What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.

One of my daughter's necklaces needed a new clasp. The first place that came to mind for any…read morejewelry. Repair is Zimmer Brothers Jewelers. They didn't survive 130 years without integrity. The staff was extremely helpful and very pleasant. This is fifth generation ownership. You heard me correctly fifth generation. You don't survive five generations without integrity. Unfortunately, the clasp replacement needed to be sent out, which did surprise me as I just assumed there was an on-site jeweler who could do small repairs like that. The set was in need of a cleaning so we added that to the order. Fortunately, the Representative informed me that the jewelry I was bringing in should not be cleaned in one of those ultrasound machines. I am so glad she told me that. I did not ask for an appraisal this time because funds were a little tight but toward the end of the year, I will consider bringing all of our jewelry to them so that we can update our insurance. They went out of their way to accommodate my schedule, which did not allow for me to pick up for several months. They kept in touch, as did I to make sure that my daughter said was well cared for until we could get there. Just a tip for the public;, the price of precious metals has skyrocketed so any Repair may set you back a bit more than you expected. I felt that the price was fair, all things considered. Would I shop at Zimmer Brothers Jewelers in the future? Absolutely! They have an extensive collection of unique jewelry and a reputation that has lasted more than 130 years. I took a photograph of the lovely people who helped me and will upload it at a later date

I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

Went to Sweet Feelings jewelry in the Galleria @Crystal Run . Dhilip and Karen listen to my needs…read moreand found the perfect cross for my grandsons baptism, I would recommend them to everyone

I would give this 0 stars if possible. Awful service, dirty, and I love the dirty looks from the…read moreone dark haired woman and her daughter. Avoid at all costs.

I had a wonderful experience at Hudson Valley Diamonds. I was devastated when I damaged my…read moreengagement ring. Someone referred me to Dave Hunt, the owner of HVD and I'm so thankful that they did! Dave is so knowledgeable and honest. He was able to recreate my exact setting and find me a gorgeous princess center stone. The ring is stunning and I couldn't be happier! Thank you!!

Excellent service and very trustworthy staff. They helped me reset my engagement ring and then…read moreresize my engagement ring and wedding band when I was pregnant a year later! Fair prices and quick turnaround!

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

My long-time Timex needed a new battery -- and it's Sunday! No jewelers open, but I saw that…read moreHyperion Jewelers is open. Dashed down there and met Nick, the new owner of what was Rudy's Jeweler. Nick was friendly, professional, and installed a new battery into my Timex in no time flat. A very reasonable fee which I was happy to pay. Being a native Beaconite who did a lot of business with Rudy, I'm so pleased (and relieved) to see that a young person as friendly and personable as Rudy has taken over the business. Congratulations, Nick, and good luck in the years ahead. Smart move to be open on Sunday as well!

Anthony was always nice, respectfully and honest. The…read morecustomer service is exceptional. I will always go back for all my jewelry needs. His prices are comparable to other jewelers in the area and at times better prices ones I can afford. Thank you, Anthony Elizabeth