Walked in at 8:35 PM on the trade anything event day. Two employees just chillen on their phone and I ask if I can Go ahead and trade in.. their response was " we don't do trade in 30 min before store close " and then they wonder why the get a bad rep. terrible customer service, might as well have closed the store clearly do not want to work or be there. read more

I would've given no stars if that were possible this is probably one of the worst GameStop's. I've ever gone to. Can you honestly tell me what's the sense of having hours when you close well before the hours listed??? I go all the way down there and your closed 15 /20 minutes before your posted hours! This is not cool and it makes me regret renewing my pro membership with you!!!. read more

It seems like with all the changes with Gamestop, the locations are becoming scarce.... the staff/employees have always been friendly and patient (especially dealing with my sometimes indecisive child). The rewards system has changed quite a bit and the free coupon is no longer allowed to be used on gift cards, which my son woukd use to fix his gaming habit, now he fixes his pokemon card habit. There are so many cards that they pop up under the couch in bed. Kidding, kidding, my son can't get enough and always on the lookout for a "shiny" - he did end up getting good cards from this location! It seems card prices may have increased slightly as well. read more

GameStop - Video Game Stores Near Me - Spring Valley, California

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I would like to say I appreciate all the help from this specific GameStop ! The moment you walk in someone greets you ! Was asking questions if I needed any help . Got the game I wanted and also was able to get some plush and figs as well ! The worker there name Peter was super friendly! 5 stars ! read more

The staff are always helpful with my kids. The answer all their questions and even help them with their purchases. I also also take my disabled nephews there and the staff is always awesome with them and they take their time to answer their questions and help them with their purchases. read more

Called over the phone to ask for stock on a specific item. I asked "First come first serve?" as I did not hear him, got a reply with a condescending tone "that's just what i said". Not the first time as I visit this store frequently, workers are regularly rude and condescending towards questions. read more

Called this morning and the guy on the phone was super friendly and helpful. I was looking for a specific game and while that location did not have it, he assisted me in locating it. I'm not a "gamer" so I appreciate the extra help. Didn't catch the name but called at 11am. read more

I mean, GameStop overall is pretty bad at everything game related. However this location specifically at 8626 Jamacha Blvd Spring Valley, CA 91977 is without a doubt the worst GameStop I've ever set foot in. All GameStop's have overpriced stock, underpriced trade-in value, and they often have more plushies & t-shirts than actual video games unless you're looking to buy the last 10 years of madden nfl games consecutively. But on top of what you can expect at any location, this one also rarely answers their phone, when they do they can't even correctly search & identify inventory from their computer, and the customer service is severely lacking. Checking out with a single new game shouldn't take 15+ minutes with no other customers even in the store. And it wouldn't if they didn't insist on talking your ear off about their "deals", and asking you every other sentence if you'd like that game pre-owned, or what's your phone number, or would you like to give us more money to sign up for our useless rewards program. Regardless, I'll never be back to this location. From now on, I'll just order online rather than waste my time in person. But to GameStop management, I'd recommend you guys maybe trade-in these two for a couple of solid employees. read more

If I could give 0 stars I would. I specifically downloaded this app to make this awful review on this store and their management. I bought a brand new Xbox series S 1 TB from GameStop on October 27,2023. I payed $349.99 for this and purchased the one year warranty for $40. My total on receipt comes to $389.00 before tax. 6 months later on April 21st, 2024. My HDMI port broke. I play this console maybe once a week. I called this store to request it to be replaced under warranty. They informed me that, because my receipt does not show "warranty-$40" separately from the total price of the console, that it cannot be covered under warranty. I called corporate GameStop and complained and a corporate supervisor 3 way called me and the manager KEITH and informed Keith that clearly a mistake was made on their behalf and that it is up to managers discretion whether or not I would be allowed to replace my Xbox under warranty. Keith the manager at this location, denied the request. Now I have to buy a brand new Xbox AGAIN. I did my job as a customer to provide my phone number, name and email with $40 extra dollars for the warranty. I was also informed that Andrew (who was the Individual that sold me the console) no longer works there. I wonder why. Clearly he didn't do his job correctly or he pocketed my $40 I don't know. Awful customer service l. Terrible manager. I will never buy anything from this store again and I recommend you don't either. read more

For all your gaming needs. This location is clean and organized. Friendly, knowledgeable and helpful staff. CoVid precautions still being enforced. They have used games also if you are looking to save a buck or two. read more

GameStop - Inside - Video Game Stores Near Me - Spring Valley, California

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Rancho San Diego has a GameStop! I was very happy to learn a new Game Stop was opening down the street from me here in Rancho San Diego. (http://www.yelp.com/biz_photos/gamestop-el-cajon-4?select=wo18JMEe7n0dGRTxwQYVnw#ib-Kymb1LgDcUVM6Ntx5YQ This location is in the Albertson's shopping center across from Discount Tires. On my first visit I was very happy to learn that they were able to merge over a pre order I had of the new Assassin's Creed from another Game stop store at a mall I did not want to go to. The employees at this location were very patient and were able to make things happen by calling the other store for me. They also gave me some helpful tips on how to spend my earned point attached to my Edge Card. I previously had no idea how to use them. The store is well stocked and organized. (http://www.yelp.com/biz_photos/gamestop-el-cajon-4?select=wo18JMEe7n0dGRTxwQYVnw#H7_7xH8yFCdxdK1U6wF_gw) I will certainly be doing my regular game shopping at this location. Great selection and service! Welcome to the neighborhood! http://www.yelp.com/biz_photos/gamestop-el-cajon-4?userid=WG3w_73scm_JUWJ_3Lgn0Q#wo18JMEe7n0dGRTxwQYVnw read more

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For anyone trying to go to GameStop on Christmas Day they are NOT open as listed. I went to buy a game for Christmas and the hours listed for December 24 to December 30 were false. read more

I called to ask for assistance for an item availability on 03/18/22 at 12:00 , the guy who answered the phone basically blew me off I was friendly and respectful and he just didn't take the time to check his computer just said no we don't have them . Can you check other stores? Great customer service off Jamaica off 125 freeway. The gal there is very helpful though talk to her she knows what customer service is. read more

The lack of customer service at this location blows me away. I've been to many GameStops. I'm a pro member and I've blown so much money at GameStop. This is the only location with the most careless employees. I've had multiple occasions with these employees. The one that just did it for me was last night when it was 10 minutes before closing and I wanted to buy $150 external hard drive. (I know it's kind of a d move to show up 10 minutes before closing). Anyways I showed up and the shutters were halfway close and the doors were shut but I could see someone behind the counter so I walked up to the door and when we made eye contact (some green haired girl) literally jumped down and hid behind the counter. Like if you're trying to leave early or something just explain you closed up early. Who hides behind a desk seriously? Apparently this location doesn't care who they hire. And now I'm looking at all these other reviews and I see similar experiences. This location straight out has the most laziest employees I've ever seen at any place of Business. read more

Been trying to get Pokémon promos from here for the last 2 drops and everytime they just end up giving all the promos to one guy because they buy multiple products even though I pre ordered too. Maybe don't hire shady workers. read more

Excellent service! Very clean, staff were social distancing and wearing masks properly. Will def be back! A hidden gem in paradise hills!

Love this GameStop. Friendly staff, always clean and they seem to read my mind in regards to what kind of game I want. Also they throw a hell of a launch event !! read more

GameStop - Video Game Stores Near Me - Spring Valley, California

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!!! DO NOT ORDER PICK UP !!! They are placing items outside on a tiny table and people are swiping them before you get there. I recently went to pick up and was told I'd be met AT THE DOOR, for my items. I called in and was rudely told and by rude I mean someone who does not give a fuck about customer service or their job. I've gotten attitude but this is by far THE WORSE. I thought I was being pranked for a second she was so angry and upset not sure what's wrong with her 5/16/2020 12:00-1:00. But she had me rolling at how fucking rude she was lmao. Anyways I'm not sure how they're doing it at other stores or if other employees are doing it this way but it puts you and your items at risk. For all the thieves if you want free electronics head on down to gamestop spring Valley they're sitting on a tiny table out front with no one to stop you wooo! read more

So I usually like going to this gamestop because the location is very convenient and close by but the service has always been kind of lacking. So I show up to turn in a console and try to pay the rest of my bill toward a preorder I walk up theres no open sign blinking and I cant tell if they're open it is 1030 am I know the store opens at 10. I walk in and I see someone at the desk I'm like cool let's get this done with. I hear the dood say shiiiit and I'm like huh that's weird hows it going man doesn't say much back.. doesn't even great me as I walk into the store. k cool uh just want to trade a console please. Stares at me holds his hand out not saying anything not a yeah sure what console is it or sure or asking me anything about it now heres where I goofed up I didnt bring the correct parts for it for them to accept it you know like cables controller etc etc. So I was like aw my bad man can I just trade a game in that i brought and pay the difference for my bill? He goes shiiit again under his breath and I'm like uh ok so we get that awkward thing done I pay my bill and for some reason AFTER he takes my money and what not hes like hey you know your pro membership reward things gonna expire would you like to renew it? So that was the first time he actually kinda tried to help me or do some customer service or whatever i decline i dip here I am now writing this review. To the dude who helped me nicholas I'm not too sure if it's your name or whatever but that's what it says on my receipt maybe I caught you at a bad time or you were busy or you're having a bad day or whatever but kinda douchey vibes from you i get i was in the wrong for not having my console parts altogether but the whole time feels like you didnt want to help me or have something much more important to do. I doubt anyone higher up is going to look into this but if you have a choice to go somewhere else then I recommend doing so or just downloading your games online or something. Gamestop is nice but this one more times than not usually makes me feel like I should have gone somewhere else. read more

The first time going, i needed a headset for 30$ and the guy behind the counter said for 10$ more i can get a keypad also, i figured why not. He rang it up and the keypad was 40$. 'I see what you did there, i change my mind.' The dude was trying the old salesman trick and i wasn't gonna let him and he was obviously irritated. The next visit, all i wanted was a controller for the xbox and they tried to sell things i didn't want or need, then the other employees started trying to make feel bad/stupid for not getting a rewards card starting 'oh that's weird, you don't wanna be a member???' Making the situation awkward. I'm just gonna avoid this location, employees don't know much about customer service. read more

BEWARE OF MANDO!!!!! I go into this GameStop to trade some games and I am helped by a rude unethical employee that calls himself MANDO. I had 5 games to trade and he tells me I get $42 store credit. I ask for a breakdown of each game and he starts to give me attitude. He quickly blurts out the numbers and I realize it adds up to over $50. MANDO and I are arguing as the GameStop phone rings and his coworker answers "Thanks for calling GameStop where if you trade more than 3 games in you qualify for an additional 10-30 dollars. I go wait a minute, I am not getting any extra money. Mando says yes you got 20 dollars. Finally Mando admits he charged me 5 dollars per game for scratches (there were no scratches). I say Wow man that is a little harsh. I have never been charged any fees for scratches at GameStop and I have been going for 10 years. He says if I don't like it I can go somewhere else. He insists all Game stops will charge me same fees. I ask for my games back and leave. I go to GameStop on Broadway and Magnolia to trade my games in. They give me 56 dollars for my games plus the additional 20 dollars from their promotion. Overall, I got $36 more dollars from not dealing with MANDO the Con Artist. I will not be going back to this GameStop because of Mando. He should not be working in any kind of customer service position. read more

I hate spending money at GameStop but my little gamers are addicted to this place so I use GameStop as positive reinforcement. This weekend my son bought a audio cord and a playstation remote charger. The cashier was very helpful he even told me I need to start turning In my old games so that I can get credit that way I can save on whatever I purchase next time. Got home and everything worked. The worst thing in the world is when you don't buy what you need and have time back and exchange but fortunately the employees are pretty informed and will point in the right direction to what you need for your gaming pleasure. read more

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Wow I love this gamestop!!! I have been coming here for over a year and the young woman who is the manager is so amazing. She has helped me time and time again with all the games and products I could ever want or need. She really is knowledgeable about everything in gamestop and has always made me leave feeling amazing about the decisions I make. Thank you and I plan to go here for as long as I can! read more

GameStop - I am the ultimate gaming warrior!!!! Fear my leviathan axe!!!!!!! :) - Video Game Stores Near Me - Spring Valley, California

Customer service here is not so great. Went in on black friday after the crowd was all gone. It was just my friend and I there and there were about 4 people working there. These people were standing around talking to each other, not being helpful. I asked them if they had a specific item and the guy at the register said "yea, I saw some over there" and just pointed in the air. I looked over in the area he pointed to and all around the tiny store and did not see any of the item I was looking for. He did not show me where he thought the item was or help me and neither did the other employees that were busy standing around talking to each other. They were no help at all and the guy at the register messed up charging my friend for his order. Learn some customer service skills idiots! read more

Came in looking for some Kinnect games for the Grands to play. I found a couple and also ended up getting "End of War". That came with the headset for only $30.00 Win, Win! read more

First off, let me say that the staff are so nice here! They are always asking me if I need any help and informing me of the upcoming games. Also they don't hide the deals they run because they want to sell me games a good prices. Finally I had gotten a defective controller with my new Xbox One S and they replaced it with a new one off the shelf. I will be coming back for sure. Also, the parking isn't great because of the nearby Target, but if you park a little bit away, you shouldn't have a problem. read more

Gamestop is a great place to still physically browse games and choose from a great selection of new and used merchandise. This place does well with helping customers as well. My only concern is the lack of attention to detail when selling used or trade-in games. They come dirty sometimes and may or may not work. I think it is good to find small gems in their $20 and under boxes, but it is sometimes at the cost of having to return for replacement disks. read more

New location that just opened up not too long ago! Well what can I say? GameStop is GameStop lol walking into a GameStop you already expect the workers to be chill and friendly and that's exactly what I got when I walked into the store. The store was a bit dead maybe because this location isn't very well known. I actually didn't find out about this place until this weekend. Anyways, as soon as I walked in one of the workers there helped me out. I was in and out in less than 5 minutes. The other two workers didn't really greet me or stop what they were doing or even acknowledge that I was there. But all is good, I got everything that I needed from the guy that helped me out. I like that there's a GameStop close to where I live but I wish it was a bit bigger. I usually go to the national city location so I'm used to walking into a bigger store, but with the distance from my house I can't really complain much. read more

I ordered a game for my sons birthday that was shipped on 4/29. It finally arrived on 5/22, damaged. I have received no response from GameStop to refund or replace the game that arrived way after my sons birthday. Calls, emails, texts, reviews and no word back from them. This is horrible service, even under the current circumstances. Very unprofessional and I would warn anyone from buying any of their products on line! read more

GameStop trying to RIP customers off. I checked there cash in value for iPhone 7 Plus on there app and it said $420. My phone is in great condition. No cracks, nothing wrong with. And I'm an elite pro member. Just upgraded. I called there store and they told me they would only give me $280 for it!! These people trying to cheat you so they can pocket that extra cash!! read more

GameStop - Video Game Stores Near Me - Spring Valley, California

GameStop closes at 9 and these guys had thier lights on but the door was locked and no one was in the store @ 8:30. Been saving for a long time to buy alot of stuff. Knocked and no one even came out and greeted me. STOP BEING LAZY!!!! If you don't want to do your job their are plenty of people WHO WILL GLADLY TAKE YOUR PLACE. read more

This place used to be just another stop and shop like any other place until we came across this guy who works there. I'll be back to edit my review once I find out his name. But man he's good. Great customer service. Has endless suggestions on games. Very knowledgeable on the current promotions. He even helped me download the Gamestop app on my phone. He has made this girl a true customer and I am more than happy to share this experience with you. Thanks again. Yep ran into him again today, Christopher T. You're a pretty awesome dude. We called the store once and he even helped us get set up online over the phone. Thanks again. read more

This Gamestop is very well organized. The staff seems friendly and I have had no problems with them so far. They do have a LARGE assortment of used games. Anyway just a normal Gamestop nothing special. read more

Great selection! Really good customer service! Very helpful when shopping for presents! They were very helpful! Thank you!

I came in to buy something, but long story short, I came back to return it and Luis was so nice about it even though it was busy and it's unfair how he's the only person working there. There was a person ahead of me and they have a learning disability and he helped them professionally. read more

My sons and I have had nothing but great experiences here. Today was no exception. Great customer service, always. The last time I was here I told my son that GameStop is about the only store we go to where we consistently get treated better than we would expect. They do a really great job. read more

Staff here always very helpful, great deals on used games too. Starbucks and McDonald's next door..

Like others said, the customer service here is horrible, specifically with one employee. There were two employees working when I went in to get Pokemon Sun and Moon today. I spoke to a young lady first and she was helpful in getting what I wanted. While ringing me up, she did her spiel about signing up for a Gamestop rewards card and I told her I wasn't interested. That's when another employee, an older man, chimed in... "What, you don't like free?" "No, I just want these games today." Female employee, "Would you be interested in pre-ordering (some Mario game)?" "No thank you, I just want pokemon today." Male employee, "so do you only play pokemon?" "Yes", I answered. This wasn't entirely true but I didn't want the conversation to continue. "If you like pokemon so much, why didn't you pre-order it?" "I didn't think about it but it's a good thing you guys have it in stock anyway." "Yeah but we get the number of games to have stock based on the amount of pre-orders we get so if you want to make sure you get the game you have to pre-order it." Long story short, I'm not shopping at this Gamestop again. read more

Liz (store manager) made up for a past negative experience.Because of her I will be returning to this location. Most of there employees are very eager to help, explain promotions, give you the inside on the best games. read more

This store just ripped me off. Unfortunately I did not do my homework and they more than doubled the price of a used item. Watch what you buy at this location. They want to steal your money. read more