Pros: 1) After her initial lack of caring, our waitress was attentive and completely redeemed her tip.
2) The shakes were unique/delicious.
Cons: 1) Location in the casino is difficult to find with minimal signage.
2) While generally the food was good, it is overpriced for bar fare (bill was $88 without tip for 2 people).
3. Lack of attention to detail or quality control for food.
4. Bar staff would rather watch the games on TV than assist customers.
In depth experience: My wife saw an advertisement as we were walking into the casino so we decided to give it a shot. The location within the casino is very confusing to get to as there isn't a lot of signage. We finally resorted to Google maps to figure out where it was after walking around aimlessly because the maps in the casino were of little assistance. Once we finally located it, we went down the escalator/stairs to the main area. The bowling and arcade is to the right, with seating and the bar area to the left.
There were 3 staff members in the front "reception" area at the bottom of the escalators. We were greeted immediately by a gentleman who asked if we were there for gaming, would like to sit at the bar, or be seated. After requesting a table, he grabbed a couple of menus and went to hand it to one of the waitress who was leaning against the counter behind him. She looked at him, smiled, made no effort to move and he finally said "Well, I guess I'll seat you then, this will be your waitress though." Not a great first impression for someone who is expecting us to tip for her service. We should have walked out then, but since it took us so long to find, we stayed. After returning with our drink order of a mixed drink and a water, she returned to take our food order. Our order consisted of: Jumbo Pretzel ($10) and Toasted Garlic & Parmesan Wings ($12) as an appetizer, Steak & Cheese Eggrolls ($12), Steak Bomb Flatbread ($14), S'mores shake ($14), Banana 7/10 Spit shake ($14) for the main meal, oh and an additional glass of water.
The bar / dining area atmosphere consists of high top seating, and multiple flat screen TVs showing a variety of sports games. The lighting is dimly lit with the bar accentuated by glowing LED lights. The majority of the lighting is gained from the brightness of the TV screens. There was at least one patron at the bar who was WAY too into the game and started shouting and yelling at the TV that his game was on. No efforts were made to quiet him as the staff behind the bar was talking to each other and watching the TVs behind them. Eventually, he left and we chalked it up to "meh....it's a sports bar, it's gonna happen". We also noticed that multiple people sitting at the bar had empty glasses and were trying to get any of the bartenders attention for a refill. It wasn't busy and there were maybe 8-10 people at the bar.
Our food arrived all at the same time instead of parsed out as an appetizer and meal which left little room on the table. The portions were adequate size and everything was warm. I noticed that the flatbread was soft, almost soggy or doughy, and there was no steak on it (It was a STEAK BOMB flatbread after all). I tried a piece thinking that maybe it was cooked into the dough or under the enormous amount of cheese but found none. After searching the remaining flatbread I flagged down the waitress. She apologized and brought it back to the kitchen. She returned a few moments later and said that they "Forgot to put the steak on" and would be making me a new one but that it would take a little bit. We finished the rest of our food which was cooked properly and tasted good. The shakes were definitely the highlight of the meal. Whimsical, colorful, and delicious.
As we were 95% finished with our meal, we debated taking the flatbread to go or canceling it all together. The waitress finally returned with it and I was able to immediately identify STEAK! The flatbread was properly cooked and crispy. After trying 2 pieces, I wasn't really feeling it. My wife tried it and thought something was "off". We ended up leaving it. We never did get our second water :-(
We did not go into the gaming or bowling area so that review will have to be left for someone else. read more