When I wrote this review earlier, Garber Collision (which is located in the same complex as Garber Automotive( did not have a yelp entry. I guess the changeover from John Holtz automotive was not quite complete & Yelp hasn't caught up to all of the name changes that transpired. The first crack at repairing the bumper on my wife's Acura did not go smoothly during this period of transition, unfortunately. There was a bit of mis-communication from the shop as to when the repair would be complete. While the resultant repair appeared to be complete, we had issues with the aftermarket part used to complete the repair (which took almost three weeks). Needless to say, by the time summer rolled around the bumper had started to pop out. Good news was that the Garber Collision team fully covered the cost of swapping out the bumper for a new part. Even provided a loaner for my wife! Turned her frown upside down & renewed my faith in Garber. I'll flesh out this review later and move it to the Yelp entry for Garber collision... read more

TL;DR Do NOT buy a used car from this dealership and don't get it serviced there unless you want a lackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissan Rogue from this dealership in February. I had expected some issues as it was a little higher in mileage, but absolutely not what I got. They took my two trade-ins for thousands less than they were worth, but I was desperate, and they had known I was desperate as I'd been exhausted and worn down, and that's on me. They had said it wouldn't be ready right away as they were going to replace some tires and the brakes as the vehicle had just come in. Great! But then I had to wait quite a while longer as they didn't even have the title for the car they had already sold me. Fine, I can wait for a good car. I finally got it, and literally the first time out with it after purchasing, the check engine light came on. I brought it back in, it was the gas cap sensor, they cleaned it in hopes it would turn off, and it didn't. Then they were going to charge me for it despite the fact it obviously came from them like this. The warranty I had gotten from them (Rogues are notorious for transmission failure, so I thought it was worth the investment) refused to cover it because, obviously, the dealership should own this. (An aside: at this point I also replied to an actual person for one of their marketing emails, since they seem to have a number of lists and I can't unsubscribe from them all, saying how upset I was and to please take me off all lists. Unsurprisingly, I never got a response and still get emails.) I had to wait a month to go back because my mother has extreme health issues and I couldn't get back down there, they ran the check engine light again, and somehow--despite it consistently being the gas cap before--it's the entire caliper converter needing to be replaced! And of course the warranty wouldn't cover it because the dealership should own up to something as large as that as well. They didn't, of course. And not only that, they told me all four tires and the brakes needed to be replaced. And lo and behold, they were right on those latter things. All four tires were getting close to bald, and those brakes had been squeaking since I got it--and it had been about a month since I bought it. I had mentioned while purchasing that I was distracted by a very ill family member when I was making the deal, and it looks like they absolutely took advantage of that by not even doing the work they promised to do while selling it to me. And, to no one's surprise, I've taken it to two dealers since and had them run the code for the check engine light, and it's just the gas cap. I can't afford all these repairs after buying a "new" car. I finally just got two of my bald tires replaced and I'm hoping to take care of the brakes this month--god knows when I'll get to the gas cap. I drive an average amount, all of this damage was accumulated by me. It was hidden until I was stuck with the car and they could get rid of me. I was in the same place most people are right now: desperate and afraid and needing a vehicle within their means. And they took advantage of that on every single level. Obviously they don't own up to their mistakes, so I'm writing this in hopes that I might save someone else the heartbreak. There are MUCH better dealerships in Rochester, I beg you to wait for the right deal from one of them and not end up like me. read more

Yesterday my wife and I went to Garber Honda to try and buy a new Honda CRV. I have to say it was my worst experience trying to buy a car. The salesman was rude and very unprofessional. When I wanted to leave he started screaming at me and saying you are not leaving yet! On my way out he said we don't need your business. Almost 5 years ago I bought my Honda Accord there and the salesman was nice. Now since Garber bought the dealer its a different place. If I treated customers the way that guy treated me I would be out of a job! read more

I have to write an update to this post as I was extremely impressed with the response we received from Garber Honda upon bringing these issues to their attention. Immediately upon recognizing the mistakes that were made in the servicing process, the collision manager and local managing partner sat down with us to genuinely apologize for the level of service we experienced. The apology issued on behalf of Garber Honda was truly a representation of their customer service values and I was thoroughly impressed with the way they handled the situation. Not just issuing an apology, the staff took full responsibility for the breakdown in processes that occurred and assured us that this was not the standard they are known for, nor is it considered acceptable. I can confidently say that Garber Honda met their mission of developing repeat customers through the way in which they handled a less than ideal situation. It is an undeniably difficult task to turn a negative customer experience into something positive and I am impressed with the time, attention and respect that was paid to us in resolving our concerns. Honda's staff turned thier errors into a learning opportunity and provided exceptional customer service in their response. We plan to use their services in he future and expect that it will be a very different, positive experience. A big kudos to the Garber Honda staff for the way in which they won our repeat business. read more

I never write reviews, but I feel that it is necessary. I bought a brand new Honda from Garber Honda in 2018. I have a great experience and wanted to return to this dealership after I found a used Tahoe. Within two days I had a ton of water come through the back ceiling of the vehicle. They took it in to the Chevy dealership. While I was there I asked that they fix the headlight as well, because it had condensation in it and wanted this fixed as it had only been two days and I am having multiple issues! The salesman from Garber used said they would fix the leak, remove the headliner where it was wet, make sure there wasn't any mold and replace it if necessary, as well as clean it up. He also asked Garber Chevy to provide a new key and fob. When I signed for the car I was promised a new key and fob. They fixed the leak and also gave me a loaner (which I was grateful for). However, they didnt clean it up like the salesman from Garber used said they would. Garber used declined to fix the headlight and to get a key and fob from Garber Chevy because it was over $1,000 to fix. They said they would look for used headlight and still work on the key/fob. I think this is unacceptable, as I paid a pretty penny for this vehicle and I feel that I am getting the run around. I also noticed that the parking sensor in the back needs to be serviced. When will this ever end!!! I highly suggest staying far away from Garber Used. read more

Garber Porsche of Rochester. Terrible!!! Drove 1hr. to test drive a Porsche. Said we were interested and asked the salesman (Tim Carney) if we should leave a deposit on the car. We were told it wasn't necessary since we were there and drove the car. We left a message the next day saying we were definitely interested. We sent Tim photos of our car (stored for the winter) to get a trade-in estimate which we also said wasn't necessary for the sale. Tim was off three days over Thanksgiving so we waited until Sat. to call. He answered and said he would call back in 20min. HE NEVER CALLED!!!!! This salesman was impossible to talk to even after leaving messages on his cell and office phones. He never returned calls . We then received an email stating that there was a deposit on the car!!! Still could not contact Tim. The last email said the car was gone!!! Tim Carney sold this car out from underneath us!!! He is the worse car salesman we have EVER dealt with!!!!! One more thing, a follow up email to the sales manager, Ken Mariotti, was never answered either. AVOID THIS DEALER! read more

Just bought a new Honda Ridgeline at Garber. I ended up with a good deal but I Had deal with a high pressure, old school negotiation that took hours. Then they added an additional $ 270 to the final contract that I had to fight to get them to remove. Also had to bring in to fix a vent the week after I got it. My sales person said he'd arrange a loaner car for me and when I took it in, no loaner car had been set up for me. Don't think I'll do business with Garber again and will seek out another Honda dealership for service going forward. read more

My wife and I both had leases from another dealership and were fed up with their shenanigans. By recommendation we went to Garber Used we met Dan and started looking. NOT ONCE were we ever pressured about anything. We discussed finances and affordable payments, and were shown what was in our range. And also made it known that they can also find us what we'd like. As long as they are around they have gained a customer for life. Then had a tiny issue with my truck and went for service. Holy crap George was awesome!! Honest, upfront and quick. Thank you guys!! Steve D. read more

still a proud owner of my garber 2013 civic down here in NC. had to get work done at Christmas & they took care of me as always!

I'm reviewing the collision center, as I have no experience with the other parts of Garber other than buying wiper blades from their Audi parts shop (and that experience was like buying wiper blades from a parts store as you would expect). By the way, I'm from Pittsford NY but commute to Medford MA, so don't think my Medford MA tag means I wouldn't know. I had a collision repair done on my Audi there. I found them professional, super courteous, and they went out of their way to show me what needed to be done, worked with my insurance and made sure it was done right. I met Dave, the manager, and found him to be exceptionally customer service oriented. He even took me out to the shop to show me what they found and explain the repair to be performed, then later on in the experience he brought Wayne, one of the shop guys, out to explain what he fixed. About the only tiny niggle I had was the insurance company knew that Garber had finished the repair and called me before Garber called me, but we're talking less than 3 hours difference here (and the insurance company wanted rid of me as quick as possible, as they were up for a rental car cost), so it wasn't an issue at all. I had not read about Garber on Yelp prior to going there, and after my experience I'm surprised to see the previous review, as that is not what I found. I'll be choosing to go back there for collision repair for sure. read more

I purchased a car for this dealership online. Once the car arrived there were repairs needed. The sales manager Mike Rotola agreed to repair the car. It is now June and the repairs still aren't completed. Please ,,if your buying from this dealership make sure the repairs are done before you purchase the car. Actually ..... don't buy from them at all !!!!! read more

Just got directed to this site cause I'm looking to buy a car! Gotta go visit the dealership! Hope I find something to fit my budget! Will be back to let everyone know what I experienced . read more