My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except…read morefor the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

My experience at Standard Tile was exceptional. Pasquale helped me to select beautiful tile with…read morecoordinating accent tile for both of my bathrooms. Once the selections were actually installed I more fully appreciated his experience in guiding me to these selections. My bathrooms look gorgeous and the tiles definitely are one of the features that cause everyone to rave about them. During the course of my construction project, Pasquale was also always available to assist in securing those extra pieces of tile that always seem to be necessary when contractors are cutting and installing. I highly recommend standard tile in Roxbury for their expertise in style and design as well as their concern and professionalism all during the construction process. I am very glad I chose them for my project.

Thank you, Manny, for service above and beyond other cabinet makers! It was a pleasure to work with…read moreyou; our kitchen is beautiful and functional; and you may refer us as happy clients! Someone please call architectural digest - here's a teaser photo : ) See you soon, we hope!

By far this is my favorite place for cabinet design and installation.. I've been using them for…read moreclose to 14 years now and I've done 10 projects with them and I would not hesitate to recommend them to my friends!! Keep up the great work guys hard to find people that care like you guys today!!

This is brand new store, with collection, Amazing helpful…read morestaff, Ali store manager was very helpful throughout our time here. They have great selection for hardwood, vinyl, laminate, tiles and everything you'd need for flooring.

This is second time I use Paul and Michael Passeri. This time is more challenging than the first…read morebecause of long pieces and the location is in the basement. They did a perfect fabrication and installation. The seams are hardly visible, they are really top notch quality. I won't hesitate to recommend anyone to take advantage of their knowledge and work ethic. Truly professional.

Good and knowledgeable service and plenty of selection. Found plenty of great options for accent…read moretiles, and easily could've done the rest of the room with tiles from there. Would definitely go back and will highly recommend the store to others.

We heartily recommend Jean Heron for your next design project, big or small. Jean's clear step by…read morestep process and counsel made it easy to set a budget, understand how her services and our purchases were priced, and navigate the plethora of choices to design our home. The stunning results have made a house our home. Jean did a masterful job of translating our conceptual desires into actual layouts, furniture, finishes, fabrics, carpets, paints, wallpaper, lamps, art and accessories into a wonderful atmosphere and vibe that brings us joy and continues to receive compliments from guests. Most important, Jean was easy to work with, easily and graciously accepting our no's to some of her suggestions and kept pleasantly iterating until we loved the new choices she put together. There is no way we'd have come close to her efforts on our own. Working with Jean was worth every dollar we spent.

Terrible customer service and obvious lack of knowledge demonstrated by manager, WAYNE WESTRA as…read morewell as another employee working today 2/26/24 at the Wantage store between 1:00 and 1:30. Despite having measurements, a picture of what I wanted and the actual transition strips to replace (for color and length), I was told that its not their job to tell me what I need!!!!! If your family owns a flooring business, then don't you think that's part of your job description!!!! Clearly a lack of professionalism, knowledge and people skills by both these individuals.

Wayne Tile Rockaway tile selections are amazing and the design consultant Nuray always help my…read morecustomers with the design and sales process so professional. Many thanks for making all design process so easy.

This is a great place if you are doing your kitchen or bath. What I like compared to other places,…read moreis that they aren't just trying to sell you cabinets. They REALLY try to help you to get your room to come out the way you want. They go over & beyond. The good part is that they have everything there -- cabinets, tiles & countertops which really helps when you are trying to decide on colors. The best part is that they are such good designers & really know what they are doing. They know what looks good together & what doesn't. I went to quite a few places before I found this place & was so happy I did. I had purchased my cabinets elsewhere (big mistake) but these people went over & beyond helping me to get everything to look good.

It was a pleasure working with Alexander Kitchens & Baths. Our project was beautifully completed…read moreon schedule as promised. Dmitriy and crew were always punctual and respectfully cleaned our space at the end of each day. Dmitriy was in regular contact via phone and email through the process keeping us updated on our project and making sure we were happy with each step. It would absolutely work with Alexander Kitchens & Baths again and would highly recommend them to friends and family. We are so happy with our new kitchen!