Employees very helpful, made my pre order process for 30th anniversary they even called me to tell me they got more etbs they can take on... best service ever! read more

Sara is a terrible person. to start off me and my family absolutely love mario so we were so excited to see they had a mario day coming up! So after my 10 hour shift at the hospital saving lives I took my two kids (12 and 10) to my local gamestop (44412 Valley Central Way ste B Lancaster, CA 93536 United States) and my 12 year old was wearing a mario odyssey hat and white gloves with a mustache and my 10 year old had the original mario hat on and gloves and they picked out some games but when we went to check out Sara said that "they did not qualify for the $5 off because they were not in costume" and that made me very upset i spent my hard earned money on mario hats and gloves just to participate. Sara was very rude about it and ruined the overall expedited of gamestop for us. Both kids walked out crying upset because of sara's terrible attitude and terrible customer service. What a disappointment read more

Never had a bad experience here. My son always comes here and the staff has always been friendly. Always clean and usually quick lines. read more

GameStop - Videos & Video Game Rental Near Me - Lancaster, California

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Nearly a year later and it's still the same deal. This store doesn't have "hours" so much as it operates on RNG. It's random whether or not it'll be open when you go during the store's posted business hours. Don't bother pre-ordering from this location, they're going to be open when you come to pick up your item within posted business hours. I'd easily give this place a 3 or 4 if it didn't have randomized hours. read more

Centered in a busy shopping mall, with convenient access to 5 below and Marshall's, as well as Walmart right across the way, I was pretty surprise to find it here and yet not so surprised since you can get most of your shopping for you and your kids done in one parking space. This store has your typical top selling games for xbox and ps4/5. If you need something and they don't have it, it's going to be ordered. Masks are on and there are indications of standing in line with good social distancing. The service I found was very friendly. They knew right away what I was asking for. Sounds like they not only work here but play the games! Just kidding. That wasn't what I was referring to. Place is clean. Not too crowded during the pandemic and overall if you don't know what you want and want to play some good stuff don't be afraid to just ask for some recommendations. read more

I do not recommend this place to anyone ! I was highly disappointed and never will I be back.. I've spend thousands of dollars and been a loyal customer for years. I bought a defective headset and 20 minutes after purchasing it. I tried to return it and they wouldn't replace it or give me my money back. They told me I had to wait a week to get a new headset delivered. it wouldn't have been an issue. If the manager Sarah didn't come out and give me attitude and didn't even try to help me read more

If you're ever at this GameStop, Destiny is a lead shift there, and she is the most helpful and hardworking person you can ever meet. Helps me with any questions I have and gets me excited for the new games coming up. read more

Terrible location, employees are rude! Stay away just order online or shop somewhere else.

I've called this store more than ten times and no one picked up at all. The customer service is just horrible. My question was if they sold chargers of the type of my game console and that phone call wouldn't have even taken that long. Now I have to go out of my way just to go see on the off chance that the store has it. read more

GameStop - Proof that I had to call multiple times and still didn't pick up. - Videos & Video Game Rental Near Me - Lancaster, California

Terrible service i came to this location at 8:17pm almost an hour before closing time(9pm) and when i arrived i see everything closed up but there's a worker inside so i call to see if there still open ( it's literally almost an hour before being closed) the lady watched the phone ring and didn't answer. If i was the owner i would fire those workers because they're ruining the reputation of the store read more

I'm usually here with my fiancé checking out games for the switch or Xbox or PlayStation (because one or two game systems are not enough) but I have come in on my own on occasion to get surprise gifts for him. The employees have always been super polite and helpful and patient with me. One mayyyy have spoiled his secret of preordering a game I was coming in to get him but it saved me for getting him something he already was getting for himself. Anyway the store is small but feels less crowded than other game stops we go to so I appreciate that. Also of note, their selection of Funko Pops is smaller, but so much more quality than Hot Topic. Spring sale of buy three get one free right now! read more

Their hours say they're open until 9 pm but they're all closed up by 8:00 pm or earlier. Super disappointing and misleading.

This is a horribly run store. Last evening, Saturday, there was only one employee. Therefore, everyone was being ignored. No offers to help, no assistance, just a line people gave up on, myself included. I was going to trade in my Switch to them, but I'll go with another company. read more

Holding items for people is not fair. It should be first come, first serve. All other GameStops did exactly that but this location

It's my sons birthday on the 27th of July and I have been looking everywhere for an elite Xbox controller my best friend bought a new one at this location and when I went to get him the same one they want to charge the same amount for a used one, now why would I pay the same price for a used one when I can get new for same. It is very frustrating I have called all the locations in the antelope valley and the phone just rings and rings. So I decided to go on the GameStop web site that was not any better after I ordered my sons controller for his birthday. I wanted one and it kept changing the quantity on me 5 times, very frustrating finally was able to complete my order after 2 hours. read more

Best GameStop in the AV. Mainly because of the employees. I have been coming here for about 10 years and the staff are always the best.

Honestly just terrible customer service. Lady with pink and blue hair literally moving less than 1 mile an hour, like she TOOK HER TIME. Stood in line for 15 min with only 2 people ahead of me (as to be expected) went to buy a NEW game, last copy so she had to look for the disk in the back drawer. She half lazily looks for it, can't find it, SORT OF checks a few other drawers. Says she doesn't have it even though it shows in stock in the system. Said screw it and didn't buy any of the other games I was gonna get, obviously she didn't want the store to have business. read more

I bought call of duty cold war online to have it shipped to my house I even paid 10 bucks for next day shipping it's 5 pm I called to check on the status of my order and they said it will take 5 days to get to my house after I paid for next day shipping than I tried calling this store no answer all day so I finally go in and they literally take the phone off the hook cause they don't want to work and answer the phone game stop is the monopoly of game stores and there customer service is horrible the phone number for tech support is literally in another country and you can't understand what there saying I'm going to buy all my games digital so I don't have to deal with shitty customer service ever again read more

Crystal always goes above and beyond to help out customers. This is my favorite gamestop in the whole AV.

Kinda garbage. Selling used controllers that are still dirty for 10 bucks less than brand new ones on amazon. Whatever. Don't buy it. However, when I preorder something and zero contact is made with me about its release, that upsets me. Blessing in disguise though, GT Sport is pretty terrible, ended up dowloading Project Cars 2. Same as GameStop sells, but you know, minus taxes... read more

Lines are long and the staff, though very helpful and friendly, can take FOREVER to get from one customer to the next. Store is nicely organized and everything is relatively easy to find. read more

What a joke, got there 5 minutes before they closed just to check stock on a game I had driven all around town looking for i tried calling on my drive over but no anwser I got there before they closed and this woman who worked there blocked the door I told her I just wanted to check on the one game and it said they didn't close for a few minutes she continued to block me out this is the only time I've been to a gamestop in like 5 years now I remember why so immature and unprofessional. read more

The gentleman that helped me seemed pretty helpful, but I got home to find out that the used 3DS I bought to use with the new pokemon game has had the SD card removed thus making the game unplayable. It would've been nice to know they take the SD cards from their used systems. Not cool read more

Staff are very helpful and informative but they take forever to get lines down I stood in line with only four people ahead of me for 35 minutes so I bought my PS4 from Wallet World SMH... . read more

It was a pleasure doing business with them. They took their time and were very friendly to me on the phone and very knowledgeable, and they tolerated all of my Noob questions. I have had horrible experiences with other locations. But this location has won my business. This will now be my one and only Gamestop store that I will go to. Do not pay attention to the negative reviews, they are over a year old and it is best to experience it for yourself. read more

Although the staff is knowledgeable and helpful, the store itself is terribly understaffed, especially on weekends. Expect long lines and wait times for service, and pray you don't go in during one of the employee's lunch or break times because you will have an extra long wait. Hopefully this was just an aberration, but the other day when I was in with my son, one clerk was at the register, 3 people were in line, and the other clerk was doing inventory instead of helping customers at the registers. You'd think with the money that pours into this store, that they'd hire an extra employee, but I guess when you have a captive clientele, your profits are more important than your customers. This has been my general experience at every local GameStop. read more

Worse place ever does anybody there even work? No one ever answer phone calls and when you do get a hold of someone after a month of trying they talk to you like if your dumb and expect for you to know all the answer !! Like when you ask them do y'all have something in stock they will be like you will know if we do if you just go online and check well guess what the website ante accurate and don't always shows what's actually in stock in the store!! So now they have everyone waste there time and gas to drive up there to see if there in stock and they still look at you like if your a complete dummy worse GameStop ever I been seeing bad reviews about there employees I just don't get after so many complaints nothing is done here maybe call to corporate will do the job cause if they don't like there job then let someone else who will actually work and greet people how there supposed to take over the job GameStop please fix these issues read more

May I suggest better training for their floor employees. I was approached by a floor employee and he asked me if I was looking for any particular game. I was browsing the Xbox One area and he asked me if I own an Xbox One. I said yes and his immediate response was, "You made a bad decision"...That is a really good way to keep your customers from coming back by telling them that they are wrong. If the manager of this store reads this, please train your employees to be more objective when it comes to the customers and their preferences on gaming consoles. It is not your employees job to tell customers what a bad decision they made, but rather help them in finding what they came to the store for. Needless to say, I will not be going to this Game Stop. This was my first visit to this store and like they say, the first impression is the lasting one. read more

False advertisement the store promotes 50 percent off on some items but when you pay your told that everything is regular price. What a joke why not remove the advertising which says 50 percent off then if there's no sale?? read more

The people working here are cool and the atmosphere is relaxed. You dont feel as cramped in this store as you do in the other stores in the area. There is no better place to satisfy your gaming needs than here, their prices are unmatched. read more

I have gone to this Game Stop on a few occasions. I have always enjoyed the friendly staff and the welcoming environment. Being a little bit of a nerd I like to come here from time to time. However. today I came here to pick up Resistance 2 for PS3 and I did not encounter a friendly environment. Upon picking up the game I walked up to the counter to ask a question. I got scolded for not standing behind a taped line on the floor. The line had faded so badly that it wasn't noticeable. I told them that the line needs to be redone only to have the associate make a comment about me not being able to see. When I went to use 5 dollar credit that I had for a pre-order, I was not only carded but I was interogated on why I didn't want the pre-order and as to why I'd pre-order something that I didn't pick up in the first place. Today I did not feel welcome, but I actually felt like I was being accused. It's not something that I like to experience just trying to do a simple transaction of picking up a game. It'll be a while before I come back here. read more