Always friendly and polite employees . Well stocked store not too much traffic conveniently…read morelocated in a small strip mall. My son loves shopping here because theres always some type of bogo sale going on which allows more bang for his little bucks . Much better than poughkeepsie location

the two guys there were extremely demeaning to me for a seeming "lack of knowledge" that i'm pretty…read moresure came from the fact that i was a girl. they were extremely rude and dismissive. stop by the gamestop on burnett blvd instead.

I visited the Mohegan Lake GameStop to purchase the new Switch 2 Pokémon Edition and was helped by…read morean employee named Charles. While I understand that GameStop employees are expected to promote memberships and protection plans, the level of pressure felt excessive. Even so, I remained polite and declined the offers multiple times. What really bothered me was how Charles' attitude completely changed after I said no for the final time -- he went from friendly and upbeat to visibly annoyed, giving one-word answers and clearly losing interest in helping me. When I thanked him for the sale, he just said "mhm" and walked away without another word. It made what should've been an exciting purchase feel uncomfortable and awkward. I don't blame the sales process, but the customer service attitude afterward was disappointing enough that I don't plan to return to this location, and this really makes me rethink shopping at GameStop at all.

Normally GameStop would be three stars for me, but between customer service online (unrelated to…read morethis location), another location altogether, and now this one, I'm feeling generous at the moment. Most GameStops are stocked the same with the only differences being certain used game titles being in stock and some of the toys/collectables. Unfortunately, whenever a new platform comes out the older games start to get phased out but that has been a GameStop thing for a long time now. This location had a pretty good selection overall of titles from the 3 platforms I searched. Everything was organized, clean, and neat. The lone employee in the front was very friendly. Parking is plentiful, though keep in mind you're in the busy Cortlandt Town Center with a lot of bad drivers coming into this lot. With physical media unfortunately trying to get phased out, I'm not sure how much time GameStop has left to be sustainable, but it's still nice to go while we can. Overall a good location and one I'd visit again if in the area.

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

This location is awful. They NEVER open in time, it's unorganized and the staff like to bad mouth…read morecompeting stores in the town. Which to me is unprofessional. The company as a whole is way overpriced. The selection of items is sparse too. Cannot wait to see this location close for good.

Really cool and knowledgeable guy works there at night. A pleasure to deal with. I will grade all…read moremy cards with him.

They never pick up the damn Phone when I call. The in store number might as well not exist. Doesn't…read morematter what time of the day you call, this branch will never pick up

The staff is some of the worst employees I've ever dealt with. They are always unhelpful when I ask…read moreabout an item, and every single time I have called this location NO ONE ANSWERS! So I end up driving to the store and ask the question in person... and it's always such a waste of time because the answer is always "no we don't have it" Wish they knew how a business phone works I only go here because it's the closest option but I'm definitely going to start driving literally 12 miles the opposite way just to go to a different one

Solid GameStop. Good staff. Clean store with tons of parking. With most franchises you get what you…read moreexpect every time but I like the dudes here they aren't super aggressive about pre orders and insurance on games and pre order bonuses and stuff like other locations. I will admit the guy did get me to sign up for pro rewards again because he said that if I used my $5 per month and spent it on Nintendo credit that's a free game a year and it's only 10 to sign up. Idk why other locations don't mention that because it was very helpful and, as someone that also works in sales, I didn't feel pressured by this in any way shape or form.

Did not let me record :( otherwise, good selection and the value of the funkos and games were…read morereally affordable

You can tell a lot about customer service based on how they handle a small transaction…read more I came in to exchange 2 games, used games which were about $6 total- so the store wasn't going to make any money but Tom still took the time to make sure I got what I needed. I'm not a big gamer, but I felt welcome and I appreciate that my small exchange was handled professionally. Overall great experience here, Tom was very helpful.

I went in there was a guy and i asked him 2 times for Nintendo joy cons he completely ignored me…read moreand then 10 minutes later he finally says we don't have them then i went to look for Pokémon cards to ask him a price he ignores me again so i just leave look I'm 14 my money isn't any different then anyone else money DONT COME HERE THES A MUCH BETTER ON IN THE GALLERIA MALL ON THE 2ND FLOOR IN THE FOOD COURT

Better than the GameStop at Crystal run mall it has more games and more things to buy I got the…read morefirst Minecraft story game and at a fair price

Stood in line for twenty mins with one person ahead of me. The guy went into the back room, all the…read moreway in back of store, unlocked it, all to get one shopping bag for the person in front of me! So weird.