The employees here need a huge overhaul. My family came in looking for something specific, unfortunately this particular store doesn't sell the same thing as the one in Fairfield. When I asked the first female employee I came across she was so quick to say, "I don't even know what that is." No "I'm sorry we don't carry that" or any type of customer service. Then when we were ready to check out the line was three customers deep and only one employee was working the register. The other female (?) employee was on the phone for about 10-15 minutes on a personal call. The man in front of me bought a pre-owned PS5 and he was asking about if he really needed to buy PS Plus. Again, female employee #1 was quick to say, "I don't know. I don't play PlayStation I play X-Box." Okay??? This is a video game store, she should have a working knowledge of various consoles right? Or is that expecting too much?? When it was our turn to check out my son just so happened to want a PS5 controller. At first he wanted black, but she said they didn't have that color. Why even have out as an option to buy then?? It'd be so easy to take out the cardboard sign so customers know it isn't available at this time. Again, I'm expecting too much I guess. She then tried to sell us a warranty on the controller for $15/year. I declined and she rudely said, "Okay, see you in 6 months then. I've had to replace my PS5 controllers 3 times." What? So she is either lying to me or she was lying to the guy in front me. Towards the end of our transaction a male employee with shoulder-length hair interrupted us to greet the other two female employees at the register. Absolutely no respect or professionalism. We left as quickly as we could, but my daughter unfortunately left her water bottle on the counter. We came back and saw there was a long line. Female employee #1 was the only one helping customers, female employee #2 was doing her own thing, and the male employee was sitting at the register eating. I approached him and asked him for the water bottle we left which we could clearly see on their back counter. He looked at me like I was the rude one for interrupting his snack break. He said nothing to me, grabbed the water bottle by the mouth piece, and handed it to me. I had the misfortune to see his hands up close and it looked like he spent the morning gardening without gloves. Gross!!! Experiences like this make me want to depend on online shopping more and more. Employees are no longer expected to have customer service skills, professionalism, or basic hygiene. read more

Visited the store today today with my kids. They beelined right to the switch games while I looked into the selection of older games. I found a Gameboy SP console in the locked case. I approached the cashier and asked it was one of the backlit ones. She said she didn't know and refused to open the case to check or allow me to check. I had every intention on purchasing it, but she treated me like a criminal because I wanted to see an item before purchase. This isn't how you treat customers. read more

This Game Stop is in Sun Valley Mall. They have limited inventory, but the prices are reasonable. The shelf for trading cards was empty. However, the young lady working there was friendly and helpful so it was a pleasant shopping experience. read more

See all

Tricked (deceiving sales tactics and blames it on the kid not knowing) my kid into purchasing there $4.99 1-warranty for her little nightmare 3 game and won't even refund the service! They said the price $49.99 ($39.99 was the real price) was because of the bag fee but failed to say the warranty. I guess they really need to get their bonus at my price of tricking my child. They said we knew when we checked out. Lairs!!!! They said their system locked them out to process a refund due to the debit card! Karma is a bish, wait and see.... Messing with little kids hard earn money. Should have bought it at Best Buy's or Walmart. Fricken crooks! Who hired these a-holes! read more

The manager is very pushy on memberships. If you don't get it he's rude and tries to argue with you. Never supporting this place again with a guy like that running the shop. Only reason the still afloat is because you're located in a shopping mall with a lot of foot traffic. Get a job as a realtor not for a damn game store. Bad shopping experience. read more

There is a reason your business is failing and it's not just the rise of digital purchases. People just don't want to be bothered by your bulk-spit. Here is an example of my interaction today while purchasing a new game: ("GS" is the extremely pushy GameStop employee, and "M" is me) Gs: "I have that game for you right here. Let's get your phone number" M: "#" Gs: "Looks like your premium account has expired. Let's get you hooked up today for just 15 dollars" ($15 is added on the POS screen before I can even respond) M: "no thanks" Gs "hear me out, blah blah" M: "no thanks" Gs: "blah blah blah" M: "no I don't want it" Gs: "but blah blah blah (points to chart)." M: "again no" Gs: "why don't you want the membership?" M: "cuz I just don't" Gs: "do you buy your games online" M: "I just dont want the membership, I dont come here often" Gs: "but blah blah blah" M: "dude I barely play games" (lies but I just want him to stop) Gs: "okay, do you want insurance for $7" M: "No thanks" Gs: "well you never know it might get scratched" M: "No" Gs: "well you never know (shakes the game violently, so much I can here the disc sliding around inside) sometimes these games get scratched during delivery" M: "please stop" You guys are horrible and you should all be cursed. I will never come here ever again. And people, you shouldn't either. These guys are just trying to swindle you at every turn. Don't buy into it. I feel terrible for old people trying to buy a game for their grandkid. You're a bad business and you should be punished. I will smile when they are all shut down, which is coming soon guys. So you better get your resume' going to submit to the Pokémon card stores or something. read more

I've had some bad retail experiences before, but what happened at this GameStop takes the cake. Every time I come in, the same guy aggressively pushes the Pro Membership on me, to the point where it feels less like shopping and more like being cornered by a salesman. Today I tried to cut it off before it started--I politely said I wasn't interested. Instead of respecting that, the guy got visibly upset and kept pushing anyway, like "no" wasn't an option. When I refused to answer his sales questions, he actually got angry and kicked me out of the store. Imagine being told to leave simply because you don't want a membership. This kind of behavior is completely unprofessional and hostile. Customers shouldn't be treated like they're stupid or unwelcome just for declining a loyalty program. GameStop needs to seriously rethink how it trains its staff and how much pressure it puts on them to sell memberships, because right now it's creating a toxic experience that drives people away. read more

The store looks very well organized as compared to the last few years I've gone here. Whoever is running it now is doing a great job. The peopler working seem to be friendlier as well, so overall a great shopping environment. read more

This was the worst in-store experience I have ever had in my life. Upon attempting to check out two games with my little brother, the cashier said "We're going to sign you up for Pro," without saying anything else. When they asked me to confirm the purchase, there was a 15 dollar charge for Pro, and I asked him to take it off, saying I wasn't interesting. Then, they and other worker started rambling about how good of a deal it is, interrupting me whenever I said no. After finally taking off the charge, they then did the same thing for the insurance, which took my multiple attempts to convince them I didn't want. This entire time, the second worker (had short curly black hair) kept asking nagging questions trying to convince me to buy the extras, repeating "Do you guys not even buy games? Where do you buy your games," over and over again to which I gave short answers like "Sometimes" or "Wherever" because all I wanted to do was buy my games and get out of what was becoming an increasingly aggressive and hostile interaction from the workers. After ignoring the unending questions and looking only at the cashier and not at the second employee harassing me, he said "Why are you being so rude? We're people too, you have to treat us with dignity" to which i responded "I was trying to be respectful, you are being aggressive and ignoring me saying no" he then responding by rudely telling me I was not welcome in the store and after I leave I should not ever return, which is an interesting response to someone not wanting to buy your premium membership. I will never bring any business here ever again, and will encourage others to do the same, the employee with short curly hair should never be allowed to work in any position where they are able to talk to customers, they will drive away any and all business. read more

Horribles. the staff were extremely pushy for the pro sign up and were overall very rude

This store is great. It has a white variety of games for all the main devices. The staff is very well-versed in all games and they offer digital games as well as hard box games as well. They sell the consuls and usually have things that other stores don't have another malls. They also offer all sorts of accessories that are necessary. Timothy is super helpful and friendly as well. They also have good clearance section read more

See all

Do not sell used consoles here. They rip you off. Tell you what the value of it is. Tell you there will be some difference in price when you sell it but don't tell you it's $100 less than the value they told you. Caden the 30 year old virgin who still lives with his mom and works at a video game store is a waste of space on this earth. Extremely rude and unprofessional. They don't even give you a receipt. read more

Another decent GameStop. Never had an amazing time here or experience, but never had a bad one. Went in recently and picked up a somewhat hard to find RPG. It's a smaller store, but it's in the mall, so I can't complain. read more

I want to give zero stars. I don't know her name. The Asian tall lady wears a cap with a hoodie so rude to her attitude that works in the store. No customer service. She was telling people in the store she needed to go to her lunch and then she said no rush and take your time to shop a minute later she said she had to go to lunch now you have to go. I don't understand why she was telling me not to rush and then a minute later she rushed me out to the store with attitude. When I was walking out the store she had another co-worker back to the shop. The Asian lady told her co-worker, that she doesn't need her stupid sign-out anymore That is so unprofessional. If you have other co-workers why do you have to rush everybody out of the store? I think they don't care about the business! The owner needs to hire someone else who can give customer service. I am going to spend my money somewhere else. read more

I'm currently battling with Gamestop (Hayward location) over an issue with a console that I purchased from them, and I had planned on cutting all ties with them, however, in the midst of this battle, I had a very positive encounter with the sun valley mall location. The manager Tim there went out of his way and even stayed late in order to help me buy the game that I wanted. He didn't have to do it, but he did it and you don't get that sort of treatment really any where these days. Tim is awesome, and I highly recommend you go to the sun valley mall gamestop for all your gaming wants/needs. Thanks again Tim!!!! read more

This is my updated review of this Gamestop. This is currently my favorite Gamestop since all the staff here are always helpful, professional and friendly. I came here wanting a specific game and Michelle really helped me out. She is awesome and is very knowledgeable of upcoming games . Her personal knowledge on the upcoming releases also convinced me to make 2 additional pre-orders for some upcoming games. This is my go to place if I want to get that special version of the game (I purchased the collector's version of god of war Ragnarok here) or an accessory. The people here always do their best to help me find what I'm looking for. While I have been to other GameStops in the area, I find this one to be the best because of its store hours and its staff. Again, thanks Michelle. You're the best! read more

The store had incorrect hours and closed at 6:19PM on Sunday despite the official website stating they'd be open until 7PM on a Sunday. There's nothing more I hate than wasting time. Waste of a trip. read more

NOW I USUALLY DONT DO THIS Literally went the other day to exchange my broken controller for a new 1 because i have insurance on it and this guy Matt had no idea what he was doing.... It was like watching a small dog lost.... Worst part is... he was by himself and had to call a few people to ask how to make the exchange ....literally 20 mins later bro was like trying to explain about some glitch in the system and just bullsh1tting me because he didnt know how to properly do an exchange... then after all that he said sorry idk what im doing and said come tomorrow when there is someone else here.... So I literally went to a gamestop 10 mins away and got the exchange done in less that 2 mins.... Ill never shop at this gamestop ever again and i suggest if you value time dont go here read more

I used to work for Gamestop for a solid 3 yrs and I know how sometimes putting on a smile can be hard when its slow or busy. Either way, these days I visit a GameStop once or twice a year but it's nice to see they continue to hire hardworking gentle and kind people. I'm not sure why this location has such a low rating. It's clean, the staff is nice and they seemingly have everything in order from what I can see. Mall locations are hard because you get a lot of the casual lookers and people coming to take their aggression out from an experience they had at another store. You don't get that vibe from this location, thanks Stephen for being a friendly and helpful guy. read more

I'd recommend going to a different location if you are able to. It's now 10:52am on a Friday. Allegedly this store should be open at 10am, like the rest of the mall. It most definitely is still closed. I came to this location specifically to buy a birthday present for my niece, but I will be taking my business elsewhere since the employees don't have the sense to open the store on time. I understand that circumstances arise, but still being closed 50+ minutes after opening time is unacceptable! See you soon, other locations that are more reliable :) read more

The people who work there are retarded. I went in there looking to buy FEAR the day it came out. When I asked the guy behind the counter if they had it, he replied "No man, we sold out. You aren't going to find that game anywhere....you want to reserve Superman Returns?!" "No thanks." I told him as I left. I walked right next door to Target and they had at least 25 copies of FEAR. Another time I went there to buy God of War 2 and the same thing happened. They didn't have it, but he sounded really excited when he asked me if I wanted to reserve some other weak game. Again I told him no thanks, and I was going to try elsewhere. He let out a very sarcastic "Pfft....Good luck buddy." So I went to Fry's across down the street and got a copy. read more

Sometimes a man just needs a store that puts him in the mood to relax and, sadly, for me this is gamestop. Stepping in that door just eases every muscle in my bod. It's weird, I know. I love to just dig into a game on the ds display unit for a few minutes. Tons of fun and the folks who work here are always great about answering my questions!!! My only complaint is that they don't have one of those hand sanitizer dispensers. I hate to imagine what kind of creeps have been touching the same buttons as I have. read more

I was redirected to this location by another store that was nearby. I was looking for a videogame that came out a couple of days ago, and they told me that they had a copy left in this location, i also checked online and gave me the same information. I walked in and asked the guy at the counter and he said that they only had a limited quantity for preorder and didn't even make an effort to see about the extra copy they had left in stock and that appeared as available even online. I didn't wanna argue so just walked out and decided to order it from Amazon. Such a waste of time and disappointment, since I also have a membership with Gamestop. I guess I won't be coming back to this location... read more

Its small, crowded, expensive, workers are kind of rude and not helpful...There are quite a few DS games that are cheap though. At least its not filthy and the demos work, unlike quite a few other locations. read more

I grit my teeth each time I go into this shop, I always hope things will improve, but the experience gets worse each time- They treat me like there doing me some kind of favor answering a question or looking for a request. Their customer service is terrible. They never have the game I want and they always ask me to reserve some horrible title about to bomb. Price is not the concern its the experience... I will never shop there again. read more

I like this Game Stop location, but it's always packed elbow to elbow, and the selection is very sparse. If you come here for new games, they usually have what you need, but I always have the hardest time finding copies of my favorite titles in used condition. The staff is nice here, they are very knowledgeable about everything that comes in and out of the store, and they even troubleshoot (unofficially) some games and devices. My son came here and started discussing his problems within a specific game and they helped him move past his obstacles, this really helped me out also (Saved me $20 on a strategy guide). Thanks guys, I'll be back soon. read more

T____T After spending a few hours searching for a Pikachu 3DS XL (it was sold out almost EVERYWHERE), I managed to locate one at this store and was so happy to hear that they were willing to put it on hold for me, despite it being their last unit and in high demand TvT ! The thing is, I live in Berkeley and am car-less, so it was going to take a while for me to get there (and it was on a Sunday so bus schedules are lousy)... but their nice employee (McGee) was really accommodating and happy to wait for me. So yeah, after a horrid three hour journey by Bart and bus -__-, I finally made it and aw yeah got my Pikachu :D read more

This store is honestly deuschiness at it finest. Most of the staff remind me of the comic book guy on the simpsons. If you didnt pre order a game then they never have it although you can go next door to target or down to walmart and pick it up. Youd think they would order extra copies for people who have lives and cant pre order. read more

6:04 PM on 6/21/2014: I went into purchase a few games. After making my selections from a sale section marked $9.99 and under I brought the games to counter. They both rung up at $13.49 I asked the guy if they were $9.99, he said no as if it was a stupid question... I explained that they were in a section marked $9.99 he said they weren't $9.99. Point of the matter is, this place needs to hire some competent people who can either deal with problems or at least refer them to someone who can. read more

I am not surprised to see that this is the lowest rated Gamestop in the area. My son and i took a copy of Call of Duty we got with an xbox to trade in for something else. We were told that gamestop will not take any "unopened" games. I said.."so if I walk out of the store and open the package and return it you can take it?" to which she said "no sir because we have it on store video that it came in unopen?.. wtf? They are actually implying that we could have stolen this item? And if we open it and drive to another gamestop (which we did) they would not hesitate to take it. This is a ridiculous policy. There are OTHER WAYS to manage loss control that do not involve insulting customers. Shame on you Gamestop! read more

small crowded store. it was better than the old EB/Gamestop near JCPenny's. I gotten all my games from here.

Stood in this line on black Friday only for the guy to tell me they are already sold out and they were giving tickets to people who were waiting outside. So why am I standing in line he also wasn't able to answer any of my questions. I tried to tell him that I already checked game stop online and they were all sold out as well but he insisted that they weren't. I haven't gone back in there besides when my boyfriend wants to see if there are any new games. read more

Went in here yesterday and was assisted by Matt. He was very helpful and cool. Only issue and this is an issue at every Game Stop I've ever been to, TURN ON THE A/C!! Can't breathe up in there! read more

Went there yesterday to sell some games. The guy there was rude, very impatient and seemed like he did not want to be there. Got what I wanted but did not like the service. Wont be visiting them anytime soon. read more

Sick and tired of trying to give my money to a place where they're clearly not interested in my business. The employees seldom want to help if it involves moving more than 2 feet from the counter or looking on any peg or shelf higher than 3 feet from the floor. Disinterested and almost as if my presence as a customer in their store was interrupting their game or texting. Sorry, but you won't have to worry for long. This will probably be another location they end up closing and we'll just buy from Amazon from here on out. Thanks for passing me by multiple times and never Once asking to help me..... You know, me... The Only customer in the store. So glad that there are so many other options where I can get the games that my kids and I play on all of our consoles and the collectibles we love. With service like this and employees who couldn't care less, I'd rather just press a few buttons on my phone. I can go anywhere I want and get ignored. read more

Has an okay selection of video games but some of the workers there act like their lives suck. I went there to turn in some video games for store credit and the guy said, "Great, this is gonna take forever," Where else does that guy have to be, he is at work. Then when he said do you have an ID and I checked and could not find mine on me. He said that you had to prove that you were over 18 to return the games. Dafuq. Well I am displeased with their service but its an okay place to find games just don't expect a lot of good 3DS games to be in stock. read more

This store is a joke! I have no idea why they hire people with no gaming experience or knowledge. The workers acknowledge any customers besides the ones they are helping. We purchased a preowned game, returned home only to find out that they put the wrong game in the case. read more

I like this store, but I do miss the one by Hot Topic and JC Penny's. There are many good games. One of my friends works here. The workers are cool. The place can get crowded, but it is bearable. The place is family friendly, but it is a good idea to watch your kids since it can get crowded. read more

After seeing the reviews I shouldn't be surprised by what happened. Terrible customer service, rude combative employees. This company has gone downhill ever since they bought out all their competitors, now they nickel and dime (read: rob) gamers. They know we have to go there if we really want to trade and they prey on us. I'm a 30 something father of two, I've got a couple of kids, a wife, and I run a business...I game now only a few hours a week. Went to trade in a FIFA 15 for the FIFA 16, which I do every year. Not only was the original price given to me much lower than previous years (even though they resell for 39.99-54.99), Edwin behind the counter made a judgement call that he was going to take an additional 30% off of the original value of my trade in due to damage. I asked to see the damage he spoke of since the game hasn't left the console in over a year, he showed me a thumbprint from when I put it in the case to exchange. When I asked if I could wipe off that thumbprint to "fix" the "problem" he refused to let me see MY game again and moved it away from the register (mind you I hadn't completed the transaction so that game is still technically mine). At that point u asked for a manager to talk to and he claimed he was the only one there so no help down that avenue. I've been a customer of this company for 15 years or so and experiences are getting worse and worse. I was planning on buying a couple PS4s this holiday season, I'll mKe sure to take my 1000s of dollars of business to another company who knows how to treat people and tries to do the right thing, not the greedy thing. Being new to the area I'll try to mention often to people I meet and discuss gaming with to never go to that store as it is not the place to spend your hard earned money! They've been on a steep decline for years when it comes to customer service, maybe this was the final nail in the coffin? read more

honestly game prices are too high even used and you never get that much when return the game. gamestop is bullshit everyoneon here go to rasputins instead way better deals! read more