Heartbroken it's Gone!! Was nearby & wanted to check in only to find the signage has been removed & the space is empty. So sad.

Vinny treated my son and I with respect and felt the need to share! We appreciate you! Thank you

I got a headset with a warranty like 3 months ago and it started malfunctioning and i went and they told me they couldnt change it or exchange because of the "policy" when the guy told me no matter what they would give me a new one or exchange it and if they didnt have it they would give me a different headset if i wanted or they would send me to a different store if i wanted the same one and whats the point of the warranty if they dont do nothing about my headset ima just start going to target or best buy cuz gamestop has gone down changing their policies every time and making it worse for the customer read more

IF I CAN I WOULD RATE ZERO!! STARS. Definitely recommend NOT going to this game stop. Went in to buy FC 24 yesterday afternoon and Don up in the register was RUDE. Saw online that it was posted for $29.99 and when I got to the store it said $34.99. When i got up to the register a dude with blonde long hair helped me out and was very friendly but Don came up and snatched my phone out of my hand (didn't even ask to hold my phone) to look at the price. He saw that it was legit so game me back my phone with the approved price match and so we continued with the transaction. Once it was all ready to pay he changed his mind to price match?? but on the website it says that they definitely do price match? So gamestop please update your policy and train Don ( fat asian dude ) that's on register. Will NEVER shop at gamestop again will now only be going to target & walmart. AND FOR ANYONE READING THIS GAME STOP RAISED THEIR PRICES FOR BLACK FRIDAY IT WAS CHEAPER DURING THE WEEK. GO TO TARGET!! THEYRE STILL AT 29.99!!! DONT LET THEM SCAM YOU LIKE DON WANTED TO DO!!! read more

There used to be another game stop in the same area but they closed it and so the closes one was this sorry excuse for a store. Customer service is non-existent unless the workers have something they like to talk about and then they will for hours not giving a F*** of the line of people waiting or the phone ringing (seems to be the hardest thing for them to do). Tried calling to find out if they had a specific game no answer so i ended up taking a gamble and went over there. Waited for 30 min line didn't move and the workers weren't even helping anyone just pretending to be busy. I ended up getting a game off amazon took an extra day but no BS what so ever. Get it off amazon or drive further to a better store (if one exists). (would give negative stars if there was an option) read more

Felix, Fernando and Jearim are a dream team ! I've never felt more welcome and comfortable in any GameStop location like this one. They made my experience worth the travel ! Love the energy! read more

Jearim is a rock star! Helped me out with my Xbox controller issue, and was super kind. We talked about being a parent, and it didn't feel like I was a customer for a while, which was so nice. I've been to a few other locations, but I think this one will be my GameStop from now on. read more

The kids love this place. Too bad I have to drive this far to this place. If they have something closer I would be trilled. This is their favorite store so we are coming her often. They had the games they wanted. Staff is tough but knowledgable. Good people. read more

I'm so impressed & thankful for the service I received from Julio over a week ago. I was looking for a specific item that's sold out in most stores and was so happy when he located It for me. He was very professional over the phone and in person. If It wasn't for him my niece wouldn't have all her Christmas presents. I'm just glad there's people like Julio. Provided a great experience and Great representation of game stop. :) read more

It seems that employees here don't care about games, customers and selling merchandise. The last 4 times I have come to this Gamestop the same employee tells me the game is out of stock and the same employee keeps asking me to redeem my power up reward points because they will "expire". For starters the points never expire according to Gamestop employee in Northridge store location. When I finally decided to redeem my points for gift certificates to buy a game which is also a ripoff reward program, the same employee tells me that my Gamestop certificates do not work. He is not sure why and also does not bother to call customer service for me. Instead tells me theres nothing he can do it about it. I call customer service they apologize for his behavior because his job was to call customer service for me and he clearly failed to care. I will never come to this store ever again. The people that work at this location need retraining in customer service skills or this store needs to be shutdown. Everyone I know that has come here has the worst experience with the employees. They also close the store before the actual closing time claiming they need to clean. Unprofessional retail employees! read more

These guys never bother to answer their phones when you try and call the store number. I've been a witness to one employee who broke away from helping a customer just to pick up and then hang up a phone right away. Instead of answering it and placing them on hold, this person just hung up on them and went back to helping the customer like nothing had happened. ANSWER YOUR CALLS WHEN CUSTOMERS CALL YOUR STORE WITH QUESTIONS! read more

Before I started to write my review, I looked over to the right and saw a post from 2011 stating exactly what I was about to write! I guess it's the same problem: The employees would rather do inventory than helping the customers. Still true... and it's almost 2014 guys, make your customers a priority! Don't make us feel like we're bothering you. read more

This is a typical Game Stop with all your gaming action. What makes it 5 stars is the quality service. Very nice people work here who at the very least pretend to care about the game you decide to talk about for 20 minutes. It's never too crowded unlike a lot of other locations. Also it's right by El Super. So you can buy your next game, and all the goodies you're gonna snack on. read more

Game Stop - Look it's a stop for games! - Videos & Video Game Rental Near Me - Arleta, California

Horrible, manager was alone in a holiday. Where is management? Waited for 30 min to get a stupid PlayStation card. Don't ever come here... you'll regret it. Just shop at amazon I get better and faster service than this shithole of a store. Thanks for nothing. read more

Horrible service. Rude and uninformed about the product they sell. Employees rather be speaking to themselves about personal stuff than helping customers Which results in long lines and long wait times. read more

This place takes for ever to attend you . I walked inn to sell my xbox one it took a whole hr to get it tested . Employee said their wifi sucks therefore it took them awhile to download a game on the system read more

I've been meaning to post this but been so busy! So this past weekend I had a slight dilemma where I pre-ordered a game and went in for pickup to just find out that my copy was sold. Right off the bat I was bothered but didn't wanna be that customer. lol Long story short they did everything in their power to see if any copies were left in their inventory. Sure enough no dice, so the store manager John pulled me aside and told me that it was unfortunate what had happened but would help. From the look of it I'm pretty sure he was off too but I could be wrong. Either way he said that he had to go to another store and would check to see if they had an available copy. If the store did then he would actually bring it all the way back and have someone call me for pickup. Sure enough the other store had one and John made the trip back to drop it off. Once I arrived he wasn't there so I could thank him for all his help but was able to revive my copy! Major thanks to John and this team working that day! Shows that GaneStop employees care about their customers. read more

This 5 star is for Olga. She was very helpful in trying to help us find Mortal Kombat X Collectors Edition although they didn't have it. Her customer service was awesome and she was nice! Thanks ! :) read more

Don"t go to this store at 10am when they should open they would rather be doing inventory than helping the customers. After standing in the rain for 15 minutes I left at 10:15 am with a sea of asses and elbows and no one to help the customers as my view. Phil read more

Worst service ever. Pre ordered Red Redemption in the beginning of the year and was told to come to the midnight launch. Arriving to the launch I had to wait in the back of the line regardless of the pre order status. I want to stress the fact that I purchased this game in the beginning of the year and I was then told that this was just corporates idea and rules. But as a consumer I pre ordered the game to prevent myself from waiting in long lines. I don't think it's fair that someone who bought the game recently gets treated better than someone who bought the game in the beginning of the year. You guys need to fix this system because Im a loyal customer and satisfying your customers should be priority to earn growth within your business. I don't think I'm ever going back to this location or even go back to gamestop to purchase future games. Corporate please prioritize your customers who purchases the games first. I did invest and gave you my money first why should I be last in picking up my game? read more

Game Stop - Videos & Video Game Rental Near Me - Arleta, California

Clean place, good parking, somewhat friendly staff (they keep hiring new people), and usually no lines.

Why have an option to put something on hold and then call me and tell me I can't? The option shouldn't have been available in the first place then. read more

I just visited game stop in the city of Arleta. This was my first time visiting the store and I'm happy to say that my overall experience was very satisfying. The store manager, Edgar Luna, was beyond helpful. He took his time answering my questions and helped me understand the various types of game consuls I can choose from. He was also very patient, courteous and very respectful on multiple levels. This store is very fortunate to have this young man represent game stop, he's an excellent asset to the company and has a great attitude. I'm very happy with the type of customer service I received and will certainly be back!!!!! read more

I see all the negative reviews but I did not experience that . I showed up at 10:30 looking for a game for my lil brothers birth after calling around and searching for a week. Getting turned down or getting the run around they did not have the game and it was not available to order but the guy said he ca around because no store had it in his district. I left with some hope ten minutes later he called me back and told me he was having it shipped from long beach . 3 days later I got a call and my game was in stock all that for a 3ds game if that isn't service idk what is .made my lil bro very happy . read more