I've been working with Carlos in the doors and window department, not sure that's what it's called but that's where I've been purchasing my interior and exterior doors for my remodel. Carlos has been really nice to work with, makes it less daunting when the people you do business with are helpful and kind. Remodeling to me isn't a blast, so these inherently small acts of kindness and reliability mean a lot. read more

Just like what others have said about the customer service and the door departments. We went into the store to look at front entry doors. Met a really smooth "friendly" salesman. He took us to his desk and scheduled a home visit to measure. Not only did he never show up, he never called. Disappeared. Will get my double door elsewhere. read more

Service is the worst. We are only in So Cal for the winter. Last year we had an estimate for a custom entry door. Since we had to go back east we couldn't do the door last year. I went in the other day and asked if they had a record of the estimate. The guy took my contact info , but essentially blew me off. Never got back to me. I guess they are too busy to sell a $10,000 door. Contacted Mike at Renaissance Entry door and he took care of me immediately at a great price. Don't waste you time at Ganahl , go right to Mike read more

Definitely a pro store. Got everything you could ever need, specifically lumber, tools, my grown up toy store

Store is immaculate the service is terrible, and not just for me but my contractor and his team as well. It's too bad there's some folks there with poor attitudes it could be so much more successful and welcoming to the community in DP. read more

I have had a few door orders placed with Lilia Frias. She is wonderful. My first door was quoted at an acceptable price, but when I went back to order it the next day, the price increased substantially. Lilia took the initiative to call the company and made sure they honored the quoted price. She is very knowledgeable and professional. read more

MILGARD WINDOW AND DOOR BUYER BEWARE! I purchased $46,945. in Milgard Ultra series not to mention the install cost.. That included 5 sets of French doors. I have been unable to lock two of these sets of doors on 2 different occasions which presented an obvious security issue. The doors grind randomly when opening and sometimes require pulling handle in when locking and at other times there is no need to pull in. There is nothing consistent about these doors! I'm left wondering if they will lock or how to go about locking them every time I lock them. When deciding which brand to go with Scott, the window and door manager recommended Milgard and said they have a great relationship with them and they offer a great warranty. Unfortunately Milgard takes a long time to come out and fix any issues! The last person who came out said none of the doors were sealed right at the factory and he resealed them. Im not sure why the Milgard crews that came out prior to them didn't figure this out. I can still see day light through the top of one door if I lightly push on the top of it when it is closed. There is something definitely wrong with these doors yet they won't remove and replace them. At this point we are feeling like we need legal help with this as it is not ok to sell doors that randomly stop locking. read more

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This is a beautiful store, but unfortunately, we have not had the best experience with their "door department" sales people. We were ready to purchase high-quality sliding glass doors for our house as well as an entryway door. We even sat with Mark and went through all the paperwork and decisions. Unfortunately, after multiple calls and emails, Mark never got back with us to proceed with the job. We are going to look at a construction firm to help us out, but what a waste of time. Will not give business to this hardware store in the future. read more

Always a good day at Ganahl. The lads in the yard are always having a great time and help out without inquiry. Shout out to my fellow Milwaukee man Aaron for helping me at the saw and another to Blake for making quick work at the pro desk. Always a pleasure to stop by for the day to day jobsite needs! read more

Muy buen servicio por todos los trabajadores en la tienda de San Juan Capistrano. No puedo decir lo mismo por el grupo de pick up or returns, muy malas experiencias en ese departamento. Recomendable 100% read more

I recently purchased a home in San Clemente that needed some work including new windows and doors. I knew the window package for the home would be a big expense and I was referred to Ganahl Lumber to help me. Ana Ryan at Ganahl Lumber was a great partner throughout the process of choosing new windows.. She listened and consulted with care, met with me at the home to see the space, she provided options on price point, finishes and had the vendor rep available at Ganahl to show me samples. Ana and her team were professional and responsive throughout the process. She truly leaned in to ensure the experience was a good one! Thank you Ana and the team at Ganahl! read more

Ganahl Lumber - LaCantina bifold window. - Building Supplies Near Me - San Juan Capistrano, California

Visited the new location today... what an experience. The location is convenient. The parking was easy. The exterior is just a beautiful design with architectural awesomeness. The staff was super friendly and I talked with at least 4 very approachable members who were willing to help me with anything. The organization is impressive. read more

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please upcharge your products to hire some damn worked on the store flooe I don't mind paying extra to get some damn help... no one to be found to be helped read more

The only Ganahl lumber that I have NOT been talked down to or sexually harassed at. I received nice customer service and helpful employees. I will not go to any of the other Ganahl locations as the creepy men prey on women that are alone there. This Ganahl feels safe and new. It's worth the extra 40 minute drive to avoid the LAGUNA/NEWPORT location. I don't like cat calls and I do not like sexual "wood" jokes I was getting at the other locations. ALL WOMEN GOING HERE ALONE, SHOILD ONLY GO TO THIS LOCATION. read more

Very impressed with the new Ganahl Lumber and I have had the experience of ordering doors , hardware and windows with Ana Ryan whom is knowledgeable, professional and a great person to work with when defining all your needs for the details when you are remodeling. She is responsive and attentive to detail. read more

Ganadl Lumber is the cleanest and most organized lumber yard I have ever been to. Their expertise help me pick out the best lumber for my kitchen remodel with the price price around! read more

Tried to purchase a door there, very simple order! I experienced terrible customer service!!! I really wanted to like and use this big new location, however I cannot handle the lack of knowledge with the team there. I ended up going to Ganahl in Laguna Beach and had an excellent experience, much more knowledge team at the Laguna Beach location. read more

If you need windows, go to Ana Ryan at Ganahl lumber she is the best. Anytime I had a question she was available and anytime I had a concern she went out of her way to make it right. Good old fashioned customer service like it used to be!! Melissa read more

I ordered custom interior doors for one of my homes. Ana Ryan helped me place my order. She made it super easy and triple checked the order to make sure we get it perfect! I have used other companies in the past, needless to say I will not go back there again. Ganahl has the best team, they all know what they are doing to get your project done right! It's all The little things like experience to save you time and money in the long run and quality products that last! read more

Lilia helped me buy a new custom exterior fiberglass water heater door. She was the only one/company who researched and found me one for my exact dimensions. I tried several door companies and contractors and no one could help me. She really came through and it is gorgeous. She also suggested stainless steel hardware/hinges so they would last as long as the door. She kept in contact with me every step of the way regarding delivery, etc. read more

Ganahl Lumber - Building Supplies Near Me - San Juan Capistrano, California

Buyer Beware, Ordered a door...wrong one but they won't replace it....not my mistake it was their's. Ordered door hardware and it was supposed to be there in 2 days....after 2 weeks I canceled the order and they charged a 25% restock fee....and I never even received it. The paint department sold me 2 quarts of clear...I only needed one. Again a restock fee. Another door I had ordered and installed...a T.M. Cobb dutch door.....when I was talking to the rep in doors said..."I wouldn't have sold you that door...we have better custom made one's". Really??? They will not be getting my business. read more

I've recently completed two projects with the help of "KAI" in the sales dept! This young mans knowledge and ease far exceeds his years-He helped coordinate my projects with great advice as to what products to use and who would be helpful in doing the necessary work. I can't go overboard enough in recommending "KAI" !!! His ability to understand your needs and outstanding communicative skills are second to none. I would highly recommend working with him-It doesn't get any better!!! read more

The building is nice but the service is awful. They have staff that are not properly trained nor know nothing about construction and home repair. We ordered a window that was very over priced. The sales woman who helped with the order gave wrong information regarding measurements. The window took weeks to arrive. When it arrived to the store it was half unwrapped and unprotected. No staff helped us load window nor offered any protection for transport. It was the wrong size and they will not take back because we 'signed off on it". Horrible expensive experience. We will never go back again. Do not go here read more

This wonderful location packs in so much for such a small store. The staff are incredibly helpful and knowledgeable! I'd recommend anyone to check this location out if your in need of professional help in any department. read more

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Horrible customer service. Been a customer for 30 years and spent a lot of $ remodeling homes over the years. I brought a caulking gun back as it did not work. I asked to exchange it with another type of gun. I did not have my receipt as it's caulking gun not power tool. The sales advisor was rude and conceited and said no receipt no help. So I left the defective gun there and walked out. I live in Dana Point and I will never go back there. I will and do support Dana Point Hardware - they always go the extra mile for their customers. read more

Prepare to have your delivery come beyond the deadline you give and have it cost 50% more than you were quoted.

We have custom built & remodeled homes for many years & have never had anyone so kind, patient & knowledgeable as Kai. He gave us great prices from doors, casings, hardware, lumber to a beautiful kitchen garden window. Ganahl has lots to choose from which gives you a great visional with comparisons. They kindly guarantee all your chosen products making it stress free. It was actually fun choosing our items with Kai. Our amazing contractors agree wholeheartedly! read more

Ganahl Lumber was critical for our latest major remodel. We were interested in high end products and finishes, and Ganahl delivered, especially with assistance from Janet Smith. She directed us to Emtek hardware, and spent significant time helping us choose the right styles to complement our home, ensuring we had all the proper hardware. She also ordered all our amazing doors (interior and exterior), and ensured all the hardware matched. We also purchased all of our paint -- Benjamin Moore Aura -- through Ganahl. Awesome team in the paint area. ALL the staff were extremely helpful, especially Patty, Sheila, and Rose. Their new location on Stonehill is beautiful, large, and well laid out. read more

Could not have had a better experience at Ganahl. Ana Ryan is so knowledgeable and I could not thank her enough for helping me choose just the right doors for my new home. Ana took the time to listen to me and get my order going quickly and smoothly. One of the nicest people I think I have ever met. :-) read more

The customer service at Ganahl was fantastic!!! Lili in doors and windows had excellent communication and follow through. She worked with her contacts at the door company to resolve everything in an efficient timeline as well. I highly recommend Lili in windows and doors because she understands customer service and gets the task completed quickly and completely. Thank you. read more

We were shopping for doors and were assisted by Ana. She took the time to understand what we were looking for and was so helpful and professional. We found the perfect doors for our project. Highly recommend you ask for Ana if you need assistance. read more

I looked at doors and windows and Ana was very helpful and spent the time to understand what I was looking for . Very knowledgeable and courteous. I'll be back read more

Always great people trying hard to take care of you in a super busy environment! A long ways for me to go for product but I always want to give them my business! read more

I love this place! I found out they carry Benjamin Moore paint, which I planned on using. After several trips for more, I dealt with all of the paint staff, and they are really great. April in particular is amazing! So knowledgeable of paint and the BM colors. DIY'ers, don't be intimidated by the non retail vibe of parking and the setup of the property. They do deal with lots of contractors, but the staff is very friendly and welcoming to us regular folks. :) I recommend going the last hour or so of the day (3:30-5). It's a quiet time for them and perfect for quick paint runs and advice. Just reading over the few negative reviews--suffice to say, when you are impatient and treat staff (aka humans) like garbage, you probably ain't gonna get warm fuzzy customer service... . read more

Congratulations to Ganahl on their level of customer service. I ordered three new interior doors. There was some confusion on the proper size needed, and my contractor told me not to use the doors I purchased. Scott Sexton, Door and Window Sales Manager, stepped up and fixed my problem to my full satisfaction. So Congratulations, again,to Ganahl for their commitment to keeping customers happy. read more

GANAHL WILL NOT HELP YOU. THEY WILL PASS THE BUCK AND POINT FINGERS AT THE MANUFACTURER. Sloppy install WIN-DOR refuses to clean glue finger prints that Win-dor's install crew left on a window that is 25 feet off the ground. Making it impossible for us to clean ourselves. We just bought a brand new building that Win-dor supplied and installed the windows for. I have been trying since getting the widows professionally cleaned to have WIN-DOR or Ganahl lumber 34162 Doheny Park Rd Capistrano Beach, CA since they are who the windows were purchased from to send a crew to come clean the windows since it requires a boom lift to reach them. Both parties point the finger at each other or the builder of the building waving the 1 year warranty flag saying not our problem. But why would the building builder look for glue fingerprints after the install. Nor would they have the outside of the windows cleaned when they aren't that dirty. We were excited to buy the building so we had them cleaned so that we could look out our beautiful bay windows. The product is amazing and I have tried for weeks to get them to help me with this problem because I would love to use Win-dor products again but sadly both their customer service and their installation team are awful to deal with. I will never use this product again unless they make it right. I suggest you do not either because they will not help you. The warranty has nothing to do with sloppy installation I'm not asking them to replace the windows I'm simply asking them to send a crew to clean up the mess that they left. I think it's a very considerable ask, Especially considering the cost of these windows and doors. Our building has over 30 windows and doors that they installed and we are not complaining about all of them just the one that has the main view of the building with big sticky glue fingerprints. read more

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This place will help you not get doors because Kathy is negative help. If you try to get doors, they will pretend to help you and then when you think they have have helped you, they actually haven't and your time is wasted. read more

Go here for Benjamin Moore paint! April is SUPER helpful. I tried 18 samples of white shades (embarrassing) before she helped me figure out what I needed. read more

super great help with info on windows from Ana ~ knowledge & pleasant ~ very nice new location

Great service and always helpful. Have just right amount of products. Pretty easy to get in and out