The real value here is the knowledgeable and available staff…read more Its great to be able to go in with a problem and have an expert be able to tell me how to solve it and what I need to buy. For my limited requirements (general house handyman stuff) this fits perfectly. Unlike the big box stores, there is always someone available. When needed they will find the right person (expert) to give me the information I need. Unlike the big box stores the person actually knows what they are talking about. The people who work here are extremely knowledgeable. Thanks to them: 1. My drains remain clear (even in my daughters shower) 2. I have the right lightbulbs in each room (I got a 30 minute detailed lecture) 3. Anything hanging on my walls can handle the weight correctly. 4. My paint matches when I touch up. 5. My tool bag has the right tools in it. 6. I have the right tool bag. 7. My showers are free of lime, hardwater and rust 8. My car leather looks awesome. I could go on but you get the point. The selection is clearly smaller than some other stores. But I go here to get 'help' and not just to buy things. For someone like me this place is perfect.

I've been coming here to have keys cut for my business for a year now and the service is lacking,…read moreto put it lightly. The gal working the counter is curt and not very helpful. Expect to wait about ten minutes for someone to hopefully show up and cut keys, then give up and track someone down yourself. There are old workers milling around the store doing inventory and chatting, but none of them have time to help cut some keys? Look, I get it, cutting keys by hand is tedious, time consuming, and probably annoying. But telling a customer that "it's a lot of work, I can do it later" is not a good way to run a business and retain a customer. I'm happy to drive a little further to find someplace that's more willing to help.

Great local hardware store! Denault's Ace Hardware is a…read morereally nice place with a welcoming atmosphere The staff is always friendly, helpful, and ready to assist with any questions They have a great selection, you can find pretty much everything you need for home projects and repairs It's convenient, well-organized, and much easier than going to big stores Highly recommend supporting this local business!

The friendliest and most helpful staff of any hardware store. Typically knowledgeable old timers…read morewho want to assist you. Way nicer than the big box hardware stores. What I love best is they have an enormous amount of screws, bolts, nuts and in all metal types: chrome, titanium, stainless steel, brass etc. Metric, SAE.

I've been working with Carlos in the doors and window department, not sure that's what it's called…read morebut that's where I've been purchasing my interior and exterior doors for my remodel. Carlos has been really nice to work with, makes it less daunting when the people you do business with are helpful and kind. Remodeling to me isn't a blast, so these inherently small acts of kindness and reliability mean a lot.

Just like what others have said about the customer service and the door departments. We went into…read morethe store to look at front entry doors. Met a really smooth "friendly" salesman. He took us to his desk and scheduled a home visit to measure. Not only did he never show up, he never called. Disappeared. Will get my double door elsewhere.

By far the best hardware store around! Denault's not only always has what I need but their helpful…read morestaff is worth their weight in gold. This morning the guy in the plumbing department advised a quick fix for a leak that cost $2.99, saving me from spending money on a plumber.

I always come here to get furnace filters for the hard to find sizes, and they don't let me down…read more The people are very nice and always helpful. Also, there is excellent value.

I went to the Lowe's here in San Clemente yesterday, and was helped by three staff members, first…read moreRyan, then Kent, and finally Michelle at checkout. All of them went above and beyond in helping me get the supplies I needed for my project at a great price. Definitely coming back for my next project!!

Absolutely the WORSE in trying to talk to customer service...a simple question CAN NOT be answered…read moreby someone on the phone ..they have a virtual Assistant ONLY! WTH is happening!!! No more LOWES for me!!

My husband and I first met Andrew (Andy) when we went to Home Depot looking for closet doors for…read moremultiple rooms in our home. He was incredibly helpful, knowledgeable, patient, and genuinely interested in finding exactly what we needed. He immediately stood out as one of the best sales professionals we have ever worked with. Our experience with him was so positive that when we later decided to replace two exterior doors in our home, we specifically went back to Home Depot to work with Andy and ultimately purchased both doors through him. Even though our contractors had offered to get the exterior doors for us through their manufacturer connections and handle the installation at a better price. We still chose Home Depot because of Andy. There may always be another option or a better deal somewhere, but trust, reliability, and exceptional service are much harder to find. Andy genuinely listens to his customers. He is caring, approachable, knowledgeable, and never pushy. He understands what you need, gives thoughtful and trustworthy advice, and consistently follows through. He truly under-promises and over-delivers. That kind of trust creates loyal customers. His follow-up was exceptional as well. Even when we couldn't make a couple of the appointments, he remained patient, continued following up, and kept providing us with additional options. He never gave up on helping us, and his persistence always felt genuine rather than sales-driven. We have literally raved about Andy to our friends and family. He deserves to be recognized and hopefully compensated accordingly for the exceptional service, integrity, and dedication he brings to his job.

I recently purchased my first home and have been making countless trips to nearly every home…read moreimprovement store in the area, including this Home Depot location. I grew up in Mission Viejo and have always enjoyed shopping here because they have a great selection of products and the staff is consistently friendly and helpful. On 7/10/26, I stopped in to purchase several electrical items and outlet covers. Trevor went above and beyond to assist us. He was patient, kind, and took the time to help us find everything we needed. He even found a few items we had been unable to locate the first time around, which was incredibly helpful. Trevor is a perfect example of outstanding customer service. Because of experiences like this, I will continue coming back to this Home Depot for all of my home improvement needs.

Their Garden section has a great selection of plants and flowers…read more They need to improve the checkout to pay for your items. There is always a long line and the people walking into the Garden Section are blocked by the line of people waiting to pay.

Good gravy I don't know of a Home Depot any worse than this one. After getting accustomed to Lowe's…read morein San Clemente having exceptionally good service, this one is a stark contrast in why I refuse to Home Depot for ANY OCCASION. I recently had to get some mulch glue. The garden center associate couldn't have been less helpful. She has never heard of such a product and pretty sure they don't carry something like that. I was told to go check out the plumbing aisle since that's where all the glue is. So I went over to the plumbing aisle and checked just in case. Of course the item wasn't there. I also tried to flag down an associate but he couldn't scurry away fast enough. I literally ran after him shouting EXCUSE ME!! CAN YOU HELP ME FIND A PRODUCT??? The associate couldn't muster any sense of concealing annoyance. He told me they only sell mulch glue online and walked away without any further assistance. Like help me get some heavyweight gravel off of the shelves. Check other items I needed help with. Nothing. And the parking here also sucks. The aisles are also very cluttered and brimming with end cap aisle products. Also don't bother attempting to purchase any terra cotta potters. I had to return all of them due to every items having scratches and gashes. I don't know who thought it was a good idea to even sell it in the condition it was in when I placed an order as an online pickup. All in all, much better to drive the extra distance to visit Lowes in San Clemente. The employees are happy to assist and the store is much cleaner and easier to navigate.

This gem sparkles in the sweet sea air of Laguna Beach. The…read moremanagement is top notch. Aces A to Z.

Their 3rd party delivery process is terrible. The window was 10am-2pm. They were nice enough to…read morecall at 2:05pm to inform us they were not coming. But they would be happy to reschedule for Tuesday (3 days later on Veterans day). So I am supposed to be happy with that? No. Do I believe the 3rd party will deliver on a holiday? No. So while im on hold to talk to a supervisor (they sent me i didn't ask for one) at the 10 minute mark I got in my car to go to Home Depot. At the 26 minute mark as I'm turning into the parking lot, the supervisor comes on the line. By that time she is telling me how they will drop the delivery charge. You know for the all day window, on a holiday, by a 3rd party. Fool me once shame on you, fool me twice shame on me. So my response "im parking at Home Depot as we speak. Can I cancel my order with you, or do I go inside?"