a lane with working bumpers. Then when our lane was ready a woman working there tells us they have a height limit to use the bumpers and the 9 and 11 year olds were too tall. They threw gutter balls for 4/10 rounds before being so discouraged they decided to leave. I complained about their policy as we left and the woman simply shrugged rather than offering me any kind of compensation for the six rounds we didn't bowl because of their dumb policy. I'd be surprised if I will ever get those kids into a bowling alley again. Terrible experience. Response to your comment: that is the same stupid response that you gave to the last person who made this complaint and probably the one before that. Do you just copy-paste? Get multiple complaints about the same stupid policy, change the policy. Don't tell your customers to complain to the manager.

I love an arcade but this place falls flat. Many of the machines don't start and just eat your…read moremoney. There are no employees around to help you if you run into issues. We called the number posted at the kiosk but it went to voicemail, with no call back.

In many ways this place is awesome for the kids BUT some games will take your money and not work…read more There is also no one to help get your money back for the games that don't work. One game is Surf League and it took my son's credits twice! There was no sign of being broken and It's $2 for this game. Some games are $1-$3. Also there is one card kiosk and this place is a good size. Two bathrooms located inside, need code to get in, fairly clean for the time of year we went ( early spring).

This place is epic…read more $12 for 18 swashbuckling holes of mini golf. It's inside so that's nice for a day like our visit when it rains. It's a lot like golfing at Disneyland's Pirates of the Caribbean. Cool animatronics and cannons etc. Some of the holes are very short (hey it is indoors) which makes it good for kids. Course is in good condition. Staff was fine - dude handed us clubs and balls. Kinda sucks they don't take cash but that won't stop me from returning

I've been golfing here for many decades, it has some classic obstacles and I love the pirate theme…read morewith all the animated props, this is truly one of the best built mini golf courses short of Disney Land. Sure everything is a little dated, but this does not distract from the good times you'll have here with family and friends.

This little tucked away bar is perfect when you need to escape the boardwalk for a bit. It's on the…read more2nd floor of Neptune's Kingdom overlooking the mini golf course. They have a few video games and several pool tables and while it's not quiet, it's still a respite from the crowds. They serve beer, wine, soda and 3 snacks-nachos (chips, cheese and jalapeños), wings and jalapeño poppers. We tried the nachos and wings. Honestly, the wings were the worst I've ever had, soft and kind of mushy. They were inedible. Don't get them, haha. Regardless of the bad wings, it's still a great spot to have a little drink and rest. Maybe I shouldn't tell everyone about it.

Often overlooked bar in Santa Cruz, looking out over Neptunes Kingdom. The pirate themed mini golf…read morecourse provides a surreal background for imbibing beers and playing pool and pinball. If you go in winter, chances are you'll have the place to yourself.

I'm not sure how this place received more than one star except maybe because the reviews are super…read moreold. I went recently and the first thing I noticed was the urine smell. We had already paid and my son was too excited so I couldn't turn back. The place looked like it hadn't been cleaned for a long, long time. The person working there was sitting on the sofa on her phone. Honestly, this place was gross and I definitely wouldn't come back. I caught a cold two days later and I can bet it was from that place. This place is not suitable for children.

READ THIS BEFORE VISITING THIS BUSINESS Twice now they've…read moreswitched their machines and have refused to accept credit which we had paid money for previously. The first time they "graciously" (according to them) gave us about a third of our monies worth. We unfortunately gave them the benefit of the doubt and figured it was a weird situation and they mishandled it as an isolated incident. We were wrong, they switched their arcade pay system yet again and this time refused to give us a penny's worth of credit for the money we had already spent and saved on one of their arcade cards. Learn from our lessons, avoid this establishment